Privy ‑ Email, SMS & Pop Ups
Privy ‑ Pop Ups, Email, & SMS for Shopify Stores
Rating
4.5
feedback
4,277
chart
#2,609
All reviews
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June 6, 2018
STAY AWAY FROM THIS APP. IF YOU HAVE IT INSTALLED, FIND AN ALTERNATIVE. Privy intentionally sends scrambled email addresses to SaaS solutions (such as competing apps that collect emails) in order to prevent competing brands from working alongside their solution, i.e. Capturing customer emails from their email pop-ups to increase identification rates.
June 22, 2019
Pop ups are good. Emailing tool often does not work, and it is difficult to get support from Privy. In particular, the tool is not importing csv emailing lists.
July 9, 2019
5-Stars when it was free. Now, as others have indicated, it's REALLY expensive per month based on our page views. We're off to find another more reasonable option.
March 5, 2018
I havn't even used this yet and your forcing me to leave a review. recommend asking for a review after I got to use your product...
June 28, 2021
I am changing my review of this app. I thought it will be easy to migrate my contacts so I can start sending newsletter emails. But after 5 days, mailable contacts are still not done. The company does not have chat to speak with customer service reps and the replies are quite slow. Its being quite disappointing. I will be uninstalling the app and look for other company that will be easier to work with.
Jan. 26, 2018
Just signed up stop asking for review. Also, I cant appreciate a company that blatantly lies to their customers. In your FAQ, you state that Privy does not affect or slow down page speed. I find it odd that you feel it necessary to make that point bc as the developer you know the truth but want to convince people otherwise. I challenge anyone that downloads privy to save a copy of their Shopify theme before privy and one using privy then visit performance insight sites like gtmetrix, pingdom and google page speed and you will clearly see that Privy DOES indeed affect your page size, load speed and overall performance. Whether or not someone decides ultimately the trade off is ok is up to them but Privy should do the responsible thing and be honest about it so the customer can decide whether or not it is worth the hiccup in page performance.
Jan. 11, 2018
Privy don't work well if you wish to check your site with Google PageSpeed. This was the case with the standard Supply theme in shopify. https://www.vinylwallstore.co.uk/ Unfortunately Privy were unwilling to look at this and resolve even though i would have happy turned into a paying customer. Will happily give my money to another exit intent app :)
Nov. 29, 2017
You do not ask for a review when you have not let the user try the app first for some time. For that reason I give you one start. As I do not know if is going to serve my needs.
Nov. 13, 2017
Hello, Can you please help? I signed up for a yearly plan in July but cancelled right away and was told I would get a refund but I have not heard back from support despite several emails! I really need to resolve this.
April 22, 2025
My bill was charged twice!!!! It's $2280!!! I never receive any response, when I contact them for help.
Oct. 29, 2017
Very annoying how the color and size of letters overwrite want you want to put. Would give it less of one star if I could. What looks like would take 5 mins becomes a 30-45 min process. Needs a lot of updates.
Sept. 5, 2017
"FREE" "FREE" "FREE" - Ridiculously overpriced if you don't go for the free version. Won't be using it.
July 29, 2017
i have no clue how this app will perform. Cannot give a 5 star review until i use it! Why this pressure???
Sept. 4, 2017
I heard that Privy is selling emails that are captured to 3rd parties. Also slowing down website greatly. Deleted immediately ,
June 30, 2017
don't know anything about the app yet. will review further after using the product.