Privy ‑ Email, SMS & Pop Ups

I love the privy app. It allows me to collect email data and run fun email campaigns on my website. I'm sure I'm not using it to it's full capacity but I love it so far!

Was using mailchimp but this app tops it. Just started using it but great so far!! Really glad I added this app.

LOOKS GOOD SO FAR. just downloaded the app and will be able to give better review at a later date..

Privy didn't work very well for us but I can see why it's popular. It's very affordable and easy to use, but sometimes that's at the cost of functionality-from major function of contact segmentation to really small details such as sending test emails to multiple emails or flexible scheduling based on contact time zones. Again, it's a simple solution for perhaps most small businesses on Shopify who cannot afford spending $100+/mo for <10k susbcribers.

good so far, only just started using it, really enjoying it and looking forward to seeing how it goes! Trying to find what it is happening with the pop u after sign up.

All Good So Far, makes my sight look like a professional site, I will have fun customizing everything and making it look just right, thanks

It's quite difficult to understand. There are nothing to help you understand what each item is and how to use it (hover overs or links to explanations). My intent is to offer a download to a client when they sign up for an email, nothing to help me understand how to actually accomplish that. I will be uninstalling and continuing to look for a solution.

Very intuitive. Just started using it and seems pretty easy. Loving the free trial for small stores.

So far it performs as advertised. I was impressed with how quickly I could get popups on my website.

Wow, this app is amazing! It helped me create an exit popup blocker and provide a discount to new customers.

I used this app for the first time during a black friday sale and it helped us collect a lot of new emails for marketing.

Getting used to it. So far so good. A little concerned with variable costs based on number of users... might like a fixed price to start after trial just to get feet wet. Don't see how to create spin a wheel etc type things... only see initial signups so far. but getting there. typing this now because I got tired of you popping up and asking for a review now it won't let me submit this... just keeps in a loop?

Amazing! What I love is that the pop-up pops up on all pages and not just the homepage! I love the side tab too...so far so good!!!

Slightly confusing. Would like to be able to chat with tech support IRT. Other than that, great and resourceful service.

PLEASE READ IF YOU ARE CONSIDERING PRIVY I would love to give this app a higher rating. The app itself works well. So kudos to the developers. It has done what I wanted. My issue is CUSTOMER SERVICE. I run 4 shopify stores, 3 of which were using Privy. On BLACK FRIDAY, 2 out of our 3 stores were shut down WITHOUT NOTIFICATION. We only received a message saying "You've hit your monthly traffic limit. We're reaching out to let you know you've reached your 5,000 pageview limit for this month.* This means that all of your campaigns have been paused, and are no longer collecting email addresses or driving sales for your online store. Your pageview counter will reset at the beginning of the next calendar month. To ensure your campaigns stay active going forward, click this link to upgrade your account." This was the only email from them which went into my "other" or unfocused email. No warning beforehand. I received an email from them on November 23, 2019 that tells me my campaign results which states only 2 signups, no redemptions. No mention that I was anywhere close to the 5000 page threshold. (Here is another opportunity for Privy to let customers know that they are approaching their limits.) Please let me state that I don't have an issue paying for a product that works. My issues are that when I questioned the calculations on a brand new store, they dismissed me and gave me only a pat answer that we calculate differently. This answer was given to me 3 times each time I reached out. I asked for someone to contact me to discuss what had happened and I heard from no one. I also take issue with that fact that we were shut down without notification on one of the busiest sales days of the year. Here is what Privy told us we had: Store 1 (which has 200-300 visitors per day) - 5300 page views Store 2 (0-15 visitors per day) - 5200 page views Please note that this is buried under the setting tab. Store 2 campaign window (by Privy) 439 views on the ONLY campaign running. Not sure how that extrapolates to 5200 page views. Google analytics said store 2 only had 1800 page views for the entire month. (not unique page views) so that is a 300% markup. Privy was not running for that entire month on Store 2. I can understand differences from Google analytics but not that substantial. Google analytics also is not using their numbers to get payment from me. I have made some suggestions to hopefully help other people that I hope that Privy takes into account: • I would suggest that you provide a meter on the front page (not buried under settings) that tell people how many page views that they have had. Show a progress bar to let them know if they are getting close. That way when they are going in to set up or adjust campaigns they will see it. • I would also suggest from a customer service perspective, send out warning emails at perhaps an 80% threshold to customers when they are getting close so that they don’t get shut down during a major sales day. • Alternatively or preferably in addition to the above email, have a pop up on Shopify that warns people. (Your shut down email went into my “unfocused” and on a busy day operating a store, that message would possibly go unnoticed. ) I would also ask that on the busiest sales day of the year that you NOT shut down customers without warning. We didn't notice right away and we were spending a significant amount of money on Facebook, Instagram and Google advertising in order to get sales and to build our email lists. Our advertisements said, "sign up to get a discount" We lost sales because the signup option was not there for them. This was not a good experience for us and we are actively looking for another app that will replace this. I will reiterate that the app itself works well. I will also reiterate that I don't mind and do pay for apps to help build our stores. It is the CUSTOMER SERVICE that was the issue. I am writing this review so that others will not get caught the way that we did and lose sales because Privy "pauses" your campaigns on your busiest sales day and holds you hostage until you pay. And when questioned on their analytics, they did not answer in any way that would make sense for Store 2. Please be aware of this before using.

A great tool to engage new and existing customers. I would highly recommend this as an easy to use tool with effective features

Just installed, testing out. Looks like it requires you to review with a certain amount of words and starts before completing setup. Trying to figure out how to change the send from email. It's not finding my DNS records right away. Reading their help files. Hopefully I will figure this out soon.

this app has a very user friendly interface and lots of effective features that assist me in customer information acquisition! I would definitely recommend this app to any business owner

The pop up templates should have an intuitive field area to know it's going to automatically initiate the coupon or discount in the creation process of the pop up.

This help has been great and super helpful! I definitely recommend you to use it as it’s brought added revenue.