Product Options & Customizer
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,759
chart
#481
All reviews
Rating Breakdown
Review RSS Feed
Aug. 28, 2023
Great App. Works very good. Customer support is 24/7 in chat. Great service! 100& recommend this app. Thank you
Hello there ZITOCASES, Thank you for taking the time to leave this 5-star review. We appreciate that you were able to use our customer support to assist you with setting up your app the way you want it to work. It is great to hear that Product Options and Customizer can benefit your store. Stephanie and the Customer Support Team
Aug. 24, 2023
The Support form Nicoz was Great, he helped me well! The Support is even available at 2 AM (UTC+2). The App is also working well! Also very easy to use, and there are a lot of options to customize.
Hi there Raindrop Care & Home, Thank you for leaving us such a great 5-star review. We love to hear that Nicoz was able to give you great support and help you with all of your customization you wanted for your store. That is what is great about Product Options and Customization, the ability to make it your own! Stephanie and the Customer Support Team
Aug. 20, 2023
I am not sure what i am missing but this app doesn't work. None of the options i created and added to my products doesn't show on the product page and i don't know what to do.
Store
My Store
Using app
4 days
Hi My Store, We’re sorry that you’ve had trouble installing and configuring our application. Based on your comments here, you would definitely benefit from a complimentary onboarding session which we offer to all merchants. According to our records, our support team had reached out to you a couple of times with a request for collaborator access in order to assist, but it seems that you did not see or respond to those messages. A member of our team will call you to schedule an onboarding session so that we can ensure that the app is installed and configured according to your expectations. We’re very confident that we can get this fixed for you. Stephanie and the Customer Support Team
Aug. 16, 2023
We've just begun using this app, and I ran into a couple of issues related to our Shopify theme. I chatted with support twice in one day and Shevaughn was so helpful...both in solving my problem and in thinking ahead to another issue that might trip us up in the future. I really appreciated it!
Hello there KC Merch Co, First and foremost, thank you for the great review and for reaching out for support when you needed it! We are ecstatic that Shevaughn could step up and assist you with your needs in setting up your Product Options and Customizer app and that he was able to identify the future needs. We take pride in our customer support service and we love that you have found what you need in Product Options and Customizer. Stephanie and the Customer Support Team
Aug. 11, 2023
It works great, and if you happen to have an issue, their tech support is extremely fast and efficient!
Greetings to you gruporosadorodriguez, Thank you for taking the time to give us this great review. We are happy that our tech support could quickly assist you and that our app works great for your store. It is always fantastic that Product Options & Customizer can do what is needed to customize your products! Stephanie & The Customer Support Team
Aug. 7, 2023
I had some issues you today, trying to move some blocks around and making sure I set my Wizard up correctly. Kevon helped me twice, and he was amazing!
Hi there NYTEX Pro Shop, Thank you so much for your 5-star review. It is awesome that Kevon could step up and assist you with your desired set up. We appreciate that Product Options and Customizer can benefit your store! Stephanie & the Customer Support Team
Aug. 3, 2023
I am still learning how to fully use this app. But I have to say the customer support is AWESOME! Once a live person is on, which was quick, it's a live person who jumps right in. No bot making you spin your wheels. Shevaughn was great and has given top-rate customer service!
Greetings Frances Moon, Thank you for taking the time to leave such a great review! We are happy that Shevaughn was able to provide awesome, quick service for you. We love it that Product Options & Customizer is benefiting your store and we are here to help with whatever you may need. Stephanie and the Customer Support Team
July 27, 2023
I switched themes & needed some guidance. Nicoz was very knowledgeable & extremely helpful! App 5+ Even late at night, Nicoz responded offering to fix my new theme issues. Then the following morning and later that next day, Nicoz helped as well. Perfect app for customized products like monogramming, engraving and custom signage. Thank you for this super app! Nicoz Is awesome, 10+ stars! Having a real person, that is actually happy and eager to help your store run smoothly is a true blessing. Thanks again!
Greetings Shawn Weigman Designs, LLC Thank you for the great review and for being a long term app user. We are happy that Nicoz was able to help you with your new theme and that he stayed with you until you received resolution. We are glad that you can get the customization you want from Product Options and Customizer. Stephanie & the Customer Support Team
Oct. 12, 2023
Best customer service! I had a weird issue and couldn't figure it out no matter what I tried. Their support team stuck with the issue until it was resolved. They're wonderful to work with.
Hi Fancy Pants Boutique by Nancy, Thank you for your 5-star review. We are glad that Aman was able to apply his help and knowledge to assist you with all of the features you have available. Product Options & Customizer is perfect for your store. Stephanie & the Customer Support Team
July 26, 2023
Shevaugn and Nicoz are wonderful! Very helpful. This app is a solid addition to our shopify store. I am lookng forward to future updates!
Greetings RENDER3D, Thank you for your glowing review. It is great to hear that Shevaughn and Nicoz were able to assist you with your store. Do not hesitate to reach out if you need more assistance as you set up your store. Stephanie & the Customer Support Team
March 4, 2024
Had a great customer service experience today. We just upgraded our theme and had an issue with the Product Options & Customizer app which we've been using for several years now. Opened the chat on their site and they had it solved for us in 5 minutes. Doesn't get better than that. Thanks. Update: had another small issue today and once again, 5 minutes and all fixed. Thanks again!
Hello Ted's Cigars, Thank you for your 5-star review. We are glad that you had fast customer service and that we were able to assist you! Thank you for being a long-term customer. It is great that Product Options & Customizer is benefiting your store. Stephanie & the Customer Support Team
July 24, 2023
We are on the basic plan. It is great. Good customer support. Highly recommended app if you want to have a variety of options on your products.
Hello PhonoLab, Thank you for your positive review. We are happy that you had good customer support. Product Options & Customizer is perfect for your product offerings. Stephanie & the Customer Support Team
July 24, 2023
We've been using this app for years with no difficulty. We had a recent issue with it after we updated our theme, but customer service fixed it within an hour of being notified of the issue. Excellent service.
Greetings Booster Club Sales, Thank you for the glowing review and thank you for being a valued customer. We are happy that you reached out to support and was able to get the service you needed for your updated theme. It is great to hear that Product Options & Customizer is supporting your store needs. Stephanie & the Customer Support Team
July 24, 2023
In the beginning, it took about 5 minutes to understand the functions. The support has additionally answered the last questions very quickly and helpfully. Individual adjustments were even made within 10min after the request. Thanks for the quick help, we will test the "product options" and see how the store users like it. Keep up the good work
Helo Hook, Slice, and Friends, Thank you for your 5-star review. It is great to hear that you were able to utilize our support team to help you understand the functionality of Product Options & Customizer and get quick resolution to your needs. Your store looks great! Stephanie & the Customer Support Team
July 20, 2023
It was very easy to create an option! It was exactly what i wanted. I am a very happy user of this app. The support team is very good and they helped very fast. My problem was solved really fast!
Hello insecti, Thank you for your positive review. We are so glad that our support team was quickly helpful and able to resolve your needs! It is also great that Product Options and Customizer has made it easy for you to create your options desired for your store. We are here if you need us. Stephanie and the Customer Support Team
July 19, 2023
Bon support! Ils nous ont aidé assez rapidement, le produit répond à nos attentes, c'est de la qualité.
Greetings Joya Online, Thank you so much for your 5-star review. We are so happy that we could rapidly support you as you set up your products! We are here to help you anytime you need with Product Options and Customizer. Stephanie & the Customer Support Team.
July 14, 2023
great customer service! quick to resolve and works as expected!
Hello Unlimited Cornhole, Thank you for your positive review. We appreciate that you had great customer service and that your issue was quickly resolved. Your store looks fantastic. It is great that Product Customizer is helping your products stand out. Stephanie and the Customer Support Team
July 14, 2023
We’ve been using app for several years to add custom options to products and it has always worked seamlessly for us. But they really stand out from a support perspective. In our migration to a 2.0 theme, they went above and beyond to ensure the app was installed and working before we published. Good support is not a given anymore, but this company really shines. Well done and we highly recommend.
Greetings Mellow Monkey, Thank you for the 5-star review. We love that your migration to the 2.0 theme went smoothly with our customer support assistance. We are here for you whenever you need us. It is great to hear that Product Customizer is benefiting your store! Stephanie and the Customer Support Team
July 14, 2023
Customer service is really bad. They only care about stores that pay a lot of money. Don't expect any help from them. The way to answer is also ridiculous
Hi OneStore, We do not have any record of you reaching out to our team for support. Records indicate that you uninstalled the application on July 8th, did not reach out for support, and then posted this review on July 14th. We would be happy to assist you and will be reaching out to you immediately. We’re very confident that we can solve whatever issue you are experiencing. Stephanie and the Customer Support Team
July 13, 2023
Not Good Customer Service. I have a problem with the theme but I have been waiting for more than 1 week and no one has solved it
Hi Style My Pride, We’re very sorry that it is taking so long to resolve the issue with your theme. This is not representative of the customer service that we intend to provide and we are committed to resolving this for you. The specific theme that you are using has Ajax components that omits data from the cart. There is a potential fix that we can implement, but we will need to work with your theme developer. We are reaching out to you to coordinate a meeting with your theme developer so that we can jointly determine a resolution for the issue. Stephanie and the Customer Support Team