All reviews

Rating Breakdown

  • 5
    72% (365 ratings)
  • 4
    9% (45 ratings)
  • 3
    2% (10 ratings)
  • 2
    3% (15 ratings)
  • 1
    14% (70 ratings)

Reviews with Text

  • 100% (504)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 2, 2022

Great little app. We've been using it for a few years now and it works great for our needs. We recently updated our store theme and had some issues with the code not transferring over and customer support was extremely quick in responding to my inquiry and getting everything back up and working as it should. Thank you guys!

Using app

Over 6 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.

1 / 5 Share

March 28, 2022

I've been using Bold Discounts for some years. We've recently integrated our stock inventory with an API connection. Since then our promotions have stopped working. Every morning we have to manually reset all our offers. We sent several emails to the support team at Bold Commerce and we are extremely disappointed with their support. Firstly we were forgotten about and now we've now been told that it could take a minimum of 2 weeks just to investigate!!! This is not good enough especially when its a business critical problem. Extremely unprofessional and unhelpful. The app was ok when it worked, but I suggest that you don't download due to their poor after service.

Using app

Over 4 years

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for taking the time to write in with your feedback. I can confirm our team is looking into solutions for your store and we hope to get you back on track as soon as possible. Thank you very much for your patience while we investigate the issue.

5 / 5 Share

March 7, 2022

The app works very well and does what we need to do. Creates a Sales tag and countdown timer and more importantly we can choose which products we want/don't want on sale. The version here is Version 1 which worked for us but we wanted some of the features in Version 2. We requested for Version 2 to be installed and they helped us every step of the way. The Bold Support team helped us install the app on our 3rd party theme and did an excellent job. Support was quick and addressed all of our concerns.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind review. We are very happy to hear our support team was able to help you achieve the solution which works best for your store! We are always happy to help. Thank you for choosing Bold!

3 / 5 Share

Feb. 15, 2022

Unfortunately cannot be used alongside a third party inventory management system, it's a shame we weren't told this from the start.

Using app

4 months

Total reviews

4

Average rating

4.5

Developer Reply

Thank you for your feedback! We appreciate that you took the time to leave us a review. Our team has reached out to provide you some assistance as we do have a version of Discounts which is more compatible with third party inventory apps. Hopefully we can help with a solution that fits your needs!

1 / 5 Share

Jan. 25, 2022

I would need 2 of the BOLD apps to offer a free product with another one or offer one at % cost. I am a small business and its is far too expensive for my small business with about 2 offersevery 3 months

Using app

1 day

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your feedback! We certainly take all feedback such as yours into consideration. While Bold Discounts is simply for straight-forward sales & discounts - you can choose to add another app (Upsell) for the Buy One, Get One deals and more. If you do not want 2 apps, we do have another product called Bold Bundles, which will allow you to use only one app for Buy One Get One deals. I hope this helps! Thank you again for your candid and thoughtful review!

3 / 5 Share

Dec. 31, 2021

Good app in theory - sets up a discount separate from the discount codes on Shopify. This creates potential for abuse by customers who can use existing discount codes to stack two discounts. This needs to be fixed immediately.

Using app

1 day

Total reviews

7

Average rating

4.7

Developer Reply

Thank you for your feedback! We do have a version of Bold Discounts that will prevent discount code stacking. Our team has reached out to help provide you with some more information on how to proceed with the best solution for your needs. Thanks for taking the time to write in, and thanks for choosing Bold!

4 / 5 Share

Dec. 23, 2021

I used the app last year and had some issues that were finally resolved. This year, Irfan helped me instal the app. He was professional, polite, tech- savvy and very helpful. I hope everything will work smoothly when it starts tomorrow. Thanks so much for all your help Irfan!!!

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

We are so glad to hear that Irfan was able to give you the support you needed. We are always happy to help! Thank you for taking the time to leave your review!

1 / 5 Share

Dec. 1, 2021

Terrible app and terrible support, the app would not turn on properly for black Friday (variants wouldn't sync - had to reach out to support to trigger it). When it did turn on the app applied discounts twice (which caused a lot of havoc with customers and our stores). I set up the date range for BFCM and the app also didn't turn off properly so now I have to go through and manually update the prices back to their original in Shopify. Terrible app and terrible support, the app would not turn on properly for black Friday (variants wouldn't sync - had to reach out to support to trigger it). When it did turn on the app applied discounts twice (which caused a lot of havoc with customers and our stores). I set up the date range for BFCM and the app also didn't turn off properly so now I have to go through and manually update the prices back to their original in Shopify. Reached out to support several times and the issues were not resolved.

Using app

Over 4 years

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback. We sincerely apologize for the frustration this has caused. We take all feedback such as yours very seriously and will use it to work on better improving our product and customer service so things like this do not happen in the future.

5 / 5 Share

Nov. 25, 2021

The support Daniel and Jeff, are helpful and everything is sorted out swiftly. Strongly recommended.

Using app

About 7 years

Total reviews

4

Average rating

4.8

Developer Reply

Thanks for the kind review! We are so glad that Daniel and Jeff were able to help you quickly. Thanks for choosing Bold!

1 / 5 Share

Nov. 24, 2021

BOLD use to be great, but they've changed their support, and it's now horrible, do not use, I wish they went back to how it use to be.

Using app

About 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Thank you so much for your feedback. We appreciate all feedback as it helps us to improve our service. When our level of support falls short of our client's expectations, we take it very seriously. Our team has reached out in hopes of helping.

5 / 5 Share

Nov. 2, 2021

Easy to use app that we've used for years. Not a ton of frills, but it quite simply works when you need it to. The support team is quick to help, accurate with their work, and a dream to work with. Harpreet and Rajni in particular were exemplary. Highly recommended service.

Using app

About 4 years

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for your review. We're glad Harpreet and Rajni were there to assist you. Thanks for the recommendation!!

5 / 5 Share

Nov. 1, 2021

Awesome app. needed to upgrade to version 2 so i could disable stackable discount codes. But so far so good, reliable and bug proof.

Using app

5 months

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for the review. Thank you for choosing Bold, we look forward to working with you!

1 / 5 Share

Sept. 3, 2021

SLOW... no options, and no stats... used twice and it was a nightmare, every time we had to turn on to test or turn off, had to wait like 30 mins for it to complete....much better ways to accomplish this by simple exports/imports using bulk edit tags etc... and did I mention SLOWWW. Heck I just noticed we been paying for this for years... heck I thought we cancelled it after the trial.. and its $20/month! It's not worth $2/month seriously... and did I mention SLOWWWWWWWWWWWWWWWWWWWWWWW? Will be removing now.

Store

FSWERKS

Using app

Almost 6 years

Total reviews

12

Average rating

2.6

Developer Reply

Sorry for your negative experience with our app. Appreciate the feedback however, we'll let the developers know to look into speeding up sync time.

4 / 5 Share

Aug. 24, 2021

Ticket #1118678 resolved quickly and friendly. I like the app a lot, though wish there were more payment options. I barely use it and so $20/month is a little steep.

Using app

21 days

Total reviews

3

Average rating

4.7

5 / 5 Share

July 13, 2021

This app can now quickly add a sale or multiple sales to my shopify store, where as before it was a time consuming task.

Using app

Over 2 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review. We are so happy the app is quick and time efficient! Thanks for choosing Bold.

5 / 5 Share

July 7, 2021

I had some difficulty with the settings for my first discount group. I asked for help from technical support and Rajni helped me in a very efficient and friendly manner. Thank you Rajni :)

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Appreciate the review. Happy to hear our team was quick to help you find a resolution. Kudos have been passed along to Rajni. Thanks for choosing Bold.

5 / 5 Share

June 17, 2021

Very fast and customized support. Got in contact with a developer in minutes and he resolved our problems within the hour. Shoutout to Harpreet.

Using app

9 months

Total reviews

8

Average rating

4.5

Developer Reply

Thank you for the review. Kudos have been passed along to Harpreet.

1 / 5 Share

April 28, 2021

This company is TERRIBLE. Their own apps don't work with each other. They update one and it breaks the others, STEER CLEAR! My site has been affected by their adjustments for over a week, and support is VERY slow to respond or to fix the problem.

Using app

Over 3 years

Total reviews

2

Average rating

3.0

5 / 5 Share

April 5, 2021

We are starting to explore more sales options for our customers. When we first installed we had a few issues with discounts showing but customer support helped was excellent and fixed the problem in no time.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the review! We are happy that our support team was able to help you fixed the problem you were having. Thank you for choosing Bold!

5 / 5 Share

Aug. 9, 2021

Super happy with Bold Discounts (The Sale App). I've been using it for ~ 5 months now and couldn't be happier, both with the product itself and BOLD's customer service team (Hapreet rocks!!).

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the review. We are happy that everything is up and running on your store! Thank you for choosing Bold.