PC ‑ Custom Product Options

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We’re grateful for your trust and look forward to supporting you along the way.

Friends at Rou Collection, I am sorry that your experience has been so frustrating. The root problem causing this issue is incompatibility with the bundle/cart drawer app you are using. It thwarts data being sent from product page to to cart and then into the checkout. We may have been able to "fix" a similar issue 8 months ago, but this current cause of the current issue is not something our app can fix. Only the theme developer or alternate app developer can modify the theme code that must be modified to fix this issue. Here are details about what we've done, and to pass to your developer: ------------------ The problem happening with file upload not going to the cart and the add to cart button not working when file uploads exist on the page are two separate issues that have nothing to do with our app. Here is a technical breakdown of each issue affecting both the live theme and the new theme he is working on. 1. Current live theme issue (bundle/cart drawer app) The upcart-bundle.js script calls JSON.stringify({ items: n }) when sending the cart request. This converts the n object to a string, removing File objects from uploads, so customization data never reaches the cart. A similar issue occurred eight months ago; we provided guidance then, but the resolution had to be applied on the theme side. 2. Broadcast theme issue (new theme setup) The Broadcast theme includes code that explicitly prevents form submission whenever a file input exists: if (form !== null && form.querySelector('[type="file"]')) { return; } This causes the Add to Cart button to stop working when a customer selects a file. Our developers applied the proper fix in a copy of the Broadcast theme, where customization data, including uploads, worked correctly, showing that the app functions properly when the theme allows it. We also sent collaborator requests, provided step-by-step guidance, and scheduled a meeting with your theme developers to implement the fix, but it was not attended. Both issues are external to our app. Once the necessary changes are applied, the current issue will be resolved. ------------------ Thank you for your understanding. Sean H, Ops Manager, Product Customizer

We’re so glad Lasandra could provide you with the best support! Thanks for sharing your feedback.

We greatly appreciate your review! It’s wonderful to hear that our team’s support and communication made your experience seamless. We’re always here to help whenever you need.

Thanks for the wonderful feedback! It’s great to know you’re off to such a positive start with our app and support team.

Gracias por compartir sus comentarios. La forma en que se muestran actualmente los complementos forma parte de cómo la aplicación aplica los cargos por opciones. Entendemos que esto puede parecer inusual en el carrito, y nos complace informarle que nuestro equipo ya está desarrollando una actualización para la aplicación de estos cargos. Este próximo cambio hará que la visualización sea más clara para los clientes, manteniendo intacta la precisión de los pedidos.

Thank you for sharing your experience! We’re so pleased to hear our support team could respond quickly and that Deep resolved your query in just a few minutes. We’re committed to providing great service across all account types, and it’s wonderful to know we met your expectations.

Thank you for your kind words! We’re glad to hear Lasandra was able to assist you quickly and effectively. Your recommendation means a lot to us, and we’re always here if you need further support.

Thank you for the review. We’re glad to hear that our support was patient and helpful. Your feedback means a lot to us!

Thank you so much for your kind words! We’re really glad you’re enjoying the personalization features, and it means a lot to hear that you had a great experience with our support team. If you ever need anything, we’re always here to help!

Thank you for the review. We’re thrilled to hear that the integration worked smoothly and that our support team exceeded your expectations. Your recommendation means a lot to us!

Thank you so much for your amazing review! We're thrilled to hear that the app is helping you offer custom t-shirt products and manage design options with ease. It means a lot to us that it's supporting your small business and side hustle! If you ever need help or have suggestions, we’re always here for you. Thanks again for the 10/10 recommendation — we truly appreciate it!

Thank you so much for your wonderful review! We're thrilled to hear that you've had a great experience customizing your products and that our support, especially from Lasandra, was helpful. We truly appreciate your recommendation and look forward to supporting you again anytime you need us!

Thank you so much! We're happy to hear the setup was easy and that you had a great experience with our customer service. We're always here if you need anything!

Thank you so much for your review! We’re happy to hear the app was exactly what you needed, and it’s great to know our support team could assist you. If you ever need anything else, we’re here to help!

Thank you so much for the review! We're thrilled to hear that you found the app easy to use and that our team was able to support you. If you ever need anything at all, we're always here to help. Wishing you continued success with your store!

Thank you for the review! We're thrilled to hear that you had a great experience with our support team. If you ever need anything else, we're just a message away!

Thank you for the great feedback! We're glad the support call was helpful. Happy to hear you recommend the product — we truly appreciate it!