Amai Upsell+ Volume Discounts
Upsell+ | Volume Discounts & Bundles app for Shopify
Rating
4.3
feedback
130
chart
#5,007
All reviews
Dec. 26, 2024
Buen producto y muy buen soporte, nos han resuelto la duda rápido y satisfactoriamente. Muy contentos con la app hasta la fecha. Seguid así ;-)
Aug. 23, 2024
I have been using this app for 4 years now. In the past, when AMAI was smaller I was able to get support immediately and speak directly with a developer that was able to solve issues immediately. However, now I am in the process of transitioning my shop to a new theme and am having a bit of trouble with this app in doing so. This time around there is a "Customer Support" team that is absolute rubbish. They know nothing about the app or products they are selling, and in typical fashion with bad support they don't even properly read your questions and respond in a meaningful way, but instead will respond with a boilerplate response that is meaningless. I even specifically asked if I could be put in touch with one of their devs directly but was told no. We used this app so much that the team at AMAI even contacted me for an interview, and published that interview on their website. It was all positive, but that was before I most recently requested support and got no help at all. I'm disappointed in the new level of support offered, and if you are building a store that relies a quantity discount app like mine then I would warn you away from using an app with such bad support. I'm willing to update this review if the issues are solved, but as of now, with support having gone down the drain the experience is abysmal.
Hi, first and foremost we would like to thank you for your support and feedback. We apologize that the resolution took longer than expected as it requires some dev effort to make it run on the new published themes. We had since resolved the issue and we apologize for any inconvenience caused.
June 15, 2024
Ich habe mit Amai Upsell+ die Staffelpreise für meine Produkte angelegt und das völlig kostenfrei. Eine sehr gute und umfangreiche App mit vielen Einstellmöglichkeiten. Man kann einzelne Produkte, Kollektionen, den gesamten Shop einbinden. Auch Mix and Match zwischen versch. Produkten ist möglich. Das Ganze noch mit einer Timing Funktion und einem super Support. I used Amai Upsell+ to create the graduated prices for my products and it's completely free of charge. A very good and comprehensive app with many setting options. You can integrate individual products, collections and the entire store. Mix and match between different products is also possible. All this with a timing function and great support.
Feb. 1, 2024
Amai has such excellent customer service; they went above and beyond to fix a problem that I caused with their app - I was shocked at how fast their response time was, and how extensive their reply and solutions were. The app itself is worth getting if you want to add quantity breaks to Shopify, but the customer service you get with the app is without a doubt so much added value.
Nov. 6, 2023
Rockstar Customer Service! They were very helpful setting up and when I no longer needed it they were there for me every step of the way to get it cleared out of the back end!
Jan. 3, 2023
DO NOT USE! DO NOT RECCOMMEND. This app is creating and sending draft orders by itself that offer HUGE discounts on unauthorized products and customers for no reason. Then the customer that it is sent to can complete the order with a huge discount (40%+) which is really awful for the store owner to have to honour the price they were given. This is completely unacceptable as a Shopify app. It is like being HACKED. I wish I could give them NO STARS.
Thank you for your feedback. We had escalated this issue to Shopify (and sent several follow up to them) in order to get more information about the draft orders created. We will get back to you as soon as they replied to us.
Nov. 25, 2022
First off, Jasper is amazing. Thank you for the help. I have worked on and with Shopify for 8+ years. I am thrilled when I find a good app that solves a need for my stores. What I am more thrilled about is when I find an app with a support team like here. These guys over deliver every time, and usually have things fixed in MINUTES. Apps can be tricky to make work store to store. If you work with this team, and use their apps, they will make sure it works in your store. I cannot speak more highly of them. If you need quantity breaks, go no further. For real, stop searching and install this one.
Thank you so much for your kind words. We appreciate your gesture. We are glad you love the app, hope you will keep enjoying it !
Oct. 1, 2022
The support is fantastic. I had a small issue setting it up and was helped within a day. Even after the problem was solved, they asked again if everything was fine. Without a good support, you get stuck in e-commerce. That's the way it has to be. Thanks to the app, I was able to increase my sales. You can set all the important features you need. Unfortunately, given texts cannot simply be translated by myself. This would be great if that would be possible.
Thank you for the kind words, w truly appreciate it ! If you require further assistance, do no hesitate to contact us again. Good Luck to you business:)
April 22, 2023
Duidelijk en makkelijk in gebruik & daarnaast een super klantenservice die mij altijd netjes helpt. Al met al, erg tevreden!
Thank you for your kind words. Good Luck to your business:)
Sept. 20, 2022
Great app, does exactly what it says it does and the after sales support has been superb. Very flexible , no more constraints on discounts and incenives
Thank you! We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.
Sept. 1, 2022
Fast response and very helpful. Exactly the app what I was looking for and it very simple to use. Thanks
Thanks alot for your kind words ! Hope you'll keep enjoying the app :)
Aug. 24, 2022
Simple to use -- intuitive and easily customisable. Great support team -- they are very responsive and resolves the issues right away.
Thank you for the review. We are always ready to assist so don't hesitate to reach out ;) Hope you will keep enjoying the app..
June 13, 2022
The support response is too slow and completely ineffective, it's all up to you to research the settings app
Using app
19 days
Total reviews
4
Average rating
3.0
Thank you for your review and feedback, Upon checking our support logs, we find it that it is unfair that you mentioned our response was slow as all emails are replied to less than an hour and chat conversations were replied to at some points within 2 minutes. Here are the chain of events (time stated are +8GMT Singapore, Shanghai time): First email conversation chain (email was sent via Shopify Support email) was sent 26 May 2022 09:49 We replied the email at 26 May 2022 10:36 Because we did not receive a reply, we send a reminder on 27 May 2022 17:04 You sent a second email chain on the same day one hour later (also sent via Shopify Support email) on the same day on 26 May 2022 11:12 We replied to this email chain on 26 May 2022 11:28 Having receiving no replies, we send a first reminder for this email at 27 May 2022 09:18 We sent a second reminder at 28 May 2022 17:04 Both the first email and second email chains (both asking similar question) are closed on 28 May 2022 as due to a lack of response. For the third conversation chain, you send in via chat at 6 June 2022 09:22 and was replied within in 38 minutes at 10:00. Fortunately, this time you responded to the chat 15 minutes later at 6 June 2022 10:15 which we replied at 10:17 on the same day which we mentioned that the issue will be escalated to our dev team for further resolution. 14 hours later at 7 June 2022 00:04 we send you respond both via chat and email that the issue had been resolved. We did not receive a respond from you so we send you a reminder on 8 June 2022 9:34. You did not responded back but the conversation was marked as "Seen". We hope this clarifies. We will send you screenshots of our chatlogs as proof.
May 27, 2022
I had an issue after installing the app, where the app displayed discounts on some of my other products, which was not part of the tiered pricing promotion applicable. I contacted support, and they were able to fix the problem within a couple of hours. Thank you so much for the great support!
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
March 25, 2022
Great app, works great and the support is really awesome, one of the best i've ever had with any app
Thank you for the kind words as well as choosing us! It certainly encourages us to do better :)
March 9, 2022
Great support when we couldn't get this excellent app to work with our customised theme. Speedy response and quick resolution. Highly recommended.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)