Privy ‑ Email, SMS & Pop Ups
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.5
feedback
4,277
chart
#2,609
All reviews
Review RSS Feed
Aug. 8, 2024
Je n’arrive pas à vous contacter J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc Merci de me recontacter au plus vite
Hi there, Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help! I've escalated this to our Technical Support team so that we can help you with your DMARC records and help troubleshoot your display. In the meantime, if there’s anything else you’d like to share or if you have any further questions, please feel free to let us know. We’re committed to making sure everything works perfectly for you.
Aug. 7, 2024
Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.
Aug. 5, 2024
Jose and the privy support team have been very helpful! Quick replies to chat and email and actual support with videos when needed. Love this platform
April 18, 2025
Jose M has been very helpful and patient with all my questions. He helped me step by step to solve my situation. Fast, knowledgable and professional. Thank you! Also Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!
July 31, 2024
We needed support and were very kindly assisted by Jose. And the problem was quickly resolved. Great support.
July 29, 2024
Amazing app, has been a huge factor in our success as a small (not so small anymore haha) business. Henry is so helpful, knowledgeable and genuinely cares. Thank you so much!
July 12, 2024
Henry has a professional attitude and the service that Privy provides is excellent. Henry is knowledgeable, ready to work, and flexible. What more can you ask for as a customer? Thanks Privy!
July 10, 2024
Jose is so quick and connected the technical team to find a fix. Bravo for how fast your support staff and technical teams fix issues :)
July 8, 2024
Great customers service, fast, communication is great! App is also very good!
July 1, 2024
Great service! Karol helped me work through my needs to obtain what was required to offer sign-up discounts for my customers and set me on the path to setting up DNS settings. Vey patient when I am easily confused.
June 27, 2024
Hey there! I really love how strict Privy is with their email policies, ensuring that the recipients are genuine and engaged. The customer support is also outstanding—special thanks to Uri from the team for his swift and helpful responses.
June 26, 2024
Loved using Privy to create pop ups for our businesses website. Easy to use with great customer service if you need additional assistance.
June 19, 2024
I recommend this app in all areas. It has helped me a lot. If there is ever an issue, it’s a breeze to fix. I love it here! Thank you to my last rep Karol C that helped me so much! The best!
June 18, 2024
Terrible terms and conditions and too expensive. I subscribed for a $105 plan, it was working fine but I found similar apps are much and works the same. So I decided to unsubscribe it before they charge me for the next cycle, and they terminate everything instantly. While I had so many other subscriptions, usually they would still let you to use till the next cycle. This is the first time they terminate it instantly. I still have more than two weeks left , talked to CS, no help. They said it's in their condition, wasted my money.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with the cancellation process. Our intention is to provide clear and helpful service to all our customers, and it’s evident that we fell short in your case. While our policy does state that subscriptions terminate immediately upon cancellation, we understand the impact this has had on you, especially with time remaining in your billing cycle. We’re committed to resolving this issue for you. I have personally reviewed your case and will reach out to you directly, along with our billing team, to discuss potential solutions. We aim to ensure you feel valued and fairly treated, and we will do our utmost to address your concerns and find a satisfactory resolution.
May 28, 2024
Functional and easy to use, and my favorite is that customer support is very responsive. Very helpful! Jose was able to fix my issue quickly and correspond nicely via Live Chat.
Using app
Almost 4 years
Total reviews
8
Average rating
4.8
May 27, 2024
I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.
Thank you for your feedback. We value your input and are committed to improving our service. At Privy, we strive to provide a comprehensive suite of tools to help businesses grow, and this includes email marketing as a core component of our offerings. The $30/month plan not only covers email sending but also a wide range of features such as advanced targeting, automation, and integrations that are designed to maximize your marketing efforts. We understand that affordability is crucial, and we’re continuously working to ensure our pricing reflects the value delivered. If you have any specific needs or questions about how to make the most of your subscription, our support team is here to help.
May 27, 2024
Jose @ Privy actioned my enquiry and sorted out the issue in a very quick and professional manner. Jose made it very easy and I am very satisfied with the communication. Thank you again for your help.
May 27, 2024
Jose was amazing. Best customer service I’ve ever ever had.! On another note, please improve your user interface with mobile. I could barely send an email through that.