Amai Upsell+ Volume Discounts
Upsell+ | Volume Discounts & Bundles app for Shopify
Rating
4.5
feedback
571
chart
#3,291
All reviews
Rating Breakdown
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June 3, 2021
Great support to fix a minor issue we had, highly recommend. ......................................
Thank you for the review and recommendation. We are always ready to assist so don't hesitate to reach out ;)
June 2, 2021
The app works as intended but what stands out is customer support when things go wrong. Well done for committing to your customers guys!
Thanks! It's our pleasure to keep clients satisfied.
May 23, 2021
Had problems and customer service helped solved the problem. Would like it provider is more clear about charges and when they start to implement them to avoid problems. I recommend start charging shops when they make sales with the app. Instead of while they are still setting up. Would make much more sense. Thanks for resolving my problem anyways.
Thank you! We highly appreciate your feedback :)
May 17, 2021
Rubbish~! Will continue to be charged after uninstalling~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
UPDATE: We had clarified with Shopify and there was no charges made after 3 May 2021 after you had uninstall. Thank you for your feedback. The statement is untrue. We had checked with Shopify billing records and it shows that you were billed in 18 April 2021 12:05am (UTC). You had uninstalled at 3 May 2021 and there was no billing after. We will provide you with the information from Shopify.
May 11, 2021
I just installed this app and selected only 1 item, infact we are doing marketing for just one item only, after setting tiered price and when i clicked on Active, it has selected randomly one more product, so unethically this app opted me for paid plan which is around $19.90 something, i have uninstalled this app, and will report to shopify as well, this is completely unethical, i tried to report this issue on Live chat, but chat is on Bot, unable to connect to any real person, i will not pay a single penny, reply me with solution
Thank you for your feedback. We had replied you via email 6 minutes after receiving the ticket in which you had responded 3 minutes later. We will write open a request for refund with Shopify. As you had not been billed, this charge will be reverse instead. UPDATE: After checking, you was not billed at all for this. Nevertheless we had written to Shopify to inform them to reverse any charges should they receive it. Kindly send us a video or a screenshot on the said issue which our app will randomly turn on another product. Thank you.
April 29, 2021
does not work what so ever when a customer selects an express checkout method the discount doesnt get applied resulting in tons of lost sales
Thank you for the feedback. Unfortunately, Shopify Draft Order API and Checkout API does not work with Express Checkouts. Other Shopify Apps have the same limitation due to this. I had sent you an email providing you more details such as Shopify documentations as well as screenshots on how express checkout behaves in other apps as well. Hope this clarifies your doubt.
April 19, 2021
This app had worked well, however recently I believe it to be changing my prices at random. I uninstalled it and will look for a better app.
Thank you for leaving a review. We had contacted you by both email and calls to know more about this issue. Do get back to us on this so we can investigate this issue as our app will not change the product prices directly at the product page.
April 14, 2021
Until the app has been sold to amai Quantity Breaks & Discounts worked properly. Since amai is taking care multiple times tier prices have not been displayed on product pages. Furthermore tier prices are not applied to cart so many customers do not place there orders. The amai support does not react to e-mails sent and has not been able to solve our issue for 2-3 days. We can not recommend this app anymore and we are now looking for an alternative.
April 14, 2021
this app was great when it was ran by spur-it. Recently sold to amai and the support has been terrible. I've raised mutiple tickets and they have taken days to get back to me...I am losing thousands of dollars in revenue everyday because of the lack of support
Thank you for leaving a feedback. We apologize for any inconvenience caused as our dev requires time to understand your themes. The issue had since been resolved and please do not hesitate to contact us again.
April 13, 2021
Their free trial app is only for the basic plan, I was charged for trying their unlimited plan. should allow customer to try on other plan.
Thank you for your review. As stated on our pricing page, our free tier is only for one products. We had since refunded the charges to you as you might had activated the unlimited pricing plans without understanding our pricing structure.
April 12, 2021
I only installed the application for a few hours to test it but it did not work for me, then I uninstalled it but an email tells me that they are charging
Hi, thank you for your review. Our free tier is available for the first product only. If you had tested the app while selecting more than one product, the app will charge you. We had reverted the charges and had notify Shopify on this.
April 11, 2021
i downloaded Quantity Breaks & Discounts and i wanted to delete it because it changed al my prices of my products. Now all my products are at 20 euros and i can not change it anymore.. please help
Thank you for your review. We had contacted you via email yesterday to assist on this issue. Kindly revert to us to that our dev team can assist with this issue. Thanks.
April 8, 2021
Broke the cart. Customers unable to add to cart. Supposed to have live chat support but has been unavailable for the past hour
Thank you for leaving a review. We apologize for the experience. Some time was needed to investigate the root cause of this issue.
April 8, 2021
NO support service available. The worst service ever seen. The app is not working for 38 hours and nobody help me or give me at least some support
Good day to you. Thank you for your review. As mentioned in our email, the issue had been resolved. Do drop us an email should you have any further issues on the app. We apologize for the wait.
April 6, 2021
Great functionality and amazing customer service. Would totally recommend this app to every business.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)
April 5, 2021
The app works great, excellent customer support ! I completly recommand if you want to drastically increase your AOV !
Thank you for the review and your recommendation. Good luck to your business :)
April 2, 2021
I have several stores and I've used this app every time. It works great and when I needed help the customer support was always great. Thanks
You are welcome ! Thank you for choosing us :)
April 2, 2021
Terrible Support. I took the annual priority package hoping that I will get "Up to 3 h/month of customizations". - We wanted to flag the products which are on sale, this feature is currently unavaible and the support person was not even intersted in helping us out. All he kept saying that the "Feature is not available and nothing can be done" and with the conversations I don't think these guys even care about their customers.
March 30, 2021
Me encanta, ademas un servicio super rapido, esta gente son muy buenos trabajando, 5 estrellas merecidas.
Thank you for the kind words as well as choosing us! It certainly encourages us to do better.
March 30, 2021
App works nicely, and great customer support. Very easy to use and to install. can finish a setup within 5 minutes.
Thank you for the kind words as well as choosing us! Hope you'll keep enjoying the app :)