All reviews

Rating Breakdown

  • 5
    76% (18,857 ratings)
  • 4
    17% (4,168 ratings)
  • 3
    5% (1,165 ratings)
  • 2
    1% (309 ratings)
  • 1
    2% (474 ratings)
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5 / 5 Share

April 12, 2021

Super impressed with these folks! I needed a higher level of support due to being completely clueless and the Privy staff came through for me; though, I had not officially signed up at the time. They have earned a place in my business as I am now an official customer! Highly, highly recommend!

Using app

4 months

Total reviews

3

Average rating

3.7

4 / 5 Share

April 10, 2021

Good features at a reasonable price. No big gripes. All-in-all it has been been a great app to assist with our marketing efforts.

Using app

8 months

Total reviews

1

Average rating

4.0

5 / 5 Share

April 9, 2021

Great service ! The app is incredibly useful, brings a lot of money in as its a new source of income. The Privy Team is super kind and very helpful. Couldn't recommend more !

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 9, 2021

Great app. In the trail period it generated sales and grew our list more than in the previous 6 months. Relatively easy to use and well worth the cost. A must app really. See it working at www.halcyonblue.com.

Using app

8 months

Total reviews

11

Average rating

5.0

5 / 5 Share

April 8, 2021

I cannot say enough great things about Privy associate, Jessica L. She went above and beyond to walk me through the steps of setting up the pop up, making sure the discount codes were synched with Privy and even assisting with migrating my contacts from Mail Chimp to Privy. She is awesome! Privy is my favorite app!

Using app

Over 1 year

Total reviews

2

Average rating

3.0

4 / 5 Share

April 8, 2021

The popup to review is obnoxious, it's my first day using this app and cannot properly/honestly review it yet... However, so far so good. The app has all the email options i need.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

April 5, 2021

My favourite Shopify app! So user friendly and the best tool for growing my business. Shopify support team is also great and SO helpful with any question I have. Can't recommend Privy enough - if you're considering this over other apps, choose Privy (I tried Klaviyo and prefer Privy) :)

Store

Kōv

Using app

Over 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

April 2, 2021

Honestly really great. Fills a need for website banners, embedded forms, email blasts, text messaging. Perfect all-in-one solution for my small business. Very helpful team too. Willing to do Zooms and hold hand while setting up. Definitely recommend.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

2 / 5 Share

April 2, 2021

I can’t say I love this app; I am new to everything here and so it taking a little while to get the grasp of everything. But what frustrates me the most is I keep trying to create my newsletters from my MacBook, and this app refuses to scroll up so I can get to the bottom of the newsletter or whatever I am working on to see the whole page. I thought it was my MacBook, but my scroll feature works everywhere else but on here. I have to keep jumping off of my laptop to try to work off iPad, so I’m not digging the complex situation I find myself in . I have worked off of other website platforms, so I’m not a total novice, but I just don’t find this to be that easy. Maybe I’d feel better if the app worked appropriately on my MacBook so that I could streamline my job here. It’s making me want to cancel my subscription.

Using app

About 1 month

Total reviews

1

Average rating

2.0

5 / 5 Share

March 28, 2021

Some issues reported but quite good. Presentation seems a bit complex or heavy, even if it is well organized. And stop popping up lol edit : well, the support service is amazing and even available on Sundays. I put 4 stars before. I regret not being able to put 6 right now. But here are your 5 stars, you really deserve it !

Using app

8 months

Total reviews

4

Average rating

5.0

1 / 5 Share

March 26, 2021

First problem I encountered is the layout is pretty messed up when the recovery email is sent out. And the support team took long time to respond (comparing with other Shopify apps' responding time). We agreed for $10 compensation. Hope everything will be fine even though they have no idea how long I can expect the problem to be fixed. Second day, we had a few abandoned carts, it turns out it failed to send out the recovering email. Now, I'm still waiting for the support team to respond me. The data they are showing on the app is not very accurate as well...

Using app

Almost 3 years

Total reviews

1

Average rating

1.0

4 / 5 Share

March 25, 2021

I love the variety of use of templates, very easy to navigate and overall this is a great platform. It is great for first time users.

Using app

11 months

Total reviews

2

Average rating

4.5

3 / 5 Share

March 24, 2021

Somewhat easy to use. Like the features to collect emails with a nice and simple design. A good option for beginners.

Using app

Over 2 years

Total reviews

2

Average rating

3.5

5 / 5 Share

March 24, 2021

The directions are good, one needs to be totally focused to carry on , and follow in it's footsteps.

Using app

About 1 year

Total reviews

1

Average rating

5.0

3 / 5 Share

March 22, 2021

The UX of this app is quite poor - it is really not that easy to navigate or create campaigns from scratch with no prior knowledge. I am committed to spending the time to learn as it seems like its features are fantastic and once you learn it then it will be very useful but my patience is wearing thin with it's ease to use.

Using app

Over 1 year

Total reviews

2

Average rating

4.0

1 / 5 Share

March 18, 2021

ive even paid for a subscription yet the UX is clunky, its impossible to send a campaign. Will delete one my payment period ends

Using app

9 months

Total reviews

6

Average rating

3.7

5 / 5 Share

March 18, 2021

I used this app to help me achieve more signups for my shop newsletter. I have seen increases in sales and signups. I am very happy with Privy and cannot wait to watch my business grow more in the future.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

1 / 5 Share

March 17, 2021

Perhaps this app is really good like all the five-star ratings. However, if you would like to uninstall or remove the app, there will be leftover codes that slow your web down or, rarely, break your site. And they will not provide ANY guidance of where the code is or how to remove them. Install at your own risk.

Using app

3 months

Total reviews

5

Average rating

4.2

5 / 5 Share

March 17, 2021

We have been using this app for a couple weeks now. The one-on-one boarding helps us as we understand all aspects of Privy. Between the offerings, customer service and support, there is much value in paying for Privy. We look forward to continuing to use them!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2021

Well worth the money! We use privy on our store for email marketing, abandoned cart recovery and the popup feature. We have seen a major conversion in customers since adding privy. Well worth the cost.

Using app

6 months

Total reviews

8

Average rating

4.5