Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.8
feedback
2,663
chart
#452
All reviews
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Jan. 26, 2021
STAY AWAY THE QUALITY IS HORRIBLE!!! I HAD DOZENS OF MY CUSTOMERS COMPLAINING BECAUSE THE PRINTING IS TRASH AND IT WRINKLES AND PEELS OFF AFTER ONE WASH.... THIS IS A HUGE ISSUE THAT PRINTFUL WILL NOT FIX
Hi there! Thank you for sharing your review- we truly appreciate it! We are sorry to hear you encountered multiple issues with our products. We recommend filling out a Problem Report in your Printful Dashboard> Orders and our support team will get back to you with the best solution. We understand that fulfillment errors can be unpleasant, we are working very hard to make sure we minimize them as much as we can. Our Returns Policy will cover any errors made on our part, read more here: https://www.printful.com/policies/returns Let us know if you have any questions or anything else at [email protected]! - Elina
Jan. 25, 2021
Really great app so far. Product creation tool is easy to use, lots of product variety and quality seems to be good from the samples we've received. A bit more expensive than some competitors, but it's been worth it.
Jan. 23, 2021
Everything you imagine is there. Easy to use, lots of choices. Synchronization is great with Shopify. All recommendations for choosing the first choice.
Jan. 17, 2021
I’m just starting with Printful. I love it so far, especially the pattern tools and the integrated shipping with Shopify.
Jan. 17, 2021
Great app and integration. I used printful years back (and remember it being good then) and was pleasantly surprised how far they've come from an already great app. Simple to use but deep when you need it.
Hi! Welcome back to Printful! Thank you for your kind words and if you ever feel like you have some ideas for improvement or any suggestions, please feel free to reach out to us at [email protected] - Renate
Jan. 14, 2021
Super Qualität und top Preise. Ich arbeite jetzt schon eine Zeit mit Printful und der Service ist TOP.
June 12, 2023
UPDATE AGAIN:6-12-23 Delivery Delays??? 6 months later still no contact from support about any issues at hand WOW UPDATE AGAIN:1-15-23 I have been trying t reach support for weeks. You state that you have live chat but I have yet to ever reach Live Chat. I have a business question and I need to reach a live agent. HOW do I do that? I clicked the bottom right and asked for support and this is what I got. How do I get in touch with Printful support? Get in touch with our team using any of the contact methods below. Live chat: use our chat widget in the bottom-right corner of any printful.com page. Printful app chat: go to Settings, click on Customer support > Support chat where you can also upload photos straight from the phone if necessary. Email: send an email to [email protected] Please Reach Out To Me ASAP. UPDATE: Couldn't figure out why I wasn't selling and would get the occasional message about weight. So I looked to see what shipping weight for 1 tumbler is and they have it set for 11.25pd and one is even 16 pounds! No wonder my tumblers aren't selling. I have tried to reach out to customer service but there is no live chat that I have been able to fund. Printful if and when you see or read this please reach out to me so we can get these issues resolved. Also is there a reason why you aren't showing up on my vendor list?
Hi there! Thank you for your review! I'm very sorry to hear that your experience with using our services during this difficult time has not been pleasant! I completely understand how frustrating the delivery delays are. It is true that we have seen slight delays caused by Covid-19 + holiday order influx on average. We also suggest communicating these delays to your customers to help manage their expectations during this time. I understand that you had some concerns about your orders. It is important that you receive high-quality service from us and we definitely want you to have a positive time using our services! We would like to look into the communication you had with our Customer Support team and make sure the issue is addressed. Please provide information on your experience with our customer service by sending details to [email protected], we would appreciate hearing from you! UPDATE: Thank you for your feedback. We're glad to hear about your positive experience and hope to continue providing our best support! :) If you have any questions or concerns, please don't hesitate to reach out to us! - Elina
March 12, 2024
Great app, easy to use and customer service is excellent and available when needed. Wish you offered more types of printing options (e.g puff print, embossed)
June 12, 2023
The main reason I love Printful so much is the seamless integration with Shopify. It's like they were created together. Plus great quality, good service, white label is well done and when a bug happens, they try to make it right. Also, great forums and resources. They're not the cheapest but you get what you pay for and selling quality products with exclusive designs comes with a price. I'm very happy. I just wish they had more products in the home decor category.
Jan. 4, 2021
I sold three mugs recently for $51. After Printful deducted their product fee, printing fee, shipping fee, and taxes, my profit was $7. Who is actually making money with them? Combine very high prices with feedback I requested from customers who purchased my Printful fulfilled products recently ... "not up to your usual quality" ... "Print was off-center" ... "took a long time to arrive" ... "arrived broken". That's four too many red flags. Looking at options because I can't sell products that are merely "good enough".
Hi! Thank you for your detailed feedback. We're sorry to hear that your experience recently hasn't been up to par. Please note that our product prices include not only the product itself but also our 24/7 customer support, mockup and design generator, as well as free cliparts and designs. And if there are any issues with the order or the product, please don't hesitate to reach out to our teams via [email protected] and we will do all we can to investigate each order and work on a solution with you. Shipping delays are a global issue and although we can't affect it, please know that we are doing our best to fulfill and ship out all orders as soon as we can. If you have more feedback you'd like to share, any questions or concerns, please let us know via [email protected]
Jan. 3, 2021
Good product selection, fast shipping and top notch print quality. The small handful of times I've had issues customer service was quick to fix the problems. Best POD service I've found on Shopify.
Dec. 26, 2020
wonderful integration and super easy to use! Does not made the things complicated! But, i will like to have more options on shoes and sneackers!
Dec. 13, 2020
It's great integration, and good service too. I just blabla blabla bla bla . It's blessed! Be joyful and praise the Lord too! :) Hallelujah. Why does it still keep popping up?
Dec. 8, 2020
We have just started our business online. We are happy with the ease of this app so far. Lets see what the future holds!
Dec. 6, 2020
I ordered my products from them on October 28th 2020 and it is now December 6th 2020 and I still haven't received them.
Thank you for reaching out! We're sorry to hear your order hasn't been delivered yet. I'll reach out to you directly to see what we can do for you! -Lauma
Dec. 7, 2020
Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)
Hey there, Update, 12/09/2020: We're sorry to see the order is still delayed at our backup facility. Our teams are closely communicating to help you get this order out as soon as possible. We have also issued a full refund for this order back to you for all the inconvenience this has caused you! Thank you for sharing your review with us! We are sorry to hear your order experienced a fulfillment delay. During these times, we cannot guarantee a set date on when your orders will go out based on the fulfillment facility, order queues, stock availability, and so on. Our fulfillment estimates are subject to change, but we'll do our best to advise our customers as much as we can. We see you have been in close contact with our support team in relations to this particular order. It seems that this is a unique case and you should not expect your orders to be delayed this much. We hope to resolve this as soon as possible! -Lauma
Nov. 30, 2020
This app is awesome because it's user friendly, easy to integrate plugs in, and is one of the more popular shopify apps.
Nov. 30, 2020
I use this app for my clothing brands and they are great. They keep me informed and let me know of updates and the list goes on and on so I am not going to cover all of it on here. So, I am just going to say that they are awesome. I am looking forward to the new products that they add from time to time.
Nov. 23, 2020
PERFECTO, te facilitan todo estando printful muy bien entrelazado con shopify, el único pero son los precios y envíos.
Nov. 20, 2020
I really enjoy the quality of the products at Printful. The products are more expensive than other POD vendors, which is the only downside. Their customer service is responsive and that is appreciated.