PC ‑ Custom Product Options

Thank you so much for your amazing feedback! We’re absolutely delighted to hear that Deep was able to assist you so quickly and effectively — especially under a tight deadline! Your appreciation means a lot to our entire team. We’re thrilled that you’re enjoying the functionality of Product Options & Customizer and truly value your kind words about our support.

Thank you so much for your kind words! We’re thrilled to hear that our team could help you customize the app exactly the way you wanted. Your satisfaction is our top priority — and we’re always here if you need any further assistance!

We truly appreciate your 5-star review! It means a lot to our team.

We're thrilled to hear that you love the app and had a great experience with our customer service team. Your support means a lot to us!

Thank you for your great feedback!

We're so glad you found the app easy to install and that you're loving it. We're always here if you need us!

Thank you for sharing your experience! We’re so glad our team could help you quickly — even on a weekends. Your support means a lot to us!

Thanks for your feedback. We couldn’t find any support request from you regarding this issue. In most cases, file visibility problems are caused by theme-related issue. If you reach out to our support team, we’ll be happy to check this for you and help resolve it as quickly as possible.

Thank you so much! We're really glad to hear you had a great experience with our support

Thank you for the amazing shoutout! We’re so glad we could help you out fast — that’s what we’re here for.

We’re grateful for your trust and look forward to supporting you along the way.

Friends at Rou Collection, I am sorry that your experience has been so frustrating. The root problem causing this issue is incompatibility with the bundle/cart drawer app you are using. It thwarts data being sent from product page to to cart and then into the checkout. We may have been able to "fix" a similar issue 8 months ago, but this current cause of the current issue is not something our app can fix. Only the theme developer or alternate app developer can modify the theme code that must be modified to fix this issue. Here are details about what we've done, and to pass to your developer: ------------------ The problem happening with file upload not going to the cart and the add to cart button not working when file uploads exist on the page are two separate issues that have nothing to do with our app. Here is a technical breakdown of each issue affecting both the live theme and the new theme he is working on. 1. Current live theme issue (bundle/cart drawer app) The upcart-bundle.js script calls JSON.stringify({ items: n }) when sending the cart request. This converts the n object to a string, removing File objects from uploads, so customization data never reaches the cart. A similar issue occurred eight months ago; we provided guidance then, but the resolution had to be applied on the theme side. 2. Broadcast theme issue (new theme setup) The Broadcast theme includes code that explicitly prevents form submission whenever a file input exists: if (form !== null && form.querySelector('[type="file"]')) { return; } This causes the Add to Cart button to stop working when a customer selects a file. Our developers applied the proper fix in a copy of the Broadcast theme, where customization data, including uploads, worked correctly, showing that the app functions properly when the theme allows it. We also sent collaborator requests, provided step-by-step guidance, and scheduled a meeting with your theme developers to implement the fix, but it was not attended. Both issues are external to our app. Once the necessary changes are applied, the current issue will be resolved. ------------------ Thank you for your understanding. Sean H, Ops Manager, Product Customizer

We greatly appreciate your review! It’s wonderful to hear that our team’s support and communication made your experience seamless. We’re always here to help whenever you need.

Thanks for the wonderful feedback! It’s great to know you’re off to such a positive start with our app and support team.

Gracias por compartir sus comentarios. La forma en que se muestran actualmente los complementos forma parte de cómo la aplicación aplica los cargos por opciones. Entendemos que esto puede parecer inusual en el carrito, y nos complace informarle que nuestro equipo ya está desarrollando una actualización para la aplicación de estos cargos. Este próximo cambio hará que la visualización sea más clara para los clientes, manteniendo intacta la precisión de los pedidos.

Thank you for sharing your experience! We’re so pleased to hear our support team could respond quickly and that Deep resolved your query in just a few minutes. We’re committed to providing great service across all account types, and it’s wonderful to know we met your expectations.

Thank you for your kind words! We’re glad to hear Lasandra was able to assist you quickly and effectively. Your recommendation means a lot to us, and we’re always here if you need further support.

Thank you for the review. We’re glad to hear that our support was patient and helpful. Your feedback means a lot to us!

Thank you so much for your kind words! We’re really glad you’re enjoying the personalization features, and it means a lot to hear that you had a great experience with our support team. If you ever need anything, we’re always here to help!