Privy ‑ Email, SMS & Pop Ups

March 19, 2024

Beginning my experience with Privy presented some initial challenges. Additionally, the quality of the live chat support left much to be desired, costing me an excessive amount of time in search of answers. That said, the appointment of Henry as my dedicated specialist marked a significant turning point. With his extensive expertise, Henry contributed greatly to a better user experience. The application operates reliably overall but I believe there is considerable scope for enhancement.

July 20, 2023

I have been using the app for about a month and its going well! We have seen some sales from our campaigns and automation, which is great (means the emails are being seen and delivered, which was one of our concerns starting with a new app like this). So far, the only thing I would LOVE to see improved is the reporting and tracking functions. It is not easy to figure out which of your customers interacted or purchased. I also would like the ability to see the contacts in the segments, this seems like a big miss - I don't want to blast 70-900 people (or even 2) without having any idea who they are or if it was filtered correctly.

July 14, 2023

We've been using Privy for about 9 months now, having switched from Mailchimp when we redesigned our website. The conversion displays and automations have been a game changer for us, bringing in more subscribers and revenues. The team are fantastic - shoutout to Vickee and Henry for being incredibly helpful! The only small negatives so far have been pricing (which of course is proportional to the size of your business and may be worth it) and a couple of smaller technical issues which the team are constantly improving. Overall, we would definitely recommend.

July 5, 2023

Initially I wasn't satisfied with customer support. I started working with Kristina and she was very helpful. I'm not sure I totally understand how the app works and continue to say that for me, it's not very user friendly. Additionally, I haven't figured out if the app is worth the cost since I'm just starting my business.

Oct. 11, 2022

Jenny T was very helpful explaining the ins and outs of email marketing--it's all in the details. I have a better understanding about the customer journey! Thanks Jenny.

June 29, 2022

Just started using Privy, good app but would like to see more customizable features & flexibility considering the monthly cost of app. Look forward to seeing some upgrades!

April 11, 2022

Privy has been super user friendly. My onboarding call with Daniel was incredibly helpful. Its a great service that they offer. I now know I have him as a contact if I run into any challenges. I'm excited to get all my pop ups set up

Feb. 22, 2022

I used this platform to help me gain sign ups and convert browsers with my email alerts and newsletters. I really like how I'm able to control how often emails are sent to my customers. The free shipping bar after spending 'X' amount has also helped convert browsers to customers.

Dec. 21, 2021

It is still early days but so far it seems OK, had a helpful couple of calls with Privy in my first couple of weeks but I am yet to see results. Still learning about all the features so hoping it will prove useful for my store

Oct. 4, 2021

The email options Privy offers are great! The text marketing product is a definite no! We tried it for over a month. Our customer texts were sent after flash sales and offers were over, the text interface set up leaves a great deal to be desired....they offer no graphics or text options that pop for clients to take notice, like other marketing text services. Privy did refund our fee and was very nice to listen to the issues we experienced.

Aug. 29, 2021

Was very confused regarding the syncing of contacts when I first started using but help team has helped me through it and I'm excited by what's possible with this app.

June 14, 2021

So far so good! I am hoping there are some additional features they will add, but the app works well especially at collecting emails.

June 7, 2021

Great app for great price that grows with your list. Easy to set up, very helpful staff to get you on-boarded. A little annoying that when editing the emails there is no auto save or if you click the back button by accident it will return without saving or prompting for saving. Overall, better than Mailchimp if you have shopify!

April 10, 2021

Good features at a reasonable price. No big gripes. All-in-all it has been been a great app to assist with our marketing efforts.

Feb. 4, 2021

The customer service and trainings are really good, but the templates and features could really use some flexibility and design upgrades. Really looking forward when the SMS marketing becomes more integrated. Great platform for simple email marketing that gets the job done.

Oct. 28, 2020

Very happy with Privy, been using the app for 6+ months, initially only got the Convert plan (pop ups etc) and just upgraded to + Email, migrating from Mailchimp. The app is great, they really do get Shopify users, the interface is really easy to use, the ready made "recipes" are great. Just a single pop up campaign has become my main source of email collection and very happy with the results. The support is also great, special shoutout to Amynata who is the Queen of Support, has an answer for everything, finds a solution to every problem. My main reason for upgrading to email was that I wanted a solution for abandoned carts that would create unique discount codes for each email sent out so that they could each expire after X days / hours to create urgency. They have this solution, and doing it with Mailchimp would have meant working with another app on top of the one already needed for the shopify integration, and Klavyo wasn't convincing. I would have given it 5 stars, but the only reason I can't do that right now is because of some small shortcomings, like the free shipping bar campaign clashing with my sticky nav, which they're working on, and some other email features I miss from Mailchimp but I have full trust this new and younger company will do things better and release new features continuously that are truly optimised for Shopify users. Overall super happy. Also their content is REALLY GREAT, would totally advise subscribing to their newsletters.

Sept. 20, 2020

Love the app but wish it had some help links next to certain items to help us people who are familiar with setting these up.

Sept. 5, 2020

I enjoyed it all. There's nothing that I would necessarily suggest for the app to add or remove. It's been very helpful in allowing me to see the traffic coming through to the site and who's engaging.

Sept. 4, 2020

It has been used to collect emails on our store front theskinmantra.com and it has done the job well

Sept. 2, 2020

Thank you. Muryō no apuri ga tsukaete ureshīdesu. Zutto sagashite itanode apuri de kon'na kantan ni jibun no u~ebupēji e jissō dekiru no wa hontōni arigataidesu. Hayaku katsuyō shite ikitai! Ī u~ebu ni nari-sōna yokan ga shimasu.