SB Custom Product Personalizer
Web to Print Studio | Product Personalization Made Easy
Rating
4.6
feedback
97
chart
#3,900
All reviews
Review RSS Feed
Aug. 28, 2025
I really wanted to love this app. The concept is brilliant, and I truly believe the developer and support team did their best to accommodate my requests – they were responsive and tried to help. But the reality is, this app is simply not ready for use in a live store. Despite its potential, the app was buggy, unpredictable, and difficult to rely on. It caused issues with my product pages, preview functions often failed, and the customisation experience for my customers was far from smooth. As much as I appreciate the effort behind it, this kind of app should not be released until it's fully tested and functional. A broken customiser does more harm than good, and unfortunately, that was the case here. I sincerely hope the developers continue improving it – but for now, I cannot recommend it.
Aug. 7, 2025
They promised to refund the money tomorrow, then as soon as the money would reach the account, and so on, but in the end they never refunded it. I asked them several times, and every time they said “tomorrow, tomorrow.” You can keep the money; this is a warning for other buyers. Regarding the app: + Support responds and helps with setup - Doesn’t work with variable products - Doesn’t adapt to needs, very few settings - Does not cover personalization needs due to lack of features, especially if the product is variable.
😔 We’re truly sorry to hear about your experience. We completely understand how frustrating repeated delays with refunds can be, and we sincerely apologize for not meeting your expectations. 🙏 💳 To clarify: one of your payments never reached our account, which is why we couldn’t process a refund earlier. However, for the payment that did reach us, we coordinated with our account team and the refund has been issued ✅.
June 19, 2025
You can't change the color of the t-shirt which is a basic option that is supposed to be included, but it was confirmed to me that its not available at this moment. You need to wait for them to fix some bugs in a few weeks... So it does not do what is advertised.
We truly understand your concern regarding the t-shirt color change option. You're absolutely right—this is a key feature, and we apologize that it's not currently available due to some temporary technical limitations. Our development team is actively working on resolving the issue, and we're expecting the update to roll out within the next few weeks. We appreciate your patience and understanding as we work to improve the experience. Your feedback helps us get better, and we’re committed to making sure the app delivers on everything it promises. In the meantime, if there’s anything we can do to assist or set up an alternative workaround for your store, please don’t hesitate to reach out—we’re here to help!
Nov. 17, 2024
useless
Hi , We’re here to help in any case! Could you please connect with our support team directly regarding the issue you faced? We’d be happy to resolve it for you. Your feedback is important to us, and we’d like to understand what went wrong so we can address your concerns and make improvements. Looking forward to your response and the opportunity to assist you.
May 9, 2024
Why are you installing your app? Our browsing history is gone. The website is reporting an error. Can you take a look at it for us Custom Product Designer Studio $7.99 Standard Plan: 2024-04-23 - 2024-05-23 账单编号 228389259 [email protected]
We apologize for any confusion. It appears there might be a misunderstanding. We don't have direct access to install apps on customers' stores; app installation must be initiated by the store owner or admin. However, we're here to help resolve any issues you're experiencing with our app. Please reach out to us directly, and we'll work together to address the browsing history issue and any errors reported on your website. Please feel free to reach out to us directly so we can assist you further. We're committed to ensuring that our app works seamlessly for you.
Nov. 26, 2023
I don't want to be mean and make bad comments publicly, but if you have any self-respect, then don't install this. The price corresponds to the quality.
Hi, foralltastes.lv, Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience you may have experienced with our app. We truly value your input, and your comments are crucial in helping us enhance the quality of our service. We understand that you've had a less-than-ideal experience, and we would appreciate the opportunity to learn more about the specific issues you encountered. If you could provide additional details or share any specific concerns, it would be immensely helpful for us to address and improve upon them. Our goal is to ensure the satisfaction of our users, and your feedback plays a vital role in guiding us toward that objective. If there's anything specific you'd like assistance with or if you have suggestions for improvement, please feel free to reach out to our support team directly. Once again, thank you for your feedback, and we genuinely appreciate your insights. Best regards, SetuBridge Technolabs
July 6, 2023
Their app doesnt even work, they said they would get it working and during that time the free trial ran out, and they charged us the monthly fee, still doesnt work, uninstalled. Not happy about this company nor their app. It is as if it is a fake app only get your account charged the fee. Total rip off.
Store
My Store
Using app
4 days
We apologize for the inconvenience you faced during your interaction with us. Your feedback is important, and we're working diligently to understand and address the issues you've raised. Our team is actively reviewing our processes to prevent similar occurrences in the future. Please allow us the opportunity to make amends and provide you with a better experience moving forward.
Sept. 20, 2022
Funktioniert überhaupt nicht, also wirklich nichts funktioniert. Es gibt keine Testphase, die Gestaltung funktioniert nicht, der Designdownload ebenfalls nicht. Frechheit.
Hi Regio Trade GbR, This is Dipen from the Product Designer App Support Team. We really apologize if you have faced any issue in the app. We have checked from our side and from some of our current customers and app is working fine. It might be possible there was some product setup issue caused from your end. Also we didn't receive any support request from you about any issue. We have tried to connect with you on Whatsapp after this review and are waiting for your reply to help you to set up a customizable product. Our customers are top priority for us so please feel free to contact us any time through our live chat or by email at [email protected] if you require assistance. Regards, Dipen Product Designer App Support Team