All reviews

Rating Breakdown

  • 5
    88% (1,579 ratings)
  • 4
    6% (105 ratings)
  • 3
    1% (14 ratings)
  • 2
    1% (17 ratings)
  • 1
    4% (71 ratings)
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5 / 5 Share

June 25, 2021

Great app! Great customer service team. They are here and ready to help whenever you need. I would definitely recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from My Nurse's Jewel Thank you for leaving us this great review! We appreciate you so much for taking the time out to write this! -Melissa & the Product Customizer Support Team

5 / 5 Share

June 9, 2021

Just getting started, was WAY easier than I expected! Sheniel was an amazing help in giving me an excellent intro, great customer service! Looking forward to finishing a much needed remodel of Cowbells.com

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello to our friends from Cowbells.com We are happy we could assist! Thank you for leaving us this awesome review :-) We are happy you have seen an increase in your sales! We wish you and your store all the best :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

June 2, 2021

Works great for our needs. Custom options are easy to apply to specific products only. There are many different ways the options can be inputted and they appear just under the native swatches on our product page. The support team has been very responsive and helpful too. Highly recommend!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Chicago City Sports Thank you for this high recommendation! We truly do appreciate the kudos! We are glad we could assist you :-) We wish you and your store all the best! -Melissa & the Product Customizer Support Team

5 / 5 Share

May 28, 2021

I love this app and think it's transformational for my business. It's very easy to use and has lots of great options. Thank you!

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from Gigi & Olive Thanks for leaving us this awesome review! We really appreciate the kudos! -Melissa & the Product Customizer Support Team

1 / 5 Share

May 27, 2021

You can't use customization for the featured product which is shown on the homepage! Support, very very poor too! They didn't try to help me to add customization for the product on the homepage.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hey Nemanja, Thanks for leaving this review, and I'm so sorry the app didn't work as expected for you, so my sincerest apologies. With your request for customization on the homepage, I want to clarify that we offer customization mainly on the product and cart page. But after receiving your request, the team is trying to figure out if we can create customization for you on the home page for the featured product. That is why the support team is taking more than usual time. We really want to treat all our customers well and wanted to solve their issues as fast as possible. So once again apologize for the bad experience. Tanveer & The Product Customizer Team

5 / 5 Share

May 24, 2021

Kevon is super helpful!!! He totally made the whole process so easy and the functions of this app can't be replicated by just signing up with shopify! highly recommend this app and also the customer service!

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from Polaris Fine Foods Thank you for leaving this awesome review! We are happy Kevon was super helpful! :-) We wish you and your store great success! -Melissa & the Product Customizer Support Team

5 / 5 Share

May 20, 2021

Was looking for an app to add a customizable field to my listing. Awesome app and super support team. Highly recommend!!!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Mom of Huskies We appreciate you leaving this awesome review! Thank you for the recommendation :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

May 19, 2021

The support is very reliable and helpful. My request was solved within a few minutes. I am very satisfied.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from cressao.com Thank you for leaving us this awesome review! We appreciate you! :-) Don't hesitate to reach out to us with any more queries you may have! -Melissa & the Product Customizer Support Team

5 / 5 Share

May 17, 2021

I've been using this app for years. 90% of my products have a custom option. I've had little issues with it. If something has come up their support is quick to fix any issue. I would recommend if looking for a custom option app.

Store

Aw Paws

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Aw Paws We are happy for super loyal customers like you! Thank you for your amazing support and thank you for leaving this awesome review! :-) -Melissa & the Product Customizer Support Team

2 / 5 Share

May 14, 2021

This app has had several issues on my small store. I have 19 items with 3 different options and I've had them disappear completely (losing out on sales) and having weird error messages on the items. I hope this improves but buyers be warned.

Using app

5 months

Total reviews

3

Average rating

3.3

Developer Reply

Hello Yay-nique, Takeen here, Ops Manager at Product Customizer. We do apologize for the error on your store however it seemed to be caused from another source apart from us and we suspect it's Shopify. The reason is that the data was rearranged without any interference from our app, even on many stores that have been working perfectly fine for years. The good news is that the issue stopped on it's own without any intervention from us. We do apologize for the inconvenience and if you would like to speak with me directly please email us at [email protected] -- Takeen, Ops Manager

5 / 5 Share

May 12, 2021

Pushpesh was amazing. He got on the call with me and got me using my app to the fullest. I would definitely recommend them for anything. He took all my frustrations away.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from S&P Crafty C We are super happy we could help, thank you for leaving this fantastic review here! We will let Pushpesh know that his assistance is greatly appreciated :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

May 11, 2021

I had a question about customizer options missing from the order summary, and the team was quick to address the issue and got it fixed quickly!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from Lip Republic Inc. Thank you for this high recommendation, we are grateful for awesome customers like you! We wish you and your store great success :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

May 11, 2021

I purchased this app to help me put options for my customers so they can purchase certain things from my website. Let’s say this app not only does that but their customer service is brilliant. Helped me with something I couldn’t figure out. Thank you.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Smells Incredible Thanks for giving a shoutout to our app! Glad it's working well for you :) I will relay your kudos to our support team. We hope Smells Incredible is mega-successful in the coming months and years! -Melissa & the Product Customizer Support Team

5 / 5 Share

May 11, 2021

Really good app easy to use and superb support team. One suggestion from my side that you can put a video for conditional logic on your dashboard so it will be more helpful and easy.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Kreativfy Thank you for leaving this fantastic review! We will definitely take this into consideration! We wish you all the best on your e-commerce journey :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

May 5, 2021

Good app and good customer service I would recommend 100% very easy to use simple and if you need help customer service is there ASAP

Store

WEARVA

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from WEARVA Thank you for leaving us this great review! We wish you and your store great success! :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

May 5, 2021

This app was perfect for adding a fourth option to our product bundles. Great app and a great support team! We had a problem with one of our configurations due to a human error on our side. It took no more than 10 minutes from we emailed support until we were up and running again.

Store

apias

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from apias Thank you! We appreciate this fantastic review! We are glad we were able to assist! -Melissa & the Product Customizer Support Team

5 / 5 Share

May 5, 2021

Had an issue at first after downloading but the support team was very helpful and got things re-downloaded & working correctly. Site & products are now looking/operating great!

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from McDonald's Candies We are glad we were able to resolve these issues! Thank you for taking the time out to write us this awesome review! :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

May 3, 2021

If You don't understand something , they an have excellent team to help you with all your needs, And really quick response time . So far this app has worked great for me

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from ShyneCustumz We are happy we could assist :-) Thank you for leaving this wonderful review! We sincerely appreciate it! -Melissa & the Product Customizer Support Team

5 / 5 Share

May 2, 2021

I Changed my theme and needed assistance with the switch. Support was great. Kevon resolved the issue quickly.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello to our friends from Wedding Traders We appreciate you leaving this awesome review! We will let Kevon know that his assistance was greatly appreciated :-) -Melissa & the Product Customizer Support Team

5 / 5 Share

May 1, 2021

This app does exactly what I wanted AND, to top it off, the support I received was super fast and helpful! I for sure recommend this app and wouldn't hesitate to use it again in the future.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Your Photo Masks Thank you so much for leaving this awesome review! We appreciate you :-) All the best on your e-commerce journey! -Melissa & the Product Customizer Support Team