All reviews

Rating Breakdown

  • 5
    82% (5,802 ratings)
  • 4
    7% (522 ratings)
  • 3
    3% (195 ratings)
  • 2
    2% (164 ratings)
  • 1
    5% (353 ratings)
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4 / 5 Share

July 27, 2019

I've tried a number of POD companies and the mock-up generator is one of the most important factors in selecting a company. Printful has done their best with the ability to be as creative as possible with designs, even including a number of supports. My biggest disappointment is the lack of a basic X and Y component when placing your design on a shirt. When I find a location I like I have to rely on counting arrow clicks on my keyboard in order to remember where I placed my design if I want to use the location again for a different shirt. In addition, my shirts rely on a non-embroidered pocket logo design that I have to do my best to eyeball where to place it. It would be nice if Printful had a quick option asking if you'd like the large front design area or the pocket area. I understand that I can download the template and design on Adobe, but I am not yet adept at this skill. Overall: Positive: easy mock-up generator, quality products, and wonderful support. Work On: Add X/Y on generator and a pocket logo location for non-embroidered designs

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review, we appreciate your feedback! We're constantly working on improving our mockup generator, which is why we truly appreciate your suggestion! I'll forward it to our UI team, as they are currently working on these type of improvements. Feel free to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! - Vita

1 / 5 Share

Aug. 1, 2019

UPDATE 2: Back to 1 star. I am very shocked with how the customer support handles problems. UPDATE, bumping my 1 star to 2: The short of it is Printful might be totally fine for you if you just want to slap some designs on t-shirts and then sell them on Etsy without any regard for quality. But if you want to start a brand and are concerned about quality, this probably isn't for you. The main reasons for this are: poor customer support, a painful mockup editor experience, and a lack of variety in the t-shirt options (not enough heavy cotton a la streetwear, too many soft fitted tees that warp/stretch/don't last). The editor in particular is rough. Using it is a painfully haphazard experience. For example, if you have different versions of the same design (i.e. the same design in white (for dark shirts) and the same design in black (for light shirts)), you have to manually re size and position them separately. The grid is useless for getting the placement identical between these two designs, so you wind up having to move things just a touch, save, check the mock up, then go back and adjust again if needed. Either that or you can settle for your customer clicking between product images and noticing that one design is slightly higher than the other. A small thing to notice, but it makes a world of difference in presenting your brand in a professional way. A good brand should have consistency and avoid simple mistakes like that. And then when it comes to resizing the image, you have to drag the corner of the design while watching the DPI go up or down. Thing is, it doesn't go up or down by 1 DPI at a time. If you have one design perfectly placed and sized at 377 DPI and now you're trying to match another design identically, the DPI will constantly jump between 373 and 378. Again, resulting in a difference that is super tiny, but makes a huge difference in your brand image and consistency across product variants. Other limitations of the editor include not being able to edit the design on the mockup that you will actually use. Let's say you want your mockups to be flat product shots. You'll still have to edit the shirt on a doofy looking model. This again results in too much work between editing and understanding how your final product will look. If you want to get artsy and do a black design on a black shirt, your mockup will be a plain black shirt--no design in sight. Even in other cases (not pure black ink on black fabric), large areas of black in a design will be replaced with the fabric of the shirt. The problem is, that's not how the actual product will look. The black will be printed (that's the beauty of DTG, no limitations on screens like screenprinting), but that means what your customer sees on the mockup vs what they will actually receive after purchase look totally different. I'm hoping for improvements in the future. If I'm so frustrated, why do I continue to use it? Because it does the bare minimum for now. For now is the key there. Right now I'm using Printful as a foundation for building my brand with limited capital, but if my brand grows to a point where I can leave printful OR if competition springs up that can address these issues, I currently don't see many compelling reasons to continue using it.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review, we truly appreciate you bringing your concerns to our attention! We are constantly working on improving our mockup generator and your feedback certainly helps. I'll reach out to you directly for some additional details on these concerns. :) - Vita

5 / 5 Share

July 26, 2019

This has been the most important component for developing my online store. I am excited to see how everything progresses THANK YOU

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your review! We're glad to hear that your experience has been positive thus far and look forward to our ongoing collaboration! :) - Vita

5 / 5 Share

July 25, 2019

Very nice! This app came highly recommended. Very easy to set up and use. This will be my go to app. Niice!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 24, 2019

I enjoy working with Printful. There is so much information and the "help" people are so helpful and kind.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2019

I recommend this app. Once you do the set up, it's totally automatic. Give it a try you will be glad you did.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2019

I can edit even after I load to store if I make a mistake with the design. Very easy to use. I love it! Glad I tried them

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2019

I love it. I would've loved it even more if I could print my designs on full scale on t-shirts for example. What I mean by that is to print the full front of the t-shirt and not only a part of it. But it's still great.

Store

S.J.C

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review, we appreciate hearing from you! It sounds like our sublimated prints are just for you! To see a much larger print area, I suggest checking in with our All-Over Print products that are printed using this printing method. To see more on sublimated prints, go here: https://www.printful.com/important-sublimation-printing-facts Also feel free to reach out to us at [email protected], if you have any additional feedback, as well as any questions or concerns! :) - Vita

1 / 5 Share

July 21, 2019

I added this app to my shopify store. I already had some 200 products in my store using other print on demand companies. When I downloaded the printful app, it automatically synced every single product in my store. I had to go into the printful app and manually tell printful to "ignore" each of the products not meant for printful. I then talked to customer service and was told that I would have to repeat this process for each product that I add to my store in the future. So every single product in my store now and in the future would be connected to printful and I would have to go in each time and "ignore" each product. This wouldn't be a issue if printful was my only supplier, but they aren't, If you plan to use printful exclusively then this won't be a problem for you. I add designs every week that are intended for other vendors so this would be a major hassle.

Using app

About 1 hour

Total reviews

2

Average rating

2.0

Developer Reply

Thank you for your review, we truly appreciate hearing from you! You are absolutely right, all products that are listed on your store will also appear on our end, but you can "Bulk ignore" all not synced products by going to your Printful Dashboard > Stores > Sync, opening up the "Not synced" tab and clicking on Bulk edit > Ignore all not synced, which means that you would not need to do this individually for each product. This is currently the way our interface works, but we certainly appreciate your feedback, as it allows us to review and improve our platform. Feel free to reach out to us at [email protected], if you have any additional questions or concerns! - Vita

5 / 5 Share

July 21, 2019

Great integration. Responsive customer support. Big product variation to choose from. Print and embroidery quality is good.

Store

Unikals

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2019

Bisher ist alles super! Ich freue mich schon auf die ersten Bestellung! Es macht wahnsinnig viel Spaß.

Store

JUCEAL

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2020

its OK, they need more advance embroidery machines that can do more complex designs, they deserve a chance. The alternatives provided for some options do not really provide an alternative with the limited colour selection.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! The embroidery designs you provide for your Printful orders would have to follow our embroidery guidelines and very complex designs aren't possible to be done as they may affect the overall quality of the final embroidery on the product. We are upgrading our machinery and technology when possible to keep up with demand, requests, and feedback, so we definitely appreciate your input on this matter. If there's anything else you think could be improved to provide a better experience at Printful, surely let us know by sending a message to [email protected]. Update: Thank you for your updated review! The alternatives tool can be limited in the product selection since not all items have comparable colors or sizes available. We are not only working on adding more products, but also expanding the variant range for the existing products. In case there are any specific colors you'd like to see available for the products you are using, let us know at [email protected] anytime! - Zana

2 / 5 Share

July 20, 2019

I've used this app in the past with a lot of luck. I'm not certain what's changed since using it again other than now fulfillment is happening out of NC. Two out of my first three customer orders have needed to be redone. One was missing an entire side and had the label printed on the front. The second order was on a tee that the stitching missed the seam entirely and had a hole in the shoulder as it was not stitched together. It's apparent Printful is having QC issues or not doing QC at all. This makes it difficult and rather embarrassing to launch a brand using this company right now.

Using app

8 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for sharing your review! I'm very sorry to hear that your orders have encountered quality problems! We do have QC teams working at all our fulfillment centers and each item is reviewed before it is shipped out. However, human errors do happen and some issues may not be noticed at first and we understand that it can create an unpleasant situation. It is important that our customers report any quality concerns to us, should there be any, so that we can take a closer look into what happened and help resolve the situation, and how the same issue can be avoided in the future. We definitely take your reports and feedback seriously regarding product quality concerns as they help us recognize problem areas and improve the quality of the fulfillment process. I see you have submitted a problem report for your orders and we’ll make sure to follow-up shortly. - Zana

5 / 5 Share

July 19, 2019

Amazing integration with Shopify. All menus that I made in shopify are working in Printful. Very satisfied with it.

Using app

11 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 19, 2019

'Printful's inept attempt to provide a POD service, do not trust what they display', 29s screen capture showing the laughable state of their print file offering - https://youtu.be/lF7bDVTcpho Printful founder Davis must have raised some cash, not enough it seems, and now trying to deliver a platform with a skeleton crew. Printful shows me I have a 2XL tag file uploaded, on opening I see it is actually an XL tag uploaded. Seriously, how do you push this live when ppl are planning to use it to build a business? From reports via shopify reviews the printing is not better. Support is laughable, copy paste on how to upload a print file. ** Printful are learning on your dollar, AVOID at all cost. **

Using app

25 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review, we truly appreciate hearing from you! We're sorry to see that your experience with us has not been positive, but we do hope to improve it in the future. I also assure you that we are constantly focused on improving our platform, as well as the products and services we offer, which is why your feedback is so important to us. We also appreciate your review of our support team and do understand that our replies can come across as scripted, but this is mainly because all of us follow the same practices and policies. If there was any miscommunication between us, we're also happy to review any concerns you may have! I will follow up with your concerns via email shortly and hope that we can find a solution that works for you! :) - Vita

5 / 5 Share

Aug. 8, 2019

This app makes starting your on clothing line a breeze. The customer support and the suggestions are very helpful

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review, we truly appreciate it! We're happy to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita

5 / 5 Share

July 18, 2019

I'm about to launch my clothing line in a few weeks. I could not have done it without Printful. Amazing app, you should use it if you're looking to launch an apparel company!

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review, we truly appreciate it! We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :) - Vita

5 / 5 Share

July 18, 2019

just starting..................................................................................................

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2019

its pretty easy to catch on. everything is simple. best thing to do is look at the reviews and cross refrence the reviews to make sure you order the right thing and provide the best service

Using app

10 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 17, 2019

Ever order takes 30+ days to arrive (if it ever does) Web interface is poorly designed with nothing but white background washing out all the functions on screen to make ordering easy but since you have to constantly search around for functions its just too tedious to work with. They use DHL e- commerce shipping which is the WORST company to to logistics and freight with. Tracking information is too vague and items were lost. I will not be recommending Printful as they have proved to me how mickey-mouse this Print-on-demand company actually is.find someone local, get your stuff made and stock it yourself.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review, we truly appreciate hearing from you! We take pride the the high quality services and products we offer, as well as our platform, so we're truly sorry to hear that you have experienced issues with any of these features and certainly appreciate your critique. Shipping speeds depend on the shipping rate you choose upon checkout. Our shipping algorithm will determine the fastest, most cost-effective, and most reliable carrier (We work with DHL, as well as other carriers) for each shipment based on these factors: where it’s fulfilled, where it’s shipping, the selected shipping method, and the shipping speeds and prices of our carriers, you can see additional details on this here: https://www.printful.com/shipping I will reach out to you directly in a bit, to address your concerns in mroe detail! - Vita