PC ‑ Custom Product Options
Product Options & Customizer | Personalize Product Variants
Rating
4.7
feedback
1,014
chart
#504
All reviews
Review RSS Feed
June 22, 2025
Fantastic customer service!! I am really impressed with how the team got back to me and had fixed the issue before I had returned to the office the next day! 10/10 support, friendly and efficient -it may have been a quicker fix because I sent a screenshot of the issue and explained my query in as much detail as possible, so this may be useful to do when you first contact for them for help getting setup. I had never used this app for my store before, but I will be integrating more options on my product pages now as it's not so scary to do Definitely recommend
Hi Chuck and Bertie, Thank you for your thoughtful feedback! It's great to hear that our team provided you with such prompt and friendly support. We truly appreciate the recommendation!
Nov. 11, 2024
I have had this app since 2105 and I always receive very fast support and they always fix the errors while I wait. I love this app and its worth every penny!
Hi Bella & Blush, Thank you for being such a long-time user! It's fantastic to hear that you've consistently received fast and reliable support. Your kind words about the app mean a lot to us. We truly appreciate your loyalty!
Nov. 11, 2024
Once the app was set up correctly, it seems to work great.
Using app
4 days
Total reviews
2
Average rating
4.5
Hi Apex Performance Premier Racing Outfitters, Thank you for sharing your experience! We're glad to hear the app is working great for you. We appreciate your feedback!
Nov. 9, 2024
La meilleure application pour les options produits que j'ai testé. Le service client est exceptionnel, Deepan m'a aider à résoudre un problème sur ma boutique qui n'était même pas lié avec cette application !
Bonjour WallPoster, Merci pour votre retour ! Nous sommes ravis d’apprendre que vous appréciez notre application. Un grand merci à Deepan pour son aide précieuse, même au-delà de l’application. N’hésitez pas à nous contacter si vous avez d'autres questions ou besoins. Nous vous remercions pour votre confiance !
Nov. 8, 2024
Deep Das is a very kind and friendly person. He helped me fix my problem within minutes. Thank you so much for the great service!!
Hi Mindify, Thank you for sharing your experience! We're glad to hear that Deep provided quick and friendly assistance. It's great to know your issue was resolved swiftly. We appreciate your support!
Nov. 4, 2024
Shevaughn was great at explaining how the app worked! Excited to incorporate it into our store! Thanks again :)
Hi SBG Home & Design, Thanks for your feedback! We’re thrilled to hear that Shevaughn was able to explain everything clearly. We’re excited to see how you incorporate the app into your store! Enjoy boosting those sales!
Nov. 4, 2024
I have been using this app now for over a year. The customer service is incredible, always quick to reply and nothing is ever an issue. 10/10 from me!
Hi Ted & Stitch Limited, Thank you for sharing your experience! We're thrilled to know that you've had such consistent support from our team over the past year. Quick and reliable service is our goal, and we're grateful for your rating! Thanks again!
Oct. 30, 2024
Shevaughn was really helpful and was able to make custom changes via code to meet my needs. Highly recommend
Hi SoulBond, Thank you for your review! We're glad to hear that our team member Shevaughn was able to provide the custom changes you needed. Your recommendation means a lot to us! Thanks again!
Oct. 25, 2024
Hi Lavender Blue Soul, Thank you for the 5-star rating! We truly appreciate your support!
Oct. 22, 2024
Easy to use and a great add on app to increase sales. Excellent support also. Definitely recommend.
Hi Colour and Spice Pty Ltd, Thank you for sharing your positive experience! We're thrilled that you find the app user-friendly and effective in boosting sales. It's wonderful to hear our support team has been able to assist you. Thanks for the recommendation!
Oct. 17, 2024
Unreliable App – Causing Significant Business Losses I’ve been using the "Product Customizer" app for some time, and unfortunately, I’ve faced numerous issues that have seriously impacted my business. Most recently, the app completely stopped allowing customers to add products with file uploads to their cart, which has caused a major loss in sales since this morning. This is a key feature for my store, and when it doesn’t work, it directly affects my revenue and customer experience. This isn't the first issue I've experienced. Previous bugs with the app have also disrupted my business, and while support has been responsive in the past, the frequency and severity of these bugs have made it difficult to rely on the app for consistent performance. As a business owner, I depend on reliable tools, and these ongoing problems have made it challenging to trust this app. I hope that future updates will address these issues, but based on my experience, I cannot recommend this app to other store owners who need reliable customization functionality.
Shugis, Thank you so much for sharing this review. I’m very sorry about the trouble you’ve encountered with our app and the impact it’s had on your business. I completely understand how frustrating and disruptive this situation would be for your orders. We provide a file upload field and it needs to work 100% of the time. We have since resolved this issue and a couple of others - they were temporarily caused by a migration to new servers and UI that will make our app faster and more reliable into the future. But the issue is fixed and file upload data should carry through to orders now like normal. I really appreciate your understanding, and I will email you directly as well from here.
Oct. 17, 2024
nachdem ich es selber nicht ganz hinbekommen habe, hat mir der Support wunderbar und schnell weitergeholfen, jetzt funtkioniert alles bestens...
Hallo FC Wacker Innsbruck Fan Shop, Vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass unser Support Ihnen schnell und effizient weiterhelfen konnte.
Oct. 16, 2024
Fantastic assistance.He was so patient and kind and I truly appreciate his help. Very knowledgeable and so happy to help. Thank you so much for your time.
Hi Lucky Dooby Doodle Store, Thank you for sharing your experience! We're delighted to hear that you received such patient and kind assistance. It's great to know that the support was helpful and knowledgeable. Your satisfaction is our priority! We appreciate your kind words!
Oct. 15, 2024
Hi courtgirl, Thank you for the 5-star rating! We truly appreciate your support!
Oct. 15, 2024
Brilliant Customer Service
Hi Custom Shinz, Thank you for your feedback! We're thrilled to hear that you had a great experience with our customer service. Providing excellent support is our top priority! We appreciate your support!
Oct. 14, 2024
This app is great and offers multiple options for customizing each product! The support has been fantastic, the are very knowledgeable, responsive, and proactive!
Hi My Side Bedding, Thank you for your feedback! We're glad to hear that you're enjoying the app and its customization options. It's wonderful to know that our support team has been knowledgeable and responsive in assisting you! We appreciate your support!
Oct. 14, 2024
Shevaughn has been an amazing help for me and quick to respond as I get ready to launch my website. If you have products that need customization, then this is the app for you.
Hi StevieDecals, Thank you so much for your kind words! We're thrilled to hear that Shevaughn was able to assist you quickly and effectively as you prepare to launch your website. It's great to know our app is meeting your customization needs! We appreciate your recommendation and wish you the best of luck with your launch!
Oct. 11, 2024
Exactly the features I need to have unlimited options, and product support was truly exceptional. Would definitely recommend.
Hi Southern Supply Party, Thank you for your feedback! We're delighted to hear that the app's features meet your needs and that you found our product support exceptional. Your recommendation means a lot to us. Thanks for choosing our app!
Oct. 7, 2024
Unbelievable support. The support team quickly resolved issues I was having (learning curve issues, not application issues) and helped me implement some design tweeks to work best for my store. Specifically, I need to call out Deepanjoy and Shevaughn. They went above and beyond to make customizer look and work perfectly for my store.
Hi Navy Paddles, Thank you for your fantastic feedback! We're thrilled to hear that Deepanjoy and Shevaughn provided exceptional support and helped you resolve your learning curve issues. It's great to know they went above and beyond to customize the app to suit your store perfectly. We appreciate your kind words and your trust in our app!