Upsell Product Add‑Ons • SG
Increase sales with tailor-made upsell/cross-sell addons
Rating
4.4
feedback
87
chart
#5,493
All reviews
Rating Breakdown
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April 22, 2024
We are facing the add to cart and discount related issues. Any one please let me know if you have any solution. We are using Maranello theme. 1. Add to cart count is not immediately updated in cart. Cart count is updated only after manual page refresh. 2. Discount price is showing in cart page but not showing in checkout page.
We have sent you an email and a collaborator request to see what we can do. Sometimes there are incompatibilities with third-party apps and themes, especially if you use custom floating carts, etc. Our developers are usually able to resolve 95% of cases like yours.
March 29, 2024
Recommends the wrong products and sometimes does not apply the promised discount in cart. Took several contacts for the developer to look into and actually test/see the problem we were having, finally acknowledged the glitch after weeks of back and forth. Lost of wasted time and frustrated customers.
Sorry for disappointing you. Your first email to us was March 22, Friday. We replied to you on Monday. As we have explained to you earlier, when you switch product variants on a product page, the Popup add-on shows the initial recommendation and can't technically be updated without refreshing the page. We offered you alternatives like using on-page addons, or coding a page-refresh on each variant switch to refresh the Addons. I also offered you a refund, but you decided to write this review without further dialogue.
July 21, 2023
I am very happy with the support of the application, it solved my needs, in a short time. thank you
Happy to help! Feel free to contact us whenever you need us again =)
April 21, 2023
I am very happy with the Upsell Product Add-Ons app. I love that there are analytics so you can see exactly how many products and revenue has been generated by people using the Upsell App. The support staff was very helpful when I requested some changes with how things were displaying. I've been using this app for over a year now and can truly say that I would recommend it.
Thank you so much for your kind words! We are supermotivated to move forward when we see happy customers =)
Dec. 23, 2022
Excellent support provided by the team. The display was customised to our requirements. I would recommended this app if you wish to sell addons on your shopify store.
Thank you for your review. We are always happy to help =)
Dec. 9, 2022
The app is doing its job very well, lots of upsells on orders since it was installed. And the support team is very helpful, responsive and efficient. As a seller, that's all I can ask for! Keep up the great job!
Hi, thank you for your feedback! We are extremely dedicated to helping our customers, even if it requires some extra customization, theme fixing, etc. Feel free to contact us again when you need help.
Dec. 4, 2022
The app works great for my company. It is crucial for it. The support team has been amazing. There was a little bug with my theme and they were kind enough to fix it so it didn’t affect the app. Thank you! Overall, the app adapts perfectly to my theme and support is 5 stars and responsive!
Hi, Thank you for the kind words. We are so motivated to make our customers succeed, and it's a pleasure for our team to be rewarded with great reviews =)
Aug. 24, 2022
This is a WONDERFUL app. A must-have for about any ecommerce business. Easy to use and "clean" presentation of the offers. We had minor glitches in the setup, most likely due to our theme, but the fantastic tech support promptly fix them! Life is beautiful!
Thank you for your feedback. I'm so happy that our investments in support pay off for our customers. Alex Levin, SAAS Grove co-founder.
Aug. 18, 2022
Support has been very quick and friendly in our request. The app also fully fulfills our needs, as we needed a quick and easy way to implement addons to our products.
Hello, Thank you for your review. My team and I are happy to assist you. Feel free to contact us any time you need anything else. Alex, SAAS Grove co-founder.
Aug. 6, 2022
We tried the app for adding gift wrap or special handling for the product, but there is no way to tell which product in the cart this was for. Also 7 day free trial is not enough to set it up, get help with issues and test before you get billed for an item you can't use.
Hello, Thank you for your review. We really tried to help. If you need more days, you can simply reinstall the app and the new 7-day trial will be added. Feel free to contact us as any time and we will do our best to assist you. > there is no way to tell which product in the cart this was for. We have this feature in our roadmap, however, this is not a straightforward thing to do due to some Shopify limitations.
Aug. 3, 2022
Easy to use & Great customer care. They made sure that the app was displaying properly and made several updates until it was perfect. Like this app a lot!
July 7, 2022
Customer support was prompt to reply and offer their assistance in the custom changes that we requested.
Thank you for your review. We are happy when you are happy :-)
May 11, 2022
I like it. Support Team is great! App fot Add-Ons for Product Pages, Cart, Collection Page etc. Recommend!
Thanks for your review. We are happy to help =)
May 5, 2022
Excellent APP to show related items, add on sales and much more for your online store. Excellent customer service.
Thanks for your review. We are really trying hard and investing in customer service and app development ;-)
April 1, 2022
The app doesn't work. When I asked for tech support, I was asked to give access and then the developer or whomever changed MANY of my settings without telling me.
I'm very sorry to hear that. I'm not sure what settings you are referring to as we did not change anything but our app settings to make it work Your store is using a custom cart drawer which we don't fully support. We spent many hours trying to help you and are still willing to make it work. I even offered you to build a custom parser to apply and display discounts using your cart drawer, which is far beyond the scope of our support. I suggest that you reapprove collaborator access and we'll dedicate a software developer to help you make it work.
March 28, 2022
Clean design, easy to set up. Support is great - they respond quickly especially since the time zones are different. so far so good!
Thanks a lot!
March 28, 2022
Loving this app, it is so flexible and easy to set up and most importantly, is generating extra revenue. Have only needed to contact support once and their response was quick and efficient. Definitely worth the money.
Thank you very much for your review. We are doing our best to deliver value to each and every customer =)
March 21, 2022
App is working great so far and support has been top notch, replying promptly and fixing the issue at hand.
We really appreciate your review. We are determined to provide the best customer service possible.
March 16, 2022
We use this to add accessory options to some products and it works well. Had an issue with the wrong currency showing but the support was very helpful and fixed it quickly.
Thank you so much for your review. It is very important to us.
Feb. 18, 2022
Perfect app for product add-ons and upsell. Very good service if you need some changes. Thank you very much!
Thank you for your review. We are doing our best to bring value to customers.