Amai Upsell+ Volume Discounts
Upsell+ | Volume Discounts & Bundles app for Shopify
Rating
4.5
feedback
571
chart
#3,291
All reviews
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Aug. 23, 2024
I have been using this app for 4 years now. In the past, when AMAI was smaller I was able to get support immediately and speak directly with a developer that was able to solve issues immediately. However, now I am in the process of transitioning my shop to a new theme and am having a bit of trouble with this app in doing so. This time around there is a "Customer Support" team that is absolute rubbish. They know nothing about the app or products they are selling, and in typical fashion with bad support they don't even properly read your questions and respond in a meaningful way, but instead will respond with a boilerplate response that is meaningless. I even specifically asked if I could be put in touch with one of their devs directly but was told no. We used this app so much that the team at AMAI even contacted me for an interview, and published that interview on their website. It was all positive, but that was before I most recently requested support and got no help at all. I'm disappointed in the new level of support offered, and if you are building a store that relies a quantity discount app like mine then I would warn you away from using an app with such bad support. I'm willing to update this review if the issues are solved, but as of now, with support having gone down the drain the experience is abysmal.
July 18, 2024
June 2024: Fantastic customer service, had a problem with the initial setup of the account and I had a customer service agent in touch within 10 minutes. Problem fixed and site working like a dream! What a great team you have. New Edit: July 2024 The people behind Amai are incredible. Once again above and beyond with such a fast response time, I would not be using any other discount app again. Keep it up team
June 15, 2024
Ich habe mit Amai Upsell+ die Staffelpreise für meine Produkte angelegt und das völlig kostenfrei. Eine sehr gute und umfangreiche App mit vielen Einstellmöglichkeiten. Man kann einzelne Produkte, Kollektionen, den gesamten Shop einbinden. Auch Mix and Match zwischen versch. Produkten ist möglich. Das Ganze noch mit einer Timing Funktion und einem super Support. I used Amai Upsell+ to create the graduated prices for my products and it's completely free of charge. A very good and comprehensive app with many setting options. You can integrate individual products, collections and the entire store. Mix and match between different products is also possible. All this with a timing function and great support.
Feb. 1, 2024
Amai has such excellent customer service; they went above and beyond to fix a problem that I caused with their app - I was shocked at how fast their response time was, and how extensive their reply and solutions were. The app itself is worth getting if you want to add quantity breaks to Shopify, but the customer service you get with the app is without a doubt so much added value.
Dec. 19, 2023
This software will charge a lot of money. As long as you install it, they will charge you $19.
The pricing of the app, the trial period and the date of charge is clearly stated when you approve the installation. The pricing of the app is also shown clearly in the app page. We cannot bill you anything if you did not approve of the pricing and the charge in the first place. In addition, once the charges are approved you will receive an acknowledgement email. As we have a trial period (which is stated in the email and confirmation page), you can delete it anytime to avoid any charges.
Nov. 6, 2023
Rockstar Customer Service! They were very helpful setting up and when I no longer needed it they were there for me every step of the way to get it cleared out of the back end!
May 20, 2023
By FAR the best App i have used for my store in terms of offering quantity discounts. I have used this app for a while, they constantly update and keep it up to date with customer wants/needs. It is very user friendly and very easy to add to your store and offer your customers quantity discounts which has ultimately driven sales for us through our store. The customer service has been 5*, when i had an problem with the discounts not showing on the product page this was resolved immediately and very professionally.
Jan. 25, 2023
The best app I have come across for quantity discounts, and good customer service. They were willing to help me with one slight problem I was having.
Thanks alot ! We really appreciate your review :)
Jan. 20, 2023
The support team are very helpful. I really like the app saves me a lot of money. I recommend the app ! Love it ! They also made some code changing for my store.
Thank you for your kind feedback and recommendation, we hope you will keep enjoying our app.
Jan. 3, 2023
DO NOT USE! DO NOT RECCOMMEND. This app is creating and sending draft orders by itself that offer HUGE discounts on unauthorized products and customers for no reason. Then the customer that it is sent to can complete the order with a huge discount (40%+) which is really awful for the store owner to have to honour the price they were given. This is completely unacceptable as a Shopify app. It is like being HACKED. I wish I could give them NO STARS.
Thank you for your feedback. We had escalated this issue to Shopify (and sent several follow up to them) in order to get more information about the draft orders created. We will get back to you as soon as they replied to us.
Dec. 21, 2022
The Quantity Breaks & Discounts work perfectly. We requested assistance on a small issue which was resolved in record time.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Nov. 25, 2022
First off, Jasper is amazing. Thank you for the help. I have worked on and with Shopify for 8+ years. I am thrilled when I find a good app that solves a need for my stores. What I am more thrilled about is when I find an app with a support team like here. These guys over deliver every time, and usually have things fixed in MINUTES. Apps can be tricky to make work store to store. If you work with this team, and use their apps, they will make sure it works in your store. I cannot speak more highly of them. If you need quantity breaks, go no further. For real, stop searching and install this one.
Thank you so much for your kind words. We appreciate your gesture. We are glad you love the app, hope you will keep enjoying it !
Nov. 21, 2022
NO NOT USE THIS APP! The Support is completely useless and it takes forever to get help or even the correct answer. They simply do not care if you use the app or not. It is not possible to change all the text in the app. So the app will forever be english or 5 more languages. Completely useless. Don't waste your time
Thank you for your feedback. As mention in our email, a majority of the text label could be changed but not 100% of it. To properly translate the frontend portion, it is recommended to use a translation app as our app is compatible with most of the top translation app on Shopify. We had taken your feedback into account and will try to open up for more text customizations in our app. We had place all you
Nov. 6, 2022
service is good service is good service is goodservice is good service is goodservice is goodservice is goodservice is goodservice is goodservice is goodservice is goodservice is goodservice is good
Thank you for your kind words ! Hope you will keep enjoying the app :)
Oct. 23, 2022
Bait and switch. They lure you in with a certain pricing structure, wait for you to get all set up, then change it up without notifying you, and the app will silently stop working.
Thank you for your feedback. I think there is a misunderstanding on the pricing plans. You are using our legacy plans which means you are on our free tier which is only applicable to FIRST product and if more than one product is selected, the app will prompt you to upgrade to the paid plans and you can disallow the charges if you wish to continue to stay on your free tier. Please note that bait and switch tactics is not allowed by Shopify and any attempt to do so will result in a delisting of the app. We hope this clarifies the confusion.
Oct. 1, 2022
The support is fantastic. I had a small issue setting it up and was helped within a day. Even after the problem was solved, they asked again if everything was fine. Without a good support, you get stuck in e-commerce. That's the way it has to be. Thanks to the app, I was able to increase my sales. You can set all the important features you need. Unfortunately, given texts cannot simply be translated by myself. This would be great if that would be possible.
Thank you for the kind words, w truly appreciate it ! If you require further assistance, do no hesitate to contact us again. Good Luck to you business:)