PC ‑ Custom Product Options
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This app is great, easy to use and saves templates to use again. Would highly recommend. If you have any problems, their customer support is first rate.
Hi Hello Ruth, Thank you for your feedback! We're glad to hear that you find the app great and easy to use. It's wonderful that the template-saving feature has been helpful for you. We're also pleased to know that our customer support has been first-rate. Thank you for recommending us!
ALL Shopify users, HORRIBLE! and SACAM Been with them for 8 years and they started an $99 for a plan (no other app as at that point) They switched for a $24 a plan (Not idea how long ago) Most likely years ago.... Never told our company, been charging us $99 a month for 8 years when they have a plan (That we use for $24) We are not in the business of watching is an app changed a plan for a fraction...If you are a customer since they started, is just common sense to let us know. They agree to return $300 ... make the math at $99 a month for 7-8 years... NOPE No one will answer just someone called AMAN, no phone calls, no managers NOTHING. After a month of e mails back and forth they just charge again $99 on June 27th. No solution. And actually, the app is not even working on my website that's been 11 years in business. DO NOT GET THIS APP Plenty of others more reliable. Amanda from Shopsabs2b.com You can e mail me if you want to see all e mails with AMAN with NO solution and Thousands of $ to them. [email protected] Thank you guys and e mail me.
Hi Amanda, We truly regret any frustration you’ve experienced and apologize for the misunderstanding regarding your subscription plan. You were charged according to the original plan you selected, and we only recently lowered our plan prices. The recent charge happened because the subscription change was not fully completed, and we didn't receive further instructions on how you'd like to proceed, despite our multiple attempts to assist you. We're pleased to inform you that the last charge has been refunded today. Our support team has reached out to you again to schedule a call to resolve this matter, and we're looking forward to your response. Thank you for your patience, and we’re committed to finding a solution that works for you. Warm regards, The Support Team
This app is great, Thank God That I found this app, it has great options , excellent for those who are looking for adding amazing options to their products .
Hi Giftbox Luxuria, Thank you for your review! We're thrilled to hear that you find the app great and that it has provided you with the options you were looking for. It's wonderful to know that it has made your store look premium and added the features you needed. Thank you for choosing our app!
Simple to use with quick and helpful support when needed.
Hi Temple Grounds Coffee Company, Thank you for your review! We're glad to hear that you find our app simple to use and that our support team has been quick and helpful when needed. Ensuring a seamless experience is very important to us. Thanks for trusting us!
Frequent Bugs and Unreliable Performance I've been using the "Product Customizer" app for a while, and unfortunately, it has caused several issues that have negatively impacted my business. Most recently, I encountered a serious problem where customers couldn’t add products with file upload options to their cart. This has resulted in a significant loss of sales, and it's been very frustrating to deal with. This isn't an isolated incident—there have been other bugs with the app that have disrupted my operations before. While the support team has tried to assist, the app’s reliability is a major concern for me. Running a business means I need tools I can depend on, and unfortunately, this app has failed me during crucial times. I hope they improve the app soon, but for now, I can’t recommend it to anyone who needs a dependable solution for their store’s customization options.
Hi Famedge, Thank you for your feedback! We're pleased to hear that you find our service excellent and that we've been able to support you with everything you need. Providing top-notch customer support is very important to us. Thank you for being a valued user!
Ottima app, ECCELLENTE assistenza Consiglio veramente, per qualsiasi dubio una risposta immediata. Molto cordiali e professionali
Ciao Ottima app, ECCELLENTE assistenza, Grazie per il tuo feedback! Siamo felici di sapere che trovi l'app ottima e l'assistenza eccellente. Apprezziamo il tuo consiglio e siamo lieti che tu abbia ricevuto risposte immediate ai tuoi dubbi. La cordialità e la professionalità sono fondamentali per noi. Grazie per essere un utente apprezzato!
I've been using this app for many years. It's worked well with my products.. I recently had a problem and the support team responded super fast and resolved my issue.. highly recommend
Hi Vicious Paint, Thank you for your review! We're thrilled to hear that you've been using our app for many years and that it has worked well with your products. We're also glad that our support team responded quickly and resolved your issue. Your recommendation means a lot to us. Thank you for being a valued user!
This app is great! I offer different chain lengths and earring closure options for one-of-a-kind jewelry, which means that Shopify’s bulit-in variations won’t work for my products. Product Options & Customizer lets me add drop-down option lists with the click of a button. I ran into a little hiccup after installing the app and Shevaughn was exceptional! The issue was resolved right away. I would recommend this app for anyone wanting to give customers the option to personalize or customize any products as well, it’s great!
Hi Stoat Manor Studio, Thank you for your feedback! We're thrilled to hear that our app meets your needs. We're glad our team member Shevaughn could quickly resolve the issue you encountered. We appreciate your recommendation for others who want to personalize or customize their products. Thank you for being a valued user!
Quickly helped resolve an issue! (:
Hi Social Heirloom, Thank you for your feedback! We're glad our team was able to resolve your issue quickly. Providing excellent support is a top priority for us. Thank you for your continued support!
第一次使用，技术人员（D）有很认真的帮助我完成。体验非常好
您好 mikodiy， 感谢您的反馈！我们很高兴听到我们的团队成员 认真地帮助您完成了首次使用。为您提供优质的支持是我们的首要任务。 感谢您的信任！
Very prompt support and help from the team Best part is they have a free version for 1 product, and they have wonderful service even after using the app for a while!
Hi Star Maps UAE, Thank you for your feedback! We're glad our team member Deep was able to assist you quickly. It's great that you find the free version useful for starting out. Providing excellent customer service is important to us. Thank you for choosing us!
super helpful in helping me out! Would recommend
Hi SWEETLY, Thank you for your feedback! We're glad to hear that our team member Deep was super helpful. Your recommendation means a lot to us. Thanks for your support!
Very helpful and efficient! Cant wait to use my new found knowledge. Easy to schedule and attend the meeting.
Hi WhitePansy, Thank you for your review! We're glad to hear you found our service very helpful and efficient. We're excited to see how you use your new knowledge moving forward. Thank you for being a valued user!
Easy to use and works well. Just check shopify doesn't expect you to upgrade your theme, without telling you, so the app stops working with the old theme.
Hi Fox Whistle, Thank you for your feedback! We're glad to hear that you find the app easy to use and effective. We strive to provide a seamless experience for our users. We appreciate your support!
It has been stable in what I use it for. Support from Product Options & Customizer--although only had to use it a couple of times in the past 5 yrs--is always quick, courteous and resolves the issues in a timely fashion.
Hi Chocolate Hangover, Thank you for your feedback! We're glad to hear the app has been stable for your needs. It's also great to know that our support team has been able to assist you promptly and courteously whenever needed. Providing high-quality customer service is important to us. We appreciate your continued trust in us!
Helped with everything i was in a need of and even coded stuff I needed fixed :)
Hi Dragonfly Ink, Thank you for your feedback! We're pleased to hear that we could help with everything you needed, including coding fixes. Thanks for being a valued user!
very helpful
Hi 2BOTS Awards Signs Apparel, Thank you for your feedback! We're glad to hear that you found the app very helpful. We appreciate your support!
I recently integrated the Product Options and Customizer app into my Shopify store to enhance my customers' online shopping experience. During the setup of my first item, I missed a step and needed some help. Using the conveniently located chat option on the homepage, I was connected with a representative in seconds. Shevaughn assisted me— He was knowledgeable, helpful, funny, and responsive. I am extremely pleased with my choice of this application. Thanks for being awesome!
Hi CJ'z Creationz, Thank you for your review! We're glad our team member Shevaughn was knowledgeable and helpful during your setup. Providing excellent customer service is one of our core values, and we're happy you're pleased with your choice of our app. Thanks for being sharing!
Really happy with the app and the tech team is extremely helpful (and quick) with changes.
Hi The Lanam Shop, Thank you for your feedback! We're glad to hear that you’re happy with the app and that our tech team has been extremely helpful and quick with changes. We appreciate your continued support!
I'm currently using Premium Customizer for $29.90/month. They do have WhatsApp support. However, the app only functions correctly if the theme is set to direct customers to the cart page when they add products to their cart. I offer an option where customers can choose to either view the cart or continue shopping after adding an item. I’ve spent over 10 hours creating these options and products, but when I check the cart, it incorrectly shows a total of $1,878,800.00 and support hasn't been able to fix this issue. The only solution is to configure is to have the cart button to redirect to the cart page immediately after a customer adds a product, which will decrease the sale conversion, I just wanted to have +100 variant option for few of my products but I'm gonna have to use a different app. Don't waste your time if you don't want this option. Although they helped me on support very well through Whatsapp.
Hi Chalet Et Ceci, Thank you for your detailed feedback. We're sorry to hear about the issues you've encountered with the cart functionality and the frustration it has caused. While we're glad our support team was helpful via WhatsApp, we understand that the solution provided is not ideal for your business. Your input is valuable, and we will continue to work on improving our app to better serve merchants who use our customization charge pricing and AJAX carts together. Thank you so much for sharing this helpful feedback with us!
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