Privy ‑ Email, SMS & Pop Ups
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.5
feedback
4,277
chart
#2,609
All reviews
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July 11, 2024
I've always had excellent customer service. I just had an issue and Jose tested and provided a solution immediately. I really appreciate the Live Chat feature and their responsiveness. Andres just helped me with a new issue and was extremely helpful and quickly addressed my issue.
May 23, 2024
Suite à un souci sur mon plan mensuel, j'ai contacté le chat, réponse super rapide et résolution du problème en 5 min. je recommande.
Using app
About 2 months
Total reviews
3
Average rating
5.0
May 22, 2024
Great support team and the product has top-notch. Been using for over 3 years and helped build the d2c brand nicely.
May 20, 2024
I used this app for long years for my business until about a month ago. Had huge problem on my last products launch. On the launch day, emails weren't being sent to my customers. I reached out to them and I only heard back a day later with no solution. It cause me great loss. I left after years super unsatisfied having the loss. I don't recommend.
Hi there, Thank you for sharing your experience with us. We deeply apologize for the inconvenience and frustration caused during your product launch. Your long-term support means a lot to us, and we’re sorry to hear that we fell short when it mattered most. Our team is currently investigating what went wrong to ensure it doesn’t happen again. We’ve reached out to you via email to discuss how we can make this right and prevent future issues. Please don’t hesitate to respond if you have any further concerns or need additional assistance. We’re committed to regaining your trust and ensuring your satisfaction.
May 14, 2024
Jose was very kind in assisting us to set up our privy platform properly and we can't wait to see what it will do for our business
May 10, 2024
I signed up for the onboarding package, and it was well worth it! As a busy business owner, this app is very simple to use. I'm very happy!
May 10, 2024
Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!
May 2, 2024
Henry @ Privy is highly responsive and has gotten us out of some crucial situations. He's been absolutely amazing to work with and Privy's many different integrations have helped us dig deeper into our business. The app itself is simple to use and the support we get from the Privy team is amazing!
May 2, 2024
Pretty terrific! There are occasionally weird bugs in the system, but Henry and the technical team are really great about communicating and fixing them as they arise. We came to Privy from Mailchimp and the occasional hiccups are MORE than worth the significant reduction in cost. Plus, the fact that we have a dedicated CSM at Privy is amazing. In the 10 years that we were with Mailchimp, I think I spoke to a living person once. Just once.
May 1, 2024
Our company has used several email providers over the years. We have been with Privy for just over a year now and absolutely love it. The customer service is wonderful. They were very helpful in getting us set up, and with every step along the way since then. They are fast to respond, whether in live chat, email or with our customer service rep. They do a great job of educating and giving us ideas. The automations have been a game changer for us. We love being able to search campaigns. Highly recommend.
Feb. 4, 2025
I received great service from Jose M. today. Super impressed with how he helped me. Thanks!
April 30, 2024
Jose was very helpful and answered every question quickly and completely. I appreciate all the help that was given to support my business.
April 12, 2024
Privy really changed my store. I used to have marketing apps in the past but none of them really leaved up to deliver what I wanted. After downloading Privy, my email subscribers went up which allow up to increase my conversion up to 12%. This app is an all in one app. You name it, everything in one. 5/5
April 11, 2024
Amazing customer service! I was having an issue with an automated email being sent and Jose was able to fix the problem almost instantly. We have been using Privy for nearly two years and each time I run into a small hiccup it is fixed quickly and properly.