All reviews

Rating Breakdown

  • 5
    88% (872 ratings)
  • 4
    5% (52 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (11 ratings)
  • 1
    4% (43 ratings)

Reviews with Text

  • 98% (969)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 7, 2022

The app is so easy to use on our end and for our customers. I used it for years without having any questions. When I finally needed to reach out to customer service to ask for help, they were so thorough and walked me right through my needs! I'm so thankful!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Brave Gowns Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

May 6, 2024

Always willing to help. Super responsive team. Have been using the app for many years now. Had an issue which was resolved in less than 24 hours. Go for it!

Using app

Over 9 years

Total reviews

7

Average rating

4.9

Developer Reply

Hello to our friends at The Postbox Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Dec. 6, 2022

Used this app for years had a problem (1st time )contacted the app support all sorted in 24hrs great work

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends at dreamair.co.uk Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

Dec. 6, 2022

I use the customizer for our site,it works good,and the support team work helpful,great!you can check how it work in our site www.safetycustom.com,thanks!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at SafetyCustom Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Dec. 5, 2022

Kevon was super helpful and quick to respond. He listened to my issue and resolved it in a timely and professional manner.

Using app

Over 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Jekyll Island Online Store Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that Kevon was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Nov. 30, 2022

Une application qui répond parfaitement à mes besoins et qui fonctionnement parfaitement. De plus un service client réactif qui a répondu en moins de 5 minutes. Au top !

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at SeeMyCosmetics Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Nov. 29, 2022

Quickest & most helpful tech service EVER!!! Don't waste your time trying to "fix" it hit that chat button!! Thank you Sheniel

Using app

Almost 4 years

Total reviews

2

Average rating

3.0

Developer Reply

Hello to our friends at Dead Center Cycles Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Sheniel was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team

5 / 5 Share

Nov. 24, 2022

brilliant support that went above and beyond - so recommended! A brilliant and smart app upgrade to Shopify platform

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends at Mark Davies British Artist Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Nov. 21, 2022

Best app and service ever; the team are amazing and so quick to respond and help! Thank you so much!

Developer Reply

Hello to our friends at Ozrite – DIY Outdoor Blinds | Brisbane, Outdoor Shades, Patio Blinds, Awnings For Decks, Café Blinds, Ziptrak, Outdoor DIY Awnings Online Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team

5 / 5 Share

Nov. 21, 2022

The app works great and has all the functionalities that we need to add customisation options to our products. Tech support is also excellent.

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends at KOKO ART Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team

5 / 5 Share

Oct. 6, 2023

I really appreciate These guys and am so grateful for this app and the outstanding service, every time, for years! UPDATE: Single BEST app on Shopify of all the apps I have used. Super easy to get ahold of someone and service is quick and effective. I cannot live without this app and us it on both my shops! HIGHLY recommended

Using app

Almost 4 years

Total reviews

11

Average rating

3.2

Developer Reply

Hello to our friends at Mystic Moon Shop, Inc Thanks for sharing your review with us and the community. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Nov. 16, 2022

the support is amazing! I have a problem after updating my theme, the support came and help me fix it. thank you so much!

Using app

About 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello to our friends at CatsForLife Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team

5 / 5 Share

Nov. 15, 2022

Very quick customer service response time. App is relatively easy to get added to your site and meets our needs to provide custom product options on our product pages. Would recommend.

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Hello to our friends at Great Lakes Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the Product Customizer Support Team

5 / 5 Share

Nov. 15, 2022

Have been using the app for a couple of years and it has been working great and the customer support is excellent!! A great addition to any shopify store!

Using app

About 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Hello to our friends at ASF Sports & Outdoors Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Product Customizer Support Team

1 / 5 Share

Nov. 15, 2022

the selections are not loading, very unsatisfied with the customer service - they are never accountable to any issues happening between the app & shopify.

Store

ByDaile

Using app

Almost 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Hello to our friends at ByDaile Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer. I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration and want to assure you that the issue is at Shopify's end which is causing your selections to not load on the cart page. To be honest, there is very little we can do apart from following up with Shopify in this particular case. I acknowledge that this could have been handled better and we are going to take corrective steps to ensure that this does not happen again. If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store. Regards, Pushpesh & the Product Customizer Support Team

5 / 5 Share

Nov. 13, 2022

Problems with changing product customiser, however issues corrected really quickly with their support

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Bespoke & Personal Thank you for the glowing review and the recommendation. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Nov. 11, 2022

I have been using Product Customizer on my site several years. This app is great to provide my clients the custom options they need. Tech support is very responsive with the problem of uploading and downloading photos. Would definitely recommend.

Using app

Over 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Ellisi Gifts Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Nov. 10, 2022

Excellent customer service and the app works very well! The drop down menus are very helpful. Very pleased with this service.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at AWARDSandMORE.us We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Nov. 10, 2022

I've used the app for the customer to input text for a customisable product. The app works really well! Needed something adding that wasn't an option on the app and customer service was really quick to reply and very helpful. They did the work for me very quickly. Would definitely recommend.

Store

Tyremen

Using app

11 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends at Tyremen Thank you for the glowing review and the recommendation. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Tanu & The Product Customizer Support Team

5 / 5 Share

Nov. 10, 2022

I have been using customizer on my site for 7 years. This app is great to provide my clients the custom options they need. Tech support is very responsive with any issue you have.

Using app

Over 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Fairway Leathers Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The Product Customizer Support Team