SB Custom Product Designer
Level 2 product personalizer studio for T-shirt & POD products
Rating
4.6
feedback
126
chart
#3,635
All reviews
Aug. 5, 2025
Atencion por el chat perfecta! Tenia un problema para que apareciesen las variantes de los colores en las camisetas personalziadas y me hicieron ellos directamente los ajustes para que todo estuviese bien, pidiendo permiso para acceder a mitienda de shopify como administradores. Gran ayuda y muy rapida.
🌟 Thank you so much for your kind words! 🌟 We're thrilled to hear that our chat support was able to assist you quickly and effectively! 💬🛠️ Making sure your color variants show up perfectly is exactly the kind of support we aim to provide. 🎨👕 Thanks again for your trust and for allowing us access to help directly in your store. We're always here if you need anything else! 😊🚀
July 7, 2025
Service client au top !
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer support team. We always strive to provide fast, friendly, and helpful service to support your success. If you ever need anything else, we're just a message away! 😊
July 6, 2025
I had such high hopes for this app. The concept is beautiful but the functionality is not. The issue begins with response time on getting help off on weekends and not available during normal hours make it hit and miss. Moving on the next issue is the app has issues functioning on phones and tablets. Which these days are how the world operates. They tell me everything is fine on there end but what does it matter if the customer can’t use it. I tried to fix it by paying for the better package but it’s all the same. Some pictures up load some don’t same file type. Controlling the design area not easy. I’ve spent months working with it and I’ve finally given up. Sorry for the two stars but people should know what they are paying for. Wouldn’t care if it was free but this hasn’t been worth the money.
We’re truly sorry to hear about your frustrating experience and deeply regret that our support fell short of your expectations. We did receive your recent support request and had asked for store access so we could investigate the issue further. However, we didn’t hear back after two follow-ups. We’re reaching out again right away to provide immediate support. We’re constantly working to improve the app and assure you that your concerns with the mobile experience will be handled as a priority. We sincerely appreciate your patience and support in helping us make this product better.
June 30, 2025
This App has upscaled my site. Minor hiccups were quickly resolved. I am thoroughly looking forward to the new upload quality feature that has been introduced to fulfill customer orders.
Thank you so much for your kind words and positive feedback! We're thrilled to hear that our Product Personalizer app has helped elevate your site’s performance. We truly appreciate your patience with the minor hiccups and are glad our team could resolve them quickly. Your excitement for the new upload quality feature motivates us—we built it with merchants like you in mind to make fulfilling custom orders even smoother. If you ever need assistance or have suggestions to improve the Product Personalization experience, we're just a message away. Thanks again for being a valued part of our community!
June 19, 2025
You can't change the color of the t-shirt which is a basic option that is supposed to be included, but it was confirmed to me that its not available at this moment. You need to wait for them to fix some bugs in a few weeks... So it does not do what is advertised.
We truly understand your concern regarding the t-shirt color change option. You're absolutely right—this is a key feature, and we apologize that it's not currently available due to some temporary technical limitations. Our development team is actively working on resolving the issue, and we're expecting the update to roll out within the next few weeks. We appreciate your patience and understanding as we work to improve the experience. Your feedback helps us get better, and we’re committed to making sure the app delivers on everything it promises. In the meantime, if there’s anything we can do to assist or set up an alternative workaround for your store, please don’t hesitate to reach out—we’re here to help!
June 17, 2025
A very useless app, honeestly. Even tho i could not use it because it did not have the features it promised, I installed ii almost immediately and still got charged for it. Very bad experience. If zero star exists, that's what you deserve.
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. While it's disappointing to know the app didn’t meet your expectations, we completely understand your frustration and take your concerns seriously. Our goal is to provide full transparency about features and charges, and we apologize if there was any confusion. We’d love the opportunity to make things right — please reach out to our support team directly so we can assist with a refund and clarify any misunderstandings. We’re continuously working to improve the app, and honest feedback like yours helps us do better. Thank you again, and we hope to have a chance to turn this experience around for you.
June 16, 2025
Best customizer so far and very fast support! But there are still some things to improve - like to show the product variants at the customizer and switch the images if a variant (e.g. color) is selected.
Thank you so much for your kind words and great feedback! We’re thrilled to hear that you’re enjoying the customizer and our fast support—it truly means a lot to us. 😊 We completely agree with your suggestions regarding variant display and dynamic image switching. These are valuable enhancements, and we're already working on improvements in this area to make the customizer even more powerful and seamless. Your input helps us grow and serve you better—thank you again for sharing it! If you ever need anything or have more ideas, feel free to reach out anytime. We're always here to help!
June 9, 2025
Great product customizer. Their support team is helpful and responds quickly to any of our questions. Highly recommend this plugin!
Thank you so much for your kind words and recommendation! 😊 We’re thrilled to hear you're enjoying the product customizer and that our support team has been able to assist you promptly. Providing helpful, fast support is something we really value, so your feedback means a lot. If you ever need anything else or have suggestions, we're always here to help! Thanks again for being a part of our community! 💼✨
June 5, 2025
fantastic app, even more fantastic support. quick to reply, willing to help no matter what. the app is much easier to set up and use than other version i tried, and MUCH more affordable. if you are thinking about kickflip or customify, stop. use this.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying product personalization app and found our support team helpful—that means the world to us. Making the setup process simple and affordable while still delivering powerful features is exactly what we aim for. We truly appreciate you choosing us over other options like Kickflip or Customify. If you ever need anything or have more feedback, we're always here to help. Thanks again for your support and for being a part of our community!
May 30, 2025
¡Encantado con esta app de personalización para Shopify! La atención al cliente es excelente, con respuestas rápidas y útiles. La aplicación es extremadamente intuitiva y fácil de usar, permitiéndome configurar todo en minutos sin ser un experto técnico. Ha transformado la interacción de mis clientes con los productos, aumentando su satisfacción y mis ventas gracias a sus robustas opciones de personalización. La integración con mi tema de Shopify es perfecta, manteniendo el diseño impecable. En resumen, una app potente, fácil de usar y con soporte de primera. ¡Totalmente recomendada para llevar tu negocio al siguiente nivel!
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that the app has made such a positive impact on your business—from setup to customer experience and increased sales. Our team works hard to ensure the app is not only powerful but also user-friendly, so it’s fantastic to know you were able to get up and running so quickly. We're especially glad our support team could assist you effectively when needed. Your success is our top priority, and feedback like this keeps us motivated to keep improving. Thanks again for recommending us—we're excited to continue supporting your business as it grows!
May 29, 2025
Jay 100%recomeded for customer service and SB CUSTOM PRODUCT DESIGHN works for my website
Thank you so much for your kind words and for the 100% recommendation! 😊 We're thrilled to hear that our customer service met your expectations and that SB Custom Product Design is working well for your website. If you ever need anything or have questions, we're always here to help. Wishing you continued success with your store!
June 4, 2025
The image upload drag and drop functionality is perfect for providing flexibility to the end user. Then the same can be done with the text options. The end results are brilliant! Customer support and response is quick and very helpful. Highly recommend this app if you are printing or engraving business.
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you’re enjoying the drag-and-drop image upload and text customization features — it means a lot to know they’re making a difference for your business. Our team is always here to provide quick and helpful support, so it's great to hear that reflected in your experience. Thanks again for the recommendation — we're proud to support amazing businesses like yours in the printing and engraving space!
March 12, 2026
This app is a complete disaster. The dashboard crashes constantly and won't even load. I have spent a lot of time on this and yet all the add-ons I configured have disappeared. I have already contacted support, but they take forever to reply and offer no solutions. I even tried clearing cookies and testing on both Mac and Windows, but the problem persists. I do not recommend this at all, especially for businesses in Puerto Rico. Don't waste your time. Esta aplicación es un desastre total. El dashboard se cae constantemente y ni siquiera carga. He invertido mucho tiempo en esto y aun así todos los add-ons que configuré desaparecieron. Ya me he puesto en contacto con soporte, pero tardan una eternidad en responder y no dan soluciones. Intenté borrando cookies y probando tanto en Mac como en Windows, pero el problema sigue igual. No la recomiendo para nada, especialmente para negocios en Puerto Rico. No pierdan su tiempo.
Thank you so much for your kind words! We're thrilled to hear that the app and its integration are working smoothly for you. It's also wonderful to know that our support team has met your expectations—we always strive to be responsive, helpful, and friendly. Your positive experience means a lot to us. If you ever need anything or have suggestions, don’t hesitate to reach out. Thanks again for being a valued user!
May 20, 2025
This app is absolutely perfect for personalized products! It was incredibly easy to install and set up, and we had it running smoothly in no time. The user-friendly interface makes customizing products effortless—even without any coding experience. Plus, when we needed adjustments, the support team was there immediately to help us out. Highly recommended!
Thank you so much for your wonderful review! We're thrilled to hear that you found the app easy to set up and use, and that it's helping you offer personalized products with ease. It’s great to know our support team could assist you promptly when needed. Your recommendation means a lot to us—we’re here anytime you need help!
April 24, 2025
This app has been a game-changer for our store. From the moment we installed it, everything just worked. The interface is incredibly intuitive, making it super easy to set up custom options without needing any coding knowledge. It lays out beautifully on the screen — both on desktop and mobile — which is a huge plus for our customer experience. One of the standout features for us has been how seamlessly it handles complex forms. Whether it’s dynamic input fields or file uploads, it performs exactly as expected. The design is clean and responsive, so customers aren’t overwhelmed or confused while placing their orders. On top of that, the customer service has been outstanding. Anytime we had a question or needed a tweak, their team responded quickly and went above and beyond to help. It’s rare to find an app that combines great functionality with such strong support, but this one nails it. Highly recommended if you're looking to offer personalized or bulk order forms — this app does it all and does it well.
Hello, Thank you so much for the incredible review and for sharing your experience! 🌟 We’re absolutely delighted to hear that the app has been a game-changer for your store and that both the functionality and support have met your expectations. It means a lot to us that you appreciate the ease of setup, clean design, and the flexibility with complex forms — we work hard to make sure our app delivers a smooth experience for both store owners and their customers. Your recommendation truly motivates our team to keep improving and delivering the best possible service. If you ever need anything further or have new ideas you'd like us to explore, we’re always here to help! Thanks again for your trust and support! 🚀😊
April 14, 2025
perfetto siete dei geni in pochi minuti risolto tutto e subito Seriamente impressionato da questa app per la progettazione di prodotti! Non solo è incredibilmente utile e velocissimo rispetto a tutto il resto che ho provato, ma anche il supporto è di prim'ordine. Un enorme ringraziamento a Jay: il loro aiuto è stato fantastico e ha davvero fatto la differenza. Se stai cercando uno strumento di progettazione potente ed efficiente con un team di supporto alle spalle, non cercare oltre!
Thank you so much for your wonderful review! 🌟 We're thrilled to hear you're loving the design app and that it stood out from everything else you've tried. It truly means a lot to us! A big shoutout to Jay for the amazing support — we’ll be sure to pass on your kind words. If you ever need anything, we’re always here to help. Thanks again for being a part of our journey!
April 10, 2025
THE SOFTWARE WORKS CORRECTLY, THE SERVICE AND RESPONSE IS FAST. I RECOMMEND IT
Thank you so much for the 5-star review! 🌟 We're thrilled to hear that the app is working well for you and that you've had a positive experience with our support team. Your recommendation means a lot to us! 😊 If you ever need any further assistance, we're always here to help.
March 29, 2025
Great app, would highly recommend it. Great customer service.
Thank you for your wonderful review! 😊 We're delighted to hear that you love the app and our customer service. Your recommendation means a lot to us! 🚀 If you ever need any assistance, we're always here to help. 🎉
March 20, 2025
I really like this app because it presents a very simple, easy-to-understand user interface to my customers. It meets my business need when it comes to easily allowing my customers to make their custom design. They also responded fast after 3 days from the time I emailed them (they're off on that weekend). And they solved my tech problem in relation to their app. The things that didn't meet my business need was it currently only supports the store's default currency, when my store supports multi-currencies. I also do not know how it integrates to my preferred print-on-demand provider, although the product description in the Shopify app store says that they do support it. I'll definitely reconsider this app in the near future, when those business needs above are timely addressed. If you don't have those business needs like mine, then this app maybe for you!
Thank you for your detailed and thoughtful review! 😊 We're so glad to hear that you found the app simple and easy to use for your customers. Your feedback about multi-currency support and integration with your preferred print-on-demand provider is greatly appreciated—we're always looking for ways to improve and meet more business needs. We truly appreciate your patience and are happy we could resolve your technical issue. If we introduce these features in the future, we’d love to have you back! 🚀 Wishing you all the best, and thanks again for sharing your experience! 💙
March 20, 2025
The support team was amazing! They listened to all my concerns with patience and solved everything within a day. I was really impressed with their quick response and efficient solutions. Great service all around!
Thank you for your wonderful 5-star review! 😊 We're delighted to hear that our support team could address all your concerns quickly and efficiently. Your kind words motivate us to keep providing top-notch service! 🚀 If you ever need assistance again, we’re always here to help. 🎉