Bold Discounts ‑ Flash Sales
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Aryan and Kelsey were very helpful and efficient ! Great service and very polite ! Can't wait to use all the feature from Bold apps ! Then i had some help from Carter and Kelsey and they gave everything they got to help me with my issue !
Carter, Kelsey and Guri were great help today! They got my app up and running for me without any problems!
Hi Bold Discount, chat help is easy and practice. Great service with @Priyanka, fast and useful! Thanks Bold Discount.
Hello there! We appreciate you taking the time to leave us a review; thanks so much, and we're glad we could help! (especially Priyanka) Please don't hesitate to reach out if you need anything else.
Great App, working well and fantastic helpful support team!! They have installed code again without any charges when I replaced my theme. I recommend to everyone.
Hello there! Thank you for taking the time to leave a review of your experiences; we're glad to hear that you're enjoying the app, and that our team of installers were able to get things re-installed for you on the new theme! We appreciate the recommendation. :-) Please let us know if we can help with anything else.
Pretty awesome app and great prompt service! We are killing it on Black Friday Cyber Monday and couldn't have done it without this program! rogueriderindustries.com
Hi there! Thank you for taking the time to leave us a review, and for linking your website so we can see the app in action. :-) It looks fantastic! We're glad to hear that you guys have been so successful this busy sale weekend; we're so glad to hear we could be an integral part of your sale. We look forward to seeing your continued success over the holiday season! Please don't hesitate to reach out if you need anything else.
Dylan was great! so helpful. Great customer service. This app is helpful if you have a complicated discount going on.
Hello there! Thank you for the review; we're glad to hear that Dylan was able to assist you with your request, and that you're enjoying our Discounts app! Please don't hesitate to reach out if you need anything else, and we hope you had a great Black Friday weekend!
Finally an app that shows the previous price and auto applies a discount without having to use codes!!!! Seriously been looking forever! Well worth it. Great customer service as Art and Rahm set everything up for me because I do not know what I'm doing. Awesome company!
Hi there! We're glad that you were able to find our app, and that it has the feature you're looking for. :-) We appreciate the review, thank you, and the kind words! We're glad that our customer service team were able to get things set up and working for you - it can be difficult working with a new app, especially on a time crunch. Please don't hesitate to reach out again if you need anything else! Best of luck with your sales this weekend!
Great work of client suppot, help me a lot, saved me a lots of time, especially thank Brenda L & James B, good job :)
Hi there! We appreciate the review, thank you, and we're glad that our support gurus Brenda and James were able to assist you. :-) Best of luck with your Black Friday sales this weekend; we look forward to seeing your success!
Best customer service from Art over the chat. We had a last minute problem and they immediately helped! Perfect
Thank you so much for the review! We love hearing that our top-notch customer support is wowing our customers - please don't hesitate to reach out if you have any other questions or concerns; we'd be glad to help again. Best of luck with your Black Friday sale this weekend!
Customer service is great! Paul in customer service and Rick in Dev helped fix my issues promptly - saving the day! Thanks Guys
Hello there! Thanks so much for the kind words about our awesome customer service team. :-) We're so glad to hear that they were able to work with you to quickly get everything up and running properly again. Please don't hesitate to reach out again if you need anything else! We've got all hands on deck during the Black Friday weekend.
Awesome! i almost deleted the app because i was confused about it but DANIEL helped out and now im set with it for life, thanks for the help Daniel!
Hello there! We're glad to hear that Daniel was able to help you out and get everything working for you, as well as help you out with understanding it. We're happy you have decided to give our app a second chance! Please don't hesitate to reach out if you have any other questions; we'd love to help you out again. Best of luck with your Black Friday sales!
Great Team, Art helped me solve all my problems. App works great and Bold aways goes above and beyond.
Hello there! We're glad to hear that Art was able to help you out with everything you needed. We always aim to provide our merchants with world-class support, and we're glad you were able to experience that under the circumstances. Happy Black Friday, and best of luck with your sales!
Got very good serice from Naman for an issue. Thank you very much Excellent customer service by Chintan. It is very nice to speak to a person instead of chat or email. He answered all my questions and told me to call back if a have difficulties. Thank you again!
Hello there! Thanks so much for the review. We are glad that Chintan was able to speak with you directly in order to answer all of your questions; we love offering phone support as well as it is sometimes more convenient for merchants. We look forward to continuing to help you should you need anything! Best of luck with your Black Friday sales!
customer service via chat is fantastic. Dylan was so helpful and kind! Looking forward to exploring all the features of this app
Hi there! We really appreciate your kind words about our customer service team; live chat is certainly an awesome way to get quick answers to more general questions! We look forward to seeing how you set your sale up! Please don't hesitate to reach out again if you need any other assistance. By the way, your Rolling Stones kiddie clothes are adorable!
We use bold Discounts for our Black Friday sales. support is excellent, very friendly and fast. Thanks to Rahul, Derek and so many more at the Bold Team!
Hello! We're really happy to hear that you trust and rely on our app to run your Black Friday sales. Our support team is on standby for extended hours into the Black Friday/Cyber Monday weekend, so please don't hesitate to reach out if you need any additional assistance. Thanks so much for taking the time to leave us a review! We look forward to seeing your Black Friday success. :-)
Working on a logo offer that works with pop up carts like PayPal. Sukh helped me great! I am having the team work on my site now.
Hello there! Thanks so much for the review; we're happy to hear that Sukh was able to assist you with getting your logo offer working properly. We're glad our specialists were able to help you out! Please let us know if we can assist with anything else.
Great support from Mayank and great app! They always go out of their way to help make things work and can't beat the chat support.
Hi there, thank you so much for the review! We really appreciate the kind words about our support team - live chat is definitely a great feature that we love offering for more general questions, and we're glad you were able to utilize it! Please let us know if we can assist with anything else. :-) Your goat milk soap and whipped body butter look amazing, by the way!
My MAIN issue is that they falsely advertise with images showing the sale countdown clock on homepages - THEY DO NOT OFFER A HOMEPAGE COUNTDOWN CLOCK. Despite Bold showing many images in their blog and sample websites showing it on the homepage. You can only put the clock on ****individual product pages***. Additionally, I've had many issues with this app not working properly - one time the sale wouldn't go down and customer service wanted me to wait 24 hours for me to help, meanwhile my customers were able to take advantage of a sale that was supposed to have ended and I wasn't able to stop it.
I'm sure this app is useful for smaller shops. Unfortunately, we found it to be very inconsistent and unreliable. Support is very slow and there are features that don't work the way they claim. Shops with collections carrying more than 50 products aren't going to have a good time. I was very hopeful when I first found the app but left after the free trial to find a more reliable solution.
Hi there, I just wanted to apologize that you have had a bad experience with our app and our support. We certainly do not want our customers to have a poor experience when working with us, and we sincerely apologize! Unfortunately, we weren't able to find any correspondence with you aside from this review. Our specialist, Guri, has reached out to you via phone and email in order to see if we can get to the bottom of the issue, as he mentioned that the installation was not completed by our ROBO installer or by our installation experts. We hope to be able to get in touch with you!
Review Update. I'm still using Bold Discounts but it's only because of the 5 Star support that they offer. After my first, disaster with the app, I installed a previous version that was more stable but still buggy. It added code into the site and messed up my image view for a while but a big shout out to Guri who fixed it all for me. So, for now, I'm sticking with it as it is great for bulk discounts. I've upped the stars to 4 because of the support I received from Bold. It would be five if there's wasn't the issue of rouge code. If they can make it more stable then it'll definitely be 5 Stars. **Forget about this app. It was a total nightmare. When I deleted the discounts I set up from the app they were not removed from the store so I had to go into the site and remove each one and re-price them one by one! Also, some of the discounts the app applied were 30% & 40% rather than the 10% & 20% I wanted and even a few products were reduced to €0!!! I don't like writing poor reviews but as this app cost an extensive amount of money (in extra discounts) and time, I want to warn others about the pitfalls.
Hello there. I just wanted to first thank you for taking the time to leave us a review - we value all feedback we get, especially when it comes to an app that we recently released a newer version of. Secondly, I wanted to sincerely apologize for the issues you ran into with the app. From our end, it looks like there was too much time between responses due to trying to look into things for you, and the time zone differences. Unfortunately, due to an unknown bug that was discovered over the weekend, the prices were not properly reflecting, and reverted back. If you are interested in trying out our previous version of Bold Discounts, we'd be happy to help you with that, and we want to do anything we can to turn this around for you since it was not at all the sort of experience we want our customers to have when they use one of our apps.
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