Printify: Print on Demand

Diversity of suppliers which located all over the world. Good price and quality Nice and very helpful support.

I love this app. customer service is prompt and efficient. they are always upgrading their app and items which I love. Beats any other POD apps out there.

Customer service is prompt and supportive. Our account manager is the best! However, I don't need another email about my request has been received. I already try to give reviews. Just pick one please

I just want to thank Sonia for her help at showing me what I needed to do to add additional sizes to one of my products. It's always good to know that Printify's support team is there on hand whenever you need help. So thank you again.

Excellent! They have many suppliers around the world. They have a support team that you can contact them 24/7. They respond quickly and helpful. Highly recommend!

Prompt merchant support and a large range of suppliers. Would love to see more Australian print partners!

This App is excellent! They connect you to so many different suppliers with such a great range of products. Their customer service is phenomenal! I love their online chat help. They respond so quickly and have genuinely helpful responses. I highly recommend Printify!

Printify has been fantastic to work with. We manage dozens of stores that sell Printify products - their print quality, customer service, and personalized support have made print on demand a wonderful experience.

I find the site easy to use and there is a wide range of products. I just have to edit the products in my website after they are published. I wish I could add my own photo mockups and that the formatting published correctly but that may be impossible.

If you’re looking to do embroidery, stay away. Im not sure i can convey just how bad the experince has been. They are not able to tell you why something "fails" digitsiation. Just that it does. The poor communication and what feels like constantly shifting embroidery guidelines make it unusable. You can submit a simple design a simple as three large uppercase letters (e.g., “ABC”) and have it approved - then submit the exact same design with different letters (e.g., “DEF”) and have it fail without any useful explanation. We check each design and all meet the guidelines so when you get told "does not meet" it woud be somewhat helpful if they could say "what part" does not meet . All you're told is: “Digitization failed for the embroidery. Please update the design to meet the embroidery criteria.” We only submit designs that already meet the stated embroidery criteria, so when we ask, “Can you be more specific?” we either get no response, or the reply contradicts the embroidery guidelines. Example 1 – Polo Shirts: We ordered samples of three different polo shirts to compare shirt quality and embroidery. Immediately, there were issues. We were advised: • Front Print – Digitized Successfully • Right Sleeve – Digitized Successfully (this included multiple lines of text, complex script, and an image of an aircraft) • Left Sleeve – Digitization Failed The left sleeve simply had a 1” x 2” rectangle. We were told it was “too complex.” Yes, apparently a rectangle is too complex. When we pointed out that the other sleeve included an aircraft shape and complex script (clearly more detailed), we were then told the sleeve was “unsuitable for filled designs.” We referred them to their own embroidery guidelines, which say nothing about filled designs being unsuitable. In fact, it specifically mentions that small gaps will be filled, and advises to “keep your design simple.” You know, like a rectangle? I don’t think a shape gets any simpler. Nearly a week later, we still have no clarity on why it failed. As far as we can tell, it meets all the criteria. Thankfully this was only a sample - imagine a customer dealing with this. (Which, when you think about it, we are too.) Example 2 – Embroidered Caps: • Cap 1 – Featured 3 capital letters – approved, no issues. • Cap 2 – Same design, different letters – rejected. Order cancelled. We were told: “Digitization failed for the embroidery. Reason for rejection: Small Shape/Text.” We asked, “Can you be more specific - which shape or text is the issue?” Their reply: “We are currently in touch with the team responsible for the embroidery process and will keep you informed with any updates.” We referred them to the Cap 1 order, which used the exact same layout and was approved. The next day, we were told: “Your order had to be cancelled and refunded to allow for production to continue.” What the...? We still have no idea why it failed - awaiting response. I was hoping Printify embroidery would be a good alternative to Printful. While Printify is slightly more expensive, it doesn’t charge a digitization fee like Printful does. But clearly, that comes at a huge cost in frustration and reliability. Their other products and support are great (5 stars), but the appalling experience we are having and the time wasted with embroidery is beyond words.

Customer service is outstanding and they have always been helpful when I needed it. Thank you Courtney Cooper for assisting me in fixing a customer issue quickly and to my and the customer's satisfaction.

Technical help and customer service help are the best part of this app. As for the operations and features they could use a better rerouting-out of stock process and the mockups for shirts could be a better selection. Overall I love this app and the actual ease of using it.

So I have been paying the monthly $29 rate and I asked the question, how can I tell if my products are receiving (the up to 20%) discount? Currently they have no answer. Makes you wonder... From chat "I'm sorry to hear that! And yes, we'll definitely get back to you. Unfortunately, we don't have a list of the regular vs premium prices, but I agree that it would be very useful and we hope to have this available sometime in the future "

I was so excited about Printify. My large format printer is down and in the meantime, being able to outsource and ship my custom designs seemed like such a time saver - and pretty affordable, too. But sadly, sometimes you get what you pay for and that was my experience. The first few custom posters printed fine. Shipping was a little slower than I had hoped but overall everybody seemed satisfied. I requested a cancellation once or twice because the printing time was so slow (which in and of itself was a little stressful.) Side note: it's difficult to upgrade shipping to express with some vendors of Printify. Then came the "True Red" debacle and that's when I realized that my customer service goals and Printify's customer service goals were not aligned. Here's the story: I created 5 different custom designs for 5 different customers, all from the same team. All were created with the same red background - however the numbers were different because they were for different athletes on the team. Upon arrival, one client realized that the print background had come out a salmon color, not "true red". I immediately contacted Printify, shared the picture that my client shared (without the plastic covering on the edge) and their customer service was great - they said, oh that's unacceptable, we will have them reprint. Unfortunately, I was charged for the reprint! But that wasn't it. Obviously, the other prints came out the same way, and my clients were all a little ticked and nervous (understandably). Meanwhile, Printify pushed me off on different customer service people who said, well, we can't help you unless you get all of those clients to send us a picture of their posters. I said, well, lets see how the process goes with the original concern I submitted - the one that they reprinted and never refunded. There was crickets on that as they continued to hand me off to one another and it only took me a few days to realize I couldn't trust Printify support to solve the problem. I sent the file to my clients local Staples via email and the true red printed perfectly. And I paid for all of it because that's the type of customer service I provide. I was never able to speak to the printing vendor (Circle Graphics) specifically to figure out what the problem was. So - if you have anything red, or you need a print fast OR you have a high standard for yourself and your vendors when it comes to customer service, you may want to rethink Printify. Unless I have major lead time and zero red, I'm going to pay more with a service like Staples. I hope this helps you make the best decision for your business as well.

My experience with Printify can be summed up in one word: demoralizing. Initially, I was excited to work with Printify after seeing a lot of positive sentiment online. However, the first order I received was faulty with the design printed too high and uncentered. When I reached out to Printify's support team, they confirmed it was an error on the print providers end saying in their exact words "You have followed the guidelines for placing the design correctly. Placement is at the center, and the art file is inside the safe area (dotted lines)" and that "the order was faulty". They offered a free replacement. Unfortunately, my core issue was that I now had mistrust in the orders being fulfilled properly. Like any decent merchant, I can't launch my store until I can have full confidence that my customers will receive a high quality product. Since the first order was faulty, I needed tangible evidence that it was a one-off case and the subsequent orders would be fulfilled correctly. I asked for expedited shipping since the alternative was waiting another 10 - 30 days to receive a new sample (delaying my launch and revenue stream during that time) but they were adamant on me paying extra for expedited shipping. All for a product that should have been fulfilled correctly in the first place. I feel left in the dark with little confidence that the products will be designed properly. Best case scenario, I'd have to settle for a delayed launch thanks to a Printify error that they admitted to. By the way, this was with "one of their most popular print providers" — their words, not mine. In the meantime, I'm exploring working with Printiful since their shipping across North America is quicker and not print provider dependent. It requires a whole rehaul of my website which is the demoralizing part but I think it'll be worth the effort.

I have been using Printify for about 3 years now. Usually it is pretty good but when you have problems with the vendors printify is not supportive. I have had several coffee mugs and ceramic ornaments arrive broken due to poor packaging. I have had notebooks arrives water damaged because of poor packaging. Clothing will very poor quality printing. Hats with poor quality embroidery. And orders that take a month to get to the customer. When I go through the complaint process with in Shopify my request has almost always been turned down. They make the complaint process very difficult. They ask for a ridiculous amount of photos. And then they always come up with some reason to turn down my complaint. So I end up replacing my customers item out of my own pocket - almost every time. I would recommend people to try Printful or Printed Mint instead.

To put things in context, I just started using Printify a few weeks ago, but their customer service is excellent! When I have any questions, they are always answered by a real person in a matter of minutes! Also, their app is clean, well-organized and extremely user friendly.

I am very dissapointed in Printify. They mailed my customer 500 t-shirts that were ALL damaged. I have not recieved a response from customer service and I have lost money on this transaction becuase of their faulty products. Very poor customer service and products.

After my last order ships I will be cancelling. I just opened my store and have had items lost in shipment, 2 customers waiting over a month for their products, 2 reprints on orders for quality. This affects the reputation of my startup and this is totally unacceptable fulfillment. I will be finding another POD distributer.

We like the products, but the app integration NEEDS to be improved. We added a bunch of products from a couple different print on demands providers, one of them being Printify. We made edits to the products directly on Shopify after they were added to our store. The other print on demand provider handled our orders exactly right and the integration with Shopify worked perfectly (correct items, shipping notifications to customers, etc). Printify, however, had everything messed up! I had to manually change every single order. Shipping notifications did not get sent to customers, and I now have a bunch of orders that think they haven't been fulfilled even though when I look at the order on Printify, it says delivered or in transit. This has been an absolute nightmare. My guess is the reason is that we're supposed to edit products within Printify before pushing them into Shopify, rather than editing after they've already been pushed into Shopify. But the other POD provider handled everything correctly, so why couldn't Printify?