Product Options & Customizer
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,759
chart
#478
All reviews
Rating Breakdown
Review RSS Feed
May 24, 2023
Very buggy..several issues with loading, app doesnt work from time to time. No solutions for simple issues.
Hello to our friends at My Baby Babbles Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with our app. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.) We do appreciate your honest feedback, it provides us an opportunity to make things even better for you and other merchants going forward, with that being said we would love the opportunity to work with you to find a solution reach out to us at [email protected] Tanu & The Product Customizer Support Team
May 23, 2023
Our business incorporates over 100,000 custom handmade item variants, and we needed a good app with great customer service to help us achieve a positive customer experience. The Product Customizer team has worked above and beyond to bridge the gap between our theme and their plugin to make it work seamlessly. So far, we've had a great experience with them and look forward to utilizing their app for a long time to come.
Hello to our friends at Bolder K9 Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The Product Customizer Support Team
May 22, 2023
I use 'Product Customizer' app for more that 3 year for files uploading in my store with an option to charge money on extra photos. My experience with the app and the support team is more than great! Everything works fine, and my best words for the app's support team that helped me with different issues when I needed them. It is super important for an app like this to have a good support team They helped me extremely fast, with kindness and professional technical support. Thank you Shevaughn (from technical support) for the last help you gave me which lead me to write this recommendation. Highly recommended Thank you
Hello to our friends at Shugis Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The Product Customizer Support Team
May 22, 2023
I downloaded this app and was able to at least add the custom fields then I was stuck. Called support and spoke with Shevaughn and it was fixed within minutes. Everything looks awesome and done in record time. Also, very knowledgeable, courteous and personable. Thank you.
Hello to our friends at Creative Corner Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store great success! We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
May 22, 2023
Just downloaded the app but so far seems fairly easy to use. Had a little hiccup but support was on it and fixed it very quickly.
Hello to our friends at Clubb Sports Thank you for the fantastic review. We're delighted you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team
May 18, 2023
excellent customer service! Sheniel went above and beyond helping with my store . i would recommend
Hello to our friends at LopeLocks UK Thanks for sharing your review with us and the community. We're thrilled to learn that Sheniel was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team
May 18, 2023
This app is great and made it so easy to customize a product. The customer service is even better. I reached out after 9pm and Shenial assisted and fixed all the issues in a timely manner while keeping me informed during the process. I highly recommend using this app.
Hello to our friends at People's Pharmacy Thank you for the fantastic review. We're delighted to hear that you had a positive experience with our app and We're thrilled to learn that Sheniel helped you with issues quickly. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We want to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
May 16, 2023
The app options are extremely helpful to us and were a necessity to our business model and the support was really quick and responsive as well as helped us solve our issue in less than 10 mins! Will recommend them over and over!
Hello to our friends at Legendary Layers 3D Prints Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the high recommendation. Tanu & The Product Customizer Support Team
May 16, 2023
Product is great and works just how i wanted it to. Aman offered me very good service too which I was thankful for.
Hello to our friends at Campus&Co. Maitland Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team
May 15, 2023
Love this product, easily lets you customize each product and create add on pricing. Has worked flawlessly and the one time I had an issue it was resolved in minutes.. Highly recommended !
Hello to our friends at Elegant Temptations Bakery Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! We appreciate the high recommendation. Tanu & The Product Customizer Support Team
May 11, 2023
Great app, and quick support. We would recommend to anyone looking to have extensive product options.
Hello to our friends at Slick Woody's Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
May 11, 2023
We use this app really well. The support has been amazing - they sorted out my issue with a theme update in 10 mins really well. Though for future advancements - I'd love if there was a way of moving the data or downloading it to support our order management system in some way as the business has grown.
Hello to our friends at Solesmith Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
May 10, 2023
Great app. A very reponsive and helpful support.
Hello to our friends at The Wedding Locks Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
May 9, 2023
Customer service for this app is incredible. I needed a couple things moved around on my site, and customer service fixed it within 5 mins. I love how to customization also fits my theme. A lot of other apps completely tweaked the entire product page so it did not fit the theme
Hello to our friends at Linkbeforeyousink Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team
May 8, 2023
Ive had this app for over two years and it always gave me issues. Sometimes it doesn’t record the options that cost more and that cause issues with my customers. I would have to manually send my clients invoices or they would just cancel the order. Its crashed multiple times and is a hassle to use. HIGHLY DO NOT RECOMMEND!
Hello to our friends at Certified Textures Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer. We appreciate your honest feedback, however, I'm not seeing a recent support request, we are happy to help you resolve your issue kindly reach out to us at [email protected] Tanu & The Product Customizer Support Team
May 5, 2023
Customer Service was beyond my expectations, I would definitely rate them a 10+. I would highly recommend this to others.
Hello to our friends at SK's Custom T's and Party Favors Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team
May 3, 2023
Excellent plug-in for Shopify!! Beyond excellent customer service. The app functions perfectly in my store. The company reached out numerous times to ensure I was up and running and got it going for me within minutes. Highly recommend
Hello to our friends at The Wicked Stitch Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team
May 3, 2023
Great app for displaying options. Helpful customer service (especially Aman) FYI - Customer service is not open on weekends.
Hello to our friends at Angeltripp Hair Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success! Tanu & The Product Customizer Support Team
May 3, 2023
Great app, nice to be able to be able to have products where you have to enter in dates. Some of the other apps I noticed doesn't have that option.
Hello to our friends at HonorSociety.org Store Thank you for leaving this thoughtful review! We appreciate you taking the time to write this! We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The Product Customizer Support Team
May 3, 2023
5 star customer service. But, if you have a Shopify 2.0 theme be aware there are glitches in the cart that they cannot rectify. The cart visibly updates and loops and displays a crossed ruler and pencil with the app name, visible to the customer for seconds (I took a screenshot). Was told they are aware and working on this with no date for the fix. I spent hours working on product variants before realizing this glitch that I could not live with. You can also not use the drawer cart style with this app at all. Aman was very helpful with customizing the app otherwise. There should be a disclaimer about this glitch and Shopify 2.0 themes before Shopify merchants upload this app to their sites.