Printify: Print on Demand

Nov. 28, 2018

I am updating my review based on the excellent customer service I received yesterday. I would give Printify tcustomer service a 5, but I'm leaving this review based on the print company used through them. I had previously left a 1 star review based on the poor print quality and some other company's logo printed on the front of my shirt. I wish I could leave a review on the actual printing company used and not Printify, but I could not find that option. Printify offers a selection of printing companies and some of the ones I have used through them didn't meet my expectations. I understand that there can be human error (the wrong logo printed) and I will be trying once more due to the fact that Printify reached out to me to fix these errors.

Oct. 29, 2018

Honestly, at the end of the day, it's not about the app, but the customer service and final product. I have ordered a few things. Leggings from a vendor that decided not to work with Printify anymore so the customer had to wait an extended time. The second was sample products which the final over the quality of the print material used was seriously lacking. I am looking to find alternatives to make the shirts I design myself. I've ordered one more sample item and the company printing the hoodie doesn't even provide tracking so I have no idea when it will arrive.

Aug. 16, 2018

A really great website, loads of choices for product, by far the easiest back end to use. The printing even is not bad. Can't well use their service if your client isn't in the states or (if available) in Europe. IF they need to have things shipped to the they will be charged duties.

July 1, 2018

The app itself works well - it was very easy to create products and integrate them with Shopify! There was a small snafu with the sample t-shirt I ordered however. The shirt must have been folded when the design was printed on it so there were large, blank white spots across the design. The corners and seams were also all blank since the sewing did not align with the design. Fortunately I reached out to customer care and they responded very quickly. I worked with Tom Otter, the Business Development Manager for Printify, and he was more than willing to solve the issue. I received an apology, full refund, and advice concerning the quality of my products. For future reference, I would recommend staying away from the print supplier "Colorado Timberline" and instead go for the recommended "MWW" for all over print (AOP) products. Also, always order a sample product before making it available to your customers but that's just common sense! So while my first experience didn't go as expected, the response from the Printify team was very much appreciated. Thank you Update: I received my second trial item, an AOP tote bag, and it was satisfactory: not amazing but not terrible. The print was crisp and the fabric/stitching seemed sturdy enough. The handles were a bit chewed up, as if the machine had nicked them when sewing, but they still seem sturdy. A bit large for a normal tote but there were other sizes offered so that's on me.

March 21, 2018

Overall fair. Sometimes they'll let you know after the fact that they are sold out of certain colors so be wary

March 7, 2018

Sorry, in advance, for the length of this review. We think it's important to lay out the situation... I have revised this review after hearing directly from a manager at Printify with explanations and plans for dealing with the issues I’ve detailed below. As changes become obvious, I will revise this review again going forward. We have had Printify’s app linked to our Shopify store for more than 6 months now. We pay for their monthly subscription service to be able to access the lowest possible costs so that we would enjoy the highest possible margins. We have added hundreds of t-shirts, mugs and apparel products into our store as we built out a strong offering, pre-launch. All along the way, we tested the order and checkout process and were really happy with the experience. Worked like a charm. Adding products to your Printify store is simple. The mockups generated by their platform are very nice and you don’t have to do anything extra to produce them. It’s easy to control prices to maximize your margins and you can see the “what if” scenarios on the product page as you add the product. Then when it goes over to Shopify, everything’s in order. Most products have multiple vendors you can choose as your supplier. They have US and international printing partners so you DO have choices. Sadly, there are no live merchant reviews of individual POD vendors so you’re really not sure what each is capable of and likely to provide when chosen. That’s the Good. Here’s the UGLY BAD… Printify has your business success in their hands and the current state of their customer service department is awful, so bad that it makes them appear to care not one iota about YOUR business. Their painfully slow (my shortest response time has been more than 48 hours) lack of response to legitimate and critical questions about technical problems and printing partner issues materially impacts your ability to launch or maintain your site, the customer’s ability to order and your culpability in terms of customer service that you have no control over. It could actually bring a business, whether brand new or well-established, to its knees. Currently you can ONLY reach them by email and the only timeline you’ll ever see mentioned on their site is that they’ll get to it “as soon as possible.” I’ve been assured that customer service is a top priority and that Printify takes responsibility for the problems we experience – they’re ramping up hiring and training presently so let’s see how things change – again, I’ll revise this review when we’ve experienced more in the future. I have two absolutely critical issues in front of them, one for more than a week and the other for about 5 days – neither had resolution. One had ZERO response at all. One had apparently identified a problem with Shopify’s platform but Shopify’s customer service was not aware and pointed the finger back at Printify. I'm the merchant and this is materially impacting our ability to do business so just fix it! So there’s a disconnect in communication that is merchant-affecting… So that you understand that I’m not a hysterical person who is over-reacting, these are my issues: 1. The Printify app doesn’t consistently supply shipping costs in the cart during checkout. It, instead, throws a vague error that means nothing to the customer and isn’t correct anyway in its content. You can’t check out of my site’s cart. After I spent HOURS on the phone and chat with Shopify customer service and confirmed that everything is set up correctly in our shop settings, Shopify CS sent 2 requests over back-channels to Printify regards this on my behalf and there was no response on either. Turns out that it’s actually a Shopify problem with the shipping calculator not talking correctly with Printify. Printify can’t fix it. And Shopify hasn’t been quick to repair the issue. So bottom line here is that, whether it’s Printify’s “fault” or not, there is a technical connection issue that prevents my cart from functioning properly. It’s untenable and I will take this up with Shopify again, armed with this new knowledge. Today. 2. I randomly noticed last week that the vendor we had chosen for virtually all of the hundreds of apparel items we were to offer is apparently no longer contracted to print those items. WTF?! We never received the notification that apparently was sent out in February so this was news to us -- I immediately sent an email asking for confirmation that the printer we’d chosen was no longer producing these products and for instructions on how to bulk move everything at once to another printer. I also asked why we hadn’t been notified of this critical piece of information. Queue the cricket noises… 5 days and I’d gotten ZERO response but I had 2 emails from Printify CS this morning. Go Figure. So for nearly a week, I’d waited to understand whether any orders would get rejected, hung up, passed to a provider that was substandard in some way – enough so that they were dropped from the provider list… To feel such lack of control is not a great feeling. Bottom line is that the original vendor would still process the orders but if I want to use another vendor for the same shirts, I’m going to have to re-create every listing and will have to resize graphics on virtually all of them because every printer has its own graphic requirements, even for the exact same product. This is a ton of work. You only get one chance to make a first impression and our store launch has to be something that people remember – in a GOOD way – and tell others about. Right now I’d say that both the customer service issue and the disconnect between Shopify and Printify’s communications are going to have a negative impact, the likes of which could mean a store that either limps along or, if it’s bad enough, might never recover. I thank God every day that I realized all of this on the day we intended to launch and start spending considerable marketing money driving people to the site. At least that didn’t happen. Today, we will decide whether to remain all in with Printify or begin vetting a new POD platform partner. I am not looking forward to the work required to load up all of those products with a new vendor on Printify or moving them somewhere else but I also will not work hard for poor results because I stuck with the wrong partner too long. If we move, we would make knowing that our margins would likely be smaller than with Printify. But projected margins mean nothing if the service doesn’t work and work well. I’m sure you get it. We feel like, as business owners, we MUST minimally have chat or phone as a way in addition to email for customer service, technical or any other issues that might come up. If response times when you reach out for help are in excess of 24 hours and you accept that, you’re really setting yourself up to fail by continuing to stick with a platform. Because Printify’s manager reached out to us this morning and was accountable, we will likely give Printify another chance, leaving at least non-apparel items there and possibly looking for additional vendors for the apparel piece. It really is a ton of work for us either way. You can make your own choice. I hope this has been of some help to you.

Feb. 16, 2018

Printify is getting better and better but please find some new Print On Demand companies in the UK.. There is only one option and their shipping time to EU & US is garbage and their quality is bad! Also I hate to do manual orders for orders outside UK. For example, when I get an order from the US I have to choose another supplier that's in the US (as I normally use a supplier from UK) to improve shipping time and costs. PLEASE, PLEASE there should be a solution for this!

Feb. 13, 2018

Everything is great but most of the items are too expensive. Would love to do business if sweatshirts were cheaper to produce.

Dec. 21, 2017

Well, I have mixed feelings about my experience with printify. What I liked: - Easiest product generator on the market. It is just perfect! Easy to use, intuitive and user friendly. No comments, everything is just great! - Prices are almost lowest on the market if compared to other vendors. - Product range is really perfect. I use Printify to create all the products except t-shirts just because they are cool. - customer support was very responsive and kept me updated about all my requests; I had no troubles at all. Now about pains. That's their t-shirt printing vendors. It was a complete pain. I wanted to use printify for printing my t-shirt range but I will never ever get back to this idea. - Their t-shirt prices are cheap. The same is with printing quality. My black colors became with red tints, seems no white color was added before printing of other colors (this is how DTG process should work). Some of the prints were with stripes like their printers were lacking colors or were not adjusted properly. - I ordered models with tear-away labels but almost all labels were either cut off with visible remains or if they were torn, the garment was damaged. - some of the models were torn. - some of the garments were just dirty And this all was about my samples order! I would never offer something like that to my customers. Since t-shirts were my primary goal, three stars only.

Nov. 20, 2017

The app itself is great - lots of products, easy interface, and intuitive dashboard. So far I haven't had any issues with products, but since Printify is technically a middleman for other printing vendors it is only a matter of time, statistically, with so many moving parts. My main beef with Printify is the cost of shipping which is ASTRONOMICAL. Seriously. And super confusing to try and keep up with, when it comes to offering multiple products that might be from a variety of vendors. I had a customer place an order recently for 4 items - 2 t-shirts, a sweatshirt, and a small zippered pouch. The 3 apparel items came from the same vendor and the pouch came from a second vendor, for a whopping total shipping cost of $17.50 (which comes to over $4 per item to ship). That is definitely excessive and enough to cause me to consider scaling back on the products I offer through Printify. The name of the game is profit, and no customer is going to pay almost $20 in shipping for a couple shirts. I wouldn't expect them to.

Oct. 7, 2017

Everything was great in the beginning. For the past year, most of our products were drop shipped by Printify. Mugs were great, never an issue. Pillow orders always delayed, but quality great. Journals (paperback) horrible material, coloring off and not worth the purchase. Biggest pet peeve, customer service. Sending an email during urgent issues and not receiving a response within a day or two. After experiencing app issues, PayPal links, and 2 week delay in product shipment. Unfortunately, we are researching alternatives. Really loved the easy design process but customer service is vital.

Sept. 23, 2017

Over all very good, has good pricing and product selection. BUT TERRIBLE CUSTOMER SUPPORT. ONLY SUPPORT BY EMAIL. THIS COMPANY REALLY NEEDS TO RETHINK THEIR SUPPORT MODEL WHEN THEIR APP BREAKS.

Sept. 12, 2017

Great so far, easy to maneuver thru sight. Will update later after further review.

Sept. 2, 2017

I have to give Printify 3 out of 4 Pros Many options to choose from Price is great compared to others Quality is good but not great (shirts) Customer service answers fairly fast Cons Shipping is horrible but that is mostly a DHL problem. Sometimes packages get lost. Communication is not great. I ordered a shirt and a week went by and nobody bothered to let me know the shirt wasn't in stock till I emailed. Quality is good not great. I had to add this to both.(issue with black from my experience) Overall this is a good alternative to pritful who's prices are much higher.

April 19, 2017

Upon initial install, this product seemed to live up to the semi-canned "great" reviews. The interface looked amazing on my huge monitors, everything seemed to function well, there was a decent amount of product and options, and the prices were competitive. But then there were problems that I noticed... When I went to use the interface on my laptop-- smaller monitor-- the interface seemed to not scale properly. Also, several items had a default variant that would show up for no reason and you had to manually remove it from the Shopify side of things. I brought this up to their "support" via email with no response. Not even a form response saying they got my email. Then, after I met their minimum posts to be able to get "discounted" proofs, I ordered a shirt. It was TERRIBLE! I had followed their CMYK to sRGB in PNG format and utilized their color samples (which are buried on their site) but it still looked like crap. The edges weren't crisp, it looked like spray paint over-spray, and there was miss-registration issues. It was a 2 color job, too, so not rocket science. A vinyl wall decal I ordered also had miss-registration issues, was not as described, and there's an odd black line running down one side-- probably a crop line. I have switched back to my other vendor for all products except phone cases. I plan to not upload any additional creative for those until I can either be satisfied that this vendor will do those correctly or I settle on another vendor. I want to give it less stars, but will give the benefit of the doubt because I have not tried all of their products. At the same time, though, I also would not recommend them.

Feb. 15, 2017

Well they contacted me for my issues I am having and we'll see how things go. 2-15-17 Cool products. Website crashes, long loading periods, items dont load to store. Get your act together and we'll talk Printify. 2-15-17

Feb. 14, 2017

Update* I can now enter the app. I have received 2 emails from them. I will change the 1 star rating to 3 stars for now. Once I order some samples and see the quality and process, I may amend my rating. I cant add the app. its been a few days now

Jan. 20, 2017

good quality products. shipped o time

Feb. 3, 2017

Easy to use, i love the option for uploading a single design to all the products& uploading them can be in single products. Love the new products, and support is very good, i had a problem with the new product editor, they fixed it in no time, well done! Update after the new features added: The new features CRUSHED & TRASHED my store. Worked days and nights, I did nothing but work on the store and it was great. Today i uploaded 3 new products with the new product editor. I was excited to see new products and went ahead and created 3 products. The new product editor is buggy, design size changed when i previewed in black color for example, and i don't understand why the editor now is with illustrated shirt. Moving on- designs uploaded, description written, time to sync into Shopify. From reason unknown i had collections with names i didn't have on my store, and my collections didn't show in Printify's site. I hit sync and i see it's syncing all the collections with the weird names, where is the cancel button, where is the cancel button? No cancel button.. I couldn't do nothing to stop it, closing didn't as i watched all my work, all my products changing without me wanting them to change.. All in all i have mixed feeling with this one, Obviously what happen in my store doesn't imply to the rest, just look carefully when you sync new products and save product descriptions cause they reset if you sync them with the new editor.

Jan. 6, 2016

This app is a very good idea. its very easy to use. it has a few kinks. i think this app can improved with a few features such as foil printing, all over printing, the ability to add 2 images to a shirt, Hang tagging, custom labeling. Other than that its a good basic tshirt printing app just needs better options especially with the clothing options