All reviews

Rating Breakdown

  • 5
    80% (818 ratings)
  • 4
    10% (101 ratings)
  • 3
    3% (33 ratings)
  • 2
    2% (16 ratings)
  • 1
    5% (56 ratings)

Reviews with Text

  • 95% (974)
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5 / 5 Share

Feb. 10, 2021

Easy to start using, operates exactly as advertised, and very powerful options/customisation. Support is very helpful and responds quickly, which helps to get the fiddly bits perfect (given our highly complex customised website).

Store

Absafe

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Absafe Thank you for giving us this awesome review! We are happy we could lend a hand :-) We wish you and your store a successful year! :-) -Melissa & The Pre-order Now Support Team

4 / 5 Share

Feb. 22, 2021

You really can't apply the preorder button to one variant of a product? You have to apply it top all the variants? Even if you if all but 1 variant is available?? Update : Looks like they have fixed this issue so I updated my rating.

Using app

4 days

Total reviews

1

Average rating

4.0

Developer Reply

Friends from Coat of Arms, Sean here, PreOrder Now guru... I am terribly sorry about this experience you had with our app. If you are willing to give our app another try, I know we could fix this for you! Please let us know - we take pride in making sure every merchant with our app gets exactly what they need. We can help with this! Sean & the PreOrder Now Team

5 / 5 Share

Feb. 9, 2021

Did exactly what it said on the tin, and I was up and running perfectly in less than 30 minutes! Congratulations !

Using app

8 months

Total reviews

32

Average rating

4.9

Developer Reply

Hello friends at Accurascale We are happy the app is working well for you so far! If you have any queries please don't hesitate to reach out to us, we would be happy to assist! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Feb. 3, 2021

Pre-Order now is an invaluable app and the customer service team offers Incredible support. We have used this app for a long time, several years, to grow and support sales. - Thank you!

Using app

Over 1 year

Total reviews

6

Average rating

4.8

Developer Reply

Hello friends at CastleMania Games We are thankful for your support, we wish you and your store all the best! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 31, 2021

Amir provided truly fantastic assistance with my Shopify page! He provided was fantastic and swift communication, and Amir solved the issue very quickly. Thank you very much Amir! Your help was greatly appreciated.

Store

IMBER

Using app

About 8 hours

Total reviews

7

Average rating

5.0

Developer Reply

Hello friends at IMBER We will let Amir know that his assistance was greatly appreciated, thank you for your kind and honest review! We wish you all the best in your e-commerce endeavors :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Feb. 22, 2021

Waiting to launch our store. Will update review after first sale. So far, very easy to use and navigate. *Update on 2/15/21: Its been a few weeks since downloading the app. There was an issue with the first theme so we changed it and everything worked fine, at first. Set up was pretty simple and everything worked great. Until the first time an item sold out and pre-order was "active" for that product. The "Pre-Order" banner on the product will not show up, the "Pre-Order" button does not show up, it did not notify the customer at checkout of the pre-order status, and did not reflect it in the email. A second order was later placed with 2 of an item, when we had 1 in stock. It never notified the customer that 1 item was pre-order. My wife and I have attempted to contact the company by email and have left 3 voicemail messages in the last 6 days, each time the claim they will respond within 24 hours and never have. We are extremely disappointed with the customer service. If the issue is fixed, I will update the review and reflect the changes. If not, we will be canceling and requesting a refund as they have not delivered what was advertised and promised with the product. I hope you have better luck than we have. **Update: Customer service fixed the issue promptly after our last request. We appreciate making it right and function as advertised.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Nine Realms Athletics Thank you for this honest review, we really appreciate it :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 29, 2021

The app is really easy to use. Shout out to their support team, Vlad! He was being extremely patient and helpful. Thank you!!

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello friends at Forever Beaumore We are glad we could assist you! Thank you for giving this awesome review! We wish you and your store all the best :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 28, 2021

Definitely one of the better pre-order apps we've come across. Support was great helping us to set this up and getting the items to appear correctly on our website. Unlike other Pre-Order buttons, we've tried this doesn't appear to have any browser history issues, i.e. you can change details and settings for an item already setup, next time you refresh the page the new adjustments appear, other programs haven't and you end up having to clear your browser history to see them which is pointless if a customer has already visited the page and then returns. Its a bit slow loading on product pages but otherwise its be solid and produced good results for us, so 5 stars!

Using app

About 2 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Pushbikes Thank you for leaving us this great review! We are happy we could help :-) We wish you and your store all the best for 2021! -Melissa & The Pre-order Now Support Team

3 / 5 Share

Jan. 27, 2021

It's a fine app, but could benefit from added features and live support. Trust me, you do not want to have your pre-order messages vanish and now you customers have no idea when to expect a product that'll be out 4 months from now. Not fun. Live support + some added quality-of-life improvements or customization options and this app could become a 5 star app.

Store

Sanshee

Using app

8 months

Total reviews

11

Average rating

3.8

5 / 5 Share

Jan. 25, 2021

I needed help with pre-orders for a larger shipment I was about to receive. Easy app, great customer service.

Using app

About 1 hour

Total reviews

7

Average rating

4.9

Developer Reply

Hello friends at Dice Envy We are happy we could assist! Thank you for leaving us this great review! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 24, 2021

Great app, well managed, and efficient! The price is a bit expensive than the other apps, but none comes close to the functions of this one.

Using app

About 17 hours

Total reviews

23

Average rating

4.9

Developer Reply

Hello friends at Epic Loot Shop Thank you for leaving us this honest review! We appreciate the support, if you have any queries do not hesitate to reach out to us! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 18, 2021

Setup looked hard at first but after reading through the detailed description it was rather easy thank you very much

Using app

26 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Oh So Good Desserts & Coffeehouse Thank you for leaving us this great review! Don't hesitate to reach out to us with any questions you may have! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 17, 2021

Once set up, this is fantastic. I'd say this is a "Must-Have" app for anyone experiencing any Covid-19 supply chain delays. Cost is fine. Can't knock it at all!

Using app

14 days

Total reviews

11

Average rating

3.8

Developer Reply

Hello friends at Heater and Spa Parts Wow! We appreciate this honest review! We are happy you think the app is a must-have! We wish you and your store great success! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 10, 2021

I used this app to add pre orders to products and it has worked great. Been awesome to allow me to track my pre orders and offer it on products that are hot at the time.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Nutrition Xpress We appreciate you leaving us this review! Thank you! We wish you great success in your e-commerce endeavors! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 7, 2021

Seems pretty easy and hope this will definitely help with future sales! Looking forward to using this app regularly!

Using app

41 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at The Vault GU Thank you for leaving us this awesome review! We really appreciate the kudos! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 6, 2021

We used this app to allow pre-orders for new products coming soon. It worked perfectly. I've used this app in the past as well, and it helped us generate a lot of interest well before the products were available. The customer service is also extremely quick to respond to questions.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Phoenix Food Equipment We are thankful and extremely grateful for your support! Thanks for leaving us this great review, we wish you and your store the utmost success! :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 22, 2021

Update: We did a template update and didn't realize it impacted our Pre-Order app... I chatted Pre-Order Now and rec'd help immediately. Vlad jumped into our theme and had us back to business w/in minutes. Amazing support! This app has saved us! All was manageable until the Corony hit and back orders went from a few days to several months. The best app I've found to set proper customer expectations and keep customers updated. This app is super easy to use and very intuitive. Highly recommend!

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Tuff Stuff 4x4 & Tuff Stuff Overland We appreciate the kind words, we are absolutely grateful for the kind words, we appreciate the kudos and we are happy we could assist you! We wish you all the best on your e-commerce journey :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Jan. 4, 2021

This app works, is very customizable, and comes with great support. I recently had a problem as a result of changing my theme. I contacted support and had my issue resolved within minutes. You can't ask for more than that!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Hello friends at Awesome Dice Thanks for leaving us this awesome review! We really appreciate the kudos! We are glad we could help don't hesitate to reach out to us if you have any more queries! We wish you and your store a great and prosperous new year :-) -Melissa & The Pre-order Now Support Team

5 / 5 Share

Dec. 27, 2020

App works well so far, had a slight graphical issue with my theme and Jabir solved it (on a saturday!)

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at hedonistlabs Thank you for writing us this great review! We are glad the app is working well for you so far and we are thankful for your support :-) -Melissa & The Pre-order Now Support Team

4 / 5 Share

Dec. 23, 2020

The setup was a little tricky. It took a while to get the app with the store. after the setup great!

Using app

13 days

Total reviews

1

Average rating

4.0

Developer Reply

Hello friends at Royalty Kollection Boutique We really appreciate you taking the time to share your feedback and being so open with us! :-) We wish your store major success online! -Melissa & The Pre-order Now Support Team