Rating

4.6

feedback

115

Reviews

chart

#4,005

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    20%
  • Less than a month
    46%
  • Less than a year
    21%
  • More than a year
    3%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with customers praising the excellent customer support provided by team members like Priyanka and Jay. Users appreciate the quick responses, product knowledge, and dedication shown by the support team in resolving issues and guiding them through setup. The app itself is described as easy to use, with a user-friendly interface that allows for smooth product customization. However, there are some mentions of minor bugs and limitations, such as difficulty in configuring certain features and compatibility issues with variable products. Overall, the app is highly recommended for its functionality and the efficient support provided by the team.

Highlights

Positive customer support experience with team members like Priyanka and Jay
Ease of use and user-friendly interface for product customization
Minor bugs and limitations in configuring certain features and compatibility with variable products
Efficient support team in resolving issues and guiding users through setup
High recommendation for the app's functionality and overall positive experience

Rating Breakdown

  • 5
    79% (91 ratings)
  • 4
    5% (6 ratings)
  • 3
    2% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    8% (9 ratings)

Reviews with Text

  • 95% (104)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 21, 2026

J'avais un problème avec le téléchargement d'images, mais le service client m'a aidé à fixer le problème en quelques minutes seulement! Merci!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2026

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

This app is perfect for my business. Its easy to use and if I need help the team are never far away. I tried other apps before hand but the support was just not there or it took way too long to help me. The team at SB Custom are very quick to respond to any of my queries. I havent had any issues using the app, just needed some help with a couple of things setting up my products. Extremely happy.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

Funktioniert richtig gut, man kann wirklich sehr gut Produkte Designen. Die Einstellungen sind leicht zu verstehen und man kann sehr viel selber einstellen. Einige dinge kann man nur durch den Support einstellen lassen, dieser ist jedoch fast immer erreichbar und hilft sofort weiter. Ich bin sehr dankbar für diese App, da mein Shop sehr darauf basiert.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 26, 2025

I had a great experience with customer support, thanks to Priyanka. Her response was instant, and she demonstrated excellent product knowledge throughout the conversation. She guided me smoothly at every step, making the entire customer journey easy and pleasant. Honestly, the support she provided was outstanding and very professional. Great job, Priyanka!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

All reviews

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