Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,017
chart
#114
All reviews
Rating Breakdown
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May 27, 2020
This app does its job properly. Changes at Printful are pushed to Shopify nicely and the integration of the two sites feels very smooth. My only complaint is that products that are not meant to be fulfilled by Printful show as 'unsynced' on every order, but that is a small annoyance when everything else works well.
Hi, thank you for your review! We're glad to hear you are liking the integration so far and we look forward to improving the experience even more! Regarding unsynced items, if there are any products in your storefront which aren't fulfilled by Printful, they will show up in Printful. However, you can set them to "ignored" in Printful app -> Products -> Not synced -> bulk edit -> Ignore. This way if this product is ordered in your storefront, the order won't import into Printful or if it is part of an order which contains also a Printful fulfilled item, the product will still be automatically ignored and won't hold up the order. If there's anything we can help with or if there's anything you'd like to share about your time with us, let us know at [email protected] anytime!
May 27, 2020
excellent app. seamless with shopify and easy to use. i would recommend the app to everybody with a ecomm store.
Hi, thank you for your review, we highly appreciate it! We're very glad to hear you are liking the integration with Shopify and we hope to add more features in the future to improve your experience even more! :) If there's anything we can help with, feel free to contact us at [email protected] anytime! - Zana
May 27, 2020
I'm really happy that I've found Printful and was a great decision to connect it with my store. The selection of items are great, price range is also good and their customer service and assistance is awesome! Always there if you need help! I'm definitely recommending them!
Hi, thank you for your review, we really appreciate it! We're so happy to hear you are enjoying our services and we look forward to a long-term collaboration :) If there's anything we can help with, be sure to let us know anytime at [email protected]! - Zana
May 27, 2020
wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa. I have customers waiting almost 2 months on orders. printful are taking way more orders then they can handle at the moment.
Hi, thank you for your review, we really appreciate hearing from you! We are very sorry to hear that some orders have not arrived yet! I definitely understand that this is not a pleasant occurrence and I hope that we can improve your time with us moving forward! Our fulfillment is experiencing delays due to Covid-19 and we recommend referring to our up-to-date estimated fulfillment timeframes right here: https://www.printful.com/covid-19. We are working as fast as possible to ship out all orders, but production delays are expected for the time being. Additionally, deliveries can also experience some delays as various Covid-19 restrictions and limitations are still in place across the world which are affecting cargo travel between locations. We understand that encountering these delays is not pleasant and we hope the production and delivery timeframes normalize soon. It is important to us that we provide a timely and high-quality service to our users and we are working diligently to return back to our regular fulfillment timeframes. We will follow up with you via email on your order as well! - Zana
May 26, 2020
The worst customer service I have ever dealt with. Takes customer service over 72 hours to respond to a simple email, usually do not have a solution for up to two weeks. I would recommend anyone interested Printful to not use the application. Fulfillment time is typically longer than suggested.
Hi, thank you for your review! We're sorry to hear you haven't had a positive experience with our customer service, but I hope we can improve it moving forward! Due to an influx of messages at this time, our response times are slightly delayed as well, but we are working as fast as possible to get back to all inquiries. One of our team members will follow-up with you shortly. - Zana
May 26, 2020
I USED THIS APP I LIKE HOW IT WORKS AND ITS THE BEST ONE TO CONNECT WITH SHOPIFY IF YOU WANT TO SELL CLOTHES
Thank you for your review! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita
May 26, 2020
Awesomeness but i will suggest if the shipping prices can be review for those of us in the middle east. Apart from that, the experience is dope...
Thank you for your review! We also appreciate your feedback on our shipping prices and have forwarded it to our shipping team for future consideration. You can also add your suggestions to our feature requests for a community vote here: https://www.printful.com/feature-request - Vita
May 25, 2020
I use this app to help me deign my products and integrate it into shopify. it's easy and fast with a lot of options to choose from.
Thank you for your review! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita
May 25, 2020
Realmente buenísima. Super intuitiva. super productiva e eficiente se disfruta a máximo su uso para generar propia marca
May 24, 2020
Good app to sell your merch designs easily online, without spending any dollars, fast shipping and good quality
Thank you for your review! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita
May 24, 2020
the best in the business period. they online service and communication is top notch. the quality is second to none. I highly recommend
Thank you for your review! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita
May 23, 2020
Awesome service. They even have an API which you can automate product creation. Really and truly helpful at getting started with a shop full of unique products.
Thank you for your review! We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration. :) - Vita
May 22, 2020
I used this great App to add all of my products to Shopify and start my new store creatively. Thanks
Thank you for your review, we truly appreciate hearing from you! And we're also glad to hear that you're enjoying our services. If you encounter any questions or concerns, be sure to reach out to our support team at [email protected] for help! :) - Vita
May 22, 2020
The Shopify-Printful sync works perfectly and during 2 years of operations there's never been a hickup. Printful has their challenges with production but we have always been able to solve the problems that have arisen.
Thank you for your review! We're glad to hear that your overall experience with us has been positive, even despite some hiccups along the way, and we also hope that our ongoing collaboration provides to be very successful for you! :) - Vita
May 21, 2020
Since COVID-19 their customer service has been non-existent. If you try emailing them they take 1 week to respond. Their delivery times has been extended by a ridiculous amount of time. Their support chat has been turned off all of a sudden. Overall a very poor handling of the COVID-19 situation.
Hi, thank you for your review! We're sorry to hear your experience with our services has not been great during this time, but I hope we can improve it! We are encountering fulfillment delays due to the situation with Covid-19, but we are working as fast as we can to fulfill all orders. We recommend referring to our Covid-19 updates page where our current fulfillment estimates are posted, see here https://www.printful.com/covid-19. If we experience a change in the estimated fulfillment, updates will be posted. Since we are encountering a higher order volume than expected, we are also receiving more messages. There is a slight delay in our response times at the moment as well, but you should expect to hear back from us with 24-48 hours. Our chat option also operates at a limited capacity and you may notice it is unavailable sometimes as we try to catch up with an existing queue and emails. We are working diligently to fulfill all orders in a timely manner and respond to your messages. We hope to return to our normal fulfillment and response times very soon! We'll make sure to respond to your messages shortly! If you have any questions or concerns, be sure to let us know at [email protected]! - Zana
May 21, 2020
From the way the plaform was built to how user-friendly the integration is, they know what they are doing, grateful for the support team and all the hard work you guys put in everyday!
Hi, thank you for your review! We highly appreciate it! We're so happy to know that you are enjoying your time with our platform and have had a positive experience with our support team! We look forward to continuing our collaboration :) - Zana
May 21, 2020
in my german store is not all in german :-( buttons with english text this is not so good for the customer
Hi, thank you for your review! At the moment, in some cases, such as for the personalization feature, the button is not available in multiple languages. Currently, it is supported only in English and Spanish, so one of these options would have to be selected, but we hope to add more language options in the future. Thank you for letting us know that you would like to see German translations, we'll pass it along to our team! If there's anything we can help with, be sure to let us know at [email protected] anytime. - Zana
May 21, 2020
20 days later my shirts have not arrived, Terrible customer service and terrible process!!! Ordered on May 2nd as a test order before I sell this to the public. That was the best decision of my life!. Do not use Printful till today I have not received my order 20 days later. Customer support told me they usually ship within 20 -25 days. Luckily , I do not have to justify this to one of my clients. You have been warned.
Hi, thank you for your review! We're very sorry to hear that your order has not arrived yet! Our fulfillment timeframes are longer for the time being due to the situation with Covid-19 and with limited operations at some of our facilities. We are also experiencing a higher order volume than anticipated at this time which has affected our fulfillment timeframes. We recommend referring to our Covid-19 updates page (https://www.printful.com/covid-19) where the fulfillment estimates are updated regularly if we experience a change in the fulfillment speed. We are working diligently to fulfill all orders as quickly as possible. We understand that timely fulfillment is important and we hope that the situation normalizes soon, so we can continue providing a fast service to our users! - Zana
May 20, 2020
So far i am still waiting on the fulfillment of my two orders then i will know the level of product they sell
Thank you for your review! If you encounter any questions, feel free to reach out to us at [email protected] for help! :) - Vita
May 20, 2020
One of my customers sent pictures of the shirt they received with STAINS. During the COVID-19 pandemic you would think they would go the extra mile to make sure their products are SAFE for consumers. Really sad because I never had any issues with them in the past.
Hi, thank you for your review! We're very sorry that there was a quality issue with the received item! Items arriving with stains is certainly not up to our quality standards and should not be an expected condition of the product. The product should not have passed through our quality check in this condition and we sincerely apologize this occurred. I see our team has assisted with a resolution for this error and we really thank you for reporting this situation to us. I'm sure that future items will arrive in great condition, but in case you have any questions or concerns about the product quality or anything else, please let us know at [email protected] anytime! - Zana