Product Options & Customizer
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,759
chart
#481
All reviews
Rating Breakdown
Review RSS Feed
Dec. 26, 2023
Your app has been frequently experiencing errors recently. This is the third time it has malfunctioned. The support team does not seem to understand the issue, even though I have explained it in detail. The chat window was closed before our conversation was concluded
Hi ChipteeAmz, We are sorry you are experiencing issues with our application. We have found that when you are using Pagefly with our app without doing an integration, all files do not get pulled over, hence the problems you experienced. The same is true if you happen to change the theme, integration must be done. The Product Options & Customizer Team
Dec. 8, 2023
10/10 customer service. Shevaughn was a huge help & very knowledgeable. The app does exactly what i was looking for. Would recommend
Hi there Bijoux D'Amour, We are happy to receive this outstanding review of the app and our team member, Shevaughn. Thank you for acknowledging his assistance that he provided! We are here to help anytime you need us. The Support Team
Dec. 8, 2023
This app is amazing and the customer service is OUTSTANDING. Highly recommend!
Greetings Kate's, It is great to hear that you had outstanding support services from our team in setting up your app. Thank you for acknowledging this and do not hesitate to reach out again if you need it! The Support Team
Dec. 8, 2023
Great service, and extremelllllllly thorough highly recommend
Hello The Motorcycle Collection, Thanks for acknowledging the service you received from our support team. We are happy they were able to assist you and give you what you needed for your app. The Support Team
Dec. 6, 2023
New to the app, very happy with the options provided and most of all the customer service. Both Nicoz and Shev were able to guide me step by step to install new features to my website and made a huge task feel quick, simple and easy to learn. Very excited to progress further and see what new features I can use. Thanks
Hi Dilmeet Kaur, This is a great review and we appreciate you leaving it for us! We love to hear that you are happy with the options and the customer support team. It is great that both Shev and Nicoz were able to give you the direction you needed to get your features on your website. Thanks for using Product Options & Customizer. The Support Team
Dec. 6, 2023
I wasn't able to get the customer's images to be added to their orders but customer service got everything fixed super quick!
Hi there AI Petstore, We are so happy that you reached out to us to get resolution to your store needs and that we could quickly help you! Thanks for acknowledging our support services and Product Options & Customizer. The Support Team
Dec. 6, 2023
Although it has been a little challenging figuring things out Shevaughn at customer service has helped me to fix the things I need to fix to give my customers the best shopping experience possible.
Greetings Gift Hut USA, Thanks for reaching out to us to help you get your app set up to promote the best experience for your customers. Shevaughn is a great support team member and we appreciate you acknowledging his assistance. Please reach out if you need anything else! The Support Team
Dec. 6, 2023
This is 100 the BEST Product Options & Customizer App! Very easy to setup and user friendly layout. The tech support team was also amazing. I needed some help with my shop's custom options and they were so quick to respond I was impressed and the service was so outstanding. Highly recommend this app for any product options and customization!
Hello Laser Cut Customs, What a fantastic review to read! We appreciate you acknowledging the app and the amazing support team we have in place to assist merchants such as you. Product Options & Customization is a great app with proven results and we are glad to have you as a valued merchant. Let us know if you need anything! The Support Team
Dec. 5, 2023
App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor. I am not used to getting this runaround. This is a critical issue that is preventing us from making sales in Canadian (CAD) dollars. We had just released our product and we have this less than ideal experience with Product Customizer, which is a shame :-(. We have 8 days left on the trial, and so far not a good experience. We really wanted this to work.
Hi Bird Board, We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and resolved the issue, which stemmed from fixing the Item customization product price at $25 for each market when it should only be $0.01 we have adjusted this for you and are terribly sorry about the delay. The Support Team
Dec. 4, 2023
Really great app that does exactly what you want it to! The support team are so responsive and helpful should you get stuck or confused! Easy to use, easy to customize, fantastic for your store
Greetings The Bauble Studio, It is great to hear that Product Options & Customizer has been a great app for your store. We are happy that the support team was able to quickly assist you and help you customize the options you needed to promote success. Thanks for taking the time to recognize us! The Support Team
March 25, 2024
It has been about 3 years now and each time I have issues they fix them within 1 hour. I truly recommend. God bless everyone, the Lord Jesus Christ be with you all.
Greetings Flawlessraiders.net, Thanks so much for your excellent review! We love to hear that you have benefitted from Product Options & Customizer for over 2 years and that you have been able to use our great support team to assist you. We value your business! The Support Team
Nov. 30, 2023
Excellent App with Outstanding Support!
Hello Delicate Leather, Thank you for taking the time to leave us this 5-star review! We are happy to hear that the app and support is what you were looking for! The Support Team
Nov. 22, 2023
Hi Letter C design, Thank you for leaving this 5-star review. We appreciate it! The Support Team
Nov. 16, 2023
Works as expected and the support team are v quick and helpful
Hi there Teerific, We appreciate your positive review. Thanks for recognizing the app and the support team. We strive for being as quick as possible and giving you the solutions you are looking for. The Support Team
Nov. 16, 2023
Amazing Support
Store
My Store
Using app
4 months
Greetings My Store, Thanks for the 5-star review. We are happy you had amazing support! The Support Team
March 9, 2024
Shevaughn & Deep has been the best customer service person that I've worked with so far in any sort of technical issues. First time we had an issue with the liquid error code for our customizer and our customization was not working on our site for several hours. Shevaughn was so amazing in helping us resolve the problem. He is very patient and quickly responded to all my questions. After that I've contacted several times in regards to help with the customizer app and every time Shevaughn was so quick in resolving the issue and took his time to listen to all of our questions and explain everything very clearly. Love the customer service and we've been using this app for several years and didn't have a lot of issues with it.
Good day to you I STOLE MY BOYFRIEND"S SHIRT! This is a fantastic review, and we appreciate the time you took to write it as well as the acknowledgement you gave to our team members, Nicoz and Shevaughn. We strive to give this type of support to our merchants, and it appears that you got what you needed as a result. We are here to help if you need us again. Thanks for being a valued merchant! The Support Team
Nov. 9, 2023
Although the app unfortunately did not work for my store as it doesn't allow dynamic pricing, the customer service, and Aman particularly, was incredible. So extremely happy to help and always there to reply to questions. That in itself makes the experience so much better.
Hi Meraki Scrubs, It is great that you were able to leave this review even though our features were not what you were looking for! We know that Aman is an amazing representative, and we are happy that he could guide you through the process. The Support Team
Nov. 8, 2023
Fixed my issue right away fantastic customer service.
Hi there Jenson Designs, We are super happy that you were able to get the results you wanted by reaching out to our support team! Thank you for acknowledging our support with this review. The Support Team
Nov. 8, 2023
THIS WAS EXACTLY WHAT I WAS LOOKING FOR I WAS ABLE TO GET SOMEONE TO WALK ME STEP BY STEP THROUGH HOW TO ADD EXACTLY WHAT I WANTED TO MY STORE 10 OUT OF 10
Greetings By Dannie, We love this review and the kudos you gave to our support team! Thanks for being a value merchant and especially thanks for reaching out to get the help you needed. The Support Team
Nov. 7, 2023
I've been using this app for over 7 years now, it works well. I've had the occasional glitch, but the tech support has been outstanding. A recent issue was sorted within 10 minutes of me raising a case. I would definitely recommend.
Hello Bella & Bow, Thank you for being a valued merchant and leaving us this great review! We are happy that you reached out to us and received the assistance that you needed quickly and was able to reach resolution. We are here for you whenever you need us. The Product Options and Customizer Team