Amai Upsell+ Volume Discounts
Upsell+ | Volume Discounts & Bundles app for Shopify
Rating
4.5
feedback
571
chart
#3,024
All reviews
Rating Breakdown
Review RSS Feed
Oct. 13, 2021
I like the features and the support is very prompt in entertaining my request. We strongly recommend this app purely on service alone.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)
Oct. 5, 2021
very fast customer service, very helpful. This is the only app I could find for a reasonable price (for my size of business) that could do discounts how I wanted.
We are glad that you like our app. It is certainly a pleasure to assist you ! Good luck to your business :)
Oct. 5, 2021
Great app, so far so good. Customer service is also great. Had a few minor issues and the team helped fix the issues very quickly.
Thank you for your kind words ! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Sept. 28, 2021
My issue didn't get resolved, and somehow the discount turned back on when I was no longer running the sale. Very disappointed.
First of all thank you for the feedback. It is due to your feedback we are able to identify the root cause which comes from Collections automation. We had since fixed this. Thank you again.
Sept. 25, 2021
WARNING! you wont be able to use discount codes in your store at all if you use this app. I emailed customer service and they blamed the issue on shopify. I contacted shopify support and they confirmed its THIS app causing the issue.
Thank you for the feedback. This is the sequence of the events: - You contacted us in regards to discount codes. - We had replied to you that if the products were under discount by the app, it will disable to discount codes. - You asked us an additional question that if the quantity purchased does not qualify for a discount can the discount code be applied in which in this case, the answer is yes. - After testing (we had video recorded it as well), we realize that even disabling the codes, the discount code could not be used at your store. We then proceeded to advise you to inquire this to Shopify. - The answer that Shopify given in which you had provided the screenshot is the same as our first answer that we had provided but you did not provide us with the original question. - Therefore we had reopen the case with Shopify to seek clarification and is currently pending for their reply.
Sept. 18, 2021
Our third store was in loss. Horrible app, never works, Support takes access to store for days and destroys all the theme. So many abandoned carts and loss of sale
Sept. 20, 2021
they allow only 1st product as FREE usage and thereafter chargeable , instead they should have given unlimited products with 30 days trial
Good day to you. Thank you for your recommendations on the pricing plans.
Sept. 13, 2021
The App works well when it works but the functionality breaks every two months and I need to contact them to fix. I will give them one more chance to address and if it breaks again be moving on.
Aug. 27, 2021
Every time THEY change their code you lose the chart of discounts on the item page. Complained about this 3 times and they just say its our fault because we change the template - using the same template for 2 years. Lost a lot of sales because of this app not functioning properly!
Thank you for your feedback. Please note that republishing different version of the same themes will also requires you to setup the discount table settings. We had enhanced our app to prompt you to do the settings once a Theme is republished. Due to your feedback we will be enhancing the Event Logs to capture any republish of themes so that merchants have a clearer picture on what happened.
Aug. 16, 2021
amazing and fast support, it is a pity the app doesn't have language change for the webs that have more than one language available...
Thank you for the suggestion! We really appreciate your feedback :)
Aug. 11, 2021
I'm very impressed by the responsiveness from the support team when we had a challenge with the app. The challenge was resolved quickly, and the communication was always open and responsive.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Aug. 5, 2021
This app is very complicated to set up. It is not simple and straightforward. A lot of my time was wasted on this app. Update: Before this rate, I contacted you via Shopify Get support option. No response. But after I rated this 1-star, all of the sudden you are fast to respond and a lot of emails.
Update 6 August: The only email we had received from the Get Support feature was regarding billing in which we had replied within 2 hours. We had even checked our spam folders and there was no further emails apart from the email regarding billing. Hi, thank you for the feedback. We had tried to contact you on several occasions to try to understand your frustrations but had yet to get a response from you. You can contact our support anytime if you require assistance to help setup any of your volume, BOGO or mix and match discounts.
July 19, 2021
COMPLETELY UNCONFORMED, THEY ARE NOT CLEAR WITH THEIR PRICES I WAS TESTING IT WITH A SINGLE PRODUCT BECAUSE THEY SAY IT IS FREE BUT, THEY ENDED UP CHARGING FOR ITS USE YOU NEED TO BE CLEAR DECEIVING CUSTOMERS IS NOT A GOOD STRATEGY!!!!!
Update 26 July 2021 - No billing was done when merchant reinstalled the app on 17 July. The billing was for June cycle. Refund had been made for that cycle. Please note that our charges had been documented in our App page stating that the Free tier is for one product. Hi, we had checked your billing history and the statement was untrue as there was no billing at all from our side for your latest reinstallation on 16 July 2021. I had sent you a screenshot of your billing history to your email already. Please advise us which month had the billing occurred so we can process the refund. Please note that before we begin charging, the app will prompt you to agree before we start charging.
July 14, 2021
I used this app to help me make kits of the same product. It worked for what I wanted to do. Extremely good customer service
Thanks! It's our pleasure to keep clients satisfied. Good luck to your business :)
July 6, 2021
Some of the best/fastest customer support I have ever received. Great usability, easy to manage and clear directions through setup.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
July 5, 2021
How should I delete the APP completely? The corresponding discount cannot be applied at the checkout. I need to delete the contents of the clean APP completely
Hi, please be informed that when you delete an app from Shopify via the Apps section, it will not remove the codes automatically. This is a standard Shopify behavior and is well documented on their message boards. The codes had been removed by our developers immediately after receiving the collaborator account.
July 1, 2021
This APP used to be great and everything worked out fine.However, the location of the recent display is problematic, and the setting page is to blank,I can't set anything. Please contact for help. [email protected]
Good day, we had emailed you on 1st July 2021 to your email. We had also sent you a collaborator request to look into your issue. Kindly reply to our email and the collaborator access for us to look into your issue. Update 7 July 2021 - Issue resolved.
June 17, 2021
BEST EVER SUPPORT TEAM , been using their app on my store for over 1 year and it increased my sales and also recently after adding ajax card we had some issue with their app and looks like there was a conflict between the both apps code, they followed up with me until they resolved the issue , BEST EVER CLIENT SUPPORT , STRONGLY RECOMMENDED
Thank you for your kind feedback. We are glad you like our app. Good luck to your business !
June 17, 2021
After deleting, there's still remaining codes in your site (the amai files) , you need to delete manually. quite annoying
Thanks for your feedback and sorry for any inconvenienced caused. This is the typical behaviour of Shopify Apps as Shopify does not allow apps to remove any code once you remove the app. We are currently working on an improved uninstallation process to guide the merchants better on the process.
June 10, 2021
The app does exactly what i needed it to. And customer service agent are very helpfull when there is a problem
Thanks ! It's our pleasure to keep clients satisfied.