All reviews

Rating Breakdown

  • 5
    76% (18,841 ratings)
  • 4
    17% (4,168 ratings)
  • 3
    5% (1,165 ratings)
  • 2
    1% (309 ratings)
  • 1
    2% (472 ratings)
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5 / 5 Share

Sept. 2, 2024

Very helpful support. Saved us a lot of time in trying to figure out something ourselves.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 30, 2024

David was amazing in helping me get set up. He was very informative about the process. Thank you David

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2024

Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

I am very new with privy and needed help today. Karol C was very prompt with her solutions. She gave me clear instructions and guidance and made the communication so easy and smooth. Thanks so much Karol and to the Privy team! I love your app!

Using app

About 17 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2024

OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 15, 2024

I recently had an issue and the Privy support team, particularly Uri and David, were incredibly helpful. They provided clear guidance and ensured that my email campaigns were running smoothly again. I’m really impressed with the level of service and professionalism. Highly recommended! Thank you, Uri, David and the Privy team!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 9, 2024

Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 8, 2024

Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!

Using app

About 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 8, 2024

Je n’arrive pas à vous contacter J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc Merci de me recontacter au plus vite

Store

Jilu

Using app

About 2 years

Total reviews

6

Average rating

2.8

Developer Reply

Hi there, Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help! I've escalated this to our Technical Support team so that we can help you with your DMARC records and help troubleshoot your display. In the meantime, if there’s anything else you’d like to share or if you have any further questions, please feel free to let us know. We’re committed to making sure everything works perfectly for you.

5 / 5 Share

Aug. 7, 2024

Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2024

Jose and the privy support team have been very helpful! Quick replies to chat and email and actual support with videos when needed. Love this platform

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2024

Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2024

They are very helpful when you have questions!

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 31, 2024

We needed support and were very kindly assisted by Jose. And the problem was quickly resolved. Great support.

Using app

Almost 7 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 29, 2024

Amazing app, has been a huge factor in our success as a small (not so small anymore haha) business. Henry is so helpful, knowledgeable and genuinely cares. Thank you so much!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 12, 2024

Henry has a professional attitude and the service that Privy provides is excellent. Henry is knowledgeable, ready to work, and flexible. What more can you ask for as a customer? Thanks Privy!

Using app

About 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 12, 2024

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2024

Jose is so quick and connected the technical team to find a fix. Bravo for how fast your support staff and technical teams fix issues :)

Using app

5 months

Total reviews

7

Average rating

5.0

5 / 5 Share

July 9, 2024

Jose was kind and ran all the test we could to resolve an emailing issue but it seems to be on my clients end so after discovering this the issue will be resolved later but he was kind and helpful anyway.. thank you

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2024

Great customers service, fast, communication is great! App is also very good!

Using app

About 3 years

Total reviews

2

Average rating

5.0