Unlimited Bundles & Discounts

We contacted Shopify regarding this review because it seems fake or incorrectly attributed to our app. Our app impacts only specific areas of the store and includes multiple safety features to prevent any sales disruption in the rare event of a failure. We have never received a support request from this merchant. After seeing this review, we tried to reach out to discuss and resolve any possible issues, but we received no response despite several attempts. We believe this review was posted in bad faith. The issue described is serious but false; our app does not cause such problems. Unfortunately, Shopify does not remove suspicious reviews, so we must deal with this unjust stain on our reputation, even though our customer support is well-regarded. - Revy CEO

Hey! Sorry about the confusion but the review is not mandatory at all, we just ask, it's totally optional and does not change anything if you write or not, you could just skip it without any problems. I have checked your account, and you have installed/uninstalled the app in a few minutes, we do generate thousands of dollars for merchants every day, I don't think it's fair to say the app is good or not when you have not really used the app, just took a look. I can assure you our Bundle app is very efficient in generating revenue and does not decrease any conversion, there's no reason for that, it's an extra tool that does not change the normal behavior of your store, just adds the possibility buy Bundles with a Discount, which actually increases the conversion rates since people are more likely to order if they feel they are doing a good deal. We are sorry about your experience, it was very fast and our app did not have a chance to prove itself in such a short period, I'm sure with time it would generate some revenue, it is what happens with merchants that keep the app for some time. And I assure you, we don't use any dark tactics to get reviews, asking is allowed, and we do just that. Anyway, sorry about your experience, if you try to use our app again please check our Expert Review service (it's free), our experts can help you use the app as efficiently as possible, which speeds up conversions. - Revy Team

Hey! I'm sorry about the problems, but to clarify, the only place our app adds code is a specific file created by us (remove it and you are fine), we don't add lines of code in other theme files(which generally mess up the theme), we always tried to do things as clean as possible and this problem you reported is really rare. We are always improving our support, by the time you reported this problem we had a new support member that was not very skilled, and we are sorry about that..we are proud of our support however, on weekdays 95% of our tickets are solved in less than 24h. I'm sorry about your experience, that's not a normal experience..I hope you had solved your issue, if not please let us know and I will personally check what is happening, despite being a rare support problem it is not considerably acceptable by us and we took action when this happened. - Revy CEO

Hey! Can you please send your question to [email protected]? We will be happy to answer you, I could understand exactly what do you mean, please send us a email then we can communicate better there. - Revy Team

Hey! Sorry about this issue, this seems quite rare, can you please send an email to [email protected]? I've sure we can resolve this issue quickly for you. Looking forward to solve this for you. - Revy Apps Team

UPDATE: The merchant provided the coupon code that caused the issue and we come to the conclusion that the discount code that caused this issue was NOT generated by our app. Our coupons are unique and have a standard that allows us to identify if the coupon is generated by our app or not, in this case, nothing indicates that the coupon was generated by our app. We are in contact with the merchant to try to change this review since the issue was not related to our app. - Revy Team ------ Hey! Can you please contact our support at [email protected] and send us the coupon code for this discount? We would like to investigate this to make sure our app is responsible because we never have such a case before, and the way we generate discounts should limit this behavior, this should not happen. We are waiting on you to know the discount code of this coupon and investigate. - Revy Team

Hey! Please contact us at [email protected] and we will remove any left code for you. We do have a uninstall button inside the app that does this automatically but after you uninstall we can remove any left code for you without any cost. We are waiting for your message. - Revy Apps Team

Hey! During the night we had instability in our server due to a peak in the number of requests, this caused numerous problems with the app. This is not common and we already took every measure to make sure this won't happen again, we upgraded our servers and DB to avoid any issue or delay next time this situation happens, now our app is blazing fast again. I ask you to please try the app again and see by yourself that it is fixed, our app is very stable but this rare event happened this night and caused this problem, we worked hard to fix the problem and I've sure it won't happen again. My apologies for what happened. - Marcelo, Revy CEO

We are working with the merchant to solve the issue, was not our intention to charge him with the app uninstalled, but due to Shopify Subscription system behavior, it charges a full month(the last one) even uninstalling the app. We have requested Shopify a full refund for the merchant. - Revy Team

UPDATE: Was NOT our app that changed the prices of the products and caused the 6-hour problem, our app work using Shopify Discounts, we don't need to add/remove or update any product to do this, the store inventory is not touched by our app. Some other app or mechanism caused this issue to the customer and unfortunately, it is being attributed to our app. The issue we would solve was related to the theme's code, not related to product inventory, the app was uninstalled before we could fix it, then we give a full refund to the merchant as requested. Indeed, we did try to revert the review by asking to update it or remove it after the ticket was solved, we did not try "harass" at any moment and we apologize if the customer felt this, it was not our intention. We took less than 2 hours to answer, the original review was saying it would take 24 hours to answer, this was one of the points that in our vision needs an update. - Revy Apps Team. --- We have answered and solved the issue of this merchant one hour after sent us the support email, we did automatic reply emails giving the schedule of 24 hours but this is the maximum time we take to answer a request(weekdays). Some themes require special attention, most of the themes (95%) the app will just work fine, but highly customized themes tend to need special attention to fix specific issues, which was this case. We are in contact with the merchant to try to update this review in a gesture of good-faith because the problem was solved quickly, not near 24-hours as mentioned, but one hour. - Revy Apps Team.

Hey, our app really doesn't do that, we have thousands of stores using our app every day and nobody ever reported this specific issue. Therefore we will be happy if you contact our support so we can check what is wrong and let you know why this is happening, the issue could be another app generating discount instead of ours or something else, but please contact our support at [email protected], is not fair to tell this about our app without consulting our team to know the problem specifically, our app does not generate wrong discounts. We work really hard to get everything solved and have an app free of bugs, is really sad and damaging when this type of review is written, I hope you can contact us, I will personally check your store to let you know as soon as possible what's wrong, please contact us, I will be waiting for you to get this solved ASAP.

UPDATE: Since this review was written we have done several improvements to make the app load faster, we did have this type of issue before, but now this type of issue DOES NOT EXIST ANYMORE, I hope you can test the app again and see by yourself that is fixed. Revy CEO. --- Hey! Really sorry about your experience. What could happen is that some times the store would take some seconds to load but customer have clicked on the checkout button before app loads, this could cause the discount not to apply, if combine this with slow connection from the user side had more chances. Since your issue we have made several improvements on this issue, like load the app as soon as possible not waiting for the full page load first, and also several code improvements to give priority to checkout button when loading the app on cart page, before anything else we try to make the discount work. With this and other improvements, we have not received this kind of complaint for a long time(months) since you mentioned. I really hope you can try the app again so you can give again your feedback about this, and see with your eyes the result of the work we did on this. Thank you for try the app and please consider trying again in the future, you gonna found the app internal back-end as you mentioned a lot better than before. Sincerely, Revy CEO.

I'm sorry to hear that, but actually, this is not our app feature limitation, but a Shopify limitation. Shopify platform just allows 1 discount to be applied at checkout, not multiple, we have to play with their rules =/, because of that, we have an attribute in our bundles to control which bundle have priority in case of cart match multiple bundles. Sorry again, but it is what it is, I hope Shopify allows multiple discounts in the future, but actually it won't, for us is a very simple switch to match individual/multiple, but Shopify needs to support that. I hope you understand this and maybe even change this review because is bad for us, if not, we thank you for try our app and apologize for not fully fill your expectations. We are always available at [email protected] to answer any question/answer you have about the app. Have a nice day!

Hey! Oh, sorry to hear that, sometimes the bundle does not show because a detail that we can fix in 1 or 2 minutes. Can you please send a email to [email protected] and report your case? We will fix your issue ASAP. Worth to say that the app work most of the times, some store themes that have the HTML a bit unique, and in those cases need a small adjustment, but this is something we check and fix in our support, and is quickly.

UPDATE: When this review was written we were training new members of the support team that really weren't good at first. Now we have a well-trained support team, I hope you can test the app again and see by yourself. Revy CEO. --- Sorry about this, when you asked for customer service we had just started with Steve, he was a little confuse and had not yet confidence to answer without ask me first. Because of that, he took some time to answer, sorry about that, we had answered you later. Since then we had improved our support to this not happen again. Thanks and let us know if you need anything else in the future.