SB Custom Product Designer
Level 2 product personalizer studio for T-shirt & POD products
Rating
4.6
feedback
133
chart
#3,883
All reviews
Review RSS Feed
March 4, 2026
L'application est inutilisable. J'essaye d'ouvrir l'application et ça charge à l'infini. Je suis obligé de refresh 50 fois pour que ça fonctionne. En plus de ça, la personnalisation est très limitée, on ne peut pas personnaliser selon toutes les variantes, ou alors il faut faire un produit par
Aug. 7, 2025
They promised to refund the money tomorrow, then as soon as the money would reach the account, and so on, but in the end they never refunded it. I asked them several times, and every time they said “tomorrow, tomorrow.” You can keep the money; this is a warning for other buyers. Regarding the app: + Support responds and helps with setup - Doesn’t work with variable products - Doesn’t adapt to needs, very few settings - Does not cover personalization needs due to lack of features, especially if the product is variable.
😔 We’re truly sorry to hear about your experience. We completely understand how frustrating repeated delays with refunds can be, and we sincerely apologize for not meeting your expectations. 🙏 💳 To clarify: one of your payments never reached our account, which is why we couldn’t process a refund earlier. However, for the payment that did reach us, we coordinated with our account team and the refund has been issued ✅.
June 19, 2025
You can't change the color of the t-shirt which is a basic option that is supposed to be included, but it was confirmed to me that its not available at this moment. You need to wait for them to fix some bugs in a few weeks... So it does not do what is advertised.
We truly understand your concern regarding the t-shirt color change option. You're absolutely right—this is a key feature, and we apologize that it's not currently available due to some temporary technical limitations. Our development team is actively working on resolving the issue, and we're expecting the update to roll out within the next few weeks. We appreciate your patience and understanding as we work to improve the experience. Your feedback helps us get better, and we’re committed to making sure the app delivers on everything it promises. In the meantime, if there’s anything we can do to assist or set up an alternative workaround for your store, please don’t hesitate to reach out—we’re here to help!
June 17, 2025
A very useless app, honeestly. Even tho i could not use it because it did not have the features it promised, I installed ii almost immediately and still got charged for it. Very bad experience. If zero star exists, that's what you deserve.
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. While it's disappointing to know the app didn’t meet your expectations, we completely understand your frustration and take your concerns seriously. Our goal is to provide full transparency about features and charges, and we apologize if there was any confusion. We’d love the opportunity to make things right — please reach out to our support team directly so we can assist with a refund and clarify any misunderstandings. We’re continuously working to improve the app, and honest feedback like yours helps us do better. Thank you again, and we hope to have a chance to turn this experience around for you.
March 12, 2026
This app is a complete disaster. The dashboard crashes constantly and won't even load. I have spent a lot of time on this and yet all the add-ons I configured have disappeared. I have already contacted support, but they take forever to reply and offer no solutions. I even tried clearing cookies and testing on both Mac and Windows, but the problem persists. I do not recommend this at all, especially for businesses in Puerto Rico. Don't waste your time. Esta aplicación es un desastre total. El dashboard se cae constantemente y ni siquiera carga. He invertido mucho tiempo en esto y aun así todos los add-ons que configuré desaparecieron. Ya me he puesto en contacto con soporte, pero tardan una eternidad en responder y no dan soluciones. Intenté borrando cookies y probando tanto en Mac como en Windows, pero el problema sigue igual. No la recomiendo para nada, especialmente para negocios en Puerto Rico. No pierdan su tiempo.
Thank you so much for your kind words! We're thrilled to hear that the app and its integration are working smoothly for you. It's also wonderful to know that our support team has met your expectations—we always strive to be responsive, helpful, and friendly. Your positive experience means a lot to us. If you ever need anything or have suggestions, don’t hesitate to reach out. Thanks again for being a valued user!
Nov. 26, 2023
I don't want to be mean and make bad comments publicly, but if you have any self-respect, then don't install this. The price corresponds to the quality.
Hi, foralltastes.lv, Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you may have experienced with our app. We truly value your input, and your comments are crucial in helping us enhance the quality of our service. We understand that you've had a less-than-ideal experience, and we would appreciate the opportunity to learn more about the specific issues you encountered. If you could provide additional details or share any specific concerns, it would be immensely helpful for us to address and improve upon them. Our goal is to ensure the satisfaction of our users, and your feedback plays a vital role in guiding us toward that objective. If there's anything specific you'd like assistance with or if you have suggestions for improvement, please feel free to reach out to our support team directly. Once again, thank you for your feedback, and we genuinely appreciate your insights. Best regards, SetuBridge Technolabs
July 6, 2023
Their app doesnt even work, they said they would get it working and during that time the free trial ran out, and they charged us the monthly fee, still doesnt work, uninstalled. Not happy about this company nor their app. It is as if it is a fake app only get your account charged the fee. Total rip off.
Store
My Store
Using app
4 days
We apologize for the inconvenience you faced during your interaction with us. Your feedback is important, and we're working diligently to understand and address the issues you've raised. Our team is actively reviewing our processes to prevent similar occurrences in the future. Please allow us the opportunity to make amends and provide you with a better experience moving forward.
Sept. 20, 2022
Funktioniert überhaupt nicht, also wirklich nichts funktioniert. Es gibt keine Testphase, die Gestaltung funktioniert nicht, der Designdownload ebenfalls nicht. Frechheit.
Hi Regio Trade GbR, This is Dipen from the Product Designer App Support Team. We really apologize if you have faced any issue in the app. We have checked from our side and from some of our current customers and app is working fine. It might be possible there was some product setup issue caused from your end. Also we didn't receive any support request from you about any issue. We have tried to connect with you on Whatsapp after this review and are waiting for your reply to help you to set up a customizable product. Our customers are top priority for us so please feel free to contact us any time through our live chat or by email at [email protected] if you require assistance. Regards, Dipen Product Designer App Support Team