All reviews

Rating Breakdown

  • 5
    76% (18,845 ratings)
  • 4
    17% (4,168 ratings)
  • 3
    5% (1,165 ratings)
  • 2
    1% (309 ratings)
  • 1
    2% (472 ratings)
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1 / 5 Share

April 23, 2021

I used this app to have initial sign up by customers and it work great. But when I upgraded so I can use it to send newsletters, I was totally lost. Impossible to work with. I am going back to Seguno.

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

1 / 5 Share

April 23, 2021

Very bad preforming with my store !! i lost a sales because a bug from your app !!! The bug it was with sensitiveness !!!!

Store

GiGi-L

Using app

About 1 month

Total reviews

1

Average rating

1.0

5 / 5 Share

April 18, 2021

I use this app to build my contact list, plus generate sales by focusing on individual products. I can see from the first day this app is a must have for shopify stores. My list and sales are coming in after first day! Could not be happier and the ability to customize offers and targets is fantastic.

Using app

4 days

Total reviews

3

Average rating

5.0

1 / 5 Share

April 16, 2021

Up till now nobody from this company can explain to me how someone else got hold of my account, use it and ratcheted up my monthly bill. Just sickening.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

5 / 5 Share

April 14, 2021

This product is easy to use and very efficient in giving insights and helped me a lot in building the platform

Store

lotatea

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 13, 2021

Amazing support with this app, I highly recommend using this. Jen who was our on-boarding specialist was very knowledge about the product and marketing. We have had some great results in a very short time. Thank you Privy Team!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2021

Super impressed with these folks! I needed a higher level of support due to being completely clueless and the Privy staff came through for me; though, I had not officially signed up at the time. They have earned a place in my business as I am now an official customer! Highly, highly recommend!

Using app

4 months

Total reviews

3

Average rating

3.7

4 / 5 Share

April 10, 2021

Good features at a reasonable price. No big gripes. All-in-all it has been been a great app to assist with our marketing efforts.

Using app

8 months

Total reviews

1

Average rating

4.0

5 / 5 Share

April 9, 2021

Great service ! The app is incredibly useful, brings a lot of money in as its a new source of income. The Privy Team is super kind and very helpful. Couldn't recommend more !

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 9, 2021

Great app. In the trail period it generated sales and grew our list more than in the previous 6 months. Relatively easy to use and well worth the cost. A must app really. See it working at www.halcyonblue.com.

Using app

8 months

Total reviews

11

Average rating

5.0

5 / 5 Share

April 8, 2021

I cannot say enough great things about Privy associate, Jessica L. She went above and beyond to walk me through the steps of setting up the pop up, making sure the discount codes were synched with Privy and even assisting with migrating my contacts from Mail Chimp to Privy. She is awesome! Privy is my favorite app!

Using app

Over 1 year

Total reviews

2

Average rating

3.0

4 / 5 Share

April 8, 2021

The popup to review is obnoxious, it's my first day using this app and cannot properly/honestly review it yet... However, so far so good. The app has all the email options i need.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

April 5, 2021

My favourite Shopify app! So user friendly and the best tool for growing my business. Shopify support team is also great and SO helpful with any question I have. Can't recommend Privy enough - if you're considering this over other apps, choose Privy (I tried Klaviyo and prefer Privy) :)

Store

Kōv

Using app

Over 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

April 2, 2021

Honestly really great. Fills a need for website banners, embedded forms, email blasts, text messaging. Perfect all-in-one solution for my small business. Very helpful team too. Willing to do Zooms and hold hand while setting up. Definitely recommend.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

2 / 5 Share

April 2, 2021

I can’t say I love this app; I am new to everything here and so it taking a little while to get the grasp of everything. But what frustrates me the most is I keep trying to create my newsletters from my MacBook, and this app refuses to scroll up so I can get to the bottom of the newsletter or whatever I am working on to see the whole page. I thought it was my MacBook, but my scroll feature works everywhere else but on here. I have to keep jumping off of my laptop to try to work off iPad, so I’m not digging the complex situation I find myself in . I have worked off of other website platforms, so I’m not a total novice, but I just don’t find this to be that easy. Maybe I’d feel better if the app worked appropriately on my MacBook so that I could streamline my job here. It’s making me want to cancel my subscription.

Using app

About 1 month

Total reviews

1

Average rating

2.0

5 / 5 Share

March 28, 2021

Some issues reported but quite good. Presentation seems a bit complex or heavy, even if it is well organized. And stop popping up lol edit : well, the support service is amazing and even available on Sundays. I put 4 stars before. I regret not being able to put 6 right now. But here are your 5 stars, you really deserve it !

Using app

8 months

Total reviews

4

Average rating

5.0

1 / 5 Share

March 26, 2021

First problem I encountered is the layout is pretty messed up when the recovery email is sent out. And the support team took long time to respond (comparing with other Shopify apps' responding time). We agreed for $10 compensation. Hope everything will be fine even though they have no idea how long I can expect the problem to be fixed. Second day, we had a few abandoned carts, it turns out it failed to send out the recovering email. Now, I'm still waiting for the support team to respond me. The data they are showing on the app is not very accurate as well...

Using app

Almost 3 years

Total reviews

1

Average rating

1.0

4 / 5 Share

March 25, 2021

I love the variety of use of templates, very easy to navigate and overall this is a great platform. It is great for first time users.

Using app

11 months

Total reviews

2

Average rating

4.5

3 / 5 Share

March 24, 2021

Somewhat easy to use. Like the features to collect emails with a nice and simple design. A good option for beginners.

Using app

Over 2 years

Total reviews

2

Average rating

3.5

5 / 5 Share

March 24, 2021

The directions are good, one needs to be totally focused to carry on , and follow in it's footsteps.

Using app

About 1 year

Total reviews

1

Average rating

5.0