PC ‑ Custom Product Options
Product Options & Customizer | Personalize Product Variants
Rating
4.7
feedback
1,014
chart
#501
All reviews
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Sept. 6, 2023
Their app is great. Customer service and support line even better!
Greetings Truphae, Thank you for taking the time to give us this great review! We love that you reached out and received the help you needed to set up your app the way you wanted it. It is great to hear that Product Options and Customizer can benefit your store. Stephanie and the Customer Support Team
Aug. 29, 2023
Customers can select a bundle and select the options they want however upon the invoice the selections the customers have made do not appear on your invoice
Hello Summer Set Lashes, We are sorry that our invoice did not contain the detail that you wanted for the bundle you selected. From our internal investigation, we noticed that over the last 10 days, you have worked with all of our Customer Support team members to assist you each step of the way. We noted that our app brought all customization data to checkout, however our team noticed that you had a bundle feature that appears only at checkout and that may be the issue you are experiencing. We would appreciate the opportunity to do some test without that feature being enabled to assist you. We will be reaching out to you to go over this testing and the results it brings to help identify where the concerns may be. Stephanie and the Customer Support Team
Aug. 29, 2023
We can easily enable customization for new products with just a few clicks. Really cool! Great additional options.
Hi there Pole, Thank you for taking the time to leave us this awesome review! We love that you are able to customize your products easily and that Product Options and Customizer works for your store. Stephanie and the Customer Support Team
Aug. 28, 2023
A must have for any Shopify store owner. Opens up new worlds of potential for ordinary products and makes them incredible! Support staff is super friendly and helpful with tech support!
Using app
8 months
Total reviews
1
Average rating
5.0
Greetings to you North Rockland Athletics powered by Fleet Fundraising, We appreciate you leaving this awesome review! We are ecstatic that you can see this app as a must have for store owners around the globe that want to make their ordinary products stand out. We also appreciate that you were able to use our support team to assist you with your technical needs. Product Options & Customizer is perfect for your store! Stephanie & The Customer Support Team
Aug. 28, 2023
Great App. Works very good. Customer support is 24/7 in chat. Great service! 100& recommend this app. Thank you
Hello there ZITOCASES, Thank you for taking the time to leave this 5-star review. We appreciate that you were able to use our customer support to assist you with setting up your app the way you want it to work. It is great to hear that Product Options and Customizer can benefit your store. Stephanie and the Customer Support Team
Aug. 24, 2023
The Support form Nicoz was Great, he helped me well! The Support is even available at 2 AM (UTC+2). The App is also working well! Also very easy to use, and there are a lot of options to customize.
Hi there Raindrop Care & Home, Thank you for leaving us such a great 5-star review. We love to hear that Nicoz was able to give you great support and help you with all of your customization you wanted for your store. That is what is great about Product Options and Customization, the ability to make it your own! Stephanie and the Customer Support Team
Aug. 16, 2023
We've just begun using this app, and I ran into a couple of issues related to our Shopify theme. I chatted with support twice in one day and Shevaughn was so helpful...both in solving my problem and in thinking ahead to another issue that might trip us up in the future. I really appreciated it!
Hello there KC Merch Co, First and foremost, thank you for the great review and for reaching out for support when you needed it! We are ecstatic that Shevaughn could step up and assist you with your needs in setting up your Product Options and Customizer app and that he was able to identify the future needs. We take pride in our customer support service and we love that you have found what you need in Product Options and Customizer. Stephanie and the Customer Support Team
Aug. 11, 2023
It works great, and if you happen to have an issue, their tech support is extremely fast and efficient!
Greetings to you gruporosadorodriguez, Thank you for taking the time to give us this great review. We are happy that our tech support could quickly assist you and that our app works great for your store. It is always fantastic that Product Options & Customizer can do what is needed to customize your products! Stephanie & The Customer Support Team
Aug. 7, 2023
I had some issues you today, trying to move some blocks around and making sure I set my Wizard up correctly. Kevon helped me twice, and he was amazing!
Hi there NYTEX Pro Shop, Thank you so much for your 5-star review. It is awesome that Kevon could step up and assist you with your desired set up. We appreciate that Product Options and Customizer can benefit your store! Stephanie & the Customer Support Team
Aug. 3, 2023
I am still learning how to fully use this app. But I have to say the customer support is AWESOME! Once a live person is on, which was quick, it's a live person who jumps right in. No bot making you spin your wheels. Shevaughn was great and has given top-rate customer service!
Greetings Frances Moon, Thank you for taking the time to leave such a great review! We are happy that Shevaughn was able to provide awesome, quick service for you. We love it that Product Options & Customizer is benefiting your store and we are here to help with whatever you may need. Stephanie and the Customer Support Team
Oct. 12, 2023
Best customer service! I had a weird issue and couldn't figure it out no matter what I tried. Their support team stuck with the issue until it was resolved. They're wonderful to work with.
Hi Fancy Pants Boutique by Nancy, Thank you for your 5-star review. We are glad that Aman was able to apply his help and knowledge to assist you with all of the features you have available. Product Options & Customizer is perfect for your store. Stephanie & the Customer Support Team
March 4, 2024
Had a great customer service experience today. We just upgraded our theme and had an issue with the Product Options & Customizer app which we've been using for several years now. Opened the chat on their site and they had it solved for us in 5 minutes. Doesn't get better than that. Thanks. Update: had another small issue today and once again, 5 minutes and all fixed. Thanks again!
Hello Ted's Cigars, Thank you for your 5-star review. We are glad that you had fast customer service and that we were able to assist you! Thank you for being a long-term customer. It is great that Product Options & Customizer is benefiting your store. Stephanie & the Customer Support Team
July 24, 2023
We are on the basic plan. It is great. Good customer support. Highly recommended app if you want to have a variety of options on your products.
Hello PhonoLab, Thank you for your positive review. We are happy that you had good customer support. Product Options & Customizer is perfect for your product offerings. Stephanie & the Customer Support Team
July 24, 2023
We've been using this app for years with no difficulty. We had a recent issue with it after we updated our theme, but customer service fixed it within an hour of being notified of the issue. Excellent service.
Greetings Booster Club Sales, Thank you for the glowing review and thank you for being a valued customer. We are happy that you reached out to support and was able to get the service you needed for your updated theme. It is great to hear that Product Options & Customizer is supporting your store needs. Stephanie & the Customer Support Team
July 24, 2023
In the beginning, it took about 5 minutes to understand the functions. The support has additionally answered the last questions very quickly and helpfully. Individual adjustments were even made within 10min after the request. Thanks for the quick help, we will test the "product options" and see how the store users like it. Keep up the good work
Helo Hook, Slice, and Friends, Thank you for your 5-star review. It is great to hear that you were able to utilize our support team to help you understand the functionality of Product Options & Customizer and get quick resolution to your needs. Your store looks great! Stephanie & the Customer Support Team
July 14, 2023
We’ve been using app for several years to add custom options to products and it has always worked seamlessly for us. But they really stand out from a support perspective. In our migration to a 2.0 theme, they went above and beyond to ensure the app was installed and working before we published. Good support is not a given anymore, but this company really shines. Well done and we highly recommend.
Greetings Mellow Monkey, Thank you for the 5-star review. We love that your migration to the 2.0 theme went smoothly with our customer support assistance. We are here for you whenever you need us. It is great to hear that Product Customizer is benefiting your store! Stephanie and the Customer Support Team
July 13, 2023
Not Good Customer Service. I have a problem with the theme but I have been waiting for more than 1 week and no one has solved it
Hi Style My Pride, We’re very sorry that it is taking so long to resolve the issue with your theme. This is not representative of the customer service that we intend to provide and we are committed to resolving this for you. The specific theme that you are using has Ajax components that omits data from the cart. There is a potential fix that we can implement, but we will need to work with your theme developer. We are reaching out to you to coordinate a meeting with your theme developer so that we can jointly determine a resolution for the issue. Stephanie and the Customer Support Team
July 12, 2023
Such a great app to have when you need to add product variants in your shop. The person who helped me made sure that I set up the product correctly! I'm currently using the free plan as, right now, I only need to customize one product in my shop but will switch to the paid version once I need to customize more products in my shop!
Greetings Seaside Haven Candle Company, We appreciate your 5-star review and we are glad that you recieved the assistance you needed to set up your product. It is always great to hear how Product Options and Customizer can make your product stand out! We are here to assist you with anything you may need. Stephanie & the Customer Support Team
July 3, 2023
app is easy to use and customer service helped A TON! Was having an issue getting to the next steps in the setup wizard but was easily fixed and they were quick to reply
Hello Sugar Pop Fizz, Thank you so much for the 5-star review. We are so glad that the Customer Support team was able to assist you with the setup wizard. Your store looks amazing! It is great that Product Customizer is working for you. Stephanie and the Customer Support Team
June 28, 2023
Great service and product. Emailed a few times to ask for help with the system and they’re always very quick at replies and very helpful with what I need
Hello Spoken Gifts LTD, Thank you for your glowing review and we appreciate that our quick service has been helpful to you! The large selection of personalized gifts on your site looks fantastic. We are very happy that Product Customizer can add value to your store. Stephanie & the Customer Support Team