Amai Upsell+ Volume Discounts
Upsell+ | Volume Discounts & Bundles app for Shopify
Rating
4.5
feedback
569
chart
#636
All reviews
Rating Breakdown
Review RSS Feed
Sept. 1, 2022
Fast response and very helpful. Exactly the app what I was looking for and it very simple to use. Thanks
Thanks alot for your kind words ! Hope you'll keep enjoying the app :)
Aug. 24, 2022
Simple to use -- intuitive and easily customisable. Great support team -- they are very responsive and resolves the issues right away.
Thank you for the review. We are always ready to assist so don't hesitate to reach out ;) Hope you will keep enjoying the app..
June 13, 2022
The support response is too slow and completely ineffective, it's all up to you to research the settings app
Using app
6 months
Total reviews
4
Average rating
3.0
Thank you for your review and feedback, Upon checking our support logs, we find it that it is unfair that you mentioned our response was slow as all emails are replied to less than an hour and chat conversations were replied to at some points within 2 minutes. Here are the chain of events (time stated are +8GMT Singapore, Shanghai time): First email conversation chain (email was sent via Shopify Support email) was sent 26 May 2022 09:49 We replied the email at 26 May 2022 10:36 Because we did not receive a reply, we send a reminder on 27 May 2022 17:04 You sent a second email chain on the same day one hour later (also sent via Shopify Support email) on the same day on 26 May 2022 11:12 We replied to this email chain on 26 May 2022 11:28 Having receiving no replies, we send a first reminder for this email at 27 May 2022 09:18 We sent a second reminder at 28 May 2022 17:04 Both the first email and second email chains (both asking similar question) are closed on 28 May 2022 as due to a lack of response. For the third conversation chain, you send in via chat at 6 June 2022 09:22 and was replied within in 38 minutes at 10:00. Fortunately, this time you responded to the chat 15 minutes later at 6 June 2022 10:15 which we replied at 10:17 on the same day which we mentioned that the issue will be escalated to our dev team for further resolution. 14 hours later at 7 June 2022 00:04 we send you respond both via chat and email that the issue had been resolved. We did not receive a respond from you so we send you a reminder on 8 June 2022 9:34. You did not responded back but the conversation was marked as "Seen". We hope this clarifies. We will send you screenshots of our chatlogs as proof.
May 27, 2022
I had an issue after installing the app, where the app displayed discounts on some of my other products, which was not part of the tiered pricing promotion applicable. I contacted support, and they were able to fix the problem within a couple of hours. Thank you so much for the great support!
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
March 25, 2022
Great app, works great and the support is really awesome, one of the best i've ever had with any app
Thank you for the kind words as well as choosing us! It certainly encourages us to do better :)
March 9, 2022
Great support when we couldn't get this excellent app to work with our customised theme. Speedy response and quick resolution. Highly recommended.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)
Feb. 24, 2022
MUCH better options than the built-in Shopify Automatic Discounts (which only allow 1). Definitely worth purchasing and supporting this developer! They fix compatibility issues with Shopify 2.0 or updated themes very quickly!
Thank you for the kind feedback! Hope you'll keep enjoying the app :)
Jan. 20, 2022
They have amazing customer support,and they solved my problem very fast.Everyone should try this app
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Jan. 13, 2022
They have amazing customer support,and they solved my problem very fast.Everyone should try this app.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Jan. 6, 2022
App is useful and easy to use. Although there could be glitches at times, they provide great support when needed
We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.
Dec. 3, 2021
App is very good. does the job good. I had some issues with translation apps, but this apps customer support, especially Charie, made a good job on fixing them fast. :) Thank you!
Thank you! We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.
Nov. 27, 2021
The app doesn't work properly and after canceling subscription and deleting app the widgets still appear on my shopify store. I have tried to download the app again so that I can remove the widgets and I only get an error message. I have spent too much time trying to correct this.
Thank you for your feedback. As mentioned in the Uninstall FAQ which could be found at the main page of the app and also our email to you, that this is standard Shopify app behaviour. This is a well documented issue that had not yet been resolved by Shopify as mentioned here: https://community.shopify.com/c/shopify-discussions/regarding-removal-of-codes-after-uninstalling-apps/td-p/704445 Hope this clarifies.
Nov. 26, 2021
The app does not work properly and after canceling subscription and deleting app the widgets still appear on my shopify store. I have tried to download the app again so that I can remove the widgets and I only get an error message. I have spent WAY too much time trying to correct this.
Thank you for your feedback. As mentioned in the Uninstall FAQ which could be found at the main page of the app and also our email to you, that this is standard Shopify app behaviour. This is a well documented issue that had not yet been resolved by Shopify as mentioned here: https://community.shopify.com/c/shopify-discussions/regarding-removal-of-codes-after-uninstalling-apps/td-p/704445 Hope this clarifies.
Nov. 24, 2021
Rate 5 stars for their prompt action and kind services, although I had uninstalled the app just because of it's not suiting the web.
Thank you for your kind words ! It is certainly a pleasure to assist you :)
Nov. 16, 2021
It's a great app for increasing average order value. Easy to set up and customer support is really helpful! I highly recommend it
Thank you for the review and your recommendation. It's been a pleasure to assist you. Please do no hesitate to reach out if you have any further inquiries ;)
Nov. 15, 2021
The quantity discounts continue to be shown also when I have deleted the app, I do not reccomend it.
Thank you for your feedback. As mentioned in the Uninstall FAQ which could be found at the main page of the app and also our email to you, that this is standard Shopify app behaviour. In the documentations, it is mentioned that you are required to click on the Uninstall button in-app before you proceed to uninstall at the Shopify admin panel. In addition, we had also removed your codes within 30 minutes after your request. This is a well documented issue that had not yet been resolved by Shopify as mentioned here: https://community.shopify.com/c/shopify-discussions/regarding-removal-of-codes-after-uninstalling-apps/td-p/704445 Hope this clarifies.
Nov. 15, 2021
I use this app often to offer quantity breaks on some of my store's items and it helps increase my overall sales. I also like that whenever I need assistance, customer service reps are there to help and have fixed what I couldn't do myself on at least 4 occasions. Thank you!
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Oct. 31, 2021
App is still showing somehow even though i deleted it. Terrible experience i dont recommend using it
Thank you for your feedback. We had removed the codes as soon as you had written in and everything is functioning as normal. As mentioned in our FAQ, this is normal behavior for all Shopify applications, because after you uninstall the application from your store it no longer has the rights to restore all the previous changes it made to the theme.
Oct. 13, 2021
I like the features and the support is very prompt in entertaining my request. We strongly recommend this app purely on service alone.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)
Oct. 5, 2021
very fast customer service, very helpful. This is the only app I could find for a reasonable price (for my size of business) that could do discounts how I wanted.
We are glad that you like our app. It is certainly a pleasure to assist you ! Good luck to your business :)