Preorderly • Preorder PreSale
Preorderly, effective Preorder and PreSale with intuitive UI
Rating
4.6
feedback
150
chart
#6,589
All reviews
Rating Breakdown
Review RSS Feed
April 11, 2024
Love this app! Does exactly what I need it to do. When I had problems understanding how to do a more complex preorder, Saman did some research and fixed me right up. He answered lots of questions, all in a timely manner. Great app, great support!
March 27, 2024
Sometime to now, the app it doesnst work. How can I solve it?
Hi, We are sorry to hear that. We have both live chat (in the app's admin page), and email support for the app. Please reach out to us through those channels and we will fix issues if any on your store. We solve 9/10 issues in less than 1 hour, and the rest less than 24 hours, unless it's a feature request. In any case, please reach out to us we will solve issues.
Dec. 16, 2023
I am incredibly impressed by Preorderly's outstanding customer service! Their support team is simply fantastic. Whenever I've reached out with inquiries or needed assistance, they've responded promptly and with such care and attention to detail. Their dedication to helping their customers succeed is unparalleled. Not only are they knowledgeable about the app's functionalities, but they also go the extra mile to ensure that I fully understand how to maximize its benefits for my store. Their responsiveness and willingness to assist, whether it's a simple query or a complex issue, have made using Preorderly an absolute pleasure. I feel confident knowing that I can rely on their team for any support I may need.
Hi Aaron, Thank you so much for taking the time to share your wonderful experience with PreOrderly! We truly appreciate your kind words and are delighted to hear that you've had such a positive interaction with our support team. We genuinely value your feedback and are committed to providing top-notch service to our customers. Your confidence in relying on our team for any support you may need is the greatest compliment we could receive. If you ever have more questions or suggestions in the future, please feel free to reach out. We're here to help! Cheers, Saman from PreOrderly team
Nov. 26, 2023
Customer service is top-notch! Zora helped me with all my issues. Their "Part of order is a pre-order alert message" is exactly what I was looking for, I couldn't find this feature anywhere else. They also cover features similar to other apps at a lower cost. Easy to use, amazing overall!
Hi there:) Thank you for taking the time to provide valuable feedback. We're delighted to hear that we could meet your needs at your shop. Your satisfaction is our priority, and we want to assure you that we are always here to help. If you ever encounter any issues or have further requirements, please don't hesitate to contact us. Your input is crucial, and we're committed to making your experience even better. Cheers, Zora from PreOrderly team
Oct. 13, 2023
Quick to respond to queries and the team help you to troubleshoot to actually manage the app yourself. The app has it's limitations but they all do. can't fault the customer service though!
Hello to our friends in Frida Rome, Thank you so much for your 5-star review! We're thrilled to hear that you've had a great experience with our app and our customer service team. Your feedback and support mean a lot to us, and we're here to assist you whenever you need. If you ever have more questions or suggestions, feel free to reach out. We appreciate your business!" Cheers, Zohreh from PreOrderly Support team
Aug. 14, 2023
Superb support. Great app, Does what it is supposed to do. I tried many other apps but didn't really work well. Very happy with this app and the support team is amazing.
Hello to our friends in Anayah Jewellery, We're truly grateful that you've taken a moment to share your amazing feedback with us! Your satisfaction is our top priority, and we're committed to ensuring that our app continues to meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help! Cheers, PreOrderly Support team
July 29, 2023
Customer service is quick, friendly and efficient. Helped me tweak app to suit our store. On the store for a short time, but working away.
Hi to our friend in Hazelwood Interiors, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you had a positive experience with our customer service team. If you have any further questions or need additional assistance as you continue using the app, please don't hesitate to reach out. We're always here to help and support you in any way we can. Thank you again for choosing our app for your store. We appreciate your business and look forward to serving you for a long time! Cheers, Zohreh
July 10, 2023
The team at Preorderly is fantastic, I had an issue that they were able to fix within 20 minutes. I've been using the app for over 3 years and never had issues except this one time and was so happy with their prompt help.
Store
allTRUEist
Using app
Over 5 years
Hi Marcus, Thank you so much for your kind words and for sharing your positive experience with us! We greatly appreciate your feedback and loyalty as a long-term app user. Definitely, Customer satisfaction is our top priority, and we are dedicated to providing excellent support to our users. If you ever have any further questions, concerns, or need assistance in the future, please don't hesitate to reach out. We value your continued trust and look forward to serving you for many more years. Zohreh
June 7, 2023
Fairly simple app to set up - had an issue with the app disabling a few hours after going live, but live chat helped to solve this instantly. Thanks team.
Hello to our friends in BON MAXIE! We're truly grateful that you've taken a moment to share your amazing feedback with us! Your satisfaction is our top priority, and we're committed to ensuring that our app continues to meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help! Cheers, PreOrderly Support team
May 6, 2023
Messaged them over the weakened and was not expecting a response until Monday but I received a response about 10 minutes later which was super quick. They fixed all my issues on the spot and informed me of better improvements in the coming months.
Hi Joshua, Thank you so much for taking the time to share your positive feedback with our customer support and PreOrderly. Thanks for mentioning our upcoming improvements. If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected] or through our chat box. Wishing you continued success! Saman
May 3, 2023
Great app, easy to use and supporting our business in a great way. Very happy with the support and ongoing upgrades to the app.
Hi Andries, Thank you for your positive feedback! We're thrilled to hear that our app has been helpful to your business. Our team is dedicated to continually improving the app and providing the best possible experience for our users. If you have any suggestions, questions, or concerns, please don't hesitate to contact us. We appreciate your support and look forward to continuing to serve your business needs. Best, Zohreh
May 1, 2023
App works intended, and customer support has been very quick and helpful. If you don't have a developer, install the app and then reach out to customer support. It's likely your theme will need some work/tweaking.
Hi Jay, We greatly appreciate you taking the time to share your experience with our app and customer support team. We are glad that our app works for you and also our customer support was able to help with the setup process. Once again, thank you for your support. If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected] or through our chat box. Wishing you continued success! Zohreh
April 26, 2023
So far, So great! I downloaded a bunch of different preorder apps, and this one was the only one that seemed to integrate seamlessly. When I had an issue, the team was VERY quick and very responsive! Super happy I found this app!
Hi Kat, We're truly grateful that you've taken a moment to share your amazing feedback with us! We're thrilled to hear that our app has seamlessly integrated into your store and also our team was able to provide prompt support. Your satisfaction is our top priority, and we're committed to ensuring that our app continues to meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help! Cheers, PreOrderly Support team
April 14, 2023
We experienced the very best support from Preorderly. Saman was speedy, helpful and went out of his way to help us understand the issue and take action. The app works for us, and it works well in bringing in MTO for our small business. Worth more than 5 stars.
Hi Rory, Great to hear that you had a positive experience with Preorderly and also Saman was able to provide excellent support. Thank you for taking the time to leave us such a wonderful review. Your feedback means a lot to us and we're thrilled to know that our app is helping your small business bring in more made-to-order sales. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We appreciate your business and look forward to continuing to support you. Cheers, PreOrderly Support team
March 9, 2023
最初は設定が悪かったのかうまく思った通りに動作しなかったのですが、サポートの方が即座に丁寧に対応してくれるので、すぐに問題解決しました。最初に思った通りに動かなかったので星1つ減らしていますが、サポートがしっかりしているので安心して利用できそうです。
Hi to our friends in Beach Access, Thank you for taking the time to share your feedback with us. We're sorry to hear that the app didn't work as expected at first, but we're glad that our support staff was able to promptly resolve the issue for you. We appreciate your honesty and understand that the initial inconvenience caused you to reduce one star in your review. However, we're happy to know that you now feel confident in using our app and that our support team was able to provide you with the necessary assistance. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and will continue to work hard to ensure that you have a positive experience with our app. Best, PreOrderly Support team
Feb. 3, 2023
Really good service. And product is working as expected! They even helped me with other problems I had.
Hello to our friends at JoDis Shoes, Thank you for the glowing review. We’re really grateful and appreciate you taking the time to share your rating with us and so happy to hear that our app met your expectation. I’m glad we were able to solve your problem. We are always here to help you! Wish you and your store great success! Cheers, Upselly and Preorderly support team
Jan. 28, 2023
Absolute useless App, nothing works even though its all setup correctly. No customer support availabe on the weekends is a no go. Do not install this trash!
Hi Niolu, Thanks for your feedback We are very sorry for the inconvenience. We checked with our customer support (both in-app chat and email) and unfortunately, we didn't get any inquiries from your shop. Also, our founders reached out to you over the weekend by email and social media to help fix the issue, but we didn't receive any messages. (client happiness is very important to us) We serve around 1000 shops and happy shop owners. Usually, if you can't see the preorder button on your shop, it's because of a minor setting that we would love to help you fix it. 😊 BTW, we think our app would be a perfect fit for European shop owners as we just added servers in Europe to help serve your customers faster 🚀 If you’re willing to give us another shot, we’d appreciate the opportunity to help you with the process. Regards, Preorderly support team
Dec. 14, 2022
The first impression is a very good app, and has the functions I need. Have had some problems fixing everything to my website, but got very fast and good help with solving everything!
Hello to our friends at Grizzly Gym Wear Thank you for the glowing review. We're so happy to hear that you are enjoying Preorderly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Preorderly Support Team
Dec. 12, 2022
I have used this app for two separate pre-orders, and it has worked really well. I have had a few questions on getting things set-up or revising pre-order info on my website, and the support team has always been available to help sort out questions right away.
Hello to our friends at Slow Goods Studio Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Preorderly and that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Preorderly Support Team
Nov. 29, 2022
Seems great so far, I had to get assistance to setup a pre order and the support was instant and thorough. It's good to know these guys are here for me if i ever need it.
Hello to our friends at Medical Cannabis Hardware Thank you for taking out the time to share this review with us and the community. We're delighted to hear that our support team was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The Preorderly Support Team