Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,916
chart
#48
All reviews
Rating Breakdown
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Aug. 21, 2024
I am very new with privy and needed help today. Karol C was very prompt with her solutions. She gave me clear instructions and guidance and made the communication so easy and smooth. Thanks so much Karol and to the Privy team! I love your app!
Aug. 18, 2024
OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!
Aug. 15, 2024
I recently had an issue and the Privy support team, particularly Uri and David, were incredibly helpful. They provided clear guidance and ensured that my email campaigns were running smoothly again. I’m really impressed with the level of service and professionalism. Highly recommended! Thank you, Uri, David and the Privy team!
Aug. 9, 2024
Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely
Aug. 8, 2024
Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!
Aug. 8, 2024
Je n’arrive pas à vous contacter J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc Merci de me recontacter au plus vite
Hi there, Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help! I've escalated this to our Technical Support team so that we can help you with your DMARC records and help troubleshoot your display. In the meantime, if there’s anything else you’d like to share or if you have any further questions, please feel free to let us know. We’re committed to making sure everything works perfectly for you.
Aug. 7, 2024
Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.
Aug. 5, 2024
Jose and the privy support team have been very helpful! Quick replies to chat and email and actual support with videos when needed. Love this platform
Aug. 5, 2024
Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!
July 31, 2024
We needed support and were very kindly assisted by Jose. And the problem was quickly resolved. Great support.
July 29, 2024
Amazing app, has been a huge factor in our success as a small (not so small anymore haha) business. Henry is so helpful, knowledgeable and genuinely cares. Thank you so much!
July 12, 2024
Henry has a professional attitude and the service that Privy provides is excellent. Henry is knowledgeable, ready to work, and flexible. What more can you ask for as a customer? Thanks Privy!
July 12, 2024
July 10, 2024
Jose is so quick and connected the technical team to find a fix. Bravo for how fast your support staff and technical teams fix issues :)
July 9, 2024
Jose was kind and ran all the test we could to resolve an emailing issue but it seems to be on my clients end so after discovering this the issue will be resolved later but he was kind and helpful anyway.. thank you
July 8, 2024
Great customers service, fast, communication is great! App is also very good!
July 1, 2024
Great service! Karol helped me work through my needs to obtain what was required to offer sign-up discounts for my customers and set me on the path to setting up DNS settings. Vey patient when I am easily confused.
June 29, 2024
Hi, I am not using the app, how can I delete all the data in my site?
Hello, Thank you for reaching out. We understand your concern about removing all data associated with your site. To ensure your data privacy, a member of our team has reached out you with the specific details of your account so we can assist you further. Please check your email (and spam folder, just in case) for further instructions. If you need help with anything else, you can always reach our support team at [email protected], and we’ll happily guide you through any process step by step. We appreciate your patience and look forward to resolving this for you promptly.
June 28, 2024
The Privy customer support is outstanding. My first time experience using Privy Live Chat was handled in a professional, easy, clear and quick response manner. I highly recommend Privy.