PC ‑ Product Options
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,785
chart
#446
All reviews
Rating Breakdown
Review RSS Feed
July 24, 2023
We are on the basic plan. It is great. Good customer support. Highly recommended app if you want to have a variety of options on your products.
Hello PhonoLab, Thank you for your positive review. We are happy that you had good customer support. Product Options & Customizer is perfect for your product offerings. Stephanie & the Customer Support Team
July 24, 2023
We've been using this app for years with no difficulty. We had a recent issue with it after we updated our theme, but customer service fixed it within an hour of being notified of the issue. Excellent service.
Greetings Booster Club Sales, Thank you for the glowing review and thank you for being a valued customer. We are happy that you reached out to support and was able to get the service you needed for your updated theme. It is great to hear that Product Options & Customizer is supporting your store needs. Stephanie & the Customer Support Team
July 24, 2023
In the beginning, it took about 5 minutes to understand the functions. The support has additionally answered the last questions very quickly and helpfully. Individual adjustments were even made within 10min after the request. Thanks for the quick help, we will test the "product options" and see how the store users like it. Keep up the good work
Helo Hook, Slice, and Friends, Thank you for your 5-star review. It is great to hear that you were able to utilize our support team to help you understand the functionality of Product Options & Customizer and get quick resolution to your needs. Your store looks great! Stephanie & the Customer Support Team
July 20, 2023
It was very easy to create an option! It was exactly what i wanted. I am a very happy user of this app. The support team is very good and they helped very fast. My problem was solved really fast!
Hello insecti, Thank you for your positive review. We are so glad that our support team was quickly helpful and able to resolve your needs! It is also great that Product Options and Customizer has made it easy for you to create your options desired for your store. We are here if you need us. Stephanie and the Customer Support Team
July 19, 2023
Bon support! Ils nous ont aidé assez rapidement, le produit répond à nos attentes, c'est de la qualité.
Greetings Joya Online, Thank you so much for your 5-star review. We are so happy that we could rapidly support you as you set up your products! We are here to help you anytime you need with Product Options and Customizer. Stephanie & the Customer Support Team.
July 14, 2023
great customer service! quick to resolve and works as expected!
Hello Unlimited Cornhole, Thank you for your positive review. We appreciate that you had great customer service and that your issue was quickly resolved. Your store looks fantastic. It is great that Product Customizer is helping your products stand out. Stephanie and the Customer Support Team
July 14, 2023
We’ve been using app for several years to add custom options to products and it has always worked seamlessly for us. But they really stand out from a support perspective. In our migration to a 2.0 theme, they went above and beyond to ensure the app was installed and working before we published. Good support is not a given anymore, but this company really shines. Well done and we highly recommend.
Greetings Mellow Monkey, Thank you for the 5-star review. We love that your migration to the 2.0 theme went smoothly with our customer support assistance. We are here for you whenever you need us. It is great to hear that Product Customizer is benefiting your store! Stephanie and the Customer Support Team
July 14, 2023
Customer service is really bad. They only care about stores that pay a lot of money. Don't expect any help from them. The way to answer is also ridiculous
Hi OneStore, We do not have any record of you reaching out to our team for support. Records indicate that you uninstalled the application on July 8th, did not reach out for support, and then posted this review on July 14th. We would be happy to assist you and will be reaching out to you immediately. We’re very confident that we can solve whatever issue you are experiencing. Stephanie and the Customer Support Team
July 13, 2023
Not Good Customer Service. I have a problem with the theme but I have been waiting for more than 1 week and no one has solved it
Hi Style My Pride, We’re very sorry that it is taking so long to resolve the issue with your theme. This is not representative of the customer service that we intend to provide and we are committed to resolving this for you. The specific theme that you are using has Ajax components that omits data from the cart. There is a potential fix that we can implement, but we will need to work with your theme developer. We are reaching out to you to coordinate a meeting with your theme developer so that we can jointly determine a resolution for the issue. Stephanie and the Customer Support Team
July 12, 2023
Such a great app to have when you need to add product variants in your shop. The person who helped me made sure that I set up the product correctly! I'm currently using the free plan as, right now, I only need to customize one product in my shop but will switch to the paid version once I need to customize more products in my shop!
Greetings Seaside Haven Candle Company, We appreciate your 5-star review and we are glad that you recieved the assistance you needed to set up your product. It is always great to hear how Product Options and Customizer can make your product stand out! We are here to assist you with anything you may need. Stephanie & the Customer Support Team
July 10, 2023
Very easy to use, had an issue but support solved it promptly. Can recommend it to anyone looking to get around Shopify's dumb limitation on options.
Greetings The Renewed Store, Thank you for the positive review. We are glad that Customer Support could promptly assist you with setting up your needs and that Product Options & Customizer is easy for you to use. We are here for you when you need us. Do not hesitate to reach out at anytime. Stephanie & the Customer Support team
July 3, 2023
app is easy to use and customer service helped A TON! Was having an issue getting to the next steps in the setup wizard but was easily fixed and they were quick to reply
Hello Sugar Pop Fizz, Thank you so much for the 5-star review. We are so glad that the Customer Support team was able to assist you with the setup wizard. Your store looks amazing! It is great that Product Customizer is working for you. Stephanie and the Customer Support Team
June 28, 2023
Great service and product. Emailed a few times to ask for help with the system and they’re always very quick at replies and very helpful with what I need
Hello Spoken Gifts LTD, Thank you for your glowing review and we appreciate that our quick service has been helpful to you! The large selection of personalized gifts on your site looks fantastic. We are very happy that Product Customizer can add value to your store. Stephanie & the Customer Support Team
July 22, 2024
Fast customer support, helped me in 10 minutes to solve the problem i had with the app. Great service
Greetings Achieve, Thank you for the 5-star review, we agree that Aman is the best! Dog owners will love those personalized harnesses and we are happy that Product Customizer can add value to your store.
June 27, 2023
Aman was very helpful and understanding of my frustrations. He was able to get the app working in no time. I am happy that I can now offer customized products to my customers.
Hello Silverlitecreations, Thanks so much for the positive review! We are so glad that you found our app helpful and Aman was able to assist you in getting the app up and running. Your collection of tumblers looks fantastic, we're so happy to see a great implementation of Product Customizer!
June 23, 2023
Truly helpful assistence, i could not solve the problem i shared the assistance email with the staff and they thought of it fantastic! this app work perfect for customize
Hello to our friends at Menu Due Forni Thank you for the glowing review. We're thrilled to learn that we were able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Stephanie & The Product Customizer Support Team
June 22, 2023
This app looks like it will work well for us. The Support we received was awesome and Nicoz helped set things up! Thank you Nicoz!
Hello to our friends at Tigershark Thank you for the glowing review. We're thrilled to learn that Nicoz was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Stephanie & The Product Customizer Support Team
June 22, 2023
Wow this is the Best app shopify has to offer.Thanks to Nicoz for helping take care of my issues super super fast and professional.
Hello to our friends at Head 2 Toe Plus Thank you for the glowing review. We're thrilled to learn that Nicoz was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Stephanie & The Product Customizer Support Team
June 21, 2023
I am building my own store and purchased this app without knowing anything about how to set it up. With messenger, I was up and running quickly, just minutes for someone to answer and willing to help. Shevaughn was my lifeline on this! Great App and Great Service!
Hello to our friends at Nooga Brand Thank you for the glowing review. We're thrilled to learn that Shevaughn was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success! Tanu & The Product Customizer Support Team
June 14, 2023
I recently had the opportunity to reach out to the support team of this app, and I must say they exceeded my expectations. The level of assistance and guidance I received was exceptional. The team was incredibly helpful and responsive throughout the entire process. They listened attentively to my issue and provided clear instructions to help resolve it. They even went the extra mile by patiently addressing my follow-up questions, ensuring that I fully understood the solution. What impressed me the most was their genuine willingness to assist. They made me feel valued as a user and went above and beyond to ensure my satisfaction. Their professionalism and knowledge were evident in every interaction. I greatly appreciate the support team's dedication and commitment to providing top-notch assistance. It's evident that they take pride in delivering exceptional customer service. I highly recommend this app based on the outstanding support I received. Kudos to the support team for their efforts in making my experience a truly positive one!
Hello to our friends at lindaparadisacademy Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team