SB Custom Product Personalizer
Fast Product Designer for Tshirt, Hoodies, Mug - POD
Rating
4.7
feedback
100
chart
#3,324
All reviews
Rating Breakdown
Review RSS Feed
March 20, 2025
I really like this app because it presents a very simple, easy-to-understand user interface to my customers. It meets my business need when it comes to easily allowing my customers to make their custom design. They also responded fast after 3 days from the time I emailed them (they're off on that weekend). And they solved my tech problem in relation to their app. The things that didn't meet my business need was it currently only supports the store's default currency, when my store supports multi-currencies. I also do not know how it integrates to my preferred print-on-demand provider, although the product description in the Shopify app store says that they do support it. I'll definitely reconsider this app in the near future, when those business needs above are timely addressed. If you don't have those business needs like mine, then this app maybe for you!
March 20, 2025
The support team was amazing! They listened to all my concerns with patience and solved everything within a day. I was really impressed with their quick response and efficient solutions. Great service all around!
Feb. 28, 2025
Por el momento todo fuinciona correctamente. Soporte genial y muy rápido.
Thank you so much for your 5-star review! 🌟 We're glad to hear everything is working fine and that you're happy with our fast support! 😊 If you ever need any further help, feel free to reach out — we're always happy to assist! 🚀
Feb. 22, 2025
I've been working with app for a while now. I really don't know if this app is just conflicted with my theme which is Flow or if the app is just has bugs. When I try to upload image for clipart they don't load or appear not to load. The load indicator looks like the image are trying to load but takes forever. I just end up exiting. When I pick it up later another day then some appear to have loaded in the editing software. When I go to the website to test if I can select the image nothing appears the category shows up but no images appear. Tech support seams to originate in India so the times at night that I work on the website I really do get any help. I really don't understand the glowing review as my experience has been very disappointing. I hope management reads this and address the issues so that I can provide a more positive review. I would really like the program to work well for me but I keep running into a brick wall. Update: Things are starting to work but I haven't do anything different. Hopefully they will continue to work. I am continuing to update images. If thing continue to work I'll update my rating. to 4 stars
Thank you for sharing your experience and updated review. We sincerely appreciate your honest feedback and understand the frustration you've faced. We’d love to assist you further to ensure the app works smoothly with your theme. Could you please connect directly with our support team? We’re here to help and will investigate the issue to find a resolution as quickly as possible. Let us know how we can assist, and we’ll do our best to address your concerns. Looking forward to working with you to improve your experience!
Feb. 20, 2025
their are great team, customer raised problem, they can fixed them asap.
Thank you so much for your 5-star review! ⭐️ We're thrilled to hear that our team could quickly resolve your issue. Your support means a lot to us! If you ever need any further assistance, feel free to reach out. 😊 Thanks again! 🚀
Feb. 19, 2025
So far so good. I was having trouble getting my variants to sync with the customizer app so I reached out to support. They went in and fixed it for me. Just added it to the website so we will see what the customers thing but as far as support goes, they have been great.
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that our support team was able to assist you with syncing your variants and that you're happy with the experience so far. We're excited to see how your customers will respond to the new addition! If you need any more help or have questions down the line, don't hesitate to reach out. We're always here to support you! 😊
Feb. 17, 2025
SB Custom Product Personalizer is so detailed with necessary options to express your unique ideas for you and your customer unique style. if any problems arise SB Custom Product Personalizer custom service is a click away, they are surely to walk you thought to correct any issues. this app every simple even though i needed help now I'm confident in starting my business and watching it grow with the support of SB Custom Product Personalizer thank you for creating this app for growing business owner
Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that SB Custom Product Personalizer is helping you bring your unique ideas to life and supporting your business growth. Our team is always here to assist whenever you need it. Wishing you great success on your journey! 🚀😊
Feb. 17, 2025
Had a great support here. Really friendly and fast. App gives a great plus for customer experience and designing own product in a easy way.
"Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our support team and that the app is enhancing your customer experience. If you ever need any assistance or have any suggestions, feel free to reach out. Happy designing! 🎨✨"
Feb. 12, 2025
Nice App , Easy to setup and User Friendly , First class support for the customer support team. We will get Instant replay form the customer support for any help that we need. When compare to other apps Price is Cheaper, User friendly and we have very good support.
Thank you for your amazing review! 😊 We're glad to hear that you found our app easy to set up and user-friendly. Our support team always strives to provide quick and efficient assistance, so it's great to know you had a first-class experience. We truly appreciate your support and for choosing us over other apps! 🚀🙌
Feb. 10, 2025
The plugin was a great first experience on the store and the customer service was very enthusiastic.
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you had a great first experience with our app and that our customer service met your expectations. If you ever need any assistance, we're always here to help! 🚀
March 12, 2025
Thanks again for your help today!!
Thank you so much! 😊 We're glad we could assist you. If you ever need any more help, feel free to reach out. Happy selling! 🚀✨
Feb. 1, 2025
On the first day, I was pleased with the customer service. However, on the second day, when I had additional questions, the response time was noticeably slower. I inquired about extra features and was informed that while these were available, they required an upgrade to a higher-tier plan ($49.99 per month). I accepted the higher price on the condition that I would receive the requested features. Unfortunately, after waiting two days for a demo without any follow-up, I decided to switch my custom product designer to “CUSTOMIFY.” I now find that this new design editor (Customify) better meets my needs and includes all the necessary features.
Thank you for your feedback! We're glad to hear that you were initially pleased with our customer service. We did try to connect with you via email but didn't receive a response initially. Once we were ready to show the demo, we shared it and made ourselves available to connect during business hours. Regarding the additional features, we appreciate your understanding of the plan upgrade. Our goal is to ensure you receive the best value and the features you need. If there’s anything specific we can do to improve your experience, please let us know—we're happy to help! We truly appreciate your support and would love the opportunity to enhance your experience with our app.
Jan. 24, 2025
Bon service
Thank you for your kind words! 😊 We're thrilled to hear you’re satisfied with our service. If you ever need assistance or have any feedback, don't hesitate to reach out. We're always here to help! 🌟
Jan. 24, 2025
Thank you so much for your 5-star review! 🌟 We truly appreciate your support and are always here to assist you. 😊
Jan. 17, 2025
Great app with great support - the customer design interface looks much better than the app I was using. Pretty easy to set up and once you get going its very simple to set up your products
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you found the app easy to set up and that our design interface is working better for you. 😊 Your kind words about our support mean a lot to us. If you ever need any assistance or have more feedback, feel free to reach out—we’re always here to help! 💪
Jan. 16, 2025
Customer support is super quick and professional ! thanks Jay
Thank you so much for your 5-star review! We're thrilled to hear that Jay provided you with quick and professional support. Your kind words mean a lot to us and motivate our team to continue delivering excellent service. 😊
Jan. 10, 2025
So far, so good! Jay really helped me out with setting everything up, and I couldn’t be more pleased. The app is lightweight and straightforward—no unnecessary clutter or features to confuse you. It’s exactly what I was looking for to personalize my Shopify shop. Now my customers can easily add names, pictures, clipart, and more to their orders, making their shopping experience truly unique. It’s simple to use, efficient, and doesn’t slow down my site, which is a huge plus. Highly recommend it to anyone looking to add a personal touch to their products without any hassle!
Thank you so much for your amazing 5-star review! 🌟 We're thrilled to hear that Jay was able to help you get everything set up smoothly and that the app meets your needs perfectly. It’s fantastic to know you appreciate the simplicity, efficiency, and lightweight design of the app—it’s exactly what we aim for! We're glad we could help enhance your Shopify store and provide your customers with a unique, personalized shopping experience. If you ever need assistance or have more ideas, feel free to reach out. Thanks again for recommending us! 😊
Jan. 10, 2025
Decided to re-brand my store and allow customers to design their own shirt or use my provided designs at an Affordable Price. I searched high and low and came across Custom Product Designer. From install to configuration the APP was smooth and simple to use. They also have provided A+ customer support. There were some issues that needed resolved and Jay provided timely and fast support. Here is to the new partnership hopefully this will take my store to next level without having to rely on drop-shippers or print on demand providers I now have it in house. Swing by some time www.badhounds.com
Thank you so much for your thoughtful 5-star review! 🌟 We're thrilled to hear that Custom Product Designer has been a smooth and simple solution for your rebranding journey. It’s fantastic that you’re now able to offer personalized designs in-house, giving your store a unique edge! We’re also delighted Jay could provide timely and efficient support to resolve any issues—your success is our priority! Here's to a fruitful partnership that helps take your store to the next level. Wishing you all the best, and we’ll definitely swing by www.badhounds.com! 🐾 Thank you for choosing us! 😊
Jan. 9, 2025
This app is really amazing. It offers all the customization options I was looking for. Let's see how it performs in the future, but as of now, it’s good to go. The customer service is the best part, and I would like to mention it especially. They provide prompt responses and satisfactory solutions. Thank you!
Using app
About 18 hours
Total reviews
2
Average rating
3.0
Thank you for your fantastic 5-star review! 🌟 We’re so glad to hear that the app meets your customization needs and that you're happy with its performance so far. It’s especially wonderful to know that our customer service stood out to you—we strive to provide prompt and helpful support every step of the way. We appreciate your feedback and look forward to continuing to serve you in the future. If you ever need assistance, don’t hesitate to reach out. Thanks again! 😊
Jan. 2, 2025
SUPPORT SUPER
Thank you for the amazing 5-star review! We're thrilled to hear you had a great experience with our support team. If you need anything else, don't hesitate to reach out! 😊