All reviews

Rating Breakdown

  • 5
    88% (1,578 ratings)
  • 4
    6% (106 ratings)
  • 3
    1% (14 ratings)
  • 2
    1% (16 ratings)
  • 1
    4% (70 ratings)
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5 / 5 Share

Aug. 14, 2024

great app. Full function for one product. Perfect for testing purposes

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi Heldenzimmer, Thanks for your feedback! We're happy to hear that our app meets your needs, especially for testing purposes. We appreciate your support!

5 / 5 Share

Aug. 13, 2024

Great customer service! Quick and efficient. :-)

Using app

4 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi Coastal Chaos LLC, Thank you for your feedback! We're glad that our customer service team was able to assist you quickly and efficiently. Providing great customer service is key for us, and we strive to offer the best support to all our customers. Thanks for your support!

5 / 5 Share

Aug. 9, 2024

Customer service is great

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Tailor Made Rooms Home Decor, Thank you for your feedback! We're glad to hear that you find our customer service great. Providing excellent support is our priority, and we appreciate your recognition. Thanks for choosing our app!

5 / 5 Share

Aug. 8, 2024

quick and helpful!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Shaka Tackle Co., Thank you for your feedback! We're delighted to hear that you found our support fast and knowledgeable. We're always here to help and ensure you have the best experience possible. Thanks for choosing us!

5 / 5 Share

Aug. 5, 2024

A very good app that allows me to take better control of our listings. It's easy to use and very flexible. I'm sure further option choices will become available as the app is updated, but for now it covers all my needs. Customer support is very helpful and responsive. All in all one of my better app purchases.

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Servewell, Thank you for sharing your experience! We're glad to hear that our app has helped you better manage your listings with ease and flexibility. Our team is continuously working to improve and expand the app's features, so stay tuned for more options. We're here to support you whenever you need it, and we're pleased to have met your expectations.

5 / 5 Share

Aug. 1, 2024

The team at Product Customizer has been a game changer for our personalized business! If we have any issues they are on it and make it right asap! So happy with this app!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Joy Creative Shop, Thank you for your feedback! We're thrilled to hear our app has made a positive impact on your personalized business. Our team is dedicated to quickly addressing any issues and ensuring everything runs smoothly. Your satisfaction means a lot to us!

5 / 5 Share

July 31, 2024

Very good app with excellent customer service when there are any issues to resolve.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Madame Fancy Pants, Thank you for your review! We're pleased to hear that you're enjoying the app and that our customer service team could assist you with resolving any issues. Your satisfaction is important to us!

1 / 5 Share

Aug. 31, 2024

Simply needs to be banned from the store. its buggy. service is one of the worst I've come across.

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Deadman's Beard Co. Team, Thank you so much for sharing your feedback. I’m really sorry to hear about the trouble you’ve experienced with our app and the impact it’s had on your orders. We understand how frustrating this must be. We had a rare issue on July 29th that caused some disruptions, but our team jumped on it right away, and everything has been running smoothly since then. We’ve also added new measures to prevent this kind of problem from happening again. Your patience and understanding mean a lot to us. We know how crucial it is for your store to run smoothly, and we’re truly here for you. Warmest regards, Cristal Tech Support Manager

1 / 5 Share

July 29, 2024

When this app goes wrong... which it can do, they are extremely slow to fix the issue with your store and are not bothered about you losing sales and money. Can take them long times to fix problems and support staff can just ghost you. Would not recommend... lost thousands when they refused to make simple fixes over night. If anything goes wrong out of hours be aware that they cannot fix and you will have a broken website all night and make no sales.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Hello friends from Flawless Moissanite, Thank you for sharing this feedback. Sadly, we did experience a very rare breaking issue with our app earlier this week (7/29). In many years of serving merchants, we've never experienced an issue to this extent... So we do not expect it to ever happen again. Our developers did fix the issue in short order and the app has been functioning 100% since then. However I know that this can impact a store's ability to sell, and every moment counts. Thanks SO much for your understanding and communication here. We have implemented a new system of checks and balances in our servers to make sure this never happens again. -Cristal - Tech Support Manager

5 / 5 Share

Sept. 18, 2024

Aman and Cristal were not only responsive, communicative and professional, he they able to fix our problems and concerns in almost NO time. We are thrilled to work with them and they saved us as we had a deadline! Thank you so much Aman! We are so incredibly grateful for the entire team. Functionality is amazing in Product Options & Customizer and their support is unparalleled.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2024

I would definitly recommend. Everyone is so extremely helpful. Makes the process so easy. Great customer service.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Gia & Gio Baby Boutique, Thank you for your feedback! We're thrilled to hear that our team was able to make the process easy and provide great customer service. Your recommendation means a lot to us. Thanks for choosing our app!

5 / 5 Share

July 24, 2024

They are so helpful and set everything up for me, brilliant and fast service. I would highly recommend

Using app

About 11 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi Psychic Sisters, Thank you for your review! We're delighted to hear that our team provided brilliant and fast service in setting everything up for you. Providing excellent customer support is our priority, and we appreciate your recommendation!

5 / 5 Share

July 22, 2024

The customer service chat is great. The agent i was chatting with, Deepanjoy, understood my concerns and they solved all of my problems very quickly

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Suite Cuisine, Thank you for your review! We're thrilled to hear that our team member Deepanjoy was able to understand your concerns and resolve your problems quickly. We're committed to providing excellent customer service and appreciate your support!

5 / 5 Share

July 22, 2024

I downloaded app and instantly had questions. I hopped on chat and Deep got me on a Zoom call and helped answer all of my questions!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi 478 Custom Design, Thank you for sharing your experience! We're glad to hear that our team member Deep was able to assist you promptly and thoroughly via Zoom. Providing swift and detailed support is very important to us. We appreciate your trust in our app!

5 / 5 Share

July 21, 2024

Parfait, l’application est top, et l’équipe m’a super bien aidée! Je recommande

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Bonjour Talaia Bijoux, Merci pour votre retour ! Nous sommes ravis d'entendre que vous trouvez l'application top et que notre équipe a pu vous aider efficacement. Nous apprécions votre recommandation et votre confiance en notre application. Nous restons à votre disposition pour toute aide supplémentaire !

5 / 5 Share

July 17, 2024

Easy to use and provide many options.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Rose Adorn, Thank you for your feedback! We're delighted to hear that you find our app easy to use and that it offers a range of options to suit your needs. We appreciate your support!

5 / 5 Share

July 15, 2024

I had a complimentary meeting to learn about Product Options & Customizer and the representative was very knowledgeable and helpful and answered all of my questions. Thank you!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi ZANATELLA, Thank you for your feedback! We’re thrilled to hear that our representative provided you with valuable insights and addressed all your questions effectively. Thank you for choosing our app!

5 / 5 Share

July 11, 2024

Great app for adding variants. Getting started documentation is good. Had a little trouble setting something up but support was fast and responsive.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi New Moon Vegan, Thank you for your review! We're glad to hear our app has been useful for adding variants. Our documentation aims to make the setup process smooth, and we're pleased that our support team could assist you quickly and effectively. Thanks for your support!

5 / 5 Share

July 11, 2024

Extremely easy to set up. Very helpful support team. I needed the app to display differential on my store and they done it for me in minutes!!

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Stair Runners UK, Thank you for your review! We're glad to hear that the setup was easy and that our support team could quickly assist you. Providing great customer support is a core value for us, and we're always here to help ensure your store runs smoothly. We appreciate your trust in our app!

5 / 5 Share

July 10, 2024

This app is perfect! I needed to add a text box for products with text customizations. I added in the text box but it was not popping up in my product pages, so I reached out to customer service. Shevaughn from the Product Customizer app responded quickly and helped me get everything up in running smoothly! Highly recommend this app and their customer service is phenomenal!

Using app

About 6 hours

Total reviews

5

Average rating

5.0

Developer Reply

Hi Sweatfully, Thank you for your review! We're delighted to hear that our app meets your needs. It's great to know our team member Shevaughn responded quickly and got everything running smoothly for you. Providing phenomenal customer service is very important to us. Thank you for recommending our app!