Product Options & Customizer
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,759
chart
#481
All reviews
Rating Breakdown
Review RSS Feed
Jan. 26, 2024
Its a great product and they are very helpfull for showing what the app can do !! taking a lot of time !
Hi there PersonalGlasses, Thanks for acknowledging our support team and leaving this review. We love to help merchants navigate through the product to assist in getting all of the options that you need. Let us know if you need anything! The Support Team
Jan. 26, 2024
It has a variety of features and functions. Customer service is courteous and responsive.
Hello R + store, Thank you for taking the time to leave this review of Product Options & Customizer. We love to hear that you had responsive customer support and that the customization is what you need for your store. We are here if you need us! The Support Team
Jan. 24, 2024
First time user here. Amazing support, very friendly and helpful and fast. I'm gonna stick around.
Hi there Custom Additions, Thanks for leaving us this review and we are glad you are here! Our support team strives to give the best customer experience ever and if you need us for anything, please do not hesitate to reach out! The Support Team
Jan. 22, 2024
Great app with the needed options and easy to use. Great Customer support the few times needed
Greetings Twisted ShifterZ, Thank you for writing this review of Product Options & Customizer and our support services. We are here to help anytime you need it to get your business up and running the way you want it to be. The Support Team
Jan. 22, 2024
Excellent customer support from Shevaughn.
Hello Designer Bee of New England, We are happy to hear that Shevaughn gave you great customer support and we appreciate you acknowledging this! The Support Team
Jan. 22, 2024
Very good tech support. Recommend
Greetings agamat, Thank you for recognizing and recommending our support services. We appreciate your business. The Support Team
Jan. 21, 2024
Aman is great with app and product customisation support. I ended up choosing this app for my product customisation because of their exceptional customer support. Thanks!
Hello Bambi Bags, We appreciate you taking the time to recognize Aman's support and the value you received from him. We take pride in offering the best customer support service we can offer. Welcome to Product Options & Customizer. We are here if you need us! The Support Team
Jan. 21, 2024
Great Customer Service!
Greetings Rock Island Signs, Thank you for reviewing our support services. Let us know if you need anything. The Support Team
Jan. 21, 2024
10 out of 10. A great app and even better support / service. This has made it really easy for my customers to fully customise there product. Why i didnt use this sooner i dont know. Thanks Olly.
Hi there SINK GOLF, Thank you for leaving us this review of our app and support services. We are glad you reached out to get assistance to help with your customization needs. We are here to help anytime you need us! The Support Team
Jan. 20, 2024
I signed up for the free trial tonight and had some trouble getting everything setup. I reached out via chat and Aman helped me right away. Very prompt and so helpful to get my customization working. Thank you!
Hi there K&J Keepsakes, Thank you for leaving us this great review! We are so happy that you reached out for assistance and that Aman was able to quickly help you out. It is great that Product Options & Customizer is able to provide you with what you need for your store. The Support Team
Jan. 19, 2024
Thank you for your quick response and help i appreciate very very much
Using app
About 2 months
Total reviews
1
Average rating
5.0
Greetings Ravadino - Gifts For Your Loved Ones, Thank you for acknowledging our support services. We are glad we could help you! The Support Team
Jan. 19, 2024
I tried a few other apps but they just werent meeting my needs.This is when i downloaded this app. I cant recommend it enough as i can add in any product option i need. it has solved all my problems for my site. I also cant recommend the live chat tech support enough, Shevaughn was very friendly and helpful and helped me solve my problem in under 20 minutes.
Hello ABCDesignz, Thank you for taking the time to write this fantastic review. It is great to hear that Product Options & Customizer is what you need for your store and that Shevaughn was able to assist you with your set up! We are here if you need us and we appreciate your business. The Support Team
June 17, 2024
This app constantly crashes, you have to check it everyday to ensure its options are working. Today noticed options were missing, clicked on app, it had an update of the app. App updated and now I can't see any of my account information. Page comes up blank. Been waiting on support response all day. Customers cannot check out due to issues on the listing not showing. it's good when it does decide to work. but the inconsistency is truly getting annoying.
Hi JAS CRAFT CREATIONS, We are aware that you are experiencing an issue where product options seem to be getting duplicated when creating new products. Unfortunately, we have not been able to replicate the issue yet. Our team will be reaching out to you shortly to arrange a meeting so that we can observe the issue and troubleshoot it with you in real-time. Regarding the issue with the email associated with your account, this typically comes from the email associated with your Shopify account, which we cannot alter. We were able to manually update your email address in our system to rectify this, but we still recommend that you doublecheck Shopify to ensure that the correct information is there as well. We're sorry for the inconvenience this has caused and are determined to make this right for you. Update 1/30/2024: The problem you are experiencing is due to duplicating a product. When you do this, all of the options show up on the duplicated product. In order to get past this, you will have to create a new product instead of duplicating. We attempted to meet with you regarding your concerns and you did not want to get on a Zoom call. A representative of our team has also sent you an email. We are going to be attempting to have a call with you within the next 24 hours to assist you. We would appreciate being able to walk with you through everything that you need.
Jan. 14, 2024
Hi Creative Carpets, Thanks for the 4-star review! Feel free to reach out for any assistance!
Jan. 9, 2024
My name is Shahar, I'm using the Product Customizer app for 5 years with my website. Now I created another website and needed some technical support. It was easy to schedule a meeting at my time We started the meeting at the selected time by "Microsoft Teams", it took for Shevaughn and me to solve the issue in a few minutes. Shevaughn was so patient with me during the meeting and super professional! it gives confidence to know there is an excellent service and technical support, this is so important. Thank you Shevaughn and Product Customer team for an excellent app and support.
Hello Shahar, Wow, this is an amazing review! We so appreciate you taking the time to express your ease of experience with scheduling a meeting with Shevaughn and troubleshooting your issue with quick results. We definitely strive to provide this ease of experience for all of our merchants. Thank you for acknowledging our app and our team! We are here when you need us! The Support Team
Jan. 8, 2024
Ive tried several apps for weeks and always stumbled with issues, this one has been the best so far, definitely sticking with it and they have the quickest customer support! Deepanjoy helped me witha minor issue within minutes and my store is ready to launch!!!
Greetings Proud Promo Merch, Thank you for leaving us this great review. We are so happy that not only was Deepanjoy able to give you the customer support you needed, but that the app is one that you can benefit from. Please do not hesitate to reach out to us with any support you need. We are here to help! The Support Team
Jan. 8, 2024
Always quick to help sort out any issues. Very polite and helpful. Cannot fault. Thanks particularly to Shevaughn for being so patient.
Hi there Sketch.Stitch.Love Ltd., We appreciate you recognizing our support team. Shevaughn is an amazing team member and we are lucky to have him. Thanks for leaving this review and do not hesitate to reach out for anything. The Support Team
Jan. 8, 2024
It is a great app, and I am shocked that the team decided to have a free plan for such a great app, I did run into problems with my theme but the support team was super helpful and also responded to all my messages way faster than expected. Great Product, Would recommend. But, as a little heads up, You do need to have a Shopify store 2.0 theme for it to work!
Hello SegPrint Studio, Thank you for leaving this great review and giving information to future merchants regarding Shopify 2.0 theme. We are glad that you reached out to support for assistance once you needed it. That is what we are here for! The Support Team
Jan. 7, 2024
Really helpful;
Greetings Blazin Butterflies, Thanks for leaving us this review! We are happy that we could help you. The Support Team
Jan. 7, 2024
I have been using this app since I first started using Shopify, so since 2015 IIRC. It is perfect for highly customizable with many variations and, best of all, live chat tech support is FANTASTIC!! Last week I updated to a 2.0 theme and had no idea product customizer wasn't working ... not until I started looking at orders and realized there was no customization data present. I submitted as many screenshots as I could of all my efforts to fix the problem, created a staff account, and the Product Customizer team got everything working again within minutes. I'm so relieved! Thank you so much :)
Hi there justthegoods, What a great review you left us! We really appreciate you taking the time to detail this review and acknowledge the support you received in setting up your new 2.0 theme. We strive to assist in every way that we can and we are here for you when you need us. Thank you for being a valued merchant! The Support Team