Printify: Print on Demand
All reviews
I am new to this print on demand however they make the process smooth. Printify has a large selection and various fulfillment options your customize every item.
Thank you for your review - we're glad to hear you're enjoying our service! :)
been solid for adding a bunch of accessories to my story without up front cost. they auto fulfill and update my orders as well so I dont need to worry about it
Thank you for being with us!
This app is continuing to ruin my business. * 3week + orders backlog. * System duplicating products in orders and charging me (customer support says it's my fault). * System does not recognize out of stock items. 20+ manufacturers for item, have fun trying one by one hoping they will have it in stock (1 try = 1 day). * Once system changes manufacturer they will missplace your print without letting you know and send it to customer. Guess what, its your fault too. * Customer support is worthless and many more... Only way to get help is to leave bad review. Give me dedicated customer support agent so I can fulfill my backlog caused by printify, I will delete this review and move on somewhere else. If not I will update this review everyday so its on top
Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.
While the product selection is great, the variation in print quality is where Printify lost our business. Despite requesting re-orders and expressing the issues with customer support the replacement products had the same bleed and quality issues but in different areas. It's clear that there is absolutely no quality control going on here, and that is enough to warrant a suggestion to avoid this print on demand service.
Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.
What an amazon site and platform. I love it love it love it. It is Wonderful, Wonderful, Wonderful, Wonderful, WONDERFUL!!!! But the process is just too long for the customer. If you guys can solve that for the end-user, I think you can monopolies the pod industry.
Thank you for your feedback, we really appreciate it!
I start with the plan of 29. I got to cancel it because I didn't see too much of discounts or prices that I can have revenue with simple design in top of that I order samples of the products and the quality was horrible my design was a colorful rectangle with a logo and I got to returned 2 times and the last one that I received it was off to and the rectangle wasn't straight. I got a good customer service that's why my 2 stars but the quality even thank god was a sample for me 2 time in bad quality is not what I want my customer to have. you can try it but don't have this app as the only option.
Thank you for the feedback! Sorry to hear about your experience - one of our managers will contact you within 24 hours to solve this matter as smoothly as possible!
UPDATE: I have updated my review to 2 stars for management reaching out to me concerning these issues. However, outside of the shipping situation, all of my concerns are valid and are features that they are looking into not the features they currently have. A promise is not going to change my mind today. Plus, I was asked to change my review which also has put a bad taste in my mouth since my biggest issues are not being resolved yet. I'm not going to rate something 5 stars if that wasn't my experience and the things I need are not available to me today. Thank you Shopify for the professional email regarding my concerns but I'm not updating my review to 5 stars. You have a 4.3 rating so my 1% negative rating that is genuine and authentic even by your standards per our email should not deter you from striving to be a better company or steer others away from continuing business with you. If in the future these changes are met then I will update my review to a higher star value. Thanks. This app lacks an intuitive interface. Setting up shipping was very complicated and because there are different print providers it gets a little tricky if your order is rerouted. I am currently switching my shirts from Printify to another POD since my selected printer no longer prints with Printify. It is a headache if your printer you select no longer is an option. Now I have to roll the dice on another printer that I am not familiar with. They also do not have a wide variety of printers that print labels or sleeves anymore which is a problem as many of my designs print sleeves and labels. The only printer that prints on a bella + canvas labels and sleeves aren't in the U.S, which can increase your shipping rates drastically. Also, there aren't any reviews on the site whatsoever which makes me even more nervous to choose a new print provider. You have to do your own research on these printers as well as on the products themselves. If you could see what other sellers think it would make things a little less of a gamble on products and printing. There is a ranking but it says it is based on user reviews that I have no idea how to see these reviews since they are not on the website. Felt like a waste to even start selling with Printify. Help has gotten better though.
Thank you for your feedback. Each print provider offers different shipping rates for different regions, but if you have the annual Shopify plan, those shipping rates will be automatically set up in your store, so you do not need to do it by yourself. Regarding print provider ranking, we have print provider ranking that you can see on the website and it is based on the satisfaction of customers with each product. Nevertheless, we will take into consideration your feedback and will work on a better solution in what concerns reviews. We always strive to keep our merchants happy, this is why one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
I love Printify! They offer many printing services in US and EU on good prices. I have some complains about the shipping price of the mugs. It is ridiculously high and there isn't any discount for multiple pieces sent on same address - it is 5.50 USD each mug. Insane! What about the international shipping? 11-15 USD for $4 item without tracking? You should think about some flat shipping rates for EU countries and to ask the printing providers to not overprice the delivery fees. This makes me only to order those items from another POD service. I hope you'll take care of it :)
Thank you very much for your review. We are happy to hear that you like our pricing and we will keep working on improving them further. Regarding shipping costs for mugs, we are currently looking for options how we can bring the costs down and hope that in the near future that will be done. Best of luck with your sales, and if you need any help, do not hesitate to reach out to us anytime.
Things were going great for a while and all of a sudden it would take hours to publish an item. (#998 in the queue) I disconnected and reconnected the store and now all my items are unpublished. No idea what is going on....
Sorry for the inconvenience created. It seems like there might have been a technical glitch, which is why the products were not loading on sales channel. We have notified the responsible department about the issue, and they will get back to you within the next 24 hours. Thank you for letting us know!
I been using Printify since June and so far I am loving it. Have no issues with the app very user friendly. Also customer service very professional and helpful.
Thank you for the great review! We are constantly growing and adding new members to our merchant support team, so you would receive responses even quicker. If anything, please let us know, and good luck with your sales!
C1Quotes.com is my online store.... So Far, So Good.... A few delays with distributors, but that is to be expected during a pandemic.... Quality is great....
Thank you very much for your review. We are very glad to hear that you like our quality and we will do our best to keep it this way. As of delays, our print providers have encountered some delays that were caused by the current health crisis, but we are actively working on it by adding new print providers to undertake some of the production capacity.
Very happy with the AOP tote bag I'm ordering from Printify. Sturdy, good color, and large size. Price is affordable and I'm having no trouble retailing them for more than twice my cost.
Thank you for the positive review! It's great to hear that tote bag is a successful addition to your store, and we will make sure to take your feedback in consideration when adding new products to our catalogue. If any assistance is needed, feel free to let us know anytime!
Dear SELLER BEWARE OF THIS APP. They ship features that cause lots of bug without informing the sellers. Last week our shipping software had issues because they couldn’t fulfill our orders on shopify anymore. Reason of the problem found : 7 products of our catalog had changed their location ID. We investigated and Shopify found that Printify has modified some of our product catalog THAT ARE NOT MANAGED BY PRINTIFY Without our consent or an alert, Printify has changed the location ID of SKUs, and because of that HUNDREDS of customers couldn’t have their order fulfilled on shopify and receive their tracking. This caused lots of TIME spent to resolve the issue over the past week. I sent an email on Friday and didn’t receive any answer. This isn't the first time they update their app and they have problems. Therefore : 1. We will uninstall Printify APP 2. We are stopping to sell printify products until you find the issue with a precise report. This is not the first time we have problems with printify and I find your customer service totally useless. I don’t recommend printify, they have a nice design, and look well integrated with printers, so you will find easy to create products and sell them but if you have any problem : - they will not help you (customer service without tech skills and helpless) - Never compensate you if you have issues that affect your sales/margin/customer experience (despite this is totally their fault)
Hello, We are very sorry for the inconveniences created. Seems like the location ID and SKU number change were caused by a technical issue. We have already forwarded the issue to the responsible team and they will be back to you within the next 24 hours and we will do our best to make sure that similar issue does not repeat. Thank you.
This app saved my business! I used another on demand printer that put my business is such a bind with shipping delays due to Covid. Customers were waiting 2-3 months for 1 simple tshirt and I started to earn bad reviews and my ratings went down. I had angry customers and was losing money on refunds. When I searched for another option I found Printify and I could not be happier! Shipping is fast and the quality is amazing you have a variety of options in products and printers, anytime I had a question or needed an update on an order the response time is quick. Thank you guys very much!
you can't do any profit with this app. they are charging HUGE fees for shipping. You can't earn money with them, i lost a lot of hours to edit over 500 product on printify for finally see after getting my first order im not on profit cuz shipping fees are insane. You can believe this? i sell product 40% more and im still not on profit.
Hello, We are sorry to hear that you did not manage to make any profits with us. Each product has a shipping fee that is transparent and can be checked under ''shipping and more details'' section below each product. Some products may have higher shipping costs but we are already working on that and trying to minimise the shipping costs as much as possible. Generally, we advise users to set up shipping fees on their stores so the shipping would be paid by their customers. In case the merchant wants to cover the shipping fees themselves, then they need to consider it when setting up the final price. Last but not least, we always strive to keeping out merchants satisfied, this is why one of our managers will be in touch with you within the next 24 hours top see how we can make it up to you.
Great customer service team, consistently goes above and beyond to help me resolve challenges I faced over the past few weeks. Great on communication. I've enjoyed speaking with whomever reached out to resolve my concerns.
Great service and shipping time experienced so far as I recently decided to give Printify a try. Thank you.
Update: It has been a week and still have not heard word one from printify. This is absolutely terrible!! We use several other suppliers and we can easily get ahold of them with questions. I am really going to be taking this into consideration on all future products that we launch and unless this crap gets fixed and your customer service becomes existent we will have to look for other providers. If you want our business give us a call/email ASAP. We should not have to 2ait 2 weeks for this!!! This is insanity. For one support is taking like 7 days to get back to me. What am I supposed to do here tell my customer to wait 3 weeks for their new order or to jus eat the cost and pay for it again? 2. Printify is somehow merging address line 1 and address line 2 from my Shopify store so every time there is an order with a PO box, apartment #, or business I am getting an error. The worst part is when I get this error it is literally 2 seconds after the item is sent to production which means I can not cancel the order, I can not change the shipping address, and I can not even contact support from the particular order that is having the issue. I can literally not comprehend why Printify would sent an order to production and then literally 2 seconds later notify me that there is an error with the shipping address that there is no way to fix. Woudln't it make a 1000x more sense to run the shipping address before sending the item to productino so if there is an issue I can just fix it myself rather than wait 2 weeks for their "Support" team to get back to me? What am I supposed to do in the meantime just sit around and get bad reviews on Etsy? Or, do I place a second order and eat the cost? It's a lose lose and Printify someone turned such a simple fix into a nightmare.
We are very sorry for the inconvenience created. We will take into consideration your feedback regarding verifying the address before the order is sent to production and will try to come up with a different solution for the future. Currently, the best way to make any changes to the order that was sent to production is to contact us at [email protected] so our staff can update the shipping address. We are aware of the fact that our customer support may take longer to respond, but we are currently working on this issue as well by doubling the size of our customer support team. We always want to keep our merchants happy, this is why one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
This app is so easy to use! The product assortment is great and the user experience is smooth. I'm really happy with product set up, viewing the product with the choice of white backgrounds or in an environment to show scale, and specs for uploading files is super clear.
Big thanks for leaving us such a review. We are glad to hear that you like our product assortment and find our app easy to use and we hope to have a long-term collaboration in the future. Best of luck with your sales!
I am now designing custom T-Shirts, making it possible for my art to work for me. Thank you, Shopify! I appreciate being able to purchase a domain through Shopify, all the apps and having some extra help working out the kinks from Bo in Support. Thank you!
Thank you for your review! We are glad to hear that you are satisfied with our services and we we hope to have a long-term collaboration with you in the future. In case you need any help, feel free to reach out to us at [email protected]
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