Printful: Print on Demand
Sell custom print-on-demand items on your store | Printful
Rating
4.6
feedback
7,236
chart
#100
All reviews
Rating Breakdown
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July 2, 2021
Quite a good easy interface in terms of designing products but a big minus for us is the automatic order routing. For example when picking a product you are informed that it ships from 2 locations in Europe. Then you get an order in Europe and Printful informs you that it is shipping from the USA. Due to automatic routing you do not have the option to change this. I would not recommend this for European orders.
Hi there! Thank you for sharing your review! Regarding the fulfillment location, when we receive an order, it is automatically routed to the most convenient fulfillment location based on the product availability, stock, destination, and order queue. There are some products, that are fulfilled only in the US. I recommend referring to the availability tab on each product's page to check whether the specific product variant is available for fulfillment in Europe. The tab can be found by going to our Product catalog -> choose the category -> choose the item and go to its page -> scroll down until you reach "Availability" tab. If you have any additional concerns or suggestions, please let us know via [email protected] - Elina
Aug. 5, 2021
Website is fairly easy to use, though the app wouldn’t function on its own inside of Shopify, I had to login and use it on Printful’s home page. Which worked and apparently had the same features, but was annoying. On my first sample order, two of three shirts were misprinted, and their print didn’t survive one wash, even though we were sure to follow Printful’s washing guidelines to give them the best chance. To their credit, it was easy to submit a complaint on the situation, the response was prompt, and printful sent us replacements of those two shirts. These were not misprinted, but print quality was clearly still poor, and they, too didn’t hold up to their first wash. I’m a bit baffled that this company is as successful as it is, and that Shopify would recommend it on their print-on-demand tutorial videos? Surely this can’t be the standard experience. Even if I happened to draw a bad hand twice in a row, I don’t like the odds for potential customers. These are products I wouldn’t sell cheap to remote strangers, let alone use to represent my business in person. Here’s to hoping I just had a bad go and this isn’t as scammy as it seems. Maybe they should work on quality control? In the mean time, I’ll pass. UPDATE, REVIEW CHANGED FROM 2 to 3 STARS: I wasn’t going to bother to ask for a refund since Printful had already sent replacements for the misprinted shirts, but they followed up with me after this review and ended up giving me a full refund. In the end we could only guess that the “heathered” t-shirt blends don’t hold the print as well as well as uniform cloth. Understandable, but still a little frustrating that they offer those blends at all if that’s the case. Still, customer service was great and prompt, and with this new info I will cautiously consider them in the future.
Hey there! Thank you for your feedback. We pride ourselves on the quality of the products we provide and are sad to hear about your experience. Let us assure you that receiving a damaged product twice in a row is very rare, and we would still be happy to fix any errors made by us. Printful App within Shopify should work just the same as Printful website. We will follow up with you to find out more about your experience! -Liva
May 31, 2021
Printful is nice and easy, but could be a lot better in a bunch of ways. For the most part, it’s set it and forget it. HOWEVER, I ran into several issues in the last few months and Printful’s support is miserable. They are responsive, sure, but that doesn’t matter at all since they aren’t actually helpful at all. Several times I was left figuring huge issues out on my own. Orders stopped syncing at one point and never got any help from Printful other than “lol sorry. Hope you fix it!” A shirt size went out of stock, and I never got a notification. Printful said it would automatically restock when it was stocked again. Cut to 3 months later and I had to find out on my own that the product was back, had to remove all products, and manually add them all back. This wouldn’t be that big of a deal if support was helpful, but again, they are miserable. And the profit margins aren’t nearly enough to make it worth the hassle.
Hey there! Thank you for your feedback. We're sorry to hear that you didn't have the best experience with our Customer Support. We've reviewed the communication, and indeed, we could have done better. We hope that we can improve your experience with our services moving forward. Please reach out to us via [email protected] if you have any additional feedback, as well as any questions or concerns.
May 24, 2021
I enjoyed using the app. Had a brief hiccup with the steps needed for fulfillment. The real issue is regarding tax. For some weird reason, I have to pay tax as a reseller to states other than the one I reside in. I purchase from manufacturers all over the US, but as a reseller, you should never have to pay tax. I contacted customer service and all they did was refer me to a link on their site.
Hey there! Thank you for your feedback. Printful has nexus in 38 states, which means that we are legally required to pay sales tax for everything that we sell to you that goes to one of these states. If you are a reseller, you can submit a resale certificate to us, including alternative documents to cover other states, and we won't charge you sales tax for those states. More information on how to submit a resale certificate and alternative documents here. https://help.printful.com/hc/en-us/articles/360014009900-How-do-I-submit-a-resale-certificate-or-tax-exemption-certificate- https://help.printful.com/hc/en-us/articles/360014069579-What-are-alternative-documents-
May 22, 2021
Can I do almost everything I want to do? Mostly. Am I ultimately happy with Printful? No. If you want to create and sell basic medium-quality items across a broad spectrum of products, you're covered. But if, for example, you want to produce super-high quality items that truly represent your brand (I'm an artist), then you're out of luck. The product creation UI is utilitarian at best. File uploads limited to 200mb, print quality limited to 300dpi (including posters), customization tools that only allow for the most basic and sloppy placement options - there is no pixel-perfect placement, there is no actual product measurements, you can't turn snapping on/off, etc. - no undo, no saving state, etc., and so many other limitations that it's an overall frustrating experience. And when you have a complex problem you can't count on customer service. When some of my art was printing pixelated I was first told "it's your art" (it wasn't), it's an anomaly (it wasn't), and then... "We don't know what happened, but it won't happen again" (it did). If something is damaged in shipping they easily take care of it, but anything beyond the most simple issues are challenging to solve. And oh... they ship products to customers via DHL, at least in the US. Yes, really. With all that said, there isn't another service that has the overall offering of Printful and it has one of the best integrations with Shopify, so it's the devil you know. I'd switch if there was something across-the-board *better*, but nothing is decidedly better across the full spectrum of Printful's offerings.
Hi! Thank you for your detailed review. We wanted to address some of your concerns. Please note that due to human hands being involved in the fulfillment process, some placement discrepancies are acceptable, therefore having a precise design placement would do no good. Of course, we are always working on improvements, but our machines are set up in a certain way, so there are file types that we don't recommend, same applies to "heavy" files because they won't turn out the same way you see on the screen. Please note that mockup images are computer-generated and are by no means 100% accurate representations of the final product. We use several shipping partners, including FedEx and USPS within the US, the chosen carrier depends on your location and other factors. Thank you for understanding! You also mentioned issues with how the design looks, in some cases it can be your files, sometimes it can be a technical glitch, however, if that repeats, we do encourage you to check in with our support team so that information can be forwarded to our developer team. Thank you! Overall, thank you for sharing your experience. We are constantly working on bettering our services, on adding more products to our catalog for each taste. We are proud of how our product generator works but as you noted, there can always be something that can be added or changed. If you have any additional suggestions, please don't hesitate to check in with us at [email protected] -Renate
May 7, 2021
Depending on what you want, you might find your self happy with you can do with printful. I would 100% avoid their embroidery. It is very unpredictable and doesn't seem to reflect the print area the designer shows. It would seem as though they have 0 quality control when it comes to what they send. I've had ordered sample of my own shirts only to have them come to me on the wrong garment in a color i wasn't offering. I've also had the wrong size shipped to me as well as my customers. If you're a gambler then I would recommend the bella canvas shirts as they seem to not fall apart or shrink. The color quality has loss and the detail will be lost on some of your designs. I would keep your hopes low and be surprised.
Hey there! Thank you for taking your time to review us. We pride ourselves on providing quality products and are sad to hear about your experience. We will always take full responsibility for any fulfillment, stock, manufacturer errors made, and offer coverage. Make sure to submit a problem report or reach out to Customer Support via live chat or email [email protected] so we can offer a solution. -Liva
March 18, 2021
The biggest problem I had was not all my products are POD and the sync instructions were not clear which resulted in my having to recreate a lot of products. Once it's synced, I can't really unsynced and that make my back end messy. I ended up deleting products and recreate it. Also had a problem with ordering the sample swatch color shirt in White and Black as suggested by their support. It's a Printful House design (showing all the colors and codes) and not upload by customers. But the black color swatch shirt have all the codes printed in black ink (on a black shirt) which is totally not readable and not usable. I went on support for a few days to get a new one send to us with the codes in white (on a black shirt) so we can match the color codes, and somehow it is all my fault for Printful charging me for a swatch card/shirt that is totally useless. I am NOT IMPRESSED. Printful sold a faulty product here. If you need to get a color code swatch shirt, skip the black one altogether as it is of no value. As the the integration, it works well. Very easy to set up and use. However, it cannot compensate for sometimes long and sometimes short fulfillment time. I have to answer to my customer too and that totally rely on the POD fulfiller's ability to delver as promise and deal with problem as they come up. The app is good, the support to go with it is only so so. Fulfillment time is a bit too long and prices higher than others.
Hi there! Thank you for your feedback! We're very sorry your experience using our services hasn't been the best! In regards to matching the color to the swatches on the swatch shirt, there are two separate files available: you can upload the "color swatch for colors" onto a colored shirt and the "color swatch sample for white" onto a white shirt. You can find out more about color matching for print-on-demand clothing + download Printful’s color swatches here: https://www.printful.com/faq/important-disclaimers/162-color-matching-disclaimer We're very sorry to hear that your interactions with our customer service have not been great and we would definitely like to know more about your experience. High-quality customer service is one of our top priorities and we train our team extensively to provide an excellent customer support experience to our users. Regarding your order, I have reached out to you directly on this. - Elina
Dec. 23, 2020
This app would be better if there was a system in place that deleted the "out of stock" variants automatically, while letting the store owner know
Thank you for sharing your review! Although currently, this feature is not available, we are always working on improving our services! Please submit your idea for a Community Vote on our New Feature page: https://www.printful.com/feature-request. If you have any additonal feedback, questions, or anything else, please feel free to reach us at [email protected]! -Lauma
Nov. 24, 2020
App works great but the company has decreased in quality and customer service over the last 2 years.
Hey! Thank you for sharing your review! We'd like to hear more about your time here at Printful, please feel free to send us a message at [email protected] -Lauma
Nov. 19, 2020
I like the customization and wide variety of products. Lately halfway through the design process the design disappears and you got to start all over again. Don't know if it's the website or the search engine I use.
Hey! Thank you for sharing your review! Could you please send us more information on this to [email protected]? We'd like to check this error for you. -Lauma
July 11, 2021
Lately, they have been having issues with developing good products, some customers received bad printed products, shipping times are not as fast as they were, prices are expensive, I give them 4k per month and I don't get any kind of support from them, they haven't improved in any important aspect since months. I think if they keep treating customers like that they will keep losing them, but it's their business so. In my personal opinion a good company that is not taking care as they should.
Hey there! Thank you for sharing your review! We're sorry to hear there has been some misunderstandings between our customer support and yourself. I'd like to hear more about your experience, please reach out to us at [email protected] We'd love to hear from you! -Lauma **UPDATE** Hey there! Thank you for updating us about your experience. We're extremely happy to hear that your experience with us has improved. We are looking forward to a long-lasting collaboration! -Liva Update: Thank you for sharing your concerns. Please know that we are constantly working on adding new products based on the demand, you can also participate in this by submitting your requests on our feature request page (https://www.printful.com/feature-requests). Regarding prices, our catalog has a wide range of products and prices but please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator. You also noted quality issues and shipping time. Please know that we are constantly working on making improvements in both areas and we sincerely apologize if there hasn't been much improvement for your orders specifically but you can definitely reach out to our support team in cases when orders take longer to deliver or there are quality concerns. Your reports help us work on changes in our system. We sincerely appreciate your patience! - Renate
Sept. 16, 2020
Love this app, but I would really hope that you guys would step up and add a lot more " cool " products.
Thank you for your feedback, as well as the suggestion to add new products! We are certainly working on that round the clock, but you can also add your specific suggestions to our feature requests here: https://www.printful.com/feature-request for a community vote! And if you have any additional feedback for us, be sure to reach out at [email protected]! :) - Vita
Sept. 1, 2020
Good design. Response to queries is poor though, kept you wondering what and when especially during COVID-19. Designs are discontinued for many colours. The app flow is cumbersome despite good UI.
Thank you for sharing your review, we truly appreciate it! Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future. Please write to us at [email protected] and we'll check the stock availability and help you out with your other concerns! -Lauma
Aug. 29, 2020
I really think if a person has a job and trying to get into this they would have a hard time trying to manage this.
Thank you for sharing your feedback with us! We truly appreciate it! If you have any additional questions or feedback, please write to us at [email protected] We'd love to hear from you! -Lauma
July 10, 2020
Ship times take forever and there is no live service. I'm about to leave after 18 months. Was a good service but now all I have are angry clients.
Thank you for your honest feedback! We're sorry to hear the shipping delays with your orders. Covid-19 has also affected delivery times worldwide due to border closures and limited cargo travel. This is not something that we can affect as it involves global processes and policies. While more flights are being scheduled, some delivery delay is still expected for the time being until the situation with the pandemic really improves. We have placed disclaimers on our site when placing an order as well as on our Covid-19 updates page about possible shipping delays (see here https://www.printful.com/covid-19). We can be reached at [email protected] and chat feature is available during US business hours on Mon–Fri. On average, you can expect a reply from our customer support team within 48 hrs. I see you have been in touch with our customer support. I'll send you a follow-up email to make sure all your concerns have been successfully resolved. Please let us know if you have any additional feedback, write to us at [email protected] -Lauma
June 6, 2020
I use this app for everything. My only complaint is I can't find a way to uncheck the free shipping box after I create a product. I recently changed the shipping requirements on my site and I can't undo the shipping. I would give 5 stars if this was easier.
Hi, thank you for your review! Once you have added the product, it won't be possible to go back and uncheck the "free shipping" option. However, you can manually add the products to the necessary shipping profile in your Shopify admin -> Settings -> Shipping and delivery -> click "Manage rates" for the necessary profile -> Manage products -> find and add the product -> make sure to save the changes. This way the products will have the rate of the shipping profile you add them to. We hope this helps, but surely contact us at [email protected] if you have any further questions! - Zana
May 21, 2020
in my german store is not all in german :-( buttons with english text this is not so good for the customer
Hi, thank you for your review! At the moment, in some cases, such as for the personalization feature, the button is not available in multiple languages. Currently, it is supported only in English and Spanish, so one of these options would have to be selected, but we hope to add more language options in the future. Thank you for letting us know that you would like to see German translations, we'll pass it along to our team! If there's anything we can help with, be sure to let us know at [email protected] anytime. - Zana
May 11, 2020
Generally satisfied. Don't agree with their review policies in their own website. I tried to leave a bad review for their phone case and they didn't publish it because it didn't make sense considering the "positive review" trend.
Hi, thank you for your review! We really appreciate hearing from you! Thank you for your feedback on the product review process! We do not filter product reviews based on whether the content is positive or negative, we understand that each person can have a different experience with the received item and that is completely normal. In case there are quality concerns mentioned in the product review, we would contact you to better understand the issues about the product and assist with resolving the situation. It is important to us that you receive products which are in great shape and quality, and have no defects, as this would not be the expected nor acceptable condition of the product. In case you have any further questions or concerns, be sure to let us know at [email protected] anytime! - Zana
Jan. 1, 2020
I opened my shop not long ago and I ordered some t-shirt, hoodie, sweatshirt samples to see the quality of the design and fabrics. Concerning the quality of the fabrics, there is nothing to say. However, as far as printing is concerned, I'm really disappointed. I don't know if it's the DPI that's causing the problem.
Thank you for your review, we appreciate your feedback! We'll reach out to you via email to discuss any concerns you encountered with print files and hope we can come up with a solution that works for you! - Vita
Dec. 23, 2019
The limited number of available colors for shirts are a drawback. Won't work for me. Why list so many colors when only a few are available?
Hi, thank you for your review! We really appreciate it! We are looking into adding more products as well as expand our current product selection by adding new color variants. If there is a color variant that is not available for a specific item, it is possible that it is temporarily out of stock or available for fulfillment only in a specific region (either in the USA or EU). If there are any colors or new products you would like to see available in Printful, let us know by sending a message to [email protected]! We like hearing from you! - Zana