Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,904
chart
#73
All reviews
Rating Breakdown
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June 22, 2021
Great app, easy to use, good features & excellent support. Will be great to have more templates and the option to duplicate email across different businesses (currently available only for campaigns, not emails).
June 18, 2021
This app is great for pop-ups and i used the free version for almost 2 years. i then upgraded to the paid version which is combined with emails, and moved my email marketing over from Mailchimp. Unfortunately the Privy email marketing aspect of the app leaves a lot to be desired. Analytics are not very deep, and there isn't a way to cue any new email sign up from the store (not via a pop-up) to receive the welcome series. It integrates well with the pop-ups but is lacking in other ways. So i will be exploring other options. Not worth the monthly cost for pop-ups only, and not good enough as an email marketing app. I wish there was a cost-effective way to just use the pop-ups because it's too expensive to pay this fee and another email marketing app fee. Disappointed.
June 18, 2021
This app is so easy to use. I feel like it's worth the money per month. Highly recommend checking it out.
June 17, 2021
So far, I like this app. It is simple to use and customize. I was hesitating to add this app and now it's part of my favorite Shopify app.
June 17, 2021
That is really helpful to promote our brand and products, they are with excellent customer service. I will recommend it to my friends.
June 15, 2021
Great customer support! Being new to online retail, the team at Privy were supportive and informative to help me get started on the right foot!
June 14, 2021
Such an amazing app. Easy and fun to use. Helps grow our email list, convert, and cart recovery. A must-have for ecommerce.
June 14, 2021
So far so good! I am hoping there are some additional features they will add, but the app works well especially at collecting emails.
June 14, 2021
We've been using Privy for a couple of months, and we love it because it has already paid for itself through increased conversions. It's a very polished platform, that is feature rich and user-friendly, with lots of useful integrations, excellent support and fair pricing, what else can you ask for.
June 12, 2021
Great app - awesome team - shout out to Jenna and Daniel for being kind and attentive to a new customer. Looking forward to seeing how both privy and our new store continue to grow. Courtney Indie Dream Boutique shopindiedream.com
June 10, 2021
Excellent app that has increased our revenue. The customer support is fantastic - fast response from real people who will happily speak with you to help you refine your campaigns. Only criticism is it would be better if the Free Shipping Bar was editable for multiple countries. Thanks Privy!
June 9, 2021
I've used this app to successfully set up several pop ups. It was super easy to use and their support was excellent.
June 9, 2021
I feel excited whenever I get an email from privy showing my email sign-ups! It's easy to use with lots of helpful options and features.
June 9, 2021
A more than wonderful application and good capabilities to reach customers.. and the support team is excellent and nice
June 7, 2021
Great app for great price that grows with your list. Easy to set up, very helpful staff to get you on-boarded. A little annoying that when editing the emails there is no auto save or if you click the back button by accident it will return without saving or prompting for saving. Overall, better than Mailchimp if you have shopify!
June 7, 2021
An excellent App. I've used it now for about a year. The pop ups have generated more email sign ups than ever before. The abandon cart emails have saved many sales and its great to see the conversion stats. I recently started using the cross sell and upsell and it's so easy to setup. The free shipping bar had a few issues for my theme, but the team was quick to respond and incredibly helpful. Love the app. Highly recommend
June 5, 2021
I used this appt to help send out emails, to use for purchase this product and then we recommend this product. Easy to use!
June 7, 2021
Money heist alert!! Be super aware before you activate the paid plan. Privy has the most ridiculous policy that says, removing the app does not automatically stop the billing. We tried the app and uninstalled it the same month, the billing keeps rolling. Privy support will not refund all the extra charges, although they can clearly see that we didn’t take advantage of the app at all after removing the app, Yes, we are responsible for not carefully reading the policy but Privy can easily correct this by verifying and refunding full payment. Their policy doesn't make sense at all and it almost sounds like a trap. UPDATE from 1 star to 3 star: After seeing the initial review, Privy's billing team verified our last login to the app is actually same as we claimed(last year), they refunded all the remaining amount. The whole experience can be a lot better should their support team make the proper refund in the first place. I wish Privy will consider changing the "removing app doesn't auto remove billing" policy as that is still a big trap to any Shopify store owner. Or at least alert the owners with email or something after the app removal.
Thank you for sharing this feedback. As you mentioned, we do have this noted in our policy, but we do understand your frustration and would love to work with you to turn this experience around. A member of our team will be in touch shortly.
June 4, 2021
Love Privy! Very intuitive, and allowed me to build relationships with my customers and let them know about new products we're introducing. Highly recommend
June 3, 2021
Surprised Privy's prompting me for a review since they have just tripled what I was paying. It's well integrated into my site it so I am going to pay (a logic which I suppose they were banking on?) but it seems almost unethical to jack prices up to such a degree.