All reviews

Rating Breakdown

  • 5
    89% (903 ratings)
  • 4
    5% (52 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (10 ratings)
  • 1
    4% (42 ratings)

Reviews with Text

  • 98% (998)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 20, 2025

Product is great as the support has been awesome

Store

My Store

Using app

9 months

Developer Reply

Thanks for the review! We are happy you are pleased with our app and support team.

5 / 5 Share

Jan. 20, 2025

Thank you very much. It is a very successful and healthy application.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback! We are happy that our application suits your needs.

5 / 5 Share

Jan. 17, 2025

Really helpful team. Quick response and ready to assist whenever needed. Deep (from the team) even went beyond what was just needed and give me a few other helpful suggestions too. He was eager to get my problem solved and hopped on to a call twice within the same day. Thank you Deep and product options teams!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your wonderful review! Our team takes great pride in offering exceptional support to our users, and Deep is just one of our many rockstars.

5 / 5 Share

Jan. 15, 2025

Had a couple of slight integration issues, messaged support and they helped out immediately! Thanks for all the help!

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Flexscreen Canada, Thank you for your feedback! We’re glad our support team could assist you right away with the integration issues. Thanks for choosing Product Customizer!

5 / 5 Share

Jan. 3, 2025

Great customer service. My store stopped working with the Customizer App. I contacted customer services and was told it was because the theme I was using was old and had become un-supported. I was guided towards new themes that would work. I have updated my store and everything is good again. Shevaughn was very helpful and guided me through the whole process.

Using app

Over 8 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Black Sheep Design, Thank you for your feedback! We’re glad Shevaughn was able to guide you through updating your theme and getting everything back on track. We appreciate your trust in our app and support team!

5 / 5 Share

Jan. 2, 2025

This app is absolutely perfect for my needs - My customers can personalise their orders with ease and saves me a lot of time. The app didnt work properly in a certain area and when I contacted customer support, they were very helpful and had my problem sorted within 24 hours. I am very happy with this app and I recommend it to anyone selling multi-optional products on thir store.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi elephano.com, Thank you for sharing your experience! We’re delighted to hear the app has streamlined your process and made personalization easier for your customers. It’s great to know our support team resolved your issue promptly. We appreciate your recommendation and support!

1 / 5 Share

Dec. 27, 2024

It is not working and is showing on the product page. Nobody is replying on Support.

Store

Minu.si

Using app

16 minutes

Total reviews

3

Average rating

2.3

5 / 5 Share

Dec. 18, 2024

Very prompt response and solved my issue!

Using app

About 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi ScrubsUk.com, Thank you for your feedback! We're happy to hear that our prompt response helped solve your issue. Thanks for trusting PC!

5 / 5 Share

Dec. 8, 2024

Great app to use for custom products. The support is outstanding. I rarely have an issue, but if I do it's fixed in minutes. Thank you and the team for a great experience.

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Freaky Ferments, Thank you for your wonderful feedback! We're so pleased to hear that our app has worked well for your custom products, and that our team has been quick to resolve any issues you’ve encountered. We appreciate your trust and support!

5 / 5 Share

Dec. 3, 2024

Excellent customer service , if you have an issue they respond within minutes and usually have everything working very quickly

Using app

Almost 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Robes 4 You, Thank you for sharing your experience! We’re glad to hear our team provided quick and effective support to resolve your issue. Thanks for trusting PC!

5 / 5 Share

Dec. 1, 2024

great service

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi itty Bitty Keepsake, Thank you for your feedback! We’re glad to hear you’ve had a great experience with our service. We appreciate your support!

4 / 5 Share

Nov. 29, 2024

Customer support was very helpful, I had an issue - partly due to an old theme we were using, and they were able to fix quickly. Even provide additional supportive information.

Using app

Almost 4 years

Total reviews

1

Average rating

4.0

Developer Reply

Hi HIGH-5 PRINTWEAR, Thank you for your feedback! We're glad to hear that our support team was able to resolve your issue quickly and provide extra guidance along the way. We appreciate your support!

5 / 5 Share

Nov. 27, 2024

The app works well and the support is second to none. Always fixes any issues on the spot.

Using app

Over 1 year

Total reviews

8

Average rating

4.3

Developer Reply

Hi Elgin® USA, Thank you for your feedback! We're thrilled to know that the app is working well for you and that our support team has been able to address your issues promptly. We appreciate your support!

5 / 5 Share

Nov. 25, 2024

Very helpful solving my issue of attachments not coming through with the orders. I had no idea I needed to update the theme. Great customer service and patience in solving my issue.

Using app

About 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Soul Beadz and Bling, Thank you for your feedback! We're glad to hear that our team was able to help resolve the issue with attachments and guide you through updating your theme. Your kind words about our customer service mean a lot to us. We appreciate your support!

5 / 5 Share

Nov. 25, 2024

Shevaughn has been a wonderful help in getting the customizer to work flawlessly on my website. I can't thank him enough - the app is fantastic for having customers add add-ons to their orders and its a perfect addition to any website!

Using app

Over 7 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi SNASH JEWELRY, Thank you for your feedback! We’re delighted to hear that Shevaughn provided wonderful help in getting the customizer to work on your website. It's fantastic to know the app is making it easy for your customers to add add-ons to their orders. We appreciate your support!

5 / 5 Share

Nov. 24, 2024

Always so helpful and there when I need them. Quick and fast. Will help you with your theme and the app. Have been using for almost a year

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi TheArtsOfDani, Thank you for your feedback! We’re happy to hear that our team has been helpful and quick to assist you with both your theme and the app. Your continued use over the past year means a lot to us. We appreciate your support!

5 / 5 Share

June 22, 2025

Fantastic customer service!! I am really impressed with how the team got back to me and had fixed the issue before I had returned to the office the next day! 10/10 support, friendly and efficient -it may have been a quicker fix because I sent a screenshot of the issue and explained my query in as much detail as possible, so this may be useful to do when you first contact for them for help getting setup. I had never used this app for my store before, but I will be integrating more options on my product pages now as it's not so scary to do Definitely recommend

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Chuck and Bertie, Thank you for your thoughtful feedback! It's great to hear that our team provided you with such prompt and friendly support. We truly appreciate the recommendation!

5 / 5 Share

Nov. 11, 2024

I have had this app since 2105 and I always receive very fast support and they always fix the errors while I wait. I love this app and its worth every penny!

Using app

Over 8 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Bella & Blush, Thank you for being such a long-time user! It's fantastic to hear that you've consistently received fast and reliable support. Your kind words about the app mean a lot to us. We truly appreciate your loyalty!

4 / 5 Share

Nov. 11, 2024

Once the app was set up correctly, it seems to work great.

Using app

4 days

Total reviews

2

Average rating

4.5

Developer Reply

Hi Apex Performance Premier Racing Outfitters, Thank you for sharing your experience! We're glad to hear the app is working great for you. We appreciate your feedback!

5 / 5 Share

Nov. 9, 2024

La meilleure application pour les options produits que j'ai testé. Le service client est exceptionnel, Deepan m'a aider à résoudre un problème sur ma boutique qui n'était même pas lié avec cette application !

Using app

About 1 hour

Total reviews

3

Average rating

4.3

Developer Reply

Bonjour WallPoster, Merci pour votre retour ! Nous sommes ravis d’apprendre que vous appréciez notre application. Un grand merci à Deepan pour son aide précieuse, même au-delà de l’application. N’hésitez pas à nous contacter si vous avez d'autres questions ou besoins. Nous vous remercions pour votre confiance !