Privy ‑ Email, SMS & Pop Ups

Nov. 1, 2024

I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done. I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.

Oct. 22, 2024

Great app for managing my customer lists and sending out emails. They have good tools for building email campaigns and they are integrated into Shopify so I can see how many sales I get from each email!

Oct. 17, 2024

Oct. 4, 2024

Straight forward to use, fast and capable support, reasonable pricing model for a small bootstrapped business. I've been using Privy for about a year and a half as my business has gone from $1k to $25k/month and I have no plans of leaving. The intuitive platform has allowed me to set up email campaigns and more all on my own, and the support (the few times that I've needed it) is always quick, professional, and helpful. The cost of the app also scales with your size (you pay a bit extra as your contact list grows), which is great when you're just getting started. Highly recommend Privy!

Oct. 3, 2024

Excellent customer service

Sept. 27, 2024

Privy is a solid emailing app that's fairly easy to navigate, although there are times when I still find myself figuring things out. One of its standout features is the live chat support, along with the option to schedule Zoom meetings for technical assistance, which came in handy when setting up my sending domain. My experience with their tech support was excellent, especially with David S., who was incredibly patient and kind while walking me through connecting DNS records via Zoom. The email templates are easy to use, and I love that I can effortlessly integrate marketing images created in other design apps. Additionally, the ability to track who opens, clicks, or unsubscribes from my emails gives me valuable insights into client engagement.

Sept. 26, 2024

The support is quick and nice!

Sept. 25, 2024

they help me to set my dns records so i can set my email ! very helpfull ! and mr David Sanchez that he help me he is very good on his job and kind

Sept. 20, 2024

Great Support for newbies navigating the site! So far experience has been great!

Sept. 16, 2024

We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand. PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.

Sept. 13, 2024

Absolutely and amazing experience, This review is for David Sanchez. He made a complex process looked so easy and got things resolved for me like in no time. I'm happy with Privy because of their customer support

Aug. 5, 2025

Thank you, Jose, for the excellent screenshots. Thanks for quickly resolving the issue and helping me until I could do it myself. Much appreciated, Yoram.

Sept. 6, 2024

Love using Privy & received great support getting my domain verified quickly & easily.

Sept. 2, 2024

Very helpful support. Saved us a lot of time in trying to figure out something ourselves.

Aug. 30, 2024

David was amazing in helping me get set up. He was very informative about the process. Thank you David

Aug. 23, 2024

Jose helped me today he was very helpful and professional . Privy is a great app for everyone they have great customer service to help you with your business and will guide you step by step.

Aug. 18, 2024

OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and absolutely LOVED it! I stayed with them for about a year and unfortunately had to move my website from Shopify to Woocommerce so I couldn't use them any longer. That only lasted for about nine months and I ran back to Privy! Haha. They were happy to have me back and help me get everything set up again. If you're on the fence, I highly recommend using Privy over the other platforms. And, the icing on the cake is that they deeply care about your experience as a customer and your suggestions. Just go with Privy – you'll thank me later!

Aug. 15, 2024

I recently had an issue and the Privy support team, particularly Uri and David, were incredibly helpful. They provided clear guidance and ensured that my email campaigns were running smoothly again. I’m really impressed with the level of service and professionalism. Highly recommended! Thank you, Uri, David and the Privy team!

Aug. 9, 2024

Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely

Aug. 8, 2024

Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!