Privy ‑ Pop Ups, Email, & SMS
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.6
feedback
24,917
chart
#49
All reviews
Rating Breakdown
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May 23, 2021
Don't like the new 250 contacts plan. All I really need this app for is a coupon popup and follow-up email with a discount code. The page views plan was better. I'd rather use MailChimp for email marketing.
May 23, 2021
i used this app to help grow the membership size and it works perfectly. good data and reporting. love it
May 18, 2021
In general it's a good app. However, it's insane that they don't let you enter your campaign when you need to upgrade your plan. Basically you are still paying but you can't view/edit your campaign any more. The pricing for pageview doesn't make sense too. It won't fit unless you are a shop with very minimal traffic.
Thank you for sharing your feedback. We do want to let you know that we recently removed this traffic limitation on our Free Plan. We heard customer feedback and simplified our plans to be based on mailable contacts. So you can get access to all the tools you need to grow your sales in one easy to understand plan. One of our Privy coaches will be in touch to help find a solution that will work for your business.
May 13, 2021
They changed their pricing plan and are no longer an affordable option for their niche (small businesses). It was a VERY big jump in price with only one paid plan to choose from. Now I'm scrambling to find something else, transfer all my contacts, rebuild all my sequences and emails. It's an expensive mess. Meanwhile, they paused all my campaigns, so my welcome series campaign that happens to be blowing up (we're talking thousands of adds) is paused right in the middle. Horrible what they have done.
Thank you for sharing this feedback, we understand your frustration and we’re here to help. Over the years, we’ve evolved our tools to become an all in one platform for small ecommerce businesses. So, we made these changes to simplify our plans and provide unlimited access to the tools merchants need to grow their sales (email and conversion). We’re here to help you navigate these changes if you’d be interested in exploring Privy further.
May 13, 2021
No more free plan. Faulse ad! Too expensive plans for small businesses! No more free plan. Faulse ad! Too expensive plans for small businesses!
Thank you for sharing this feedback. We do want to clarify that there is still a Free Plan with Privy. Merchants can sign up for a free 15-day trial which gives you access to collect and send emails with no limitations on traffic or contacts. After your trial is over, you can continue growing on our Free Plan for up to 100 mailable contacts. When/if you are ready to upgrade to a paid plan, you can get started at $15/month and get unlimited access to Privy Email + Conversion. If you send us an email at [email protected], we're here to help you find a solution that will work for your business.
May 13, 2021
Increased their price from $10 a month to $13 a month and now to $30 a month. For a small business it's a hard hit. Very disappointed and it's a great time to switch to Klaviyo.
Thank you for sharing this feedback. At Privy, we’re thrilled to have been able to offer our plans as we have all these years. However, over the years, we've evolved our platform and simplified our plans to be an all in one solution for merchants. For $30/month customers can use Privy as their all in one marketing platform to grow sales. With unlimited access to the tools you need to collect emails, improve website conversion, send newsletters, automate your email marketing and more. We understand your frustration and we’re here to help if you’d like to talk with one of our Privy coaches.
May 13, 2021
The company charged me after I cancelled the service. Customer service was rude and unhelpful. They told me that cancelling the service on Shopify doesn't cancel the subscription and that not utilizing the software was not enough for a refund. I didn't know I independently had to go to the site and cancel the service.
May 11, 2021
Privy is great, I have been searching for the perfect platform to use for my email marketing and privy is just that. The templates are amazing and the fact that it is linked with my Shopify makes it even better!
May 11, 2021
Privy has made a HUGE difference in my sales from my shop! Without Privy, I consistently had sales every single day, but with Privy I was able to grow my mailing list from around 300 to almost 2000 in a few months time, I recovered or gained quite a bit in sales from a combination of a discount code for signing up for the mailing list, the popup notification when someone was preparing to close my website with items in their cart, abandoned cart emails, and by sending out a newsletter no more than once a month! I know there is a lot more I could be doing with Privy, but this is a great start!
May 10, 2021
We are taking our first steps in the world of e-commerce and Privy apps are helping us to create marketing tools and levers with great simplicity. We had no major problems integrating Privy on our E-Shop and in any case their technical assistance was available, helping us in the first steps of the setup.
Aug. 8, 2021
After using this app for a couple of months, I am far less impressed than when I started. I keep getting restricted from newsletters based on unsubscribe rates- yet, when I look at my unsubscribe rates they are zero. As a result, when I go to send newsletters, they won't go through and allow me to meet deadlines. I have to use another third party app. I find it all highly aggravating.
May 8, 2021
We only just got started using Privy, but I am already impressed. While other apps gather emails in similar ways and with similar functionality, what sets Privy apart in my opinion is the fact that their sales and support team is so solid. They reached out, and "upsold" us a $30 service for three months, which gave us access to one of their techs for an hour and 30 days of email support with this person. Having now "met" him in an hour-long meeting, their is a personal report that helps both parties feel vested in success. And the prep work he had done for us was great. Well worth $90! Thanks
April 24, 2021
**Flat Aesthetics** I do like this app and it is very useful but it lacks appealing aesthetics. I do feel like the overall look of the email templates and pop-ups could be much more appealing. There are very few fonts to choose from when creating a popup or email. It is a very good platform to use just lacks appealing templates.
April 24, 2021
I recently uninstalled Privy App for 2 months now but I'm currently still being charged for it. This is totally unacceptable, can you please help me rectify this mistake. Thank You
April 23, 2021
I used this app to have initial sign up by customers and it work great. But when I upgraded so I can use it to send newsletters, I was totally lost. Impossible to work with. I am going back to Seguno.
April 23, 2021
Very bad preforming with my store !! i lost a sales because a bug from your app !!! The bug it was with sensitiveness !!!!
April 18, 2021
I use this app to build my contact list, plus generate sales by focusing on individual products. I can see from the first day this app is a must have for shopify stores. My list and sales are coming in after first day! Could not be happier and the ability to customize offers and targets is fantastic.
April 16, 2021
Up till now nobody from this company can explain to me how someone else got hold of my account, use it and ratcheted up my monthly bill. Just sickening.
April 14, 2021
This product is easy to use and very efficient in giving insights and helped me a lot in building the platform
April 13, 2021
Amazing support with this app, I highly recommend using this. Jen who was our on-boarding specialist was very knowledge about the product and marketing. We have had some great results in a very short time. Thank you Privy Team!