Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,017
chart
#114
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June 6, 2020
Highly recommended. So easy and practical. You can select your products easily and it is so simple to change.
June 6, 2020
Really like the app and the quality of the products were worth the cost until the pandemic started. Orders took a month to receive, the quality was crap and when argued with them about the quality they told me that for their backup facilities it was still good enough. I can't sell new products that look like they came from a donation store after 10 years of wearing and washing. Very disappointed with their customer service.
Hi, thank you for your review, we really appreciate it! We're glad to know that you've been having an overall positive experience with Printful, but it is saddening to hear that the situation with the pandemic has made your experience less enjoyable. I do hope we can improve it moving forward! Since we are using printing services of back-up facilities to help us manage the order volume at this time, there might be some slight differences from the quality you might be used to when receiving products from us directly. The back-up facilities were selected based on their quality and speed to ensure that they can provide products and service which are up to our standards. I can definitely understand that it might not be pleasant to receive a product which is not the same quality and your feedback on this experience is definitely useful to us. We also offer the option to opt out of back-up facility fulfillment in your Printful account -> Stores -> View store -> Settings -> find "Orders" under the Settings section, and uncheck the box for fulfillment at back-up facilities. With this, your orders will be routed for fulfillment to the most convenient facility from the options you have left enabled in your settings. I see our customer service team has assisted with resolving the situation with the received order. Thank you again for your review! We hope to return to our regular fulfillment times very soon to continue providing fast services to our users. In case there's anything else you'd like to share about your time with us, be sure to let us know at [email protected] anytime! - Zana
June 5, 2020
I have placed a sample order on May 26th and still is NOT FULFILLED, how can you do business with a fulfillment center which hasn't fulfill the sample order for more than 10 DAYS? I believe when you get too big you can not handle the orders anymore!
Hi, thank you for your review! We're sorry to hear that your experience with our services hasn't been the most positive so far, but we hope we can improve it moving forward! Due to the situation with Covid-19, our fulfillment timeframes have increased and delays are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on the current estimated fulfillment times for each product category: https://www.printful.com/covid-19. We are also experiencing a higher order volume than usual during this time of year, but we hope to catch up with order fulfillment and return to our normal production times very soon! If there's anything we can help with or if you have any concerns, surely contact us at [email protected] anytime! - Zana
June 5, 2020
È un'ottima app, facile da usare, economica e con tantissimi prodotti pronti da personalizzare e vendere
June 4, 2020
The wait times have just become horrible. It has made me look extremely bad as a seller and lost clients. I've had to respond to so many messages and some not pleasant from some clients or now former clients. I understand the virus delay but a month plus is just absurd. I have another company on my site that does the same drop ship for me. They have been shipping on a normal time frame since it all + their pricing on tees is way lower then printful allowing you to actually make something, and their shipping is way lower. That itself is another dowside of printful is their shipping prices are off and cost our clients if not yourself the little but of leftover their is to make. Only reason I haven't made the full switch is which i will give credit to printful is their platform is a bit superior and they offer sleeve printing. Although at this point I may just have to pull the plug on printful it is just ridiculous. I would prefer to stay on if they could get back to pre rona status, but if this goes on another month i'm done. I can no longer stay on and continue to damage our image over this massive issue by printful. At this point I should just go to a local ship and print on demand that way. Way to many orders waiting in que not even in the printing stage, and it's not like this is a shipping issue. This is a massive fulfillment issue right now.
Hi there, thank you for your review, we really appreciate it! We are sorry to hear that the fulfillment delays are creating a negative experience for you, but I hope we can improve it moving forward! I want to assure you that we are working as fast as we can to fulfill all orders and we understand the importance of timely fulfillment and delivery. Given the unusual circumstances we are enduring with Covid-19, some of our fulfillment facilities were operating at limited capacity with fulfillment teams working on a voluntary basis and due to an increase in order volume, fulfillment delays can still be expected for the time being. We hope to return to our regular fulfillment times soon as we are hiring more production staff and upscaling our fulfillment equipment. We are still providing our current estimated fulfillment timeframes on this page https://www.printful.com/covid-19 (the estimates are subject to change). Regarding our prices - we thank you for your feedback on this and we'll take it into account! We do review the costs of our products, shipping, as well as other services regularly and lower them whenever possible. Our product prices help cover various features on our site and the free integrations we offer, but we also understand the importance of customer-friendly and affordable pricing and try to find ways how to make our products more cost-effective. These are difficult times many businesses and industries are going through and we are doing the best we can to fulfill your orders as quickly as possible to continue providing our services to our users. We recognize that longer fulfillment times may not be ideal for some users, but we are doing our best to catch up with the order volume and normalize the situation. If you have any further questions or concerns, please don't hesitate to contact us at [email protected] anytime! - Zana
June 4, 2020
Customer support Josh S. gave me the best support I've ever had. The integration could use a little more detail and support but the customer support helped fix my problem. The best.
Thank you for your review! We're glad to hear that you're happy with our support team - we certainly strive to be the best in our industry. We're also happy to have Josh as part of our team, he always makes us proud! :) If you have any additional feedback for us, be sure to reach out at [email protected]! - Vita
June 4, 2020
SUPERB APP. EVERYTHING IS JUST BETTER THAN PERFECT.SUPERB APP. EVERYTHING IS JUST BETTER THAN PERFECT.
June 25, 2020
Es una herramienta muy útil y versátil para todas las operaciones de la tienda; me pareció muy práctica y amigable. La recomiendo para iniciarse en los negocios on line porque ofrece todas las alternativas que facilitan su desarrollo...
June 3, 2020
I use this app for my Shopify store KonaClothingCo.com for t-shirts, bags, and hats. It is very user friendly. It is easy to add products to the store and modify them. The mock up feature is great as well. So far so good!
Thank you for your review! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita
June 4, 2020
Update: Unbelievable! As a graphic designer, I create custom artwork for my products and after weeks of painstakingly creating FANNY PACK designs (top, bottom, back, pocket, ect) they NO LONGER ARE FULFILLING ORDERS ON FANNY PACKS because of "production time". Now I have to CLOSE A STORE NOT EVEN OPEN YET! I'm in shock right now. I'm so mad I could burst. This company is unorganized and amateur. People can make hundreds of hand sewn masks in a day and you can't even produce a fanny pack... Long wait times. More than 20-30 days and I could just use Ali to e-packet already made ones... American Apparel is very cheap material. Also, EXPENSIVE. I can't turn a reasonable profit for a $24 dollar PRE-PRINTING cost. A fanny pack was $24 dollars and I can't sell it for more than that - its a cheap fanny pack, not diamond encrusted. They got the fanny pack for probably less than 2-5 bucks, quadruple what they charge. It's a CA run company, so terrible customer service. Currently searching for a new vendor...
Thank you for your review! We are truly sorry to see that your experience with us has not been great, but we hope that you will give us a chance to improve it moving forward. Our fulfillment times are currently delayed due to the global pandemic and a growing order volume, however we do hope to bring them back to our usual estimates of 2-7 business days for apparel orders and 2-5 business days for non-apparel products, averaging out at 4 days in fulfillment, soon enough! You can see our most recent fulfillment estimates here: https://www.printful.com/covid-19 We also truly appreciate your feedback on our fanny packs and will take it into account whilst working on future updates for this product. This product is made on-site at our fulfillment locations, you can see a showcase of what that looks like here: https://www.youtube.com/watch?v=SzQ-2MPurhM It is also important to note that a portion of the product costs goes into providing you with a variety of other services like free integrations with e-commerce platforms, ensuring and improving product development, offering technical and customer support, as well as other services. We also appreciate your feedback on the quality of our customer support and we would like to review your communication with us, however we were unable to locate any chats or emails from your specific store, which is why we will also follow up with you directly via email. - Vita
June 2, 2020
I used this up for creating my sports wearing collection. Really like the quality and the whole process of integration between app and my shopify store. But I would be more happier if they add a few more products to accessories like water bottles and hair band( that's what I missing for my store now) lol In general I completely satisfied.
Thank you for your review, we're glad to hear that your experience with us has been good! We also appreciate your product suggestions and will forward your feedback accordingly, but you can also submit these ideas as feature requests for a community vote here: https://www.printful.com/feature-request. If you have any additional feedback, be sure to reach out to us at [email protected]! :) - Vita
June 2, 2020
I started my store on March 10. The shipping window at that time was about 10-14 days. I was a little weary because that's borderline too long for customer's waiting to receive their paid for products. This was pre-corona. Now in June I am experiencing 30+ days wait times. I reach out to customer support and they keep giving me the robot response and blames it on Covid-19. But you can only blame so much on this virus. Regardless I cannot afford to lose customer's or my great reputation because it's taking Printful longer than one month to fulfill my orders, not ship but fulfill. I'm strongly considering using a different platform. I DO NOT RECOMMEND!
Hi, thank you for your review, we really appreciate it! I'm sorry to hear that your experience with us has not been the most positive! I do hope we can improve it moving forward! Due to the situation with Covid-19, we are still feeling the impacts on our production times due to state restrictions at some of our facilities as well as the unexpectedly high order volume at this time of year. All of our teams are working hard, but fulfillment delays are expected for the time being while we catch up. We recommend following our Covid-19 updates page for up-to-date information on the current fulfillment timeframes for all product categories: https://www.printful.com/covid-19 (the estimated timeframes are subject to change). With hiring more production staff and purchasing more equipment to help us scale up, we hope to see the fulfillment times improve soon. We understand that the longer fulfillment times may not be ideal for some of our users, but we are doing our best to fulfill all orders as quickly as we can and to continue providing our services given the circumstances. We certainly appreciate your feedback on the current events and we hope to see the situation normalize soon. If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana
June 1, 2020
I was excited about this store and the great reviews but can't tell you how many things have gone wrong and how unprofessional customer service has been. I built this store from the ground up and within 2 months we got a ton of orders only to be faced with up to 2 months of wait for some customers. I've had merch ordered for 2 weeks only to be faced with "this item is out of stock" How do you go to your client and tell them that the item they ordered 2 weeks ago has not only left the store but it's not even available. I have over 118 products and over 2000 variations which will mean lots of work to go to another store otherwise I would've taken my business elsewhere. I am really hoping that these delays are direct result of COVID-19 because if this continues after is not really a way to do business. At the same time other businessees are operating normal and our customers are getting pissed at us so we really hope that this situation will improve.
Hi, thank you for your review, we appreciate it! We're sorry to hear your time with us hasn't been the most pleasant, but I do hope we can improve it moving forward! Due to the situation with Covid-19 and an unexpectedly increased order volume at this time of year, our fulfillment times have become longer and we are sorry about this. We are working diligently to fulfill all orders as fast as we can, but production delays are currently expected. We recommend referring to our Covid-19 updates page for up-to-date information on our production times as well as related information: https://www.printful.com/covid-19. As for items being out of stock, we definitely notify our users as soon as possible in case a product is temporarily out of stock at our suppliers. Unfortunately, rarely, a product may go out of stock somewhat suddenly, but we would let you know in case this happens and mark the variant as out of stock in your store accordingly. I would like to know more about your experience with this a little more, so I will follow-up with you directly as well. We understand that longer fulfillment times may not be ideal for some of our users and we are working hard to fulfill all orders to continue providing our services to our users. I hope we can return to our normal production times very soon. - Zana
June 1, 2020
No tengo queja es una excelente integracion a la tienda, es entendible pero deberia haber una sincronizacion que me permitiera poner los productos en mi tienda mas rapido.
Hola, gracias por tu comentario! ¡Nos alegra saber que está disfrutando de la integración! Dado que tenemos una integración directa con Shopify, los productos se pueden agregar a través de la aplicación Printful -> Productos -> Agregar producto. El producto que cree aquí se agregará automáticamente a su tienda. Continuaré con su revisión para obtener más detalles sobre su tiempo con nuestra integración y cómo se podría mejorar el proceso de agregar productos. - Zana
June 1, 2020
YOU CANNOT FALL OUT WITH THIS SIMPLE METHOD AND A GREAT APP. i LOVE THIS APP AND RECOMMEND FOR REAL.
May 31, 2020
Super Ap! Printful is the fastest and easiest partner ap I have tested and see exclusively for our "print on demand" products. The tech support is fast and very thorough. The videos I have viewed are spot-on for the topic and there is not a lot of fluff in them. You just have to subscribe to their channel and sign-up for the email to get the latest and the greatest news they are sharing.
Hi, thank you for your review, we highly appreciate it! We're so happy to hear you are enjoying our app and it's great to hear the videos we provide have been useful and insightful! If there's anything we can help with, be sure to contact us at [email protected]! - Zana
May 31, 2020
Easy to use and straightforward. Excellent service with many options available with quick and easy integration with my website.
Hi, thank you for your positive review, we really appreciate it! We're so happy to hear you are enjoying this app! :) If there's anything we can help with, be sure to contact us at [email protected]! - Zana
May 30, 2020
This app is great! The integration is flawless and my designs always come out right on the t-shirts!
May 30, 2020
expensive and very unreliable. After 4 days there is a message that the order cannot be carried out. Good that there are alternatives where it works very well
Hi, thank you for your review! Sorry to hear your time with us hasn't been as positive, but we would definitely like to improve it moving forward! Since our team reviews the uploaded files of the orders manually, it is possible that the hold on the order would not be placed right away, especially during these times when we are experiencing a larger order volume. Our team would notify you about any concerns with the orders as soon as possible. If there's anything we can help with, be sure to let us know anytime at [email protected], we're happy to assist! - Zana
May 28, 2020
Well it's much appreciated to print clothes and accessories therefore I'm very satisfied with the merchandise