Printful: Print on Demand

Hi, thank you for your review! We’re sorry to hear your experience with us during this time has not been the most positive, but we hope we can improve it moving forward! We do apologize for the delays in fulfillment and we are doing our best to catch up with the order volume. We are still experiencing fulfillment delays due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. We have temporarily disabled some options on our site such as the sample orders and also some product categories in the product push. By disabling these options, we hope to catch up with the current order volume and to return to our normal fulfillment timeframes. Existing items in your store are not affected by this update and non-apparel products can still be added to your store. We do provide updates on these decisions on our Covid-19 updates page here https://www.printful.com/covid-19 (we recommend following this page regularly for the latest Covid-19 related updates) as well as via dashboard notifications, to make sure our users are aware of these changes and can further make decisions for their own stores and customers. We understand that having some products temporarily disabled may not be the ideal solution for some users, but we expect this to help us manage the order volume and decrease production timeframes. These are temporary decisions and we look forward to re-enabling these items in product push again soon. We are working diligently to fulfill all orders as quickly as possible and, hopefully, the situation normalizes in the very near future. If there’s anything we can help with, be sure to contact us at [email protected]! - Zana

Hi, thank you for your review, we really appreciate it! We certainly apologize for the longer fulfillment times at the moment! For some product categories we are still encountering delays in production, but we hope to catch up with the order volume soon. We also still recommend referring to the current estimated fulfillment times on our Covid-19 updates page: https://www.printful.com/covid-19. We hope to see the situation normalize soon, so we can continue providing fast print-on-demand services to our users! We are happy to hear you enjoying the process of designing and adding products and we look forward to improving this process with more features in options in the future! Thanks again for your review and for your patience during these unusual times! If there’s anything we can help with, be sure to contact us at [email protected] anytime! - Zana

Update: Vielen Dank für Ihre Bewertung! Dies sind außergewöhnliche Zeiten für uns alle, und wir arbeiten hart daran, dass alle Aufträge so schnell wie möglich ausgeführt werden. Da die Pandemie mehrere Branchen auf der ganzen Welt betrifft, sind auch Lieferverzögerungen zu erwarten. Die aktuelle Situation mit einer Pandemie hat branchenweit zu einigen Lagermangel geführt. Wir kommunizieren kontinuierlich mit unseren Lagerlieferanten und arbeiten an Verbesserungen. Manchmal werden wir informiert, dass das Produkt nach der Bestellung nicht mehr vorrätig ist, daher kann dies jederzeit passieren. Wir empfehlen, wenn möglich alternative Produkte für Ihre Artikel festzulegen. Weitere Informationen zu unserem alternativen Tool finden Sie hier: https://help.printful.com/hc/en-us/articles/360014067139-How-does-the-alternative-products-tool-work- Bitte lassen Sie uns wissen, wenn Sie weitere Fragen oder etwas anderes haben, unter [email protected]! Hallo, vielen Dank für Ihre Bewertung! Ihre positiven Erfahrungen mit unserer App und unseren Dienstleistungen haben uns eine angenehme Freude bereitet.Wir freuen uns schon darauf, dass wir Sie beim Erfüllen von Ihren unzähligen kommenden Aufträgen noch mehr unterstützen und durch unseren Rundum-Kundendienst ausgezeichnet betreuen. - Zana

Thank you for sharing your feedback, we truly appreciate it. If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at [email protected]! :) - Vita

Hi, thank you for your review! We're sorry to hear that your experience with us hasn't been the most positive! As we are still encountering longer fulfillment timeframes due to the situation with Covid-19, some of our product categories have been disabled in the product push, which means they can't be added to a store. This will help us manage the current order volume better and return to our regular fulfillment time sooner. The products are temporarily disabled in product push and we hope to enable them as soon as possible, so our users can continue adding new products to their stores. We also recommend following our Covid-19 related updates on production times and changes right here https://www.printful.com/covid-19. Hopefully, the situation normalizes soon and we can continue providing fast services to all of our users! If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana

Hi, thank you for your positive review, we really appreciate it! We're so happy to hear you are enjoying your time with our app and services! We look forward to a successful collaboration :) If there's anything we can help with, be sure to contact us at [email protected] anytime! - Zana

Hi, thank you for your review, we really appreciate it! We're glad to hear your experience with us has been mostly positive so far and we would definitely like to improve it even more moving forward! We're happy to hear that you are liking the product selection! We hope to add more and different products to our catalog in the future, and if you have any product suggestions, be sure to let us know. It is useful for us to know what items you would like to offer in your stores, so all suggestions are welcome. Currently, we are experiencing fulfillment delays due to the situation with Covid-19 and an unexpected order volume at this time, but we are upscaling our printing equipment as well as hiring more production staff. This will help us fulfill orders more quickly and return to our normal fulfillment timeframes sooner. We are working on a production facility in Canada, which will help us with managing order volume in the future as well. We highly appreciate your understanding during this time and we hope to see the situation normalize soon, so we can continue providing our fast services to all of our users! If there's anything we can help with, be sure to let us know at [email protected] anytime! - Zana

Hi, thank you for your review! We are very sorry to hear that the orders are experiencing delivery delays! We understand that not having the package arrive as timely as expected can create a negative experience. Postal services and carriers across the world are still encountering delivery delays. We are seeing the longest delays for orders shipped from EU to North America, due to the limited availability of cargo flights. Packages shipped from EU to international destinations can take up to an additional 30 business days to be delivered. This situation should improve soon as more flights are becoming available, though delivery delays are still expected until the situation normalizes. We also have information on shipping delays on our Covid-19 updates page: https://www.printful.com/covid-19. We do hope the situation returns to normal very soon, so that we can continue offering fast fulfillment and delivery services. If there's anything we can help with or if you have any concerns, please let us know at [email protected]! - Zana

Hi, thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time! We are working hard to fulfill all orders as timely as possible and we hope your experience with us improves as we return to normal! The situation with Covid-19 has affected us unpredictably and with a higher order volume than usual at this time of year, fulfillment delays are still expected for the time being while we keep the health of our employees in mind and adhere to safety measures recommended by the respective states. We are hiring more production staff and up-scaling our equipment to help us manage the order volume as well. It is possible that some orders might start fulfilment sooner than others. This is mainly due to the ordered item and its availability, the printing technique, and the fulfillment facility where the order has been routed to and the order queue there. Additionally, if you have back-up facilities fulfillment enabled for your store, when an order is routed to a back-up facility for fulfillment, the order status in the Printful dashboard will change to "Being fulfilled", but you can definitely check in with our customer service in case you have questions about the order. We understand that these delays are not pleasant and we are doing our best to up-scale our production and return to our regular fulfillment timeframes. I hope we see the situation normalize soon, so we can continue providing a fast print-on-demand service to our users! If you have any questions or concerns, please contact us at [email protected] anytime! - Zana

Hi, thank you for your review, we really appreciate it! I’m sorry to hear that your experience with us has not been entirely positive, but I hope we can make it better moving forward! I am sorry to hear that your orders are encountering delays as well. As we are still feeling the effects of the situation with Covid-19, our fulfillment timeframes are currently longer for some product categories. We are scaling up our fulfillment equipment as well as hiring more production staff to help us manage the order volume, but production delays are still expected for the time being. Our customer service team will provide you with the available information we have, however, it isn’t possible for us to provide a more specific deadline for your orders and we generally recommend referring to the estimated fulfillment timeframes to best understand when the order could be fulfilled. We are working on fulfilling all orders as fast as possible, though. We understand that fast fulfillment and service is important to our users and we are doing our best to fulfill all orders as quickly as we can given the circumstances. The increased order volume and the production delays were unexpected to us, as was the entire situation with Covid-19 for many people and businesses. We hope to see the fulfillment timeframes improve for the most affected product categories soon. I will follow up with you via email on the situation with your orders as well. - Zana

Hi, thank you for your positive review! We're glad to hear you are liking the integration so far and we hope to see you around in Printful for a long time :) If there's anything we can help with, be sure to contact us at [email protected]! - Zana

Hi, thank you for your positive review! We're so glad to hear you are having a great time with our integration and services! We look forward to continuing our collaboration! :) - Zana

Hi, thank you for your review, we really appreciate it! It's great to hear you are having a positive time with this integration and we look forward to long-lasting collaboration :) - Zana

Hi, thank you for your review! Once you have added the product, it won't be possible to go back and uncheck the "free shipping" option. However, you can manually add the products to the necessary shipping profile in your Shopify admin -> Settings -> Shipping and delivery -> click "Manage rates" for the necessary profile -> Manage products -> find and add the product -> make sure to save the changes. This way the products will have the rate of the shipping profile you add them to. We hope this helps, but surely contact us at [email protected] if you have any further questions! - Zana

Hi there, thank you for your review, we appreciate hearing from you! I’m sorry to hear that your experience with us hasn’t been the most positive so far, but I hope we can improve it moving forward! Due to the situation with Covid-19, we are still encountering fulfillment delays and for DTG printed items, the current fulfillment timeframe estimate is 23-28 business days in the USA. We are seeing these delays due to the various state restrictions and an increased order volume, which we were not expecting at this time. We are hiring more production staff and up-scaling our printing tech, to help us fulfill orders faster, while keeping the health of our employees at our facilities in mind. Fulfillment delay is expected for the time being, but I hope we can catch up soon! I am sorry to hear that the order also encountered an out of stock item, I definitely understand how this can make the situation more unpleasant. We do notify our users as timely as we can in case there is an issue with the stock for an item, but rarely, we may not receive information about the stock of the items being as early as we’d like, but we would still notify you timely. When you are making changes to an order, the order’s estimated fulfillment timeframe will reset, which means that the order will be pushed back to the end of the queue at that moment. I can definitely understand how these events can add up to an unpleasant experience for you and we sincerely apologize for this. We understand that timely fulfillment is important for our users and all of our teams are working hard to fulfill orders as quickly as they can. I will follow up with you via email as well and we’ll work on fulfilling your order as soon as possible! - Zana