All reviews

Rating Breakdown

  • 5
    89% (904 ratings)
  • 4
    5% (51 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (40 ratings)

Reviews with Text

  • 98% (997)
Review RSS Feed Review RSS Feed

4 / 5 Share

March 11, 2024

We used this app for almost two years and it worked well. We changed some of our product lines and no longer needed the app. Shevaughn was tremendous in helping with closing the account and helping me with a couple of technical issues.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi Utopia Products, We're sorry to see you go, but completely understand that the needs of your business can change. We're thrilled to have the privilege of serving merchants such as yourself. Thank you in particular for recognizing Shevaughn, who is an absolutely outstanding employee. If your product lines change again, we will always be here to assist you!

5 / 5 Share

March 11, 2024

Absolutely FANTASTIC service, super fast response and so helpful, I am so impressed and really pleased with the service, I was getting extremely stressed trying to figure out what was happening and you solved it quickly and efficiently. Thank You so so much

Using app

Over 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Fun Printz, Thank you for taking the time to leave us this nice review! Our support team is highly dedicated to making our merchants' lives as stress-free as possible. We are always here to assist, please do not hesitate to reach out to us!

5 / 5 Share

March 10, 2024

Very kind support, very helpful!

Using app

About 1 hour

Total reviews

7

Average rating

5.0

Developer Reply

Hi XXOO Pets Family, Thanks for the nice review! We're super happy that you received such great support from our team. We're always here to assist!

4 / 5 Share

March 8, 2024

Customer support was great. Walked me through exactly what needed to be done and should have my app error fixed! Shevaughn was very helpful. Thank you

Using app

Over 6 years

Total reviews

1

Average rating

4.0

Developer Reply

Hi Next Level Sports, Thanks for the nice review! Shevaughn is an excellent team member and we're thrilled that you had a great experience with our support team. Please always feel free to reach out to us!

5 / 5 Share

March 8, 2024

Works

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Wild Poppy, We're happy to hear that the app is working well for you. Feel free to reach out to us if you have any needs!

5 / 5 Share

March 6, 2024

great customer service and great product!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi PME Tuning LLC, Cheers! We're so happy that you are having a great experience with our product and the support team behind it. We're always here to assist you!

5 / 5 Share

March 13, 2024

Wonderful app and excellent tech support. Highly recommend. Could not do business without it. I would like to add that support goes above and beyond to help solve problems that are unique to our products. They even created a video to show me how to make the updates myself. Very much appreciated.

Using app

Over 3 years

Total reviews

9

Average rating

5.0

Developer Reply

Hi PraiseBanners, We're thrilled to read this review! Our development team works hard to ensure that the app is impactful for our merchants and we're always striving to provide the best possible service. Thanks again for taking the time to give us feedback!

5 / 5 Share

March 6, 2024

Gran aplicación, mejor servicio de soporte. Tuve problemas con la configuración y me ayudaron en todo momento. Había probado otras similares y esta es la que me ha funcionado mejor :)

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hola Nomadic State of Mind, Gracias por la amable palabra! Estamos muy contentos de que haya tenido una gran experiencia con nuestro equipo de soporte. Siempre estamos aquí para ayudarlo!

5 / 5 Share

March 6, 2024

The customer service is amazing!!

Store

GIBBON

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Hi Gibbon, Thanks for the kind works! We're thrilled that you had a great experience with our team and are grateful to have you as a client!

5 / 5 Share

March 4, 2024

Super fast help! I was having a tiny issue and within minutes Deep solved it. Thank you so much!

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi A Second Time, Thanks for taking the time to leave us this nice review! We take great pride in the quality of our customer support team and Deep is an excellent contributor. We're always here if you need us!

5 / 5 Share

March 4, 2024

Excellent and timely customer service. The app works very well.

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Great Gift World, Thanks for the kind words, please do not hesitate to reach out to us for any future needs!

5 / 5 Share

March 4, 2024

Service is awesome! Thank you Shevaughn.

Using app

Over 10 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi OttawaTeamShop, Thanks for the nice review, Shevaughn is a rockstar on our team!

5 / 5 Share

March 2, 2024

Brilliant support! Very helpful

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Themed, Thanks for the kind words! We're always here to help!

5 / 5 Share

Feb. 26, 2024

Great app, it was easy to set up, and all necessary customizations in place in no time. The tutorials are easy to follow and the process is painless. I did require the help of the team, as an update to the theme broke the configuration. Manage to have the store back online with the customizations in place in no time.

Using app

19 days

Total reviews

2

Average rating

5.0

Developer Reply

Greeting thebigword B.V., It is great to hear that our tutorials were easy to follow and even better to hear that you reached out to get help when you needed it. Thank you for leaving us this review. We are here to help you anytime you need. The Support Team

5 / 5 Share

Feb. 26, 2024

Was having issues installing the app and the guys were super helpful and solved all my issues. Would recommend!

Using app

31 minutes

Total reviews

5

Average rating

4.2

Developer Reply

Hi there Safelight Berlin, We are so glad you reached out to us when you were having issues! Thank you for acknowledging the support you received and for leaving us this review. We are here to help anytime you need us. The Support Team

5 / 5 Share

Feb. 23, 2024

I just started working with this app, but I'm very happy so far. Customer support has been extremely helpful.

Using app

About 10 hours

Total reviews

1

Average rating

5.0

Developer Reply

Greetings Rubysaurus Creations, Thank you for leaving us this review. We are happy that our customer support team was able to assist you with your set up. We are here anytime you need us! The Support Team

5 / 5 Share

Feb. 23, 2024

Product has some really great features that can help your store work better for your customers!

Store

My Store

Using app

About 2 hours

Developer Reply

Hello My Store, Thank you for this 5-star review of Product Options & Customizer. It is great to hear that the app has the features you are looking for to boost your sales. We appreciate your business! The Support Team

5 / 5 Share

Feb. 22, 2024

Nice customer services The cs Shevaughn helped us a lot

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hi there CityRocker Ltd, We appreciate your 5-star review! It is great that Shevaughn was able to help you get set up. We are here to help anytime you need us. The Support Team

5 / 5 Share

Feb. 22, 2024

We use this app to allow our customers to add personalisation to some of products. It works really well and is easy to set up and use. We have only needed tech support once so far and the team were super quick to reply and sorted the issue for us straight away.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there ByJenny McCarthy, Thank you for this fantastic review of Product Options & Customizer. It is great to hear that you had easy set up and that you reached out when you needed assistance. We take pride in offering fast resolution to our customer needs. Do not hesitate to reach out anytime you need us. The Support Team

5 / 5 Share

March 3, 2024

A great app for all those is product customization business. I am more than pleased with level of professional assistance from the team. Their response is timely and always go an extra mile to answer your query. The upload of the images into Shopify is seamless when using this app.

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there Photo Gifts Online, We love to hear that Product Options & Customizer is giving you the customization that you are looking for. Thanks for giving us this great review. The Support Team