SB Custom Product Designer
Level 2 product personalizer for T-shirt & POD sales boost
Rating
4.7
feedback
122
chart
#3,762
All reviews
Nov. 20, 2025
Quelques bugs sur la personnalisation mais heureusement un SAV efficace. Merci à Priyanka, la personne qui a géré mes problématiques.
Thank you so much for your feedback. We’re glad to hear that Priyanka was able to assist you and resolve your issues. 🙌 We really appreciate your patience with the minor bugs in the customization process, and we’re constantly working to make things smoother for you. Your kind words mean a lot to our team and motivate us to keep improving! 💪✨ Thanks again for taking the time to share your experience.
Nov. 17, 2025
返信が早いです
Thank you so much for noticing our quick response! ⏱️ We always strive to be there for our customers as fast as we can because your time and satisfaction matter the most to us. 😊 Your kind words really motivate our team to keep delivering top-notch support. We’re always here whenever you need us, so don’t hesitate to reach out again! 🙌
Sept. 30, 2025
Apart from certain features being slightly harder to configure, the app has been really great. The customer service is also excellent; we had a minor issue for which we contacted the team and they solved it very fast.
Thank you so much for your kind and thoughtful feedback! 😊 We're delighted to hear that you’ve had a great experience with our product personalization app overall and that our support team could assist you quickly when needed. We truly appreciate your understanding regarding the configuration — our team is always working to make the setup process even smoother and more intuitive for all users. Your feedback helps us identify where we can improve, and we’re grateful for that. If you ever have more suggestions or need any assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure you get the best possible experience from the app. 💪✨ Thank you once again for your support! 💛
Sept. 12, 2025
Customer servise is good. App also is good.
"Thank you so much for your kind words! 💙 We're glad you’re happy with both our app and support. Your feedback keeps us motivated to do even better 🚀😊."
Aug. 30, 2025
otomatik kırpma özelliği harici kullanışlı. Bazı geliştirmeler yapılabilir. Uygulama desteği çok yardımcı oldu.
Store
Kılıf Al
Using app
About 4 hours
Thank you so much for your valuable feedback! 🙏✨ We’re glad you found our support team helpful 🤝💬. We’ve noted your input on the cropping feature 🖼️🔧 and will keep improving to give you the best experience 🚀💡.
Aug. 30, 2025
The SB Product Personalizer app works great for customization. Priyanka helped me set up the color variants and also guided me with the bulk add-to-cart feature. The support team is very responsive and provides excellent assistance. Highly recommended!
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that the SB Product Personalizer app is making customization easy for you. 💡 Priyanka and our support team are always happy to help with setup and guidance. 🙌 Your recommendation means a lot to us — we truly appreciate your support! 💖✨
Aug. 28, 2025
I really wanted to love this app. The concept is brilliant, and I truly believe the developer and support team did their best to accommodate my requests – they were responsive and tried to help. But the reality is, this app is simply not ready for use in a live store. Despite its potential, the app was buggy, unpredictable, and difficult to rely on. It caused issues with my product pages, preview functions often failed, and the customisation experience for my customers was far from smooth. As much as I appreciate the effort behind it, this kind of app should not be released until it's fully tested and functional. A broken customiser does more harm than good, and unfortunately, that was the case here. I sincerely hope the developers continue improving it – but for now, I cannot recommend it.
Aug. 20, 2025
The support Priyanka is very fast and will help with everything. The add-on is exactly what I was looking for. The price is great. I recommend it.
🌟 Thank you so much for your kind words! We’re thrilled to hear that Priyanka could help you quickly and make everything smooth for you 🙌✨ We’re glad you’re enjoying the add-on and finding value in our product personalizer app. Your recommendation means a lot to us 💖😊
Aug. 20, 2025
Ho avuto un problema tecnico ma tempestivamente hanno risolto l'inconveniente.
"Thank you so much for your kind words! 💙 We’re glad our team could quickly resolve your issue. Your satisfaction means a lot to us, and we’re always here to help whenever you need. 🚀"
Aug. 13, 2025
good
"Thank you so much for your kind words! We're glad to hear the app is working well for your store. Our team is always here to help if you need any further support. 😊"
Aug. 7, 2025
They promised to refund the money tomorrow, then as soon as the money would reach the account, and so on, but in the end they never refunded it. I asked them several times, and every time they said “tomorrow, tomorrow.” You can keep the money; this is a warning for other buyers. Regarding the app: + Support responds and helps with setup - Doesn’t work with variable products - Doesn’t adapt to needs, very few settings - Does not cover personalization needs due to lack of features, especially if the product is variable.
😔 We’re truly sorry to hear about your experience. We completely understand how frustrating repeated delays with refunds can be, and we sincerely apologize for not meeting your expectations. 🙏 💳 To clarify: one of your payments never reached our account, which is why we couldn’t process a refund earlier. However, for the payment that did reach us, we coordinated with our account team and the refund has been issued ✅.
Aug. 7, 2025
Thanks to Priyanka for the quick and helpful support during the module setup. The app looks promising for simple, one-off products without variants, but it feels a bit limited when it comes to more dynamic like the price. For example, the image bank is only available in English, and there are no ready-to-use templates. That said, the team is responsive and open to developing custom features if needed, which is definitely a plus.
Thank you for sharing your detailed feedback! 🌟 We’re so glad to hear Priyanka could assist you quickly during the setup. Your suggestions about pricing flexibility, language options, and templates are very valuable, and we’ll keep them in mind as we continue improving the app. We truly appreciate your recognition of our team’s responsiveness, and we’re always happy to discuss custom features to better fit your needs. Looking forward to supporting your success! 🚀
Aug. 6, 2025
"SB Custom Product Personalizer is easy to use and works perfectly with my Shopify store. I like that it integrates directly into the Shopify admin and supports the latest themes. Their support team is very quick and helpful whenever I have questions. A great tool for offering product personalization to my customers."
Thank you so much for the kind words! 😊 We’re thrilled to hear that SB Custom Product Personalizer is working seamlessly for your store and that you’re enjoying the admin integration and theme compatibility 🎯🛍️ Our support team is always here to help, so it’s great to know we’ve been able to assist you quickly 💬⚡ Wishing you continued success with your personalized products! 🧡✨
Aug. 5, 2025
Atencion por el chat perfecta! Tenia un problema para que apareciesen las variantes de los colores en las camisetas personalziadas y me hicieron ellos directamente los ajustes para que todo estuviese bien, pidiendo permiso para acceder a mitienda de shopify como administradores. Gran ayuda y muy rapida.
🌟 Thank you so much for your kind words! 🌟 We're thrilled to hear that our chat support was able to assist you quickly and effectively! 💬🛠️ Making sure your color variants show up perfectly is exactly the kind of support we aim to provide. 🎨👕 Thanks again for your trust and for allowing us access to help directly in your store. We're always here if you need anything else! 😊🚀
July 31, 2025
Amazing effective and fast customer service
Thank you so much for your kind words! 😊 We're thrilled to hear that you found our customer service for our product designer app is amazing, effective, and fast 💬⚡ Your satisfaction is our top priority, and we’re always here to help whenever you need us 🙌 Thanks again for your support! 💖
July 30, 2025
Установил приложение, настроил, но в карточке товара не отобразилась настройка. Техподдержка быстро помогла с этим.
Store
My Store
Using app
7 days
Thank you for your feedback! 😊 We're glad you found the setup process smooth overall, and we're especially happy to hear our technical support team could assist you quickly when the settings weren’t showing on the product card. 💪 If you ever need help again or have any suggestions, we're always here for you! 🚀🛠️ Thanks for choosing our app! 🙌✨
July 7, 2025
Service client au top !
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer support team. We always strive to provide fast, friendly, and helpful service to support your success. If you ever need anything else, we're just a message away! 😊
July 6, 2025
I had such high hopes for this app. The concept is beautiful but the functionality is not. The issue begins with response time on getting help off on weekends and not available during normal hours make it hit and miss. Moving on the next issue is the app has issues functioning on phones and tablets. Which these days are how the world operates. They tell me everything is fine on there end but what does it matter if the customer can’t use it. I tried to fix it by paying for the better package but it’s all the same. Some pictures up load some don’t same file type. Controlling the design area not easy. I’ve spent months working with it and I’ve finally given up. Sorry for the two stars but people should know what they are paying for. Wouldn’t care if it was free but this hasn’t been worth the money.
We’re truly sorry to hear about your frustrating experience and deeply regret that our support fell short of your expectations. We did receive your recent support request and had asked for store access so we could investigate the issue further. However, we didn’t hear back after two follow-ups. We’re reaching out again right away to provide immediate support. We’re constantly working to improve the app and assure you that your concerns with the mobile experience will be handled as a priority. We sincerely appreciate your patience and support in helping us make this product better.
June 30, 2025
This App has upscaled my site. Minor hiccups were quickly resolved. I am thoroughly looking forward to the new upload quality feature that has been introduced to fulfill customer orders.
Thank you so much for your kind words and positive feedback! We're thrilled to hear that our Product Personalizer app has helped elevate your site’s performance. We truly appreciate your patience with the minor hiccups and are glad our team could resolve them quickly. Your excitement for the new upload quality feature motivates us—we built it with merchants like you in mind to make fulfilling custom orders even smoother. If you ever need assistance or have suggestions to improve the Product Personalization experience, we're just a message away. Thanks again for being a valued part of our community!
June 23, 2025
I’m really impressed with the customer support – especially Jay, who handled my requests with professionalism, speed, and great attention to detail. He clearly understood my needs and guided me step by step with patience and clarity. Thanks again for the amazing support! I highly recommend this app.
Store
Ma boutique
Using app
About 1 hour
Thank you so much for your kind words and glowing recommendation! 😊 We’re thrilled to hear that you had a great experience with our support team—especially with Jay. We take pride in providing attentive, personalized support, and it’s wonderful to know that Jay was able to assist you with professionalism and care. Your satisfaction means a lot to us, and we’re always here if you need anything related to our product customization app in the future. Thanks again for being a valued user of our app!