Printful: Print on Demand

Thank you for your review, we truly appreciate your feedback on your experience and suggestions on how we could improve the product creation process! I wanted to let you know that we have also recently added product templates (see FAQ here: https://www.printful.com/faq/getting-started/438-what-s-a-product-template-and-how-does-it-work-) and we hope that this will also improve the product creation process for you. If you have any additional suggestions or questions, feel free to reach out to us at [email protected], we'd love to hear from you! - Vita

Thank you for your review, we appreciate hearing from you! We are always looking into adding more new products and sizes to our offer, which is why we truly appreciate your feedback on this! If you have any specific model and size suggestions, I invite you to add them to our feature requests here: https://www.printful.com/feature-request for a community vote. Feel free to also send an email our way to [email protected], if you have any additional suggestions or questions, we'd love to hear from you! :) - Vita

Hi, thank you for your review! I'm glad to know that your experience with our app has been positive and I can't wait for you to create more products for your store! I'm sure they will look great with your designs! We would also like to know more about your experience with the surveys and how the process could be improved, so we will follow-up via email on this shortly. - Zana

Hi, thank you for your review, we appreciate it! All of our orders are fulfilled at our facilities in the USA, EU, and MX. We do not use a third party to fulfill our orders, fulfillment is done completely in-house. The orders are routed to the most convenient fulfillment location based on the product, its availability and stock, the destination of the order, and the order queue at the facilities. If the same items were ordered in different orders, but the order destinations were both closer to different fulfillment facilities, most likely each order would be routed to the closest fulfillment location to it so that the order could reach the recipient sooner after fulfillment. The orders aren't fulfilled in the order they are submitted due to the differences in printing technique, availability of stock (the item may be restocking) and the order queue at the facility. This is why you may notice some orders being fulfilled faster than others. Additionally, our fulfillment timeframe is 2-7 business days for apparel items and 2-5 business days for non-apparel products, the delivery time is additional. Of course, we'll try to fulfill your orders as soon as possible, but the full fulfillment timeframe should be considered when submitting an order. I hope this is helpful! If you have any questions or feedback about this process or anything else, surely let us know at [email protected], we'd love to hear from you! - Zana

Hi, thank you for your review! I'm sorry to hear that you haven't had the most pleasant experience with receiving orders! Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel orders, the delivery time is additional to the fulfillment timeframe. Of course, we'll try to fulfill your orders as soon as we possibly can, but we recommend choosing a faster shipping method in case the order needs to be received sooner. We would like to take a closer look at the order you mentioned hasn't been received. Please send us a message to [email protected] with more information about the order so we can investigate it further, we'd be happy to assist! - Zana

Hi there, thank you for your review! I'm very sorry to hear that your experience with our customer service has not been the most positive! We agree that the communication from our end could have been more helpful and more understanding. Customer service is one of our top priorities and we invest a lot of time and resources in training our team members and maintaining our quality standards, and I assure you that these interactions will be addressed with our team. It is important to us that our users can reach out to our customer support with any questions or concerns and receive helpful assistance. We will definitely review the communication between our team members and yourself more closely to make sure that our quality standards are met and unpleasant situations avoided in the future. In regards to migrating products from a different supplier to Printful - there will be differences in how the products are set up in every platform and, unfortunately, we do not receive product information from the previously used platform, although basic listing information (listing title, variant titles and variant count) will import into Printful from Shopify. This means that the products would have to be manually synced within Printful or added from scratch. We will look into ways how the process could be improved when migrating from a different platform to Printful and we'll take you experience into account. I have followed up with you via email regarding your customer service experience and product syncing, and I hope we are able to make your experience with Printful more positive moving forward. - Zana

Hi, thank you for your review, we really appreciate it! I'm sorry to hear that you have encountered some difficulties with our platform. Currently, when adding a new variant to an existing product, the design would also have to be re-uploaded. This is in case a user would like to use a different design for different product variants, however, of course, the same design, as on the other variants, can be used as well. I can understand how this process may not be completely comfortable when adding new variants to existing items. I have forwarded your feedback to our team for further consideration on improvements for this feature. We highly appreciate your feedback and if there's anything else you'd like to share about your time with us, be sure to contact us at [email protected]. - Zana