All reviews

Rating Breakdown

  • 5
    89% (892 ratings)
  • 4
    5% (51 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (43 ratings)

Reviews with Text

  • 98% (987)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 17, 2016

The fastest and best support I have ever received. I wanted to customize my products on my shop where I sell artwork and customized art prints. I tried different solutions (shopify apps) but none of them worked quite as I expected. So I was actually not convinced that Proct Customizer would be able to deliver a satiesfied solution. But it did and the team from Shopstorm was very helpful. Daniel (my new best supporter friend) helped me through the entire setup. And he even installed the app properly and helped me with some issues with my theme. I know what I want and Daniel made it happen. If possible I would give the team and the app 10 stars. I feel quite safe and I know that they will make the product even better over time. And that is very important to me! /Bettina

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 8, 2016

Justin has always given us friendly and prompt service!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 1, 2016

Love this app -- exactly what we were looking for and they made the installation a BREEZE .... they did it for us :) App lets you make custom variations for each product and charge extra for for them if there is an extra fee. Very versatile and like I mentioned, exactly what I needed. Would highly recommend this app it works great.

Using app

About 23 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

May 31, 2016

Love this app! Very helpful in allowing our customers to add a custom phrase to their shirts. And the developers are so helpful! Highly reccomend!

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

May 28, 2016

The app is easy to use. It's easy to apply the custom options to many or even all products in your shop at once. When a customer doesn't check a required box, it flashes on that box. Everything about the app looks and feels very sleek and clean. Love it and glad we found it!

Store

Outfab

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2016

The app works great for our customization needs and the customer service is amazing. We recently updated our site and noticed the app wasn't working and sent an email. Within that response email, the app was fix and already up and running before I even noticed. Thanks understanding how important these things are for our business and helping out right away!

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

March 11, 2016

This app has been working great for me, having the ability to list more than one hundred variants on each product page has allowed us to really clean up our storefront, consolidating similar items and allowing our customers to find the product they need much easier. Customer support, specificially Beka Rice is extremely helpful, and even remotely fixed the code on our theme for us in a matter of minutes. Would be a steal at twice the price.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2025

We have been using the Product Customizer app for the past few years. It has helped us expand our product option offerings to our customers. It is robust and easy to use. The Product Customizer team, especially Sheniel, is fast to respond to inquiries, help troubleshoot any issues, and fix them quickly. We highly recommend them! 2022 Update: We just updated our store to a new theme and ran into some issues. Reached out to the Product Customizer team via chat. Shevaughn was very knowledgable, quickly spotted the issue, and helped us solve it. Thank you, Shevaughn! 2023 Update: Shevaughn has been such a wonderful support in helping us quickly and efficiently resolve an issue. Thank you! 2024 Update: A business can greatly benefit from a customer care team that is swift, well-informed, and effective. This is precisely what Shevaughn has consistently provided for our store in recent years. Much gratitude to Shevaughn! 2025 Update: As always, the Product Options team responded promptly and efficiently to our inquiry. Lasandra was especially helpful—communicating clearly and resolving the issue. In our business, timely support and effective problem-solving are essential, and we know we can always count on the Product Options team to deliver. Thank you!

Using app

Over 9 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 19, 2016

Love, Love Love the NEW Product Customizer!

Using app

3 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 18, 2016

Such smooth and concise customer service. I just love that the developers of this app are eager to solve problems as efficiently as possible. Love it!

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2016

Using this app has made our business so much easier. Super easy to use, edit and create custom options. We have a lot of custom options on our website, so this has been a life saver. Thank you for providing such an amazing app.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 28, 2015

We've been using this app for about a year now and you can see it in action here: www.snakebiteco.com Recently we reached out and asked for some additional customization help and the Product Customizer team was quick to respond, understood exactly what we were trying to accomplish, and made the adjustments for us free of charge. Don't hesitate to go with Product Customizer if you need more product variable options - it's hands down the best with fantastic support!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 13, 2015

Ok here goes! I'm brutally honest when it comes to reviews and I'm well known in the Shopify community for giving it to you straight. So believe me when I tell you this app is absolutely worth every penny. However, there aren't enough stars in the universe that rank how great the support is. The support at Shopstorm is better than ANY other support on Shopify and I challenge anybody to prove me wrong. Anyway that's my story and I'm sticking to it!

Using app

3 months

Total reviews

5

Average rating

2.6

5 / 5 Share

Jan. 11, 2023

The app is great and the support team is even better! Highly recommended ! And seven years after I feel that the app still great and the support team 5 out of 5. They take the time to understand your needs or issues and spend lots of time finding the right solution. Well done guys!

Using app

About 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2015

It's a big endoresment for an app if I am willing to pay for it, but this app has done a lot for my sales. Being able to add a text box to my listings so that customers can add a personal message had been a big plus for my customers, and my conversion rates!

Using app

3 days

Total reviews

9

Average rating

4.8

5 / 5 Share

Nov. 20, 2015

Very impressed with the customer service. They always respond quickly and are willing to help however they can. When I had a theme update all my custom settings for each product disappeared. When I asked for help the company that built the theme told me I would have to manually re-enter everything which would have been many hours of work. I'm so glad I asked Product Customizer team to help- they just reinstalled all my "snippets" into the new theme. I have no idea what this means but they fixed the problem in a fraction of the time it would have taken me. Great app- let's me customize my personalized products easily- does everything I need it to do.

Using app

5 months

Total reviews

3

Average rating

5.0

2 / 5 Share

Nov. 19, 2015

Nice app and one we've used for quite a while now, very annoying though if you have thousands of products and you decide you need to alter or fine tune the variants, instead of simply changing group set you have to do it one by one taking days. Also, by now for an app of this age, we would had expected conditional logic to had been developed and optional pricing for variants.

Using app

Almost 2 years

Total reviews

12

Average rating

3.7

Developer Reply

Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team

5 / 5 Share

Nov. 6, 2015

Top notch app with amazing customer service! Thank you Justin!

Using app

6 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 5, 2015

Justin helped me set up Product Customizer on my new Shopify theme in less than one hour. Best customer service in any Shopify app! Works in my store just as I hoped and after contacting their awesome customer service it works like butter! Thank you Product Customizer!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 14, 2015

Turnaround time was less than 12 hours, absolutely fantastic customer service. And the product is brilliant! We tried to use other (more expensive apps) for the same purpose and had zero response... These guys are brilliant!! Thanks so much for all your help Jennifer, you've made our shop-flow much more streamlined!

Using app

2 days

Total reviews

1

Average rating

5.0