All reviews

Rating Breakdown

  • 5
    88% (872 ratings)
  • 4
    5% (52 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (11 ratings)
  • 1
    4% (43 ratings)

Reviews with Text

  • 98% (969)
Review RSS Feed Review RSS Feed

2 / 5 Share

Nov. 19, 2015

Nice app and one we've used for quite a while now, very annoying though if you have thousands of products and you decide you need to alter or fine tune the variants, instead of simply changing group set you have to do it one by one taking days. Also, by now for an app of this age, we would had expected conditional logic to had been developed and optional pricing for variants.

Using app

Almost 2 years

Total reviews

12

Average rating

3.7

Developer Reply

Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team

5 / 5 Share

Nov. 6, 2015

Top notch app with amazing customer service! Thank you Justin!

Using app

6 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 5, 2015

Justin helped me set up Product Customizer on my new Shopify theme in less than one hour. Best customer service in any Shopify app! Works in my store just as I hoped and after contacting their awesome customer service it works like butter! Thank you Product Customizer!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 14, 2015

Turnaround time was less than 12 hours, absolutely fantastic customer service. And the product is brilliant! We tried to use other (more expensive apps) for the same purpose and had zero response... These guys are brilliant!! Thanks so much for all your help Jennifer, you've made our shop-flow much more streamlined!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2015

Seriously a game changer for both of my websites! One of my favorite apps & the customer service is out of this world. Always go above & beyond. Highly recommended!

Store

Lat Lo

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 17, 2015

Such an easy product to use! I was nervous about installing and using it but it couldn't be easier. When we started doing some more advanced stuff, we needed help and ShopStorm's customer service was amazing. They took care of everything. I can't say enough about what an easy process this was. Now, we're able to gather custom data easily on each of our product sales.

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2015

Thanks for your help! Always a fast and professional service with you guys!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 26, 2015

Simple to use, AMAZING customer service.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2017

We've been using this app for a couple years now. Adds a lot to products when we need it. We recently had an issue with our new theme not accepting this app and Kim went in and helped fix it right away. Fantastic app and fantastic customer service. Well worth it.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 20, 2022

We love the Product Customizer app; we recently updated our theme, and we've had some glitches that have cropped up a few times, and they've been the same problem. HOWEVER, the team at PC have responded really quickly to fix the issues, they fix them each time, and they've even worked on them over the weekend, which we really appreciate, bc ppl don't shop only during business hours! So thanks to Kevon and Shevaughn for addressing our problems so quickly. No app is perfect all the time, and things break - what matters is customer service and getting the issue resolved quickly, and you guys do that. So thank you so much!

Using app

About 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2019

Product Customizer is a great app. The best part about it is that it lets you create more than the 100 Variants (3 types), which is Shopify's Maximum. The support has also been fantastic! Follow up to my review from 4 years ago: support is still rocking it! Very responsive and quick resolution to issue.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 18, 2020

This app does everything I need it to for my store. Customer support is great! Every time I have a question they respond right away. I would definitely recommend this app to anyone who has a store that customizes it's products. It's easy to integrate, easy to use, and works great!

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

4 / 5 Share

July 27, 2015

Very happy that I can customize from each product page, and I love the saved customization set option.

Using app

About 1 month

Total reviews

2

Average rating

4.5

5 / 5 Share

July 23, 2015

This app is so easy to use and the customer service is wonderful. I needed help installing the snippet and with the appearance of my variants. Shopstorm customer service took care of both very quickly. Would highly recommend!

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

July 13, 2015

This App changed my life! We hand make custom leather dog collars and we offer TONS of options. We have been badgering Shopify to add more customization options for years, but few people need as many fields as we do, so they were not motivated to build a workaround. Then we found Product customizer... Now we have everything we need to offer a truly customized and unique product. Initial setup was above my head but they have amazing support that helped us install the App on a SUNDAY! I cannot recommend this App enough!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2015

This app works great, is easy to use and the support is second to none!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2015

Works as promised, although had a bit of trouble with my theme, but luckily the support was great. Fast and responsive, and went the extra mile to make sure I was completely satisfied with the implementation. Recommended. www.makeitstick.dk

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2015

This app is exactly what I need and then some. I'm writing a second review because of the outstanding customer service provided. There were a couple of minor issues that needed to be addressed and they were --- within minutes!

Using app

2 days

Total reviews

4

Average rating

4.8

4 / 5 Share

May 7, 2015

This app has been a life-saver for us. Minus a small glitch or two, the installation was extremely easy. The support team was very quick to respond and get us up and running within 24 hours. And they were super-pleasant. There are a few areas for improvement: 1) The ability to change pricing on the variants, which seems to be in-progress; 2) Improved ability to seamlessly integrate into the CSS styling of your current theme (it required changes to javascript); 3) Ability to select multiple options in a dropdown; 4) Ability to display at swatches or dropdowns -- with #3 and #4 on a per product basis, instead of sitewide. Unless you have complicated products, however, the last 2 may not apply to you.

Using app

6 days

Total reviews

1

Average rating

4.0

5 / 5 Share

May 6, 2015

This app is what makes it possible for my customers to order my personalized printables smoothly. I am SO happy with it - it does exactly what it claims and the customer service is awesome. My only wish is that it enabled you to add fields to multiple products at a time, but that does not take away from how very essential the app is for my kind of business and how glad I am that I found it.

Using app

2 days

Total reviews

1

Average rating

5.0