Printify: Print on Demand

There are a number of good companies to work with but Printify has been the best providing a great ability to design and offer many items to work with. Their support team has always been great for me.

App is easy to use - streamlines things for me immensely. Also customer support excels at what they do and Ollie gave great customer service.

We have been able to create over 30 products with over 500 choices in our online store these past few months. We have purchased several sample products to see the beautiful unique images on the outstanding high quality everyday products we are creating. This is a fabulous experience offering products through an online store. Thank you Printify & have a great summer! Our very appreciative creators of AECharlesL.com

I've used Printify since early 2020. They have a huge selection of products, and their support staff are very helpful when an issue does, on occasion, come up.

Great user interface. Once you reach a certain level of sales, you get contacted by a merchant Success Manager who helps and provides you very valuable data.

Printify... Is the #1 Print on Demand Website... Why you ask? #1 they have support that is very helpful, available on demand during business hours and they provide email backup of all Chat and Support via email interactions. #2 Support personnel are easy to work with, have solutions that make a difference the projects I'm working on. #3 Choose a Sample so you can see 'hands on' if there are any challenges with the design. Support will assist you in resolving any corrections. #4 I learned first hand that design elements, the variety of tools, colors, fonts, images and more may need subtle changes to translate to the finished product I wanted. #5 Kindness always works better in resolving challenges. Cheers!

I have dealt with customer service from several different companies as I started my business a few months ago. I am over the top impressed with Shopify and Printify's customer service team. They are prompt, efficient, knowledgeable, patient and easy to understand. One of the best customer service teams I've ever worked with, much appreciated!!

Good pricing but inconsistent results. I had many print quality issues with their providers. As they are essentially the middle person between you and the printer getting issues resolved was very labored and at times not possible. More importantly, when building a brand you cannot afford poor quality results or inconsistency both of which were issues with printify. If you are looking for a quick profit then Printify may work as the pricing is good. I rather pay the additional costs with Printful, who is not a middle 'man' and actually produces your product, or pay the upfront costs and order in bulk from a good screen-printer. The quality I have found more consistent.

I am overall happy with my experiences with Printify and the help I have received. I would like to suggest that your monthly statement includes profits and margins. As a company that give a % of profits to charitable organisations, having a profit statement would be very helpful. Many thanks

Printify users, be aware if you're dealing with items that take over 30 days to deliver, you may be out of luck if things go sour. This company will lie directly to you and try and get away with it. We have a small store for our gaming community and some people had been waiting for dog tags to arrive (they no longer sell this item, I wonder why...) These had been ordered in December but due to the shipping crisis and also because the customers are in SEA, it had taken months for things to arrive. Fast forward to today, we had a conversation in our Discord about the items and it had come to my attention that 6 of the buyers had still not received theirs after 5 months. Printify then went on to feed me a story about how they can't follow it up because shipping companies reuse the tracking numbers in that time frame (this is a lie, it takes years for this to happen) and would only offer a refund if it was in the 30-day window. After some complaining, they went on to say they will only offer a refund on two of the items. While this isn't much money, and in the end, I don't care about the money at all, it's the principle of how they handled it and tried to get away with lying to me about how logistics companies quickly reuse tracking numbers. This is apparently the reason why they can't follow this up from their end. All they had to do, is refund me the small amount, I would have gladly left my subscription intact and it would have been a review about how they handled the situation. I'm not going to pay for items that 100% were never produced or shipped. I have had multiple issues now with them now due to items being marked as shipped and they hadn't been slow shipping and terrible print quality. Steer clear!

I've been selling POD for over 4 years now and started with a different seller... Boy do I regret not starting with Printify. Better quality prints at a better price. A seller is out of stock? No worries, Printify automatically sends your order to another shop for you. What more can you ask for?

I've been using Printify for nearly a year now, and I am so happy with every element of it. It did take a little trial and error to find printers that are consistently reliable (definitely invest in some product testing!), but customer support is always so helpful when there is a misprint or other issue. It's super easy to set up new products, duplicate products, and adjust pricing. Printify is also always improving and adding new features. Definitely recommend it!

Had a question and Hank Baldwin helped me out. Answered quickly and provided excellent customer service . Thanks :)

I am absolutely loving the stellar customer service at Printify! Everyone has been incredibly helpful, their range of products is second to none! You really can't go wrong with Printify!

Had a problem with an Out of Stock item but Janet and Louie made the process of solving it like having a chat with some friends. Everything was fixed quick and easy. Great team.

I was a long time siting on the fence with Printify, but decided to add a product, and was pleased with how smooth the flow of the process was. And the variety of products and flexibility to choose production locations is a big time asset. My only gripe is with the horrible stock images. Not asking for the world but some of those are less than acceptable.

Kaylee Emerson was extremely helpful and patient. She walked me through every step (several times). Thanks for the great customer service! She is a great asset.

Before the holiday season, I had a mostly positive experience with Printify. However, during the 2021 BFCM and holiday season, I had an abysmally horrible experience. I had around 200 hundred sweatshirt orders that said they had been marked "shipped" from the print provider. I assumed that to be the case. Then I began getting emails daily from customers saying they had been waiting for their orders for weeks, and there were no tracking updates since the initial scan. I reached out to Printify, and at first they were helpful in setting up replacement orders and deeming packages lost in transit after 7 days. However, by mid-December, I was receiving around 25 emails per day from customers that they were not receiving orders and didn't have tracking updates. It was very clear this was a bigger issue and that something was going on with this print provider - it seemed they were printing labels, marking them shipped, and then just not shipping products, for whatever reason. I reached out via the customer service chat, but they continued to make me submit an issue for every order individually, rather than acknowledging something was going on here. I compiled a list of around 200 orders that were "lost in transit" and sent to their customer service team, hoping this would reach someone higher up, or directly to the print provider. However, they continually passed me off to different customer service agents, acting as if each order was an isolated incident, and made me submit around 200 individual issues for orders lost. The nail in the coffin for me was when in the middle of all of this, they changed their policy on deeming packages lost to be 14 BUSINESS days after the last tracking update. So, I had to tell my customers they had to wait almost 3 weeks, during the HOLIDAYS, before I could reship their package. Most customers did not receive their orders in time for Christmas, even when they were well within the holiday cutoff date, and some even accused me of lying about shipping packages since they received no updates after the label was created. Printify did absolutely nothing to make this right, and never gave me insight into what happened. Months later, I received an email from the owner of the print provider that I had issues with, apologizing for the disaster and asking if he could do anything to make it right. I assume they reached out after noticing the drop in sales after I stopped using them (and never will again). Would have been great to be in touch with them when this was all happening, since they were clearly aware it was happening. Overall, a horrible experience, and Printify never made an attempt to make it right.

The customer service is really fast. They answer the question very professional. The only thing they need focus is that they need more 4xl and 5xl

My first ecommerce experience and it has been generally positive. The good: 1. The system works - creating products, publishing to shopify, etc. 2. Customer service response is crazy fast and honestly I usually get the responses I want 3. I am a new, little guy but I have gotten some personal attention telling me they are focused on the long-term relationship Stuff To Work On: 1. I need 4XL and 5XL, but I think my only current way to reasonably do it is to add new separate products in those sizes with a different printer. Possible, but clunky. 2. More financial visibility - CSV export of order details and running daily/ monthly totals on COG, sales tax collected, etc.